Needs A Follow-Up Follow-Up Sign
California, Ignoring & Inattentive, Medical Office, Patients, Sacramento, USA | Healthy | July 2, 2018
(I work in the back office of a large multi-specialty practice. Patients routinely come out of the rooms after their appointments and need to make follow-up appointments, which they are supposed to do with the schedulers at the front desk where they checked in; the doctors tell them so. However, they usually make a beeline for where I sit at the nurses’ station and request that I schedule their follow-up. After a few months of directing patients to the front desk, I made a bold-face, full-page sign that sits upright on the counter between my desk and the patients saying, “Follow-up appointments can be made at the Front Desk,” with a bright orange arrow directing to the front. However, this still happens several times a week
Patient: *standing directly in front of the sign and craning their neck around it to see me* “I need a follow-up appointment for six months.”
Me: *mental head-desk* “Let me just show you to the front…”