Artificial Unintelligence, Part 2
CALL CENTER | RIGHT | AUGUST 1, 2014
Me: “Welcome to the support team. You’re speaking with [My Name]. How can I help you today?”
Caller: “Check claim status.”
(I realise he thinks I’m a recording.)
Me: “Not a problem, sir. Can I ask which service your claim was for?”
Caller: “Skip questions.”
Me: “Um… sir, I do need to know the details of your claim so I can track it?”
Caller: “Eugh! Stupid machine… SKIP questions!”
Me: “Um.. I’m sorry, sir, but I’m not a machine. I need to know—”
Caller: “Main menu!”
Me: “Sir, I’m not a recording. I can help with your enquiry, but I have to ask a few questions first.”
Caller: “Oh, thank god. A person!”
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