Barking Up The Wrong Vet
Florida, Patients, Stupid, USA, Vet | Healthy | June 1, 2018
(I am working the overnight shift at an emergency veterinary clinic. The phone rings and I answer it
Me: “[Clinic]. This is [My Name]; how can I help you?”
Caller: “Is this [Other Clinic]?”
Me: “No, ma’am, this is [Clinic].”
Caller: “Okay, so this is [Owner of other clinic’s office]?”
Me: “No, ma’am. That’s [Other Clinic]. This is [Clinic].”
Caller: “Okay, well, I’m right outside your office at the intersection of [Road
#1 ] and [Road
#2 ]. My dog has an emergency.”
Me: “No, ma’am, that is [Other Clinic]. They are closed because it is two am. We’re [Clinic], which is right down the road. Head south on [Road
#1 ] for about two miles until you go under the overpass, then we’re on your right-hand side.”
Caller: “Okay, are you on the left or the right?”
Me: “We’re on the right-hand side, ma’am.”
(Twenty minutes later she calls back.)
Caller: “I went all the way down to the overpass and didn’t see you, so I turned around. Where is your office?”
Me: “You have to go under the overpass before you can see our office. We’ll be on your right-hand side once you pass the freeway.”
Caller: “Okay, I’ll be right there.”
(It took her another thirty minutes to find our clinic. Her pet’s emergency? He needed a nail trim.)