Plz Change Abbrev, Stat

Pharmacy | London, UK | Right | July 9, 2012


(If a customer gets regular medication from a pharmacy, they can have a Medicine Use Review (MUR). It’s basically talking through their meds with a pharmacist. I answer this call from a sweet elderly caller.)

Me: “Hello, pharmacy.”

Customer: “Um hello, someone just delivered my medicine. The bag has a sticker on it that says “Patient eligible for MUR.” What it is MUR?”

Me: “It stands for “Medicine Use Review,” which involves discussing your medicines with the pharmacist. However, those labels are meant for our reference, so I apologise that it’s been put on your bag by mistake. Sorry if it caused confusion.”

Customer: “Oh, that’s alright, dear. I just thought MUR might be short for murder!”

Me: “Er no, ma’am! Don’t worry, no one is going to murder you!”

Customer: “Oh, good! Thank you very much!”