The Gift Card That Keeps Giving
RETAIL | RIGHT | DECEMBER 18, 2012
(I am working the register over Christmas.)
Me: “Find everything today?”
Customer: “Yup.”
(Note: she is silent through the transaction, which includes a gift card.)
Me: “How much would you like on this?”
Customer: “Oh, sorry. Can I have $150?”
Me: “No problem.”
Customer: *after paying* “Can you do me a favor?” *she hands me the gift card* “The next customer you see that you think could use this, could you give it to them?”
Me: *stunned* “…Of course!”
(After a minute another customer comes up, a visibly upset young woman.)
Me: “Hi! How are you?”
Customer
#2 : “I’m okay, thanks.”
(Clearly she is not ok, but she is trying very hard to be pleasant. She is getting very basic items: milk, bread, eggs, etc. Nothing very festive.)
Me: “So your total comes out to $0.00.”
Customer: “What?”
Me: “The person before you gave me a $150 gift card to use for the next person I thought could use it. You look like you’re having a rough day, so here are your groceries, and there’s about $130 left on this card.”
(The customer just started crying. Once she could, she thanked me about 100 times. Made my whole Christmas season.)