Not Willing To Billing
Employees, Great Stuff, Ignoring & Inattentive, Insurance, Lazy/Unhelpful, USA | Healthy | April 29, 2019
(I have medications being filled on a 30-day supply. My insurance company requires me to call every month and verify that I do need the medicine and that my health panel — age, weight, allergies, etc. — is up to date. I made my call earlier this month, letting them know that I would be on vacation when the medications were scheduled to be delivered and asked if they would deliver without requiring a signature. The representative said it was fine and told me that my medicine would arrive while I was gone. I asked my sister to check on the house while I was gone, specifically mentioning the delivery and the rough timeline I was given. When I come home, she tells me that there have been no deliveries. I call my insurance company again.)
Representative
#1 : “[Insurance], this is [Rep
#1 ] speaking. Can I have your name and policy number, please?”
Me: “Hi, my name is [My Name]; my policy number is [number].”
Representative
#1 : “Okay, I have your account here. How can I help you?”
Me: “I was supposed to have some medicine delivered, but nothing has arrived.”
Representative
#1 : “Okay, I see here that we attempted to deliver on [date] but there was no one home to sign.”
Me: “I was told I could opt out of the signature because I was out of town.”
Representative
#1 : “No.”
Me: “…”
Representative
#1 : “…”
Me: “Can I get a new delivery scheduled?”
Representative
#1 : “I can add you on today’s shipment and overnight the medication to you at no additional cost.”
Me: “That’s great!”
Representative
#1 : “Okay, I just have to verify your info.” *we go through the same questions I answer every month* “Everything looks good. This will go out today for delivery tomorrow, with a signature required.”
Me: “Thank you!”
(The next day, I’m home all day and nothing comes. Since our package deliveries can come as late as nine pm, I’m stuck waiting all day before I can call back. The day after my delivery was to arrive, I call again. I get a different representative.)
Representative
#2 : “[Insurance], this is [Rep
#2 ] speaking. Name and policy number?”
Me: “[My Name], [policy number].”
Representative
#2 : “Thank you, [My Name]. How can I help you?”
Me: “I spoke with [Representative
#1 ] two days ago and was told I would have my medications delivered yesterday but nothing came.”
Representative
#2 : “Oh, I’m sorry about that. I see here that you tried to order [medication] on [date before vacation] and we tried to deliver but there was no one to sign.”
Me: “Yes. And I called again and was told it would be here yesterday.”