In 1936 my great-grandfather left the Royal Navy with the rank of Chief Petty Officer after 22 years service. He then joined the Admiralty as a Naval Paymaster. During the war he was posted to Ceylon (now Sri Lanka). Much to his chagrin, the authorities insisted that he be given a formal rank and appointed him Lieutenant-Commander. Although he had a uniform, he swore that he would never wear it.
One day a U.S. Sub-Lieutenant needed some information from him and demanded that he presented it to him on board his vessel the following morning. My great-grandfather went home and asked his wife to lay out his dress uniform.
“But Robert, you said you would never wear it.”
“Olive, tomorrow I am making an exception.”
The following morning he arrived at the U.S. vessel, in uniform, and was piped aboard. The vessel`s captain, being massively out-ranked by a Naval Lieutenant-Commander, asked very respectfully what he wanted. My great-grandfather said that Mr ***** had demanded that he bring this information to him and therefore he was doing so.
One hopes that the U.S. Sub-Lieutenant was never again quite so high-handed with a `civilian` worker and also that he recovered from the chewing-out that he will have received from his captain.
It’s happy hour at the bar I work at, we’re serving a regular we know well for being confrontational normally, and even worse when he gets drunk, but he never actually goes so far as to swing or do anything to incite something past words so we haven’t seen fit to kick him out, we also get people from a nearby military base pretty often, so you’d have to be an idiot to seriously pick a fight. I’m working the bar and see the regular is nearing his point and has gone to pick on someone who, to my horror, is an obvious amputee I haven’t seen before.
Regular: “Come on stumpy, come at me, I’ll even give you the first swing! Or are you gonna show me you’re half the man you used to be!”
The new guy grunts. Obviously annoyed but not wanting trouble he continues to ignore him, then the regular throws his drink in his face.
Regular: “Hey, what’s that on your finger, a wedding band? You even got the d*** to please her anymore? Tell ya what, you give me your address and I’ll go-”
Before anyone can react, the regular is on the floor bleeding from his mouth unconscious, the new guy wipes off his knuckles, sits down like nothing ever happened and goes back to his drink. At this point the soldiers in the bar are going OORAH, when one of them turns to me.
Other regular: “Guy over there is the toughest damn soldier I’ve met, lost his arm to a bomb and still managed to kill the guys that attacked his squad before getting rescued.”
I see the new guy pull out a piece of paper, write something on it, and slip it into the regular’s pocket. When the regular came to it was in the back of an ambulance. The regular was banned for attacking both a veteran and a disabled person as well as jailed for assault. And as for what was written on the note? According to the Vet it was; “What does it say about you that I could still kick your ass with one arm and one punch?”
(This is a small, locally owned coffee shop. A customer comes in with a couple of very energetic children who are excitedly jabbering back and forth to each other in a normal inside voice. The customer, their father and a regular, orders his drinks, pays and goes to wait with them, joining in their silly word game. A minute later another customer comes up to the bar to get their drink.)
Customer: “You need to kick those noisy brats out of here.”
Me: “I’m sorry ma’am, but I can’t kick them out for talking. They’re really not being that loud.”
Customer: “And their father, encouraging his kids to talk in public. Disgraceful. You should ban him for that.”
Me: “Ma’am we don’t ban people for entertaining their kids and we don’t kick kids out for talking in a normal tone of voice.”
Customer: (Yelling at me) “Listen you little b****, I’m the owner’s wife and I’m telling you to ban them right f******* now!”
Me: “I can’t…”
Customer: “Don’t you dare open your f****** mouth to argue with me you b***! I’ll have your a** fired.”
(I flinch at the tirade and find myself unable to respond. At this point the father comes up behind her.)
Father: “[My name], get yourself a drink on me and go on break. I’ll handle this. If your boss says anything just say I’ll explain.”
(He turns to the customer as I nod dumbly and turn to make myself a drink.)
Father: “First of all, you don’t treat other human beings like that. If you had any decency I wouldn’t have to tell you that. Second, my kids are being much better behaved than you are. Third, you weren’t even at the owner’s wedding. I was.”
Customer: (Smugly as if calling a bluff) “If you were at the wedding where were you sitting?”
Father: “I was standing right next to her.”
(The customer keeps smiling smugly for a few seconds before realization hits her like a sledgehammer. Her smile falters then she pales visibly and runs from the store. The owner’s husband covered for me for about 10 minutes while I took a break. When I came back there was a $50 bill in the tip jar. He’d never admit to it, but I suspect he put it in there
(I work at a grill. We don’t really have a vegetarian menu so this customer ordered a grilled cheese. A minute after I bring out their food she flags me down.)
Vegetarian: “I hate to be a bother but there’s um, something in my sandwich.” She shows me: a spider is stuck in the cheese. I’m freaking out, sure we’re going to have a bunch of unhappy customers.
The guy from the table next to hers tries to lean over and see it. He asks “What’s in it?”‘
Vegetarian: “Some kind of meat. I’m a vegetarian. I really hate to ask but could I please have a new one?”
Me: “Of course, I am so sorry. I’ll get that to you right away.” I rush the plate back to the kitchen and show the chef. He goes red and starts yelling at his staff. My manager runs over and demands to know what’s happening. I tell him.
Manager: “Who else saw? We can’t afford to comp more than three..”
Me: “Just her table. She told the other tables it was meat.”
My manager was so grateful he sent over an entire dessert platter and comped their meal. When I told her table their food free they left a $100 tip.
(I go to visit my 24-year-old best friend in Florida, because her boyfriend called me and told me he was going to propose. After he does so, offers her a ring, she takes it, hugs him, and then studies the ring.)
Her; what is this? *points to a small diamond on the band, that is reasonably sized*
Him; it’s a diamond! *grins*
Her; right. That’s a diamond… ha!
Him; babe, that ring cost $500!
Her; that’s not enough!
Him; what?!
She takes off the ring, and throws it into the sand, then stomps off. Her boyfriend looks at me and his friends who are standing with me, avoiding her family’s gaze. We go over to him, as her family follows him, and hug him. We hung out for the rest of my vacation, and my best friend got really angry with him. I ended up telling her to shut the f*** up, and just leave him alone, if she wanted to be such a greedy b****. Her boyfriend broke up with her then, and after a few months, visited me where I live, and we went out on a few dates. It didn’t work out, but we’re still good friends, and he did find a wife who loves her “small, cheap a** ring!” And finds the original proposal both disgusting and hilarious.
I worked nights during the week and long day shifts on the weekends at a popular burger place, known for their thick burgers. I have been on the clock for two hours when I hear yelling. It’s slow so I had to the back where the manager is yelling at the cooks. It turns out the young fools were bored and decided to play with the hose. They not only broke the sprayer but have torn the hose apart.
Just standing there looking at this fifteen-foot hose, I prayed I wouldn’t need it to clean the bathrooms. The connection to the sprayer was just hanging like a slinky and the sprayer was broken in two. One cook had the hose with the slinky, while the other cook had the handle part of the sprayer in his hand. Both boys were standing there soaked. The back half of the restaurant was soaked. Guess who had to clean up the dry stock and floors, ME. The fools had to clean the kitchen and freezer, it was right next door to where the hook up for the hose was located.
So the night continues, though the two bone heads now try to joke with me about cleaning the bathrooms, which I am dreading. I check the bathrooms. Woman’s is good, just some wiping down and sweeping but the men’s. There is one stall in there… just one… the rest is urinals. Will at some point a cherry bomb or a firecracker had been put in the toilet when it was full of SHIT. I just could not see someone pooping all over that stall because the ceiling and top part was also covered. This stall was ceiling to floor enclosed so a very small space with poop on every surface. Plus it was the farthest room from the front. I really needed that hose. Oh did I forget to say it was all dry and smelled.
No one complained about it and I had no clue when it happened. So I turned around walked right past the fools, who were snickering and right to the manager. I just told her to check out the men’s. She looked at me then the fools and went to see why I was near tears. I really was because I had no clue how to clean it or if I had time. Before she even returned I decided I wasn’t going to. The fools were back joking me and saying how I would be here all night. When did they learn I can’t say I just had a sinking feeling they had a hand in it.
My manager that night was the best, also she was pregnant. When she came back she was pissed. I mean fuming. She just watched them act a fool as she reached over to grab the buckets and brushes we kept near the hose before whistling.
“Since you think it is so funny, why don’t you go look yourself!” She said to them very calmly. They turned toward the kitchen to get back to work only for her to step in their paths. “Oh no. Since you boys broke the hose you are cleaning the men’s bathroom. Like you told (my name) it will take all night.” At that she thrusted the buckets and brushes into their hands and escorted them to the men’s. Her last parting words before turning the corner, “Start with the ceiling as that shit is going to be the hardest place to clean!”
I couldn’t believe what was happening. The cooks never cleaned the bathrooms because they had to stay with the food. As will as the cross contamination that could occur.
That night I learned how to make food and that my manager was a firm believer in Karma. They stayed in the bathrooms for the rest of the night. As I was leaving they were outside the men’s gagging and one of them had a streak down his back. His friend was trying to wipe it off with toilet paper. It was hilarious.
They never joked me about cleaning or ever touched the hose again. I stayed for another few years before I found a better job.
(I work in a call center in the comments/suggestions department. This is my first call of the day.)
Me:  220;Thank you for calling [company] comments and suggestions, this is [my name] speaking, how can I be of service today? 221;
Customer:  220;Hi, [my name], I want to start by telling you that I am in an extremely bad mood and that I realize that this is not your fault personally; I am just mad at [company], so if I am rude or aggressive in any way, I apologize. 221;
(The customer was actually the nicest call I had all day. I took down her complaint and flagged it as priority so that somebody would get to it quickly because she tried very hard not to yell at me for the company 217;s mistakes.)
[Several months back we started selling Star Wars themed Jell-O molds and very few of them sold, so our manager gave them to us cashiers to give away to customers. A few hours had gone by and I had quite honestly forgotten about them when a woman walked up to my register with her son, who started looking at the coloring books we have on display and I notice him looking at a Star Wars one.]
Me: (leans in a bit close, lowering my voice) Does your son like Star Wars?
Woman: Oh my gosh you have no idea! I asked if he wanted to go to the water park today and he said he’d rather sit at home and read the books I got him!
[I then mention the molds and ask if she would like one for him, and she immediately accepts.
Woman: Hey, [boy’s name], this nice lady has something for you! Like a present!
Boy: (puts down the book and walks over) But mom it’s not my birthday!
[I quickly finish the transaction and excuse myself to grab the mold from the register where they were stored. I return with it behind my back and crouch down a bit so I’m closer to his height.]
Me: So, your mom told me you like Star Wars?
Boy: (smiles and nods) Yeah, I love it!
Me: (pulls the mold out from behind my back and hands it to him) This is for you!
[The boy’s eyes lit up as he looked at the characters and he got the biggest grin on his face. He gave me the most sincere ‘Thank you!’ I have ever heard in my life and skipped off with his mom. I’m still grinning about it.]
(We’re in year 2000 or close. As a teenager, I’m slim and “nicely built” (or so I heard), yet I am VERY modest, especially on the chest area, and my family know it and respect it. I don’t mind girls who wear low-cut clothes, I think it’s really great if they enjoy it and I HATE slut-shaming, yet I’d rather get slapped or punched than showing the slightest part of my “parts”. Up to now most girls and women used to wear swimmer one-pieces on the beach, and I loved it. However, bikinis are coming back into fashion and my mom wants to buy me one of those. I accept, thinking she’ll find me a modestly cut two-pieces or anything that’ll cover everything I want to cover. She makes me try a dozen bikinis on. All of them are too low-cut for my tastes, and the shop assistant (he’s male) is staring.)
Me: “Mom, I don’t feel good in any of those.”
Shop assistant: “Are you sure? Because you look great in ALL of those!”
Me: “I don’t feel good. I’d like to try something more modest, please.”
(The shop assistant comes back with a swimsuit that is even more low-cut than the previous one. I’m running out of patience).
Me: “I’d like to try a one-piece on!”
Mom: “But you look so much better in a bikini!
Me: “Mom, EVERYONE looks good in one-pieces! They hide all the flaws!”
Shop assistant: “Which flaws? Your mom’s right, you have a bikini body!”
Me: “It’s MY body and I want to try a one-piece. I just prefer stuff I can swim with without ever losing the straps.”
Mom: “Try this one on before.”
(I try it. It’s still too low-cut for my tastes.)
Me: “I’d prefer a one-piece.”
Shop assistant: “One-pieces are for grandmothers. Is that what you want to do, looking like a granny? That would be a waste!”
Me: “I’d like something that’s not THAT low-cut, please.”
Shop assistant: “Why? You have beautiful breasts.”
(He’s staring at my cleavage and I’m just a girl. I feel dirty. To all shop assistants who read this, if a customer ever tells you she wants something more modest, just give her something more modest. Don’t make her try sexy things on “for her own good” if she doesn’t want to, especially if she’s a teenager. Prude-shaming is just as wrong as slut-shaming
Hospital, Ignoring & Inattentive, Jerk, Nurses, USA | Healthy | April 10, 2019
(My husband and I are very excited to expect our first child, but we sadly lose the baby just before Christmas. I am scheduled for a D&C the next day. The nurse takes me back to the bed to get changed and this happens.)
Nurse: “When was your last menstrual period?”
Me: “Uh… like three months ago?”
Nurse: *handing me a cup* “Okay, the bathroom is right in there; we’re going to need a urine specimen.”
Me: “That’s really not…”
Nurse: “When you come back, put on the gown, opening in front, and put all your clothes in this bag.”
(She heads off to do something else.)
Husband: “Does she not know why you are here?”
(My urine sat on a table for the next three hours until I was wheeled into the operating room. I did not see that nurse again the entire time I was there, and everyone else was smart enough to offer condolences instead of asking me to take a bloody pregnancy test!)
Employees, Florida, Jerk, Pharmacy, USA | Healthy | April 9, 2019
(I take 150 mg of a seizure medication per day. It does not come in 150 mg tablets, though, so my doctor has written two prescriptions for it, one for 50 mg and one for 100 mg. I’ve been taking this dosage for over two years. I’ve used the same pharmacy the entire time. This happens one day when I go to pick up my prescription.)
Me: “Hello, I’m here to pick up my prescription.” *gives information*
New Tech: “Oh, that’s weird; I actually have two here for you. Do you take the 50- or 100-mg dose?”
Me: “I take both. My prescription is for 150 mg, and that’s the only way it can be filled.”
New Tech: “That’s not right! You can only take one or the other, not both.”
Me: “I assure you it’s correct. If you look at my records, you’ll see that the same prescription has been filled for over two years. I know most people either take one or the other, but it’s a seizure medication, so the dose can actually go up to 400 mg based on symptoms and therapeutic levels.”
(The tech continues to argue with me that I can only get one or the other because most people take either 50 mg or 100 mg, not 150 mg. I ask her to get the pharmacist. The tech goes over and tells him what’s going on. He looks up, see who it is, waves, and tells her that yes, it’s correct. She starts arguing with him that it cannot be correct. He just takes my prescription from her, walks over, and checks me out himself.)
Pharmacist: “Sorry about that. Here your prescription. I’ve added a note to your account just in case this is a problem at any point in the future.”
(The next time I came in, another new tech questioned me on which prescription I took of two again. I told her both. She told me to hold on, as there was a note on my account. She started laughing. The note read, “Don’t argue with her; the prescription is correct. Yes, it’s really both. If you’ve got a problem with it, come see me to sign off on it.”)
Bizarre, Hospital, Patients, USA | Healthy | April 7, 2019
(My grandfather has fallen, hit his head hard, and had a stroke. Doctors are trying to figure out if the stroke he had caused the fall or if he fell so hard that it caused a stroke. Shortly after he is transferred to the stroke ward from the ICU, the doctor is asking my grandfather some questions to check his mental condition.)
Doctor: “Do you know what year it is?”
Grandfather: “Lady Gaga.”
Doctor: *slight pause* “Okay, but do you know the year?”
Grandfather: “2029.”
(Unfortunately, he wasn’t joking with his responses, but his doctors say he is making a good recovery even though he’s not quite sure what year we’re in.)
Doctor/Physician, Hospital, Jerk, Salt Lake City, USA, Utah | Healthy | April 5, 2019
(My mom is an x-ray tech at a world-renowned children’s hospital. She helped pioneer a number of techniques now commonly used today, but the hospital’s main focus is on the patient’s overall welfare. This involves things like minimizing the number of x-ray frames taken to cut down on radiation exposure, cropping x-rays as tightly as they can to cut down on radiation scatter, etc. Most doctors treat the techs well and make sure they have all the necessary information, but one new doctor doesn’t seem to get how things work at this hospital.)
Doctor: “I need a head x-ray on this patient. Forward facing.”
Mom: “Great. What am I looking for?”
Doctor: “You don’t get to ask questions. I tell you what frames to take, and you take them. Me: doctor! You: tech! You don’t talk to me!”
Mom: *doesn’t say a word, just smiles politely and goes to take the x-ray*
(As per the hospital’s policy, she narrows the field as small as she possibly can, so literally only the skull itself is in the path of the radiation. The kid has a full head of curly hair, by the way. After the films are developed and sent up, the doctor comes storming down, furious.)
Doctor: “How could you not get a picture of his shunt?!”
Mom: “What shunt?”
Doctor: “The one in his skull! The whole reason for wanting to x-ray him in the first place!”
Mom: “Well, maybe, if you’d told me why you needed the x-ray, I would have focused on that area. Instead, you just told me to shut up and take the x-ray, which I did exactly according to hospital policy. The kid has a ton of hair; there’s no way to see the shunt, and no one told me he had one, nor was it included in the written orders. If you want an x-ray of something specific, you need to specify!”
Doctor: *glares, and then stomps off to tattle to the head of Radiology, who reads him the riot act for being so rude to a tech*
(Mom did retake the film, this time focusing strictly on the shunt and its surrounding area. She felt very bad that the kid was being exposed to a second dose of radiation, however small, though.)
Doctor/Physician, Hospital, Ignoring & Inattentive, Salt Lake City, USA, Utah | Healthy | April 3, 2019
(My mom is an x-ray tech at a world-renowned children’s hospital. Patient welfare is the top priority, so they try to minimize tests and procedures as much as possible.)
Mom: *walks into the break room to see two doctors and an x-ray tech — all male — looking at a series of films*
Doctor #1 : “Obviously, we need to operate, cancerous or not. So, I say we just skip the biopsy and go straight in. We don’t want to put her under twice for no reason!”
Doctor #2 : “I agree, but these tumors are very unique. I’ve never seen anything quite like them, and with them being so close to both her heart and her lungs, I’m worried about what will happen if we do take them out. We don’t know how firmly they’re attached or entrenched in either of those organs.”
Mom: *curious* “Do you mind if I have a look at the films? If you haven’t seen a tumor like this before, it must be very rare.”
([Doctor #2 ] hands over the films, and then continues to debate with his colleague about how quickly they can schedule the surgery, while Mom spends a few minutes looking closely at the x-rays.)
Mom: “Um, guys? We’ve got a problem here, but I don’t think it’s the problem you think it is.”
Tech: “What do you mean?”
Mom: “I don’t think that’s a tumor.”
Doctor #1 : “Of course it’s a tumor! What else could it be?”
Mom: “A hair tie.”
All: “WHAT?!”
Mom: “You know, those little round hair ties? The elastic kind with a pair of balls on the ends that little girls like?”
Doctor #2 : “Yes, my daughter uses those. But what makes you think…”
Mom: “These tumors are perfectly round, they’re both exactly the same size, they slightly overlap, and if you look really closely, this one even has a hole through it… exactly where the elastic would be.”
All: *looks like she just hit them in the face with a board*
Tech: “You can’t be serious!”
Mom: “Do you want me to retake the film, just in case? I mean, I don’t want to expose her to more radiation, but better a single film than opening her rib cage! And if I’m wrong, then fine. But we wouldn’t want to operate on a child without being certain.”
Doctor #2 : “Do it. Fast! She’s in room [number].”
Mom: “On it!”
(She runs up to the girl’s room
Mom: “Hi! I’m [Mom], one of the x-ray techs here at [Hospital]. There was a little problem with one of your daughter’s x-rays, so we need to retake it really fast. No need to worry!”
Girl: “I wiggled, didn’t I?”
Mom: “Don’t worry, sweetie. You just need to hold still for one last picture, I promise!”
(Mom, the girl, and her mother all head down to Radiology. When then get to the door, Mom asks the girl to take off her hair tie — yes, one of the kind with the little plastic balls! — from the end of the braid hanging down her back.)
Girl: “Do I have to? The other guy didn’t make me, and I don’t want my braid coming out!”
Mom: “Here. Let me see if I can find you an elastic. We just can’t have the little baubles; they might confuse the doctors when they’re reading your x-ray.” *goes to her purse and digs out an elastic of her own* “Here you go! Your mom can help you change that, and then she can wait right outside the door. We’ll only be a minute.”
(After helping the girl wrap a protective apron around her waist and hips, Mom took the film, and then the girl went back to her room. Mom immediately developed the film, and, as predicted, there were no tumors. The little girl was treated for her pneumonia and was sent home, healthy and happy, a week later. It became hospital policy after that to check for hair ties, barrettes, bobby pins, etc., before taking any x-rays.)
Be The Change
AT THE CHECKOUT, CURRENT EVENTS, GERMANY, JERK, MONEY, NON-DIALOGUE, PHARMACY | RIGHT | SEPTEMBER 3, 2020
It’s the beginning of the health crisis in 2020. The employees are wearing masks and there are signs posted everywhere to please pay by card instead of cash. In this pharmacy, there is only one line, but there are multiple employees, so usually, you don’t have to worry about a line, but today it’s packed.
My customer is a sweet old lady. Everything about her medication is fine, so we proceed to paying. Her total is something like 17.56€. The lovely old lady starts digging in her purse, of course paying cash, like always. She looks at every single coin, puts it back, takes out another one, and so on. After a few long minutes, she finally manages to find 17.55€ and has the last missing cent in her hand.
This is the moment she looks up from her purse, sees the sign, and says, “Oh, you like it better if I pay by card, don’t you?” Before I can tell her that it’s fine, she puts all the money back in her purse and begins searching for her card. I hand her the card reader and the real struggle begins. In the fourth attempt, she inserts the card the right way round, yay! Who guessed: she doesn’t know her PIN!
Eventually, after about ten minutes, she pays with a 20€ note. I am so glad I am wearing a mask today.
More Like “Harmacist”
EMPLOYEES, EXTRA STUPID, NEW JERSEY, PHARMACY, USA | HEALTHY | AUGUST 30, 2020
My boyfriend and I decide to have sex one night, so we grab a condom, but it breaks halfway through, and we don’t realize until we finish.
I decide to go to the pharmacy to get a morning-after pill. I don’t look particularly young. When I arrive at the pharmacy, the pharmacist comes right up to the counter.
Me: “Hi. Can I get the morning-after pill?”
Pharmacist: “Did you speak with your doctor?”
Me: “Um, no.”
Pharmacist: “You need to speak with your doctor, first, sweetheart. And I need your parents’ consent.”
Me: “Um, first of all, no, you don’t. Even if I was underage, you don’t need their consent. And I should get the pill if I ask for it right here; I shouldn’t have to speak to my doctor.”
Pharmacist: “Underage? How old are you?”
Me: “Twenty-four.”
The pharmacist looks surprised before consulting with another pharmacist. They both come over, the first pharmacist watching from behind the second pharmacist. The second pharmacist hands me the package with the pill.
Second Pharmacist: “Sorry about that. She’s never acted like that before. I’ll have a talk with her.”
Unfiltered Story #205788
PHARMACY, SINGAPORE | UNFILTERED | AUGUST 23, 2020
I work in a retail pharmacy and my colleagues told me what happened. I saw the product in question as well. The product involved was an antiseptic spray that had the label “dry powder”on top. But as powders don’t simply spray out of a bottle like an aerosol, it was suspended in oil. Thus when it is sprayed out, it looks like a liquid spray but will dry into a powder.
A customer came to my store with her colleagues and she picked up the product. The product was packaged in a box so the customer roughly ripped open the box, tearing the lid open and took the spray out. Then she proceeded to use the spray. My colleague saw what happened and told the customer that the item was not a tester. The customer said that she knows it’s not and she wanted to see what it was like.
My colleague, stunned at the customer’s reply, came to me and showed me the damaged box. She then went back to the customer and told her that she had to pay for the product. The customer asked if the product was something we could just exchange with the supplier after it’s damaged to which my colleague said it was not. The customer then reluctantly paid for the product.
And here is where is gets even more ridiculous.
The customer called my store shortly after and asked to speak with the “lady who was wearing all black.” She wanted to know if she was our manager. I said she was not. Truthfully speaking, this colleague of mine was a product promoter who was not employed directly under my company. Most people look down on product promoters and treat them like pests. I knew this woman was the one who damaged our product but I didn’t want her to belittle my colleague so I just said that the “lady in black” was also a staff member here. I then handed the phone to my colleague and told her “no matter what happens, we will support you.”
The customer then proceeded to say things like she was protected by the Lemon Law because the product was defective (it’s not, it’s meant to be an oil – to – powder spray but she thought it would spray out as a powder. She also did not ask any of the staff what it was supposed to be like.) She also said that she was nice enough not to make a fuss in the store because her colleagues were with her and my staff should not have “embarrassed” her by telling her to pay.
My staff decided to try to make her see things more logically and told her that we have some customers who use our products without paying and we cannot sell them if they have been used so we have to make customers pay up. The customer then argued that that’s our company’s problem. My staff then tried to diffuse the situation by telling the customer that if she really cannot find any use for the product, she can come back and refund it (it was cheap anyway). The customer retorted that she had no time and she was going to complain about the store and sue the company.
I really cannot understand the logic of such a person. If you ran a store and several customers just opened and damaged the products…the store would probably close down from all the losses made. Also, I cannot understand why her colleagues did not stop her. If my colleague did such a thing, I would have slapped his/her hand before he/she opened the box.
This Patient Needs A Patience Refill
JERK, OREGON, PHARMACY, USA | HEALTHY | AUGUST 21, 2020
I’m at a drive-thru for my local pharmacy. There are two lanes: one for drop-off, one for pickup. I’m in the pickup lane when a lady pulls up to the drop-off lane. It’s currently Saturday afternoon.
Pharmacy Tech: “Good afternoon. Are you dropping off today?”
Lady: “Actually, I need to get a refill on a prescription. I’ve been unable to reach you guys by phone for a week and a half.”
Pharmacy Tech: “Okay, can I get your info?”
The information is passed and a minute or so passes.
Pharmacy Tech: “We do not have the prescription in stock, but we’ll have this filled for you by Monday afternoon.”
Lady: “I can’t wait that long! I need my prescription. Can you see if any other location has it?”
Pharmacy Tech: “Just a couple of minutes.”
A couple of minutes go by.
Pharmacy Tech: “The other pharmacies in this area also don’t have it; it’s not a common prescription. If you had called it in prior to now, we’d have it all ready for you.”
Lady: “This is unacceptable!”
Pharmacy Tech: “We didn’t know you needed a refill. We do have an automatic refill service.”
Lady: “I don’t like those automatic refill things.”
Pharmacy Tech: “If you needed the prescription today, you should have called it in a couple days ago, or you could have done it online.”
Lady: “I don’t have time for this. You should have my prescription ready. It’s not my fault I didn’t call for a refill.”
Unfiltered Story #205751
CALIFORNIA, PHARMACY, USA | UNFILTERED | AUGUST 21, 2020
I’m a cashier at a well known pharmacy. This happened one day when a woman comes in to return some medicine that her daughter had bought for her. Everything is going smoothly despite the customers slight attitude at having to come do the return instead of her daughter coming down. Until I go to put the money back on her card.
Me: ma’am is this the same card on the receipt?
Customer: *sighs heavily* no. My daughter used her card. Can’t you just put it back on this one?
Me: I’m sorry ma’am we can only out the money back on the card used to pay.
Customer:*getting angry* i came all the way down her and you can’t just put the money back on this card? She then took her medicine snatched the card off the counter and started to storm away.
Me: ah I love my job so much.
My coworker the manager, even a couple of people in line and checking out laughed. Apparently though the customer heard the laughing but not what I said. She storms back over while I’m ringing up another customer and snapped at me.
Customer: and I don’t appreciate the laughter. I was just trying to make a return. There was no need for that!
Everybody looks at her annoyed with her behavior.
Me: … you have a nice day ma’am. I turned my back on her and finished ringing out the customer
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