The Last Time The Medicine Was A Steal
GEORGIA, JERK, PATIENTS, PHARMACY, USA | HEALTHY | SEPTEMBER 2, 2018
(I work in a retail pharmacy. One day a patient brings in a prescription for a blood pressure monitor. My coworker is taking prescriptions.)
Coworker: “I’m sorry, ma’am, but we can’t fill this. We sell them over the counter but we can’t bill them to insurance.” *tries to hand it back*
Patient: *upset* “Yes, you can fill them. I had one filled here a few years ago.”
Coworker: “We have never been able to fill blood pressure monitors; our company isn’t authorized to dispense medical equipment.”
Patient: *angry* “Then it must have been before you started here, but I had one filled at this store!”
Coworker: *getting frustrated* “I have worked at this store since it opened eleven years ago, and have been in the pharmacy for seven years, and we have never dispensed blood pressure monitors.”
Patient: “Yes, you have! The first time I brought a prescription in, the pharmacist showed me where they were, handed me one, and I walked out with it!”
Coworker: *shocked* “If you walked out with it, then you just walked out with it.”
Patient: “I am not a thief! I have never stolen anything in my life!” *stomps off*
(She called corporate on my coworker for “calling her a thief,” but we had already sent an email to our district manager detailing the incident, so nothing came of it.)
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