Her Heart Is Just Not In It
RETAIL | RIGHT | NOVEMBER 28, 2013
(A well-dressed, middle-aged lady comes to my till.)
Me: “Hello there, how can I help?”
Customer: “Just a packet of ten [Brand Cigarettes] please, dear.”
(I go to the cabinet, find the cigarettes, scan them, and hand them to the customer. She stares at the packet.)
Customer: “Oh, no, dear. I don’t think I’d like this packet.”
Me: “That’s okay, madam. Which brand would you like instead?”
Customer: “No, I mean I don’t like this packet. Could I have another please?”
(The customer gestures to the health message on the packet, which reads ‘Smoking causes throat cancer.’ It comes with a rather graphic picture.)
Me: “Oh okay, how about this one?”
(I hand the customer a packet labeled ‘Smokers die young.’)
Customer: “No… no, not this one either I’m afraid.”
Me: “Okay, madam. How about ‘Smoking harms both yourself and others around you’?”
Customer: “No, I don’t like that one.”
Me: “’Smoking causes heart disease’?”
Customer: “…no.”
Me: “‘Smoking can cause impotence’?”
Customer: *after a pause* “…yes. Yes, okay. I’ll have that one.”
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