Drive Up, Slide Out, Make Up
EMPLOYEES, IGNORING & INATTENTIVE, MASSACHUSETTS, PHARMACY, USA | WORKING | JULY 1, 2020
I go to my pharmacy’s drive-up window to pick up a prescription. I give the pharmacy technician my information and put my HSA card — medical debit card — in a cup in the slide-out drawer provided for that purpose.
A few minutes later, she hands me a small bag.
Technician: “Here is your prescription; your card is in the bag.”
Me: “Thank you.”
I start to drive away.
Technician: “WAIT! YOUR CARD IS IN THE CUP!”
Me: *Stops* “I thought you said my card was in the bag?”
Technician: “I made that up.”
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