They Need A Head Doctor
AUSTRALIA, HOSPITAL, IGNORING & INATTENTIVE, STUPID | HEALTHY | AUGUST 25, 2018
(I work at the main information and patient enquiries desk for a major hospital. I get asked the full range of questions, some often way out of my scope of knowledge, but I try my best to at least point people in the right direction! People often give me very few details of what they want and just assume I will read their mind. I cannot check patients in for appointments; I must direct them to the clinic they are seeing.)
Me: “Good morning! How can I help you?”
Visitor: “[Last Name].”
Me: “Is that an inpatient you’re looking for?”
Visitor: “I have an appointment. [Last Name].”
Me: “Okay, what type of specialist are you seeing?”
Visitor: “[Last Name].”
Me: “Okay, I don’t need your name, just what type of doctor you’re seeing. What’s it for? Your heart? Bones? Lungs?”
Visitor: “[Last Name].”
Visitor’s Friend: “1:30.”
Me: *to friend* “What type of specialist?”
Visitor’s Friend: “[Last Name].”
Me: *trying so very hard to remain calm* “What. Kind. Of. Doctor?”
Visitor’s Friend: “Oh! I’m not sure. Hang on; let me check the paperwork…”
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