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Name, Time, And Place
BOSTON, DENTIST, IGNORING & INATTENTIVE, MASSACHUSETTS, RECEPTION, USA, WORDPLAY | HEALTHY | OCTOBER 2, 2018
(I’ve chipped a tooth. My regular dentist puts a filling in, but recommends a crown as a more stable, long-term repair. Since I already have a rather large cavity and filling in that tooth, they also refer me to an endodontist to see if I’ll need a root canal first. I call their office to set up a consult.)
Receptionist: “Good morning. Thank you for calling [Office].”
Me: “Good morning. I’ve been referred to you by [My Dentist]. I need a consultation to see if a root canal is necessary.”
Receptionist: “Okay, are you a patient of ours?”
Me: “No, I’d be a new patient.”
Receptionist: “Can I have your name?”
(I give my first and last name. My last name is somewhat unusual, and has a lot of letters that sound like other letters, so I always go the extra mile and spell it out using the phonetic alphabet.)
Receptionist: “I’m sorry, can you repeat that?”
Me: *spells it again, still phonetically*
Receptionist: *spells it back, inverting the last two letters*
Me: “No, no.” *spells it out again*
Receptionist: “Oh, okay, no R.” *spells it back incorrectly*
Me: “No, there is an R.” *spells it AGAIN* “It’s like [word], but with an A at the end.”
Receptionist: *finally gets it right* “I’m not finding you in our system.”
Me: “Right, no, I’m a new patient; I’ve just been referred for a consultation.”
Receptionist: “Oh, I’m sorry, okay. I’ll need more information from you, then.”
(We very slowly and carefully go through the rest of my details.)
Receptionist: “And what do you need done?”
Me: “Just a consultation right now. I’m getting a crown, but my dentist would like to see if I should get a root canal first.”
Receptionist: “You need a root canal?”
Me: “No! Just a consultation.”
Receptionist: “Okay, a consultation. When would you like to come in?”
Me: “Anytime Monday is good.”
Receptionist: “We have 3:30 on Monday?”
Me: “Yes, that would be fine.”
Receptionist: “Okay, there’s also 1:50?”
Me: “Um, either one, I guess? 3:30 or 1:50, whichever is more convenient for you.”
Receptionist: “Okay, 1:30 on Monday, then.”
Me: “I’m sorry, 1:30 or 1:50?”
Receptionist: “Yes, 1:50.”
Me: “Great, thank you.”
(I think I’ll show up before 1:30, just to be safe!)
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