Isn’t Used To This Kind Of Treatment
CANADA, HOSPITAL, JERK, LAZY/UNHELPFUL, ONTARIO, TORONTO | HEALTHY | MARCH 2, 2018
(I volunteer in the emergency room of a very large hospital. I’ve volunteered in other departments as well, so I’m quite familiar with the layout. I notice a woman wandering around looking lost, so I greet her and ask if I can help her find where she’s going.)
Patient: “Yeah, I have some questions about some medical treatment I’m going to be receiving.”
Me: “Sure. Which department do you need?”
Patient: “I’m not telling you my personal medical information!”
Me: “You don’t have to, ma’am. I only need to know the category of treatment so I know where to direct you.”
Patient: “Isn’t there some kind of central information desk?”
Me: “Yes, but you’ll have to tell them the same thing.”
Patient: “Well, my medical information is confidential. Just tell me where I can get my questions answered.”
Me: “In order to do that, I need some idea of what you’re here for.”
Patient: “This is a very disorganized hospital.” *walks away*
(I probably should have just directed her to Psych.)
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