Drive Up, Slide Out, Make Up
EMPLOYEES, IGNORING & INATTENTIVE, MASSACHUSETTS, PHARMACY, USA | WORKING | JULY 1, 2020
I go to my pharmacy’s drive-up window to pick up a prescription. I give the pharmacy technician my information and put my HSA card — medical debit card — in a cup in the slide-out drawer provided for that purpose.

A few minutes later, she hands me a small bag.

Technician: “Here is your prescription; your card is in the bag.”

Me: “Thank you.”

I start to drive away.

Technician: “WAIT! YOUR CARD IS IN THE CUP!”

Me: *Stops* “I thought you said my card was in the bag?”

Technician: “I made that up.”