Squeezing Them To See Things Your Way
Crazy Requests, Jerk, Medical Office, Patients, USA, Washington | Healthy | September 2, 2019
(I’m on the phone with someone who is trying to schedule an appointment they describe as urgent.)
Me: “We’re booked solid until next Friday but I can squeeze you in. It’d just be a shorter appointment.”
Patient: “What? Why?”
Me: “Because we’re full and that’s the only way I could possibly fit you in, I’m afraid.”
Patient: “That’s completely unacceptable! I don’t want to be squeezed in! I need a full appointment! Book me for your soonest appointment right now!”
Me: “Okay. Then the first day we can see you is [date two weeks from now]. Would noon work for you?”
Patient: *pause* “What does being squeezed in mean?”
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