One of our staff pharmacists, I'll call her RPhNaz, seems to go out of her way to make more work for people. Two weeks ago on Friday was a perfect example.

She got a call from a patient, talked to them for a few minutes and then asked me, "Have you ordered any Drysol?" I said no, because it was backordered. She talks with the person on the phone some more, puts the line on hold and goes on with her work. RPhNaz mentions to me that the woman is crazy, telling her that someone named Stephanie said they would order Drysol for her. There's no one in our store named Stephanie. I agree that it is odd.

After about ten minutes I ask what's the deal with the line on hold and RPhNaz says it is for me, the lady wants to know why her order for Drysol hasn't been filled. I tell RPhNaz she never told me the lady was holding to talk to me. RPhNaz says she did tell me to talk to her. I ask the patient's info so I can at least look at her profile and try to see what's going on but RPhNaz backed out of the profile to keep verifying and doesn't remember the patient's name.

I brace myself and proceed to spend the next fifteen minuted getting yelled at by this woman who is seriously pissed that she was on hold for ten minutes, insists it was someone in our store who ordered the Drysol her and won't believe me when I tell her that the prescription is at another store entirely where it is very likely that someone named Stephanie ordered it for her.

I finally get off the phone and ask RPhNaz if she told the patient that the prescription is at another store. She says the patient didn't believe her. I asked her why she though the patient would believe me, a tech, over her, a pharmacist. She proceeds to lecture me for five minutes about how I don't know what my job is, all I ever do is stand there and fill. A tech's job is more than filling, sometimes I will have to order things, type prescriptions and ring.

At this point I make the tactical error of engaging with her. I make the point that I told her Drysol was backordered, that I knew this because I had tried to order it at numerous points in the last week for several different customers. Just not this one in particular. I advised her that I was fully aware that I was required to ring and type, both things that I did when there was an actual line. I advised her that I did the outside vendor order three nights a week and that I was not the only one who was supposed to order things from that vendor. We are all supposed to be able to do it. That it was in fact quite simple, much like ordering products online. Because that is exactly what it is. She replied that I was lazy and irresponsible. I told her she was a gigantic pain in my ass.

Not my best moment.

No one likes working with RPhNaz. She will only verify and consult. She will fill if there is a lot of typing. Her idea of covering drop off is to ask when a patient when they want to pick up a prescription, write that time on it and drop it in a pile for the techs to type. She spends the better part of her time while she is verifying talking on the phone in Farsi to what I can only assume are her friends because if a new script or consult comes in she will put them on hold, take the call and then go back to talking to them. She won't refill cells in the ScriptPro but will instead fill it from one of the stock bottles on the shelf. If there isn't a stock bottle on the shelf she will tell the patient we are out even if the cell has tablets and the cell just needs to be shaken to loosen the pills. She once told someone we couldn't fill their prescription because the machine was broken. It was out of labels. This wouldn't be an issue except that, as a tech, I could get fired for refilling cells in the ScriptPro. She is blatantly racist towards Asians. If one of the Asian techs asks her a question RPhNaz will make them repeat it at least once because she "can't understand what the question is." Once she has answered the question she will turn to whichever tech is closest, this is usually me even though we don't like each other, and talk about how stupid the question was and how the Asian tech doesn't know what they are doing.

The pharmacy manager once texted me that she couldn't count on RPhNaz to do anything right