This Call Gets More Costly The Longer It Goes On
JERK, PHARMACY, STUPID, USA, WISCONSIN | RIGHT | JUNE 1, 2020
We sell reloadable debit cards. You can put $20 to $500 on a card and it has a purchase fee depending on what card you buy. I’m working the front register when this lady calls.
Caller: “How much is the purchase fee on the cards?”
Me: “It’s $2 to $5, depending on the card you buy.”
She pauses for around thirty seconds.
Caller: “Thanks… but that’s not what I’m asking. I’m asking what is the fee on buying one of your reloadable cards.”
I don’t know what to say because that’s literally what I answered. I just say the same thing because I honestly don’t know what to do. She sighs angrily.
Caller: “Thanks, but that’s not what I’m asking! I’m asking what it would cost to buy one of your reloadable cards!”
Me: “Ma’am, the cost to buy them is the amount you want to put on the card, plus a purchase fee of $2 to $5 depending on what card you buy.”
She’s silent for another minute and I honestly think she has hung up, but then she starts yelling again.
Caller: “THAT IS NOT WHAT I AM ASKING! I WANT TO KNOW WHAT IT WOULD COST TO PUT $70 ON A RELOADABLE CARD! IF YOU DON’T KNOW WHAT YOU’RE F***** TALKING ABOUT, THEN JUST GET ME A MANAGER!”
I asked her to please hold and paged a manager to pick up the call. I got to watch as my manager had the exact same phone call I dealt with, and to my knowledge, the lady never got the answer she wanted.
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