Unfiltered Story
#240003
Office, The Netherlands | Unfiltered | July 21, 2021
We are an office where people only come when they have an appointment. We do not have any walk-ins. Yet, people come in regularly and ask (or demand) to speak someone, usually someone who is not even present at that office. An older man walks in. I admit I’m in a lesser mood, because we just got news a co-worker passed away and I had an angry-walk-in, who I couldn’t help because I have no authorisation and the person we needed was away for vacation. The angry-walk-in was even intimidating.
Man: I’m looking for mister… mister… [name A].
Me: I don’t know anyone of that name, I’m sorry.
Man: I talked with him regularly, he often walks around the block.
Me: The people who work outside usually depart from office B.
Man: No, you are lying, the other ladies always know what I am talking about. I’ve been here all the time!
Me: Must be a lady from 3 years ago then.
Man: What?
Me: I started working here 3 years ago and I never heard of that name, I’m sorry. And I have over 600 people working here; I can’t ask them all if they know you.
Man: I never saw you before.
Me: That’s because we work here with a team. We take turns. And I’m sorry, I don’t know everyone’s schedule. My job is mainly to welcome the guests and call who they have an appointment with. Are you having an appointment with him?
Man: No. I just want to know if he got this e-mail.
Me: I would need a name to check that.
Man: We’ve always drink coffee here, it was here, I know for sure! He’s even a volunteer at [place]!
Me: Wait… Volunteer at [place]? I know only 1 person who volunteers there and that would be mister [Name B, doesn’t look the slightest like Name A]. Could you mean him?
Man: I don’t know.
Me: Mister B is the one who takes care of this building.
Man: And walks outside to check things!
Me: It’s not his responsibility, but he sometimes does that, yes. But mister B is on his vacation now, so I can’t ask if he received your e-mail. You could send a mail to [standard company e-mail], adressed to him and then he could look at it after his vacation.
Man: But I want to know if he got this e-mail.
Me: Then please send it through the e-mail, so he can check it. But at least we now know who we are looking for.
The guest left, but not with a smile. I’m sorry, sir, I couldn’t help you. And I’m sorry I was the ‘liar’, for not knowing the non-existant [Name A].