Unfiltered Story
#186928
CANADA, PHARMACY | UNFILTERED | FEBRUARY 19, 2020
(The pharmacy I work at offers a drive-thru service. A customer pulls up, looking irate and holding his medication bag up to his window. Keep in mind I’m very obviously a teenager, voice cracks and all.)
Customer: You f***ing idiots overcharged my medications!
Me: I’m sorry about that, give me a moment and I’ll take care of this.
Customer: You better! If you bunch of jacka**es can’t handle something as simple as charging the right amount, I’ll take my business elsewhere!
(This customer has a complicated billing arrangment between us and his insurance company. The pharmacist who knows the situation is at home, so I call this pharmacist from the drive-thru window. Every few seconds, the customer starts shouting about how stupid I am, how long I’m taking, and that he’s going somewhere else. I assure him I’m working on it, but his shouting gets so loud it overpowers the pharmacist on the phone, making this take even longer. Finally, I have enough.)
Customer: I CAN’T BELIEVE –
Me: *hand over the receiver, almost growling* Shut. Up. Now.
(The customer sputters to a stop, clearly surprised that a teenager still voice cracking would stand up to him like that. But he stayed quiet for the rest of the transaction. I understand being frustrated when a business screws up. But once the employees start fixing it, just be quiet and let them do their job!)