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Suddenly Thankful For Health Insurance
Pharmacy | Right | December 13, 2016 (I work as a pharmacist in a pharmacy inside a department store. This takes place on Black Friday and the entire store has massive sales going on; however, the pharmacy is just running under normal business hours. This is the first but not last occurrence this entire day.) Patient: “You guys are open today?” Me: “Yes, we are. Just normal hours today, though.” Patient: “So that means I get my prescriptions half off, right?” Me: “No, that’s not how it works.” Patient: “But the entire store is on sale. You guys should be, too!” Me: “Well, there’s no Black Friday in the pharmacy.” Patient: “YOU SHOULD!” Me: “Tell you what; I can give you 30% off the cash price of your prescription. I can’t discount insurance, but I can work with the cash price. Just don’t tell anyone I’m doing this.” Patient: “Sure!” Me: “Okay, the cost of your prescription with the discount is… [price around $3000].” Patient: “What?! I pay $5 normally!” Me: “Well, that’s the cost of the prescription, so take it or leave it |
Your Pick’N’Mix Selection Is Depressing
Pharmacy | Working | November 25, 2016 (I’m in the pharmacy waiting to pick up my regular prescription, which is two-month’s worth of anti-depressant. Unfortunately, the pharmacy only has one box left of my dosage that day, so I’m about to ask for a ticket to come back tomorrow to finish my order, when the woman serving me – not the chemist – leaves me dumbfounded. ) Worker: “Oh, we only have one box left; do you just want to try something else?” Me: *after a couple of stunned seconds* “Um, what?” Worker: “Since we only have one box left, do you want to just take something else?” Me: *after another few seconds of staring blankly at her* “Yeah, I’m pretty sure I can’t just mix and match anti-depressants like that. Doesn’t sound like a good idea.” Worker: “Oh. Right, then.” (I was still stunned when the actual chemist came over to give me my medication and the ticket to pick up my other box I was owed. You would think an employee handling medication would be aware switching up and mixing anti-depressants like that would do more harm than good!) |
Minimum Wage Gets Minimum Recognition
Pharmacy | Right | November 18, 2016 (A man has come to the registers and is buying some travel sized shampoos.) Customer: “I’m going overseas for a while. Thought I’d stock up.” Me: “Oh, that’s exciting. Where are you heading?” Customer: “India, Spain, and then Morocco for a year. It should be good.” Me: “I’m so jealous! I’d love to go travelling when I can find the money.” Customer: “You already have the money. You’re just spending it on other things.” Me: *deadpan* “Yes, like rent. And food.” (The man didn’t seem to comprehend that not everyone can afford to go overseas at all, much less for a year!) |
About To Be Charged For (Theft) Of Battery
Pharmacy, Retail | Right | November 16, 2016 (A male customer comes in, walks up to the counter, and puts a package of batteries on the counter.) Customer: “I want to return these.” Me: “May I have your receipt, please?” Customer: “I don’t have a receipt.” Me: “Then I will need a government issued ID.” Customer: “I have a college ID.” Me: “I am sorry, sir. It must be a valid government issued ID.” (He hands me the college ID.) Me: “I am sorry, sir. This ID isn’t government issued.” Customer: “Fine, then I won’t return ’em. Stupidest f****** rule ever.” (The customer proceeds to wander around the store looking around, and then returns to the front counter with his hands empty.) Customer: “I lost my batteries.” Me: “Okay, sir, I can have an employee help you look for them.” (I wave an employee over and assign him to help the customer look for the batteries. They head out to the floor to look. The customer selects a few items as he is looking around. Then all of a sudden, with his hands full, he casually walks right past the cashier and out the front door. I walk up to the doorway and yell.) Me: “Sir, you need to come back in and pay for those items.” Customer: “Why? You stole my d*** batteries!” (I watch him get in his car. I get the license plate number and call the police and give them a general direction the customer headed. The police call me back fifteen minutes later.) Officer: “We caught the suspect. He was trying to return the items you described as stolen to the [Drugstore] across the street from you.” Me: “What?! Wow! Okay … uh… hmm.” Officer: “Yeah, I know. Sometimes I can’t wrap my mind around how some people can be so stupid either.” |
Please Leave A Message After The Snappy Tone
Pharmacy | Right | November 15, 2016 (My dad is the pharmacy manager and is bringing me in to job shadow him and his coworkers. My dad is well-known and well liked among most of his customers and has never shown anyone disrespect before, being an easy-going and reasonable man. He’s in the middle of unlocking the pharmacy as it is ten minutes before opening, and already there is someone at the drive-thru.) Customer: *immediately as the technician turns on the speaker* “Why aren’t you guys answering your d*** phone?!” Technician: “I’m sorry, ma’am, but we only just opened. Can I help you with anything?” Customer: “You can get me my prescription. How dare you keep me waiting any longer than I already have?!” *note that she only just got here, as have we* Technician: “All right, ma’am. Just one moment.” (The technician takes her information before turning around and give me a knowing exaggerated look. I resist giving the customer the finger as she huffs and turns to her daughter in the passenger seat who rolls her eyes as the technician talks to my dad. My dad comes over to speak with her and give her her medicine.) Dad: “I’m really sorry for the wait, ma’am, but we haven’t opened the pharmacy yet. Here is your prescription.” Customer: “You WOULD’VE known I was coming if you just answered your d*** phone!” Dad: *with high level of patience and positivity that I can only ever hope to achieve* “I’m sorry ma’am, but again, we have only just started opening the pharmacy. There was no one here to answer the phone until two minutes ago. I hope you have a good day.” Customer: “Don’t get snappy with me! You should always answer the phone!” *drives off* Dad: *shrugs at me* “She’s not a regular. She probably doesn’t know our hours.” (Everyone got back to work and the rest of the day went on pretty peacefully. It was only later that my dad checked the phone and found thirteen unheard messages, from 2:43 am, 3:11 am, 4:13 am, etc. All of them had no actual messages and were silent. Three guesses who they were all from and the first two don’t count.) |
Card Barred
Pharmacy | Working | November 5, 2016 Clerk #1 : “Do you have a loyalty card?” Me: “No, I lost it.” Clerk #1 : *continues ringing up items* “This is on sale. If you’d had your card, you could have had the discount. Ooh, this one would have been a BIG discount if you’d had a card.” Me: “Could you use the store’s courtesy card?” Clerk #1 : “No, we don’t do that anymore.” Me: “Well, would it be possible for me to get a new card?” Clerk #1 : “No, we don’t do that either.” Me: “Really? No customers can’t get a new card anymore.” Clerk #1 : “Nope.” *continues ringing up items, STILL commenting on how much money I could have saved if I’d had my card* Me: *to different check-out clerk, a few minutes later* “Is it true that [Company] doesn’t allow customers to apply for new cards anymore?” Clerk #2 : “Huh? What? You can have a new card anytime you want. Do you want one right now?” |
Time To Prescribe Some Common Sense
Pharmacy | Right | October 25, 2016 (Our pharmacy automatically substitutes a generic for brand name medication when a generic is available. The exception is if the doctor writes “brand name only,” or the patient specifically requests brand name. Of course, the generic names aren’t as well known, so the customers will sometimes be confused as to what prescription they have until we explain that the medication is a generic and does the exact same thing as the brand, though at a lower cost. The information about the drug is also printed on a pamphlet, including the brand names, in case they don’t believe us.) Me: “Hello, [Pharmacy]. [My Name] speaking. How can I help?” Customer: “I didn’t get [Brand Sleep Medication]. I got it with something extra! I just want the regular type.” Me: “I’m sorry, something extra?” Customer: “Yeah I got [poorly pronounced Generic] instead, and you guys gave me extra.” Me: “Ma’am, that’s the generic name of [Brand]; there’s nothing extra in it.” Customer: “I don’t want the extended release, just the [Brand].” Me: “Ma’am, that IS the regular strength. That’s just the name they use.” Customer: *finally getting the point* “So, this [Brand]?” Me: *giving up trying to explain generic* “Yes, ma’am, it is [Brand].” Customer: “So there’s nothing extra in it?” Me: “Right. Here, what’s your name, so I can look it up?” (She gives me her name and DOB so I can verify she does in fact have the generic.) Me: “Okay, I looked it up, that is the [Brand], regular strength.” Customer: *finally getting the idea* “Okay, thank you!” (I get off the phone, and the pharmacist, who has been listening to my call the whole time, is trying not to laugh as he’s talking.) Pharmacist: “So she DIDN’T have ‘extra stuff’ in her medication?” Me: “No, she didn’t. It was just [Generic]. Why don’t they just read the information labels?” Pharmacist: “That would take away half of our job description.” |
Better ‘Watch’ Out
Pharmacy | Right | October 21, 2016 (A woman comes up to the in window.) Customer: “I’d like to get these filled, please.” (We are going to close soon, but we aren’t very busy and she’s getting an important medication, so I can get it ready for her if she needs it tonight.) Me: “Sure thing. Did you want to get this tonight or come back tomorrow?” Customer: “Oh, I need it tonight. When will it be done?” Me: “Well, we close at six, so before then!” Customer: “Oh, you can’t get it ready any sooner…?” Me: “Uh… It’s 5:45 right now.” Customer: *in a snippy tone* “Well, how was I supposed to know?! I’m not wearing a watch!” |
A Healthy Customer Interaction
Pharmacy | Right | October 12, 2016 (I work in a pharmacy. A youngish woman approaches the counter.) Customer: “I’m here to pick up my daughter’s prescription.” Me: “Of course. Can I get her name and DOB?” *She gives it and I look it up* “I’m sorry, but we don’t have it here.” Customer: “The doctor should’ve called it in two days ago. It’s all right, though, I can use my DEA to call it in.” *a series of numbers and letters used to identify doctors* (I’m a little surprised. She doesn’t really look old enough to prescribe.) Me: “Ma’am, are you a doctor?” Customer: “No, but I have a DEA.” Me: “Well, that might not be necessary. It might be on hold at drop off.” Customer: “All right, I’ll check there first.” (She goes to the other counter, and I lose track of her with my own customers. About 30 or 45 minutes later, she comes back to pick up her daughter’s prescription.) Me: “Oh, glad she got her [prescription].” Customer: “Yeah, it wasn’t over there, though. Glad I could take care of her and call it in without having to call the doctor. ” (It’s late on a Sunday afternoon, when most doctor’s offices are closed.) Me: “It must be reassuring you can always get her medicine. You could do it too if you had an NPI [other set of identifying numbers, necessary for calling in narcotics].” Customer: “Oh, I have one of those, too, but I don’t really use it. I work at a women’s health clinic, so I’ve never prescribed those.” (I work in a pharmacy in an area known for prescription drug abuse, and where narcotics are given out like candy. This was reassuring on her part.) Me: “Oh. Here’s her prescriptions ” (We do have a few patients that are doctors, and write their own prescriptions, and occasionally for their family that are also our patients. They’re usually arrogant, however, and argue prescription prices, drug types, etc. She was extremely nice, though. It made my day a little bit better.) |
Should Be Prescribed Some Manners
Pharmacy | Right | October 11, 2016 (A woman, aged around 40, comes to pick up her prescription. I ask for the last name so I can find her in the system. It is a long complex last name, and our system requires full perfect spelling to bring it up. She spells it out slowly and condescendingly. I brush it off and get her prescription from our bin. When I walk back to the counter she throws a coupon at me. I had noticed her prescription was already billed to insurance AND coupon, so I ask her what’s it for.) Woman: *rudely* “If you read it, you’d know.” Me: “The reason I ask is because there is already a coupon applied.” Woman: “Oh, well, it must’ve been automatically applied.” (That isn’t possible; we bill them like insurance and it is somewhat a long process, especially when it’s a coordination of benefits. I say nothing to that and ask her to type in the last four digits of her phone number as one of our verification methods. Rudely again, she snaps.) Woman: “Why would I do that?” Me: “If you want your prescription, you must verify your number.” Woman: “Well, that’s an invasion of my privacy.” Me: “It’s to ensure the prescription goes to the correct person.” (She reluctantly agreed and she dramatically covered the PIN pad all while grumbling as it as if it was a debit pin. Her prescription was in my hand and it contained her full name, address, and the full phone number she partially typed. She then began to make small talk as she handed me her cash. I gave her the change, and she stood at the counter staring at the receipt and recounting her change for literally 15 minutes. Since I was fairly new, my coworkers explained that she was notorious for being rude. When she comes through drive-thru, apparently she doesn’t speak a single word. She just throws her credit card into the drawer and expects us to know that she’s picking up.) |
Reached Your Tea-Total
Pharmacy | Friendly | October 4, 2016 (My friend and I browse the natural supplement section of the pharmacy. She hands me bottles of diet pills and I read the ingredients. Note that she cannot take any caffeine or green tea because of health problems.) Friend: “What’s in this one?” Me: “Caffeine, laxative, raspberries.” Friend: “And this one?” Me: “Caffeine and green tea.” Friend: “And this one?” Me: “It’s written GREEN TEA in gigantic green letters on the bottle.” Friend: “Ah, right.” *thinks a little* “So…?” |
Not A Cherry You Want To Pop
Pharmacy | Working | September 6, 2016 (I recently had a cyst in a very intimate place get infected and had to get antibiotics to treat it. Note that I also work in this particular pharmacy and all of us can be a little bit quirky about some things. This conversation happens when I go to pick up the antibiotic and my coworker asks me if I’ll be calling out of work for illness.) Me: “Oh, no, I just got a cyst that’s infected.” Coworker: *eyes light up* “Oh! If you go somewhere to get it popped, can you have them record it? I love watching the pus come out!” Me: “Umm, it’s in a place you wouldn’t want to see.” Coworker: “Oh.” *pause* “Just blur that part out!” Me: “That IS the part!” |
A Stamp Of Disapproval
Pharmacy | Right | August 20, 2016 (I work for a very large pharmacy/convenience store that has a very specific return policy. If it’s an item of our brand, it can be returned no matter what: empty, destroyed, no receipt, anything. However, it’s returned and you’re given a ”money card,” which can be used on anything in-store except for prescriptions and cigarettes. A woman from the neighborhood knows this and this occurs almost daily. Today is my last day working.) Me: *currently restocking the candy in front of my till when I hear a loud cough and see the customer standing three spaces away waiting* “Ma’am, may I help you?” Lady: “About f****** time. I have a return. I demand you help me now!” Me: *I walk back to my till, grabbing her items on the way, and start the return by scanning her receipt, noting that she paid with food stamps for her purchase* “Okay, this shouldn’t be an issue. Do you have the food stamp card used? I just need to scan it to reimburse you.” Lady: “It’s not a food stamp card, you assumptive piece of s***! It’s just for us folks who don’t have a rich daddy to pay for s***. And no, I don’t have it with me.” (She proceeds to grab the receipt from me.) Lady: “Just give me one of those d*** cards, okay? God, you take forever.” (I cancel out the return and begin a return without receipt, which requires my manager to okay that I am activating the card.) Me: “Okay, this should be just fine; just give me one moment to get my manager to activate the card.” Lady: “Of course. Hurry up; I don’t have all day, Princess.” (At this point, I’ve had to deal with her so many times that I am almost joyfully taking my time. I knock on my manager’s office and let him know who it is and what’s going on.) Manager: “Ma’am, this will just take me a quick moment. Can I ask why you’re returning this?” Lady: “It’s f****** disgusting. All your products are. Just give me my card finally.” (My manager tells her how to use the card and gives it to her with a printed balance.) Lady: “I’m just going to use it now, you f****** idiot. Princess, can you finally get off your fat a** and get me a carton of [Cigarette Brand] and two lighters?” Manager: “Ma’am, I have already told you that you cannot buy cigarettes with this card.” Lady: “I don’t care! Bad enough you can’t give me my money back. Let me get my f****** cigarettes.” (At this point, I’m completely shocked. Usually, telling her gets her to go to a different store.) Manager: *speaking to me* “Did her original receipt show food stamps again?” Lady: “THEY ARE NOT STAMPS!” Me: “Yes.” (At this point, my manager asks for the card so he can “fix the issue” and hands it to me.) Manager: “Can you please dispose of this for me? As for you, ma’am, I demand you leave. This is the fifth time you’ve tried to get cigarettes with food stamps and I cannot take this.” Lady: *completely irate* “No! I demand my god-d*** f****** cigarettes, you f****** c***!” (Knowing this is my last day, I look at her completely stone faced and snap the card in half.) Me: “You need to leave. Now.” (She later came back that day with a police officer, claiming that we stole from her. My manager took the officer into the room, explained the situation, and showed him both the returned product and the snapped card. She was arrested for food stamp fraud.) Manager: “You can go home early today. When you’re at college, do something not to end up here.” |
I’m Suda-Fed Up
Pharmacy | Right | August 12, 2016 (A customer comes up to me with two packages of a popular over-the-counter drug brand; one is for treating cold symptoms and one is a sleep aid only.) Customer: “I’m not sure which one to get.” Me: *pointing to the orange box* “Well, this one treats symptoms of a minor cold, like stuffy nose and chest congestion, and this one—” *pointing to the blue box* “—is a sleep aid.” Customer: “Which one should I get?” Me: “Do you have a cold or do you need help falling asleep?” Customer: “I don’t know. Can you put them behind your back and mix them up, then I’ll just pick a hand and go with it.” Me: “It might just be better to choose the one that fits your symptoms.” Customer: *pushing the boxes at me* “No, this will be fine. Just mix them up behind your back, and I’ll pick one.” Me: “Um, okay.” *dutifully puts the boxes behind my back and switches hands* (The customer picks the hand that was holding the sleep aid.) Customer: “Great! This is perfect. THANKS!” Me: “You’re welcome |
I’m Suda-Fed Up
Pharmacy | Right | August 12, 2016 (A customer comes up to me with two packages of a popular over-the-counter drug brand; one is for treating cold symptoms and one is a sleep aid only.) Customer: “I’m not sure which one to get.” Me: *pointing to the orange box* “Well, this one treats symptoms of a minor cold, like stuffy nose and chest congestion, and this one—” *pointing to the blue box* “—is a sleep aid.” Customer: “Which one should I get?” Me: “Do you have a cold or do you need help falling asleep?” Customer: “I don’t know. Can you put them behind your back and mix them up, then I’ll just pick a hand and go with it.” Me: “It might just be better to choose the one that fits your symptoms.” Customer: *pushing the boxes at me* “No, this will be fine. Just mix them up behind your back, and I’ll pick one.” Me: “Um, okay.” *dutifully puts the boxes behind my back and switches hands* (The customer picks the hand that was holding the sleep aid.) Customer: “Great! This is perfect. THANKS!” Me: “You’re welcome?” |
Refuses To Shift The Blame
Pharmacy, Retail | Working | August 8, 2016 (We recently get a new scheduling manager that is horrible about communicating with everyone and often changes the schedule at the drop of a hat. Leading up the Black Friday, I’ve been checking the upcoming schedule multiple times every day to insure I am off both Thanksgiving and Black Friday and I indeed am. I even call on Thanksgiving to insure that I am off on Black Friday and again it is confirmed. While out with my family I get a call from the scheduling manager.) Me: “Hello?” Scheduling Manager: “[My Name], where are you?” Me: “With my family.” Scheduling Manager: “You’re supposed to be here!” Me: “No, I’m not. I checked all last week and everyday and even called yesterday to make sure, [Scheduling Manager]. My name was not down.” Scheduling Manager: “Well, you need to come in.” Me: “No.” *hangs up* Scheduling Manager: *calls me a few more times which I ignore then texts me* “Please, you need to come in. I’m sorry for the confusion. I’ll have to work a 13-hour shift if you don’t.” Me: *texts back* “I am not coming in. I was not on the schedule for today. Stop texting me.” Scheduling Manager: *texts* “Please!” Me: *texts* “No.” *turns off phone* (I turned my phone back on after I got back home. I had numerous messages from her. I complained to the manager above her who said she would sort it out. The scheduling manager left two months later |
Should Keep Their Hopes Low About Getting High
Pharmacy | Right | August 1, 2016 (I’m working the Sunday shift on my own at the counter, when three young boys in their teens walk in.) Me: “Good morning, how can I help you today?” Customer #1 : “We’re looking for some salvia.” Me: “Excuse me… what? Could you repeat that?” Customer #1 : “Salvia.” Me: *having never heard of this* “I… I’m not sure…” Customer #2 : “SALVIA, you dumb b****! SAL-VEEEE-AAAA!” Me: “What is it used for?” Customer #1 : *sighs* “I thought you were meant to know all about this stuff? It’s a drug, to get you high, like weed or heroin and stuff.” Me: “…” Customer #2 : “It’s legal. They haven’t banned it yet!” Me: “We… we don’t sell recreational drugs here.” Customer #3 : “Well, then, where the h*** are we meant to get it?” Me: “You could try your local dealer…” (To this day I still don’t know what possessed them into thinking that a pharmacy would sell recreational drugs!) |
A Cent-less Complaint
Pharmacy | Right | July 17, 2016 Me: “Ma’am, your copay for your prescription is five cents.” Customer: “You selfish little c***! My copay should be zero! Does it look like I have that kind of money on me!?” Me: “Ma’am, it’s a nickel. I think you can find one in the cup holder of your car. I’m sorry, but I can’t sell you your prescription without it being paid for.” Customer: “Well f*** you and this f****** store! I’m calling your management!” (Two hours later.) Boss: “We had a complaint about you today. Care to explain?” Me: “She couldn’t pay for her five cent prescription.” Boss: *rolling eyes* “Go home |
Throw In Some Stress Pills While You’re At It
Pharmacy | Working | July 17, 2016 (I go to a podiatrist because I have a fungal infection, and he wrote me a prescription for some pills and says that he will send it to the pharmacy. I go to the pharmacy for the medicine.) Me: “Hello, I’m here to pick up this prescription?” Clerk: “Okay.” Me: “Here it is.” (I hand what the doctor gave me over. It has the pharmacy name and address, and the doctor’s name and address. She frowns and squints at it, looks at the computer, and frowns again.) Clerk: “This is your doctor?” Me: “Yes, Dr. [Name].” Clerk: “Okay…” (She gives me a narrow-eyed suspicious look and leaves. I figure that she went to give it to the pharmacist to fill. I wait a minute, and then ask again.) Me: “Hello, I’m trying to pick up my prescription?” Same Clerk: “Name?” Me: “Name.” (She goes and gets it, but doesn’t hand it over.) Same Clerk: “ID?” Me: *gives it* Same Clerk: “Address?” Me: *gives it* Same Clerk: *scowls suspiciously, frowning at computer* (At this point, I’m getting annoyed. It’s been over 15 minutes.) Me: “It’s me! That’s my prescription!” Same Clerk: “Well… okaaay.” (She hands it over, along with my ID, still unsure. Not all of us are drug abusers, lady.) |
Hot-Blooded Versus Low-Blooded
Pharmacy | Right | July 15, 2016 (I am a pharmacy student currently working as a technician at a local pharmacy. A patient who is on a blood-pressure lowering medication is now starting a new lowered dose.) Me: “Hi, Mr. [Patient]. I just wanted to make sure that you’re aware the doctor is changing the dose for your medication?” Patient: “Yup, I was getting lightheaded and passing out from the medication.” Me: “Oh, that’s unfortunate. Well, hopefully this new dose works out better for you!” Patient: “Yeah, so I was on top of my wife and then suddenly I blacked out and I fell on top of her, and it just really killed the mood, y’know? After that, the moment was just over…” |
Not Tip-Toeing Around It
Pharmacy | Working | July 5, 2016 (I work at a pharmacy as a cashier. The pharmacist on duty has been working here for years and knows all of our regulars. A customer has a question for him so I forward it over to him without much of a thought.) Pharmacist: “All right, we’ll try that. Cross your fingers and toes!” *pause* “Okay, it worked. Have a good day!” (He hangs up the phone and bursts out laughing.) Pharmacist: “Well, I feel like an a** right now.” Me: “What happened?” Pharmacist: “Mrs. [Name]? The one I just got off the phone with? I told her to cross her fingers and toes and she doesn’t have legs.” |
I Prescribe Some Patience
Pharmacy | Right | June 29, 2016 Customer: “I’d like to fill a prescription but I also wanted to ask about this medicine.” *puts two boxes of OTC painkillers on the counter* “Can I use this for my migraine?” (I start by asking her various questions about the migraine to see whether she should get something OTC or if she should see a doctor. I also ask about contraindications for the particular drug. From the answers I get I explain to her that the drug she chose on the shelf is not suitable for her and I go to the shelf to get a different medicine. All in all this has not taken more than a few minutes, and going to the shelf and back a maximum of 15 seconds. As I return she’s really upset with me and snaps.) Customer: “How come you got so preoccupied with this? I told you I was here to fill a prescription!” |
“Birth” Defect
Pharmacy | Right | June 22, 2016 Customer: “Where do you keep your ‘birth checkers’?” Me: “If by ‘birth checkers’ you actually mean our pregnancy tests… aisle eight, right-hand side, top shelf.” Customer: “Okay. Do you know if an ultrasound can tell if the baby is white or black?” Me: “…” |
Too Much Meth, Not Enough Math
Pharmacy | Right | June 10, 2016 Me: “Okay, just so you know, sir, a three-month supply of this medication is going to cost you about $400.” Customer: “What?! No. You’re wrong. When I picked it up last it was a third of that!” (I look up his payment and pick up history in the system.) Me: “It looks like this new prescription is the same medication as the last but you’re allowed to pick up three months at a time instead of just one. Is that correct?” Customer: “Yes! But it’s never this expensive!” Me: “Well, you’re picking up more at one time which is why it is a higher cost.” Customer: “No! You’re wrong. It’s not supposed to be this expensive!” Me: “Well, I’m sorry, sir, but we don’t set the prices. Your insurance company tells us what to charge you based on your plan.” (This commences a 10 minute rant about how this medication is too expensive and he KNOWS he shouldn’t owe this much because he has been in the industry for 20 years and has a PhD.) Customer: “When I picked it up last month it was only $133! It shouldn’t be $400!” Me: “So… you previously picked up a one month supply for $133? And you’re upset because this three-month supply is three times the cost of the one-month supply?” Customer: “YES!” (Sadly this man did not see the math and proceeded to stay for the next 45 minutes and tell me exactly what was wrong with the entire industry and why it was my fault. Unfortunately, I have more stories about this guy from this 45 minute encounter alone.) |
Doesn’t Understand The Custom Part Of Customer, Part 8
Pharmacy | Right | June 8, 2016 Customer: “Excuse me; can I use this coupon here?” (The coupon looks like a standard buy-one-get-one coupon, and I see that she has some of the items depicted.) Me: “Yes, you should be able to!” (I ring up the items, but end up having trouble with the coupon.) Me: “Oh, I’m very sorry; I didn’t look at the coupon closely. You need to buy two [Brand] items to get these items free.” Customer: “But I did buy them!” Me: “Were they on the counter? I don’t think I rang any up…” Customer: “No, I bought them at [Store next door].” Me: *speechless* Customer: “I have the receipt; I can show you that I’m not lying…” Me: “No, no, that’s not… To use the coupon, you usually have to buy them in the same purchase… at the same store.” Customer: “Are you sure? I don’t think the coupon says that.” Me: “I don’t think they felt it needed to…” |
Puntassium
Pharmacy | Working | June 1, 2016 Customer: “Do you sell potassium over the counter?” Me: “Nope. Sorry. It’s by prescription only.” Customer: “You sell all of these vitamins, but no potassium; Unbelievable!” Me: “Yeah. I know. It’s bananas!” |
Obama-Careless, Part 3
Pharmacy | Right | May 30, 2016 (I work in a pharmacy where I hear about how awful the new healthcare laws are at least four times a day. I personally have Marketplace coverage and keep my mouth shut all the time, but this one is too stupid to overlook:) Customer: “I need refills on my medication.” Me: “Okay, let me look it up… I’m sorry, sir, you have no refills left. I can fax the doctor to ask for more.” Customer: *stares at me like I just committed murder* “See! This is that d*** Obamacare! I need my medication!” Me: *in the calmest voice possible* “Sir, do you understand how pharmacy works? You used all your refills already. If you would like I can try to call the White House and see if President Obama can authorize a new prescription.” (I pick up the phone and call information and ask to be connected to the White House.) Customer: “Don’t be rude to me! You’re obviously an Obama lover.” Me: “No, I just wanted you to see how uneducated and ridiculous you sound. By the way Obama is not in the office right now so you’ll have to wait on those refills. Have a great day!” (I walked away.) |
You’ll Have The Devil To Pay, Part 2
Pharmacy | Working | May 24, 2016 (I am at a local pharmacy.) Cashier: *ringing me up* “Okay, ma’am, your total today comes to—” *pauses a moment and looks like a deer in the headlights* “$6.66…” (I calmly gets my money to pay and the cashier finishes bagging my items, still looking like a deer in the headlights. Finally my receipt is being printed out.) Cashier: “Do you, uh, want your receipt?” Me: “Yes, please!” Cashier: *takes receipt and crumples it into a ball and TOSSES it onto the counter* “Here you go.” Me: *shocked* “Uh, thanks…” *takes receipt and straightens it out* Cashier: “Don’t let the Devil get you!” |
That’s One For The Books
Pharmacy | Working | May 23, 2016 Me: “Can I get a book of stamps, please?” (The clerk opens the drawer under the counter where they keep the stamps. She takes out a book of stamps…and another…and another…and another until every book of stamps in the drawer is on the counter.) Clerk: “These are all we have. Is this enough for a whole book |
Maybe You Didn’t Say What You Thought You Said
Pharmacy | Right | May 17, 2016 (We have a lot of multicultural customers come into our store and as I love languages I like to ask about their accents and learn a phrase or two if I can. A young woman and her elderly mother have been talking in another language before coming to my register.) Me: “Hi there, did you find everything okay? And do you mind me asking what language that was?” Daughter: “It’s a dialect of Italian.” Me: “How would I say ‘have a nice day’?” Mother: “Fi una bella giornata.” (As I hand them their purchases.) Me: “Well, then, fi una bella giornata!” Daughter: “Very good!” (The mother then says something in Italian before slapping me in the rear.) Mother: “Maybe I find you boyfriend!” |
Could Have Survived That Better
Pharmacy | Working | April 30, 2016 (I work with a small mom and pop pharmacy for several years. Due to budget cuts it is necessary to layoff an employee. After discussing our options the owner decides to fire a technician who, though friendly, is relatively lazy. This is when Survivor first debuted.) Boss: “So, [Coworker], you’ve been voted off the island.” Coworker: “…” Me: “…” |
Doesn’t Have The Drive To Study Geography
Pharmacy | Right | April 21, 2016 (As I ring up a customer’s purchases, she gets chatty.) Customer: “My neighbor is from Puerto Rico.” Me: “That’s neat!” Customer: “Yeah. Have you ever been to Puerto Rico?” Me: “No, I haven’t. It would be nice to visit, though.” Customer: “I think I’m going to try to go with them to visit sometime.” Me: “That sounds fun.” Customer: “How long do you think it takes to drive to Puerto Rico?” Me: *thinking she’s kidding* “Oh, about as long as it takes to invent a floating car.” Customer: “Oh. So, like, a long time?” Me: “Yeah…” |
Understands The Condom Minimum
Pharmacy | Right | April 21, 2016 (Working in a busy pharmacy, a teenage boy and his girlfriend came up to the counter.) Boy: “I’m looking for the condoms.” *smiling at his girlfriend, she’s looking embarrassed* Me: “Aisle 10, right hand side.” Boy: “Yeah, but you see, I need some extra-large condoms. The regular ones are way too small for me.” *smirking at his girlfriend* Me: “Seriously?” (I stand back, heave my leg up on the counter and point to it.) Me: “See this ankle? I recently broke it, and had a cast on. I used regular-sized condoms on it to waterproof it when I had showers. If your penis is larger than this—” *pointing to my leg still up on the counter* “—then I seriously suggest you keep it away from her—” *pointing to girlfriend* “—as it’s going to do some serious damage!” (Both boy and girlfriend walked away without saying another word.) |
1 Thumbs
1,748 Share on Facebook Share on Reddit 22 Trash-Talking Hits The Bottom Of The Barrel Convenience Store, Pharmacy | Right | April 8, 2016 (I work in a city where the people have to buy city trash-bags that are expensive. We had to get rid of our trash barrel from outside the store because people started throwing away their home trash in it.) Customer: *walking in with bag full of trash* “Do you have a barrel so I can throw away my trash?” Me: “I’m sorry, but we had to get rid of it.” Customer: “Well, why?” Me: “Because people started to bring their home trash to our store and leave it around our barrel because they didn’t want to buy city bags.” Customer: “Well, that’s stupid. Where am I supposed to throw away my trash?” Me: “At home with your city bags?” |
Unfiltered
You’ve Got Me In A Box Here… Pharmacy | Right | April 7, 2016 Customer: “Hi. I need some tablets. You know the one I got last time? I didn’t come here but it comes in a box.” Me: “…” |
I Can Hear You Dumb And Clear
Pharmacy | Right | March 29, 2016 (I have just started working at my local pharmacy. It’s my first time answering the phone and I’m really nervous.) Me: “Pharmacy, this is [My Name]. Can I help you?” Caller: “HELLO?? HELLLOOOO?” Me: “Can I help you, ma’am?” Caller: “HELLOOOOOOOOO. ” Me: “Hello… ma’am?” Caller: “CAAAAAN YOUUU HEEEAR MEEEE?” Me: *holding phone away from my ear at this point* “Loud and clear, ma’am.” Caller: “Oh, good. I just wanted to make sure my phone was working.” *click* Me: *stares at phone* |
Drive-Thru Is Not Your Calling
Pharmacy | Working | March 27, 2016 (At our store we have a voice over that is triggered when someone pulls up to the drive-thru. To stop it from repeating, you have to pick up the phone and press the drive-thru button. This button is next to the regular phone button.) Me: *after hearing someone pull up at drive-thru* “Thank you for calling [Store]. How can I help— You know what? Never mind. I’m on my way.” |
Didn’t See The Smoke Signals, Part 2
Pharmacy, Retail | Right | March 12, 2016 (I work in the front end of a pharmacy retailer that recently stopped selling cigarettes in an effort to promote customer health. It’s been almost two years, but exchanges like this still happen regularly.) Customer: “Hi, I’ll have a carton of [Brand] cigarettes.” (I look behind me to where the cigarettes used to be stored, where there is now a large sign with a crossed out cigarette and a slogan that reads: “Quitting starts here.”) Customer: “…You don’t sell cigarettes, do you?” |
Needs Poster-Board To Smash Your Head Through
Pharmacy | Right | February 19, 2016 (A customer is making a purchase, which has been going normally until the end.) Me: “All right, that’ll be [amount].” Customer: “What? That poster-board was supposed to be $4.99.” (I go with her to check the price marked on the shelf.) Me: “This is where it was supposed to go; someone put it in the wrong place.” (I indicate the $8.99 shelf tag; assuming that she wants a $4.99 pack, I grab one and return to the front, to which she does not object. I void out the more expensive pack and ring up the other. After I finish ringing it up…) Customer: “That’s not the poster-board I want.” Me: “It’s the pack that’s $4.99.” Customer: “Well, you don’t have to be so rude about it. Just void that and I’ll pick out the poster-board.” Me: “All right, your other items will be six—” (I’m cut off by the customer walking away to pick out her poster-board without finishing the sale for her other items, with three customers waiting in line behind her, and no other cashiers on duty. Fortunately, the other register hasn’t been closed out yet, so I can still ring them up somewhere. She finally returns with the poster-board she wants, but I need manager approval because of all the voided items.) Me: *over the PA, right in front of her* “Manager approval at the front, please.” Customer: “Why isn’t the sale going through?!” Me: “I need approval because of all the voids.” Customer: “You could have said something!” (Finally, my manager can pass the sale through, with the customer complaining about my service the whole time; my manager promises to have a talk with me over it. Once the store is empty…) Manager: “So… from how she was acting, I’m guessing she was already in a b***h-fit when she came in |
Needs Poster-Board To Smash Your Head Through
Pharmacy | Right | February 19, 2016 (A customer is making a purchase, which has been going normally until the end.) Me: “All right, that’ll be [amount].” Customer: “What? That poster-board was supposed to be $4.99.” (I go with her to check the price marked on the shelf.) Me: “This is where it was supposed to go; someone put it in the wrong place.” (I indicate the $8.99 shelf tag; assuming that she wants a $4.99 pack, I grab one and return to the front, to which she does not object. I void out the more expensive pack and ring up the other. After I finish ringing it up…) Customer: “That’s not the poster-board I want.” Me: “It’s the pack that’s $4.99.” Customer: “Well, you don’t have to be so rude about it. Just void that and I’ll pick out the poster-board.” Me: “All right, your other items will be six—” (I’m cut off by the customer walking away to pick out her poster-board without finishing the sale for her other items, with three customers waiting in line behind her, and no other cashiers on duty. Fortunately, the other register hasn’t been closed out yet, so I can still ring them up somewhere. She finally returns with the poster-board she wants, but I need manager approval because of all the voided items.) Me: *over the PA, right in front of her* “Manager approval at the front, please.” Customer: “Why isn’t the sale going through?!” Me: “I need approval because of all the voids.” Customer: “You could have said something!” (Finally, my manager can pass the sale through, with the customer complaining about my service the whole time; my manager promises to have a talk with me over it. Once the store is empty…) Manager: “So… from how she was acting, I’m guessing she was already in a b***h-fit when she came in?” |
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