Walking Tall, Thinking Small
HOTEL, MAINE, MONEY, USA | RIGHT | DECEMBER 20, 2010
Me: “Thank you for calling [Hotel]. How can I help you?”
Guest: “I’m wondering if you have any vacancies tonight?
Me: “Sure!”
(I tell her the availability and prices.)
Guest: “Well, I have a walk-in coupon for a lower price. Can I use that?”
Me: “Sure, but I won’t be able to make a reservation for that price because it is for a walk-in only.”
Guest: “Okay, I’ll need to take your airport shuttle though. Can I still use the walk-in rate?”
Me: “I’m not sure I understand.”
Guest: “I’m taking a shuttle. I won’t be walking in!”
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