Story
#8 :
Call Center, Oregon, USA
(I work in a call center in the comments/suggestions department. This is my first call of the day.)
Me: &
#8 220;Thank you for calling [company] comments and suggestions, this is [my name] speaking, how can I be of service today?&
#8 221;
Customer: &
#8 220;Hi, [my name], I want to start by telling you that I am in an extremely bad mood and that I realize that this is not your fault personally; I am just mad at [company], so if I am rude or aggressive in any way, I apologize.&
#8 221;
(The customer was actually the nicest call I had all day. I took down her complaint and flagged it as priority so that somebody would get to it quickly because she tried very hard not to yell at me for the company&
#8 217;s mistakes.)