florida80

Unfiltered Story #160120
MINNESOTA, PHARMACY, USA | UNFILTERED | AUGUST 15, 2019
( I’m a in-training pharmacy technician in Walgreens and today was one of our busier days of the week.)

Me: Welcome to Walgreens! Are you picking up today?

Customer: Yes

Me: Can I have your last name?

Customer: It’s (XXXXXXX).

Me: And your first name?

Customer: (XXXXXX)

Me: Alright, Looks like I have two ready for you. Give me a few seconds to grab that.
*I ran around the back of the shelf were we keep are prescriptions and start looking for his name. I found his two prescriptions, which were diapers, and one of them had a note written on it. “Does he want both? See Pharmacist.” After reading, I go to the pharmacist. *
Me: This patient is here to pick these up. *Holds up both bags of diapers*

Pharmacist: *she looks at them* We receive two scripts from his doctor for both. Ask him for which he wants or if he wants both.

Me: Okay. *goes back to the front* So it looks like we received two scripts from your doctor for two brands of diapers. There’s [ Brand 1], which we have 17 of for you, and [brand 2] which is a completion because you picked up 47 earlier.

Customer: Oh I can get both? Great. And I talked to my insurance and they said that they will cover 150 of the diapers every month, so can I get 150 of [brand 1] and 150 of [brand 2] ?

Me: Umm Let me ask my pharmacist that. *runs to the back to tell her what’s going on before she tells me that we can’t do that because they look at Diapers, not by individual brand. I turn back to tell the customer what the pharmacist told me.* So it looks like we can’t do that because your insurance looks at the total diapers and not by individual brands. So by the insurance’s records, you’ve already picked up 150 diapers, including the two I’m hold in my hands.

Customer: No. I didn’t pick up 150. And these two are not the same so they can’t be counted together. *points to brand 1* It’s like these are apples and those *points to brand 2* are oranges. They aren’t the same. You’d think in this time of the world, with out technologically advanced we are, all the answers we want are just a few types away. Then we won’t have to deal with all this brain damage.

Me: …. *nods a long* Umm.. Let me see if my pharmacist knows of an override code that could help us. *Turns to the pharmacist for help because There is NOTHING that I can do, legally.* I need your help…. he’s still going on and on.

Pharmacist: *she walks out* Hi. What seems to be the problem here?

Customer: She’s telling me that I’ve already picked up 150 diapers already.

Pharmacist: Yes that is right, that is what we have on file. *she pulls up his profile on the computer* It looks like you picked up a partial fill last week, 47 of [brand 2]. And with the 17 of [brand 1] and the 84 of [brand 2], that makes up the 150 of this month.

Customer: No. I never picked up any last week.

Pharmacist: If you want, I can call the manager to check the cameras to see who picked it up for you last week.

Customer: No, just give me the 150 of the [brand 1].

Pharmacist: I can’t do that because you’ve already picked up 47 of [brand 2] and you have to complete the doctor’s prescription of 131 diapers of [brand 2].

Customer: *he sighs* But they aren’t the same! You don’t understand! *he points to brand 1* This is like a man that has a penis! And *points to brand 2* this is like a woman that has a vagina! Now. They are NOT the same! Can’t you get the manager or someone that knows what they’re doing to solve this. We are in a technology advanced world! Shouldn’t everything be just a few clicks away on the computer and then we wouldn’t have to suffer brain damage from all of this?!

Pharmacist: …. *A small… awkward pause because she was just absorbing what he said, being that she is the Pharmacy manager….* If you want, I can give your insurance a call to see if they can revert it but again, it will only be able to work starting next month. I can also leave a note in your chart saying to only use [brand 1] as well but this will only be able to go into effect next month when the insurance will start paying for 150.

Customer: *he sighs* Fine, give them a call and call me when you find an answer. But [brand 1] and [brand 2] ARE NOT THE SAME. *he leaves*

Pharmacist: *she just smiles* Have a good day, sir. *she walks quickly back to work area, shaking her head* Anyone up for burgers? My treat.

** Brand 1 and Brand 2 are both diapers, but under two different brands. Example, Huggies and Pampers are both diapers but under different brands.

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Wasn’t A Hard Decision
HEALTH & BODY, NON-DIALOGUE, PENNSYLVANIA, PHARMACY, USA | RIGHT | AUGUST 12, 2019
I was working at the drive-thru window at the pharmacy. A customer pulled up and I asked for his name and date of birth. After he replied, I went to get his prescription out of the waiting bin. I informed him that his insurance did not cover this medication; most insurances do not because it is for erectile dysfunction.

He asked me for the cash price and I told him it was roughly 120 dollars for four pills.

He looked at his wife who was in the passenger seat, looked at me, said, “F*** that. I don’t need a hard-on that bad,” and sped away.

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Be Careful Where You Insert That Battery
AUSTRIA, PHARMACY, STUPID, VIENNA | RIGHT | JULY 31, 2019
Customer: “I need a medical thermometer.”

Me: “A digital one that’s battery-operated or a glass one without a battery?”

Customer: “I don’t know.”

(Since a digital one gives results faster, I grab one and hand it to the customer.)

Customer: “Oh, no, I’ve got one of these at home, but it has no battery, and it’s not working!”

Me: “These run all on battery. Maybe the battery in yours is empty.”

Customer: *thinking hard for a minute* “Maybe that’s why it’s not working anymore.”

Me: *internal facepalm*