Customers Should Watch Their Language
CALL CENTER, WORDPLAY | RIGHT | DECEMBER 2, 2010
(I work in tech support for a major US cable company, and sometimes we have to deal with people who just don’t want to talk to you because you’re foreign.)
Customer: “You know what? I can’t understand a word you’re saying. You have an accent. Can I be transferred to someone who speaks English?”
Me: “I’m pretty sure I’m speaking English right now, sir.”
Customer: “Yeah, but I can’t understand you because of your accent.”
Me: “So, basically you’re saying you want me to transfer you to someone else.”
Customer: “Yes.”
Me: “Because I have an accent.”
Customer: “That’s right.”
Me: “And you can’t understand what I’m saying.”
Customer: “Exactly.”
Me: “So how come you were able to understand what I just said?”
(A few seconds of silence.)
Customer: “Don’t be an a**-hole and just transfer me!”
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