A (Po)Lite Snack
MOVIE THEATER | RIGHT | NOVEMBER 5, 2012
(The theater I work at is cheap; the tickets are roughly half-price of the regular theaters. We get a lot of families, children and seniors, but have recently had a rash of extremely rude children. I’m working concession when a young boy—about 7 years old—comes up with his Mother. He takes a long time reviewing the menu and prices, so I ask him if I can help.)
Boy: “I need to buy snacks, please. I have $9.”
Me: “$9 is a great amount! Let’s see what we can get for you.”
Boy: “Hmmm. May I have a water, please?”
Me: “Of course, but if you’d like, I could sell you a cup instead. The water is $2.50; the cup is $0.25 and you can refill it as much as you’d like.”
(He agrees to get the ice cup, and starts counting his money on the counter.)
Boy: “Ma’am? Thank you for your suggestion about the cup!”
(Stunned that this small child is so polite and well-spoken, I turn around to see if his mom is coaching him. She’s not.)
Me: “You’re very welcome, young man! What else may I get for you?”
(The boy thinks a little at this point, looking at the candy case.)
Boy: “Every month I take my mom on a date. I already took her to dinner, then we got ice cream, and now I’m taking her to a movie! I need to make sure I treat her right!”
Me: “That’s so thoughtful! You are a wonderful son, and a very polite young man!”
Boy: “I love my mom. She’s the best!” *smiles*
(Moved by his thoughtfulness, his manners, and his absolutely charming smile, I decide to help him out a bit.)
Me: “Okay, here you are: your cup, a popcorn and a candy. It’ll be $3.25.”
Boy: *confused look* “Okay?”
(He hands me $4 after I assure him that his total is $3.25, so I start ringing him up.)
Boy: “Ma’am? Can you keep the change for yourself as a tip?”
(My heart melts at this. I did keep the change, but I put it toward the remaining $3.25 I hadn’t charged him, and then covered the rest out of my own pocket. He thanked me again and walked off hand-in-hand with his mom. All of the employees were tickled to see this little boy on his ‘date’ with Mom, and were very glad we were able help by paying for part of his concession but also get to let him feel like a grown-up by paying for part of his snacks. Later, as he’s leaving, I see him putting his trash into the can in the lobby. He sees me and begins to wave.)
Boy: *waving* “Have a very good night!”
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