Deaf To Reason, Part 5
RETAIL | RIGHT | OCTOBER 12, 2014
Manager: “Can you please see that customer; he says he’s having trouble hearing his phone.”

Me: “Which is it, he can’t hear it or the sound isn’t working?”

Manager: “I’m not quite sure. Um, also… he’s deaf.”

Me: “What?”

Manager: “Please, you’re so good with these customers.”

Me: “Okay…”

(I head over and greet the customer and run a few basic checks on his mobile and immediately see the volume is working as it should.)

Me: “Well, sir, the volume appears to be working just fine, but you were having trouble hearing it, is that correct?”

Customer: “Oh, I can hear it just fine now. That’s no problem. But sometimes I like to go for a walk and when I do, I take my hearing aid out. Then I can’t hear it anymore! What do you suggest I do?”

Me: *dumbfounded* “…uh, I suggest you put your hearing aid back in?”

(The customer nods and looks at me expectantly, as if I have further advise to dispense.)

Me: “I’m sorry, sir, but I really can’t think of any other solution, under the circumstances.”

Customer: “Oh… well, I suppose that will have to do then!” *walks off looking quite dissatisfied*

R