Unfiltered Story #240007
Call Center, UK | Unfiltered | July 21, 2021
(I work in collections for a credit card company. Sometimes when customers miss payments we have to probe to see if it’s a bigger issue we’re missing, but if they are adamant they don’t want to discuss that, we don’t have to pry. Today a customer has called in irate but wants to pay his overdue bill.)

Me: Hello, you’re through to [Credit Card], may I take your card number?

Customer: (Provides card number, and answers security fine)

Me: I can see you missed a payment the other day. May I ask why?

Customer: I just want to pay my bill.

Me: Okay, that’s not a problem. Can I ask how much you-

Customer: I don’t want to go through any financial difficulties questioning, just take my payment!

Me: That’s fine, sir! I just need to know how much-

Customer: I said I don’t want to go through your questioning! Just take my payment!

Me: I’m not going through any financial difficulties questions, I’m just asking how much you want to-

Customer: Oh screw this, I’ll pay online.

(The customer hangs up, leaving me confused. I just wanted to know how much he wanted to pay!)