(An order comes to my pharmacy for a well-known antibiotic. This antibiotic is known to smell exactly like rotten eggs, so most of us just hold our breath while we count it and try not to think about it too much. We dispense it to a woman who is picking it up for her teenage son. Everything is normal and she leaves with the prescription, but about 10 minutes later she comes stomping back into the pharmacy, pretty much shoves the person that I am currently helping out of the way, and throws the bottle of medication on the counter.)
Customer: “I want to speak to your manager right now! You guys gave me rotten medication!”
Me: “Really? Let me look at the expiration date on your bottle. Normally we don’t keep anything that has one less than a year away.”
(I look at the bottle and see that the pharmacist wrote a date of over a year away, and I go over to our stock bottle and check and the numbers correspond with each other.)
Me: “Hmm. Well, ma’am, it doesn’t look like this medication is expired but I will have the phar—”
Customer: “You are just lying! I mean, come on and open that bottle! It smells totally rotten! I can’t believe that you would ever give someone bad medication! My son is very very ill!”
Me: “Oh, that’s just because the active chemical that is in this medication has a bad smell. Trust me, I wish there was something that we could do about it back here, too. Most of us hold our breath while we count it.”
Customer: “Stop ****** lying to me. You just don’t want to admit you did something wrong! I will have your job for this, b****!
(At this point the pharmacist who has been listening the whole time walks over.)
Pharmacist: “Ma’am, while I don’t like the fact that you are calling my staff names like that I will let you know two things. One is, certain chemicals have a bad smell. It’s just a fact of life. So, while I know that smell is unpleasant, it’s just one of those side effects that come with being able to take medications that will help your sick son. I assure you it’s supposed to smell that bad. If it didn’t, it wouldn’t work right. Two, since you don’t seem to want to listen to my employees and call them awful names, this will be the last time that you or any members of your family can shop or fill any type of medication here. Maybe in the future you can learn how to treat people the way you want to be treated.”
(The woman proceeded to turn bright red with embarrassment and tried to apologize, but my boss wouldn’t hear it. That was almost two years ago and he still will not allow her or her family to fill their prescriptions at his pharmacy.)
Baltimore, Bizarre, Doctor/Physician, Maryland, Medical Office, Non-Dialogue, USA | Healthy | September 17, 2018
A few years ago, I was having some issues with irregular periods and had to have my first pelvic exam. It was something I had avoided for a long time, because even the idea of it put me in a panic. My mom suggested I go to her gynecologist, and I agreed, largely because she was a woman and I refused to do it with a male doctor.
So, the day of the appointment finally came and I was a nervous wreck over it, actually nearly throwing up at times. But I went and met with a nurse first, and she put me a tiny bit more at ease.
But not for long. I was taken into the exam room and handed a “gown” to change into. I was told to have it open in the front, but it didn’t even come close to fitting me, so I was practically naked. If I pulled it as tight as I could around me, there were still at least six inches of skin uncovered across my chest, stomach, and lap. Then, the doctor didn’t come in for over half an hour, and at that point I was crying out of anxiety. When she finally came in, she asked if a student shadowing her could sit in, and I’m glad now I said yes.
The doctor began by rather aggressively checking my breasts while she started singing the opening lines to the song Do-Re-Mi from The Sound of Music, “Let’s start at the very beginning, a very good place to start.” She explained by telling me she had a two-year-old grandson who could only be calmed down by The Sound of Music when he was worked up, and she thought maybe it would help me, too. I was speechless.
I’m not sure why she thought it was a good idea to compare a grown woman having an anxiety attack to a tantrum-throwing toddler, but I’m still offended. The rest of the exam was relatively uneventful, with the student talking to me and holding my hand through much of it. I’ve promised myself that I will not let this experience scare me away from potentially necessary medical care in the future. But The Sound of Music is completely ruined for me forever
Australia, Extra Stupid, Medical Office, Patients |
Healthy | September 16, 2018
(Our clinic gives out a Privacy Consent form to new patients, making them aware that the information given will be forwarded to their doctor when results are ready, and to medicare to claim their Bulk Billing. Our clipboards usually have about fifty forms on them, all the same. A patient comes to the desk with one and hands it to me.)
Patient: *cheerily* “Finally. Here you go.”
Me: “Thank you! Have a seat.”
(I take the top one off and get ready to scan it into his file when I notice the second is filled out, as well.)
(I flip through the forms. They are all filled out. Luckily there were only nine left on the clipboard. I’d hate to see what would have happened if there had been fifty like all the other clipboards. Not long after, [Coworker #2 ] is going through the draws beside me.)
California, Jerk, Patients, USA, Vet | Healthy | September 15, 2018
(Tapeworm infections are not uncommon in our area. Thankfully, they are easily treated, and in the case of dogs, easily prevented. Cats are harder because they can get the worms from eating infected rodents, but dogs cannot. Generally, when a dog has tapeworms, that means they have at some point in the past had fleas. The flea larvae ate a tapeworm egg, and then the flea grew up and the dog ate the flea. Every case of canine tapeworms I have ever diagnosed can be traced back to fleas. So, when I prescribe tapeworm medication, I also make sure the pet is on a monthly flea control — either drops or pills. I have just finished explaining this to a woman whose toy poodle has tested positive for tapeworms.)
Owner: “Well, that is impossible. [Cutesy name that is longer than the dog] has never had fleas. You said, ‘generally,’ so there is another way, right?”
Me: “Well, yes, but–”
Owner: “Then that is obviously how it happened. [Dog] is groomed regularly, and we have a maid service and a gardener, so there is absolutely no way she could have been exposed to icky bugs.”
Me: “Well, I mean, in theory–”
Owner: “Theory nothing! [Dog] is in pristine condition without any of those monthly drops that common mutts need. So, we will be treating the tapeworms she got by the other method, but we will not be taking flea medications.”
Me: “I’m sorry, ma’am, but there is just no way–”
Owner: “Look here, missy. I know [Head Doctor at the practice], and if I have to call him and tell him that you think my pedigreed poodle has fleas, nobody is going to be happy.”
Me: *sigh* “Okay, but I have one question for you.”
Owner: “Yes?”
Me: “How did she get the sheep’s skull open?”
Owner: “What?!”
Me: “If [Dog] didn’t get tapeworms from fleas, then the only way would be if she killed a sheep and ate its brains. So, please tell me, how did she kill the sheep?”
Owner: *blushes* “So… maybe there could have been one flea, once.”
Bad Behavior, Hospital, Nurses, Ohio, USA | Healthy | September 14, 2018
Thirty-five years ago, I gave birth to our first child. The attending nurse was extremely cold and strict. In fact, we dubbed her Sergeant [Nurse].
At one point in my labor, Sergeant [Nurse] suggested strapping me down. They’d just had a fifteen year old who was high, jumped out of the ambulance as it was pulling up, and later tried to slit her wrists. So, maybe — just maybe — she was justified in thinking the worst. However, I wasn’t fifteen, wasn’t high, and had been handling labor so well that my husband and I were complimented profusely.
Delivery went smoothly, but Sergeant [Nurse] did not let us hold our son. She simply showed him to us and took him away. Later, in my room, a close friend who was a nurse in the hospital came by to see me. When I expressed worry because Sergeant [Nurse] had taken the baby away so quickly, my friend was angry. She went to get our son. When she came back with him, she was even angrier.
The reason? Sergeant [Nurse] had told her I shouldn’t see the baby because I was just going to give him up for adoption, anyway!
Where she got that idea, I have no idea. Yes, I was young — eighteen — but I was married, and my husband had been there, very supportive and caring, during the entire labor and delivery. We had been showing our excitement and pleasure to be having a baby during the whole process. What idiot could watch two such happy new parents and decide that they intended to give away their baby?!
Assisted Living, Extra Stupid, Patients, USA, Washington | Healthy | September 12, 2018
(I work in assisted living as a nurse, overseeing over eighty residents.)
Resident’s Daughter: “I’ve been thinking about talking to the doctor about stopping my mom’s [antipsychotic medication].”
Me: “Is there a particular reason you’ve been thinking about this?”
Resident’s Daughter: “Yes, after visiting her a lot I can see she’s been doing much better, and I don’t think she needs it anymore.”
(This specific medication stops hallucinations, delusions, etc., and the resident has been on it over a year without side effects.)
Me: “Yes, she is doing great; the medication is working great for her.”
Resident’s Daughter: “Well, I want her to stop the medication; she doesn’t need it anymore.”
(At this point the resident’s daughter is getting irritated, and there is no reasoning with her.)
Me: “Well, the doctor will need to fax us a signed order to stop any medications; you can call and request this. But I can’t just stop a medication without a doctor’s orders.”
Australia, Ignoring & Inattentive, Medical Office, New South Wales, Nurses, Sydney | Healthy | September 10, 2018
(I am thirteen years old. I break my wrist and end up with a fibreglass cast. After about six weeks, when it is time to get it off, my dad takes me to a medical centre. The nurse who is allocated to the task of removing it is a little abrupt when describing the process, but in a way that makes me think she is just busy.)
Nurse: “So, we’ll be using this saw to cut along the length of the cast on your arm and then make a cut around the thumb. You’ll feel a small tickling sensation.”
Me: “Sounds good; ready when you are!”
(The nurse inserts what is essentially a wooden tongue depressor under the cast so that the drill hits that and not skin, and then cuts along the length of my arm. It feels fine; there’s no pain or tickling. The nurse changes to the thumb section, puts the wooden thing under the cast, and starts to saw. I start to realize that it’s hurting rather than kind of vibrating.)
Me: “Um, that’s actually kind of hurting; can we stop?”
Nurse: *stops, but scoffs* “We can’t stop! Do you want a cast on your arm forever?”
Me: “Um, no, it just really hurts.”
Dad: *getting concerned* “She’s normally pretty good with pain; can we try it a different way?”
Nurse: “There’s no other way to do it. We need to cut it loose around the thumb, and I’m nearly done, anyway!”
(FINALLY, after about a minute of me trying to hold still and not flinch, the cut around my thumb was finally done and the cast could be removed. As soon as it came off, the nurse went white, kind of muttered something about getting a doctor, and walked out of the room. I then looked down and realised my thumb was dripping with blood, because the saw wasn’t sitting on the wooden depressor but instead cutting into my hand the whole time. My hand was fine, and the cut was super-glued shut, which gave me a fun story to tell at school for a week! To all nurses out there: I understand how busy and overworked you are, and that sometimes people complain of pain when there’s really nothing there, but sometimes there is something wrong with your routine procedure!)
Alabama, Doctor/Physician, Jerk, Medical Office, USA | Healthy | September 8, 2018
(At the age of 19 my mother decides it is time for me to get my first pap smear and checkup with a gynecologist. My appointment starts out normally; the nurse is very nice and explains what will happen, before leaving me alone to change into a gown. I settle myself on the table before the doctor comes in. He is an older man in his late 50s, rather heavy set, and with a bulbous nose.)
Ob/Gyn: “Good morning! So, what brings you in today?”
Me: “I recently turned 19, and my mother suggested it was time for me to get my first pap smear, since I am sexually active.”
Ob/Gyn: “Your mom is silly to worry about that. You really shouldn’t be here before you’re 23.”
Me: *remains silent as the doctor explains the procedure again*
Ob/Gyn: “So, are you a student? What are you studying?”
Me: *not wanting to explain my complex writing major* “Oh, I’m majoring in English.”
Ob/Gyn: “So, what are you going to do with that other than be unemployed?” *chuckles* “Serve burgers?”
(The rest of my appointment was spent in stony silence while the doctor began an already nerve-wracking and intimate procedure.)
Assisted Living, Extra Stupid, Patients, USA, Washington | Healthy | September 12, 2018
(I work in assisted living as a nurse, overseeing over eighty residents.)
Resident’s Daughter: “I’ve been thinking about talking to the doctor about stopping my mom’s [antipsychotic medication].”
Me: “Is there a particular reason you’ve been thinking about this?”
Resident’s Daughter: “Yes, after visiting her a lot I can see she’s been doing much better, and I don’t think she needs it anymore.”
(This specific medication stops hallucinations, delusions, etc., and the resident has been on it over a year without side effects.)
Me: “Yes, she is doing great; the medication is working great for her.”
Resident’s Daughter: “Well, I want her to stop the medication; she doesn’t need it anymore.”
(At this point the resident’s daughter is getting irritated, and there is no reasoning with her.)
Me: “Well, the doctor will need to fax us a signed order to stop any medications; you can call and request this. But I can’t just stop a medication without a doctor’s orders.”
Australia, Ignoring & Inattentive, Medical Office, New South Wales, Nurses, Sydney | Healthy | September 10, 2018
(I am thirteen years old. I break my wrist and end up with a fibreglass cast. After about six weeks, when it is time to get it off, my dad takes me to a medical centre. The nurse who is allocated to the task of removing it is a little abrupt when describing the process, but in a way that makes me think she is just busy.)
Nurse: “So, we’ll be using this saw to cut along the length of the cast on your arm and then make a cut around the thumb. You’ll feel a small tickling sensation.”
Me: “Sounds good; ready when you are!”
(The nurse inserts what is essentially a wooden tongue depressor under the cast so that the drill hits that and not skin, and then cuts along the length of my arm. It feels fine; there’s no pain or tickling. The nurse changes to the thumb section, puts the wooden thing under the cast, and starts to saw. I start to realize that it’s hurting rather than kind of vibrating.)
Me: “Um, that’s actually kind of hurting; can we stop?”
Nurse: *stops, but scoffs* “We can’t stop! Do you want a cast on your arm forever?”
Me: “Um, no, it just really hurts.”
Dad: *getting concerned* “She’s normally pretty good with pain; can we try it a different way?”
Nurse: “There’s no other way to do it. We need to cut it loose around the thumb, and I’m nearly done, anyway!”
(FINALLY, after about a minute of me trying to hold still and not flinch, the cut around my thumb was finally done and the cast could be removed. As soon as it came off, the nurse went white, kind of muttered something about getting a doctor, and walked out of the room. I then looked down and realised my thumb was dripping with blood, because the saw wasn’t sitting on the wooden depressor but instead cutting into my hand the whole time. My hand was fine, and the cut was super-glued shut, which gave me a fun story to tell at school for a week! To all nurses out there: I understand how busy and overworked you are, and that sometimes people complain of pain when there’s really nothing there, but sometimes there is something wrong with your routine procedure!)
Alabama, Doctor/Physician, Jerk, Medical Office, USA | Healthy | September 8, 2018
(At the age of 19 my mother decides it is time for me to get my first pap smear and checkup with a gynecologist. My appointment starts out normally; the nurse is very nice and explains what will happen, before leaving me alone to change into a gown. I settle myself on the table before the doctor comes in. He is an older man in his late 50s, rather heavy set, and with a bulbous nose.)
Ob/Gyn: “Good morning! So, what brings you in today?”
Me: “I recently turned 19, and my mother suggested it was time for me to get my first pap smear, since I am sexually active.”
Ob/Gyn: “Your mom is silly to worry about that. You really shouldn’t be here before you’re 23.”
Me: *remains silent as the doctor explains the procedure again*
Ob/Gyn: “So, are you a student? What are you studying?”
Me: *not wanting to explain my complex writing major* “Oh, I’m majoring in English.”
Ob/Gyn: “So, what are you going to do with that other than be unemployed?” *chuckles* “Serve burgers?”
(The rest of my appointment was spent in stony silence while the doctor began an already nerve-wracking and intimate procedure.)
Doctor/Physician, Ignoring & Inattentive, Medical Office, Ohio, USA | Healthy | September 5, 2018
(I’ve been having awful pains for months now. I keep bringing it up to my family doctor, who passes it off as period cramps, as I’m a twenty-something female. I finally talk him into looking into it more, and he says it might be a kidney stone. I get referred to a urologist, all while being told, “I still think it’s period cramps.” I go in for my first visit after taking an x-ray.)
New Doctor: “Okay, so, where is your pain at?”
Me: “It’s mostly on my right side, a little bit higher up.”
(He looks at where I’m pointing, then at some paperwork. He shuffles through it a bit.)
New Doctor: “Okay, yeah. You have a kidney stone. It’s a good-sized one, too. We’re going to get some more images of it to confirm size and position before we talk about how to deal with it. Any questions about that?”
Georgia, Jerk, Patients, Pharmacy, USA | Healthy | September 2, 2018
(I work in a retail pharmacy. One day a patient brings in a prescription for a blood pressure monitor. My coworker is taking prescriptions.)
Coworker: “I’m sorry, ma’am, but we can’t fill this. We sell them over the counter but we can’t bill them to insurance.” *tries to hand it back*
Patient: *upset* “Yes, you can fill them. I had one filled here a few years ago.”
Coworker: “We have never been able to fill blood pressure monitors; our company isn’t authorized to dispense medical equipment.”
Patient: *angry* “Then it must have been before you started here, but I had one filled at this store!”
Coworker: *getting frustrated* “I have worked at this store since it opened eleven years ago, and have been in the pharmacy for seven years, and we have never dispensed blood pressure monitors.”
Patient: “Yes, you have! The first time I brought a prescription in, the pharmacist showed me where they were, handed me one, and I walked out with it!”
Coworker: *shocked* “If you walked out with it, then you just walked out with it.”
Patient: “I am not a thief! I have never stolen anything in my life!” *stomps off*
(She called corporate on my coworker for “calling her a thief,” but we had already sent an email to our district manager detailing the incident, so nothing came of it.)
Crazy Requests, Patients, USA, Vet | Healthy | September 1, 2018
Me: “Thank you for calling [Animal Hospital]. This is [My Name]. How can I help you?”
Client: “Hi, I just moved from [State] and need a refill of phenobarbital for my dog.”
(Phenobarbital is used as a seizure medication in dogs, and it is a controlled substance because of its potential for abuse.)
Me: “Okay, we actually can’t get you any medication without examining your dog, but I would be happy to set up an appointment for you. Then we can certainly get your dog some medication. We have a few appointments left today, or we could set something up at a more convenient time.”
Client: “I don’t want an exam; he just needs more of his seizure medication.”
Me: “Ma’am, we can’t prescribe him anything without an exam first.”
Client: “But he’s been on it for years; you can ask my old vet.”
Me: “Unfortunately, one veterinary clinic is not able to act as a pharmacy for a different veterinarian. We cannot give you any medication without examining your dog.”
(At this point my coworkers are starting to listen to my end of the phone call, amused as I repeat myself.)
Client: “But he just needs his medication.”
Me: “I’m sorry, ma’am, but a vet must have a relationship with a patient in order to prescribe any medication. It’s not just a clinic policy; if one of our doctors prescribed you medication without examining your dog she could lose her license.”
Client: “Ugh, how much would an exam cost?”
Me: “$46.”
Client: “I think I’ll call some other places first.”
Me: “Have a great day. Give us a call if you decide to come in for an exam.”
(I hang up the phone.)
Me: *to my watching coworkers* “She can call around all she wants, but she’s not going to find a vet who will prescribe a controlled substance to a dog he’s never examined.”
It’s A Matter Of Record That They Don’t Update Their Records
Ignoring & Inattentive, Jerk, Medical Office, Patients, USA | Healthy | August 31, 2018
(I am a medical assistant and a large part of my day is getting patients into rooms and asking all of the questions before a doctor sees them. This scenario happens far too often
Me: “Okay, let’s go over your med list.”
Patient: “It’s all up to date.”
Me: “I know we do this at every visit, but we do it to make sure there aren’t duplicates or old meds that didn’t fall off.”
Patient: *with a heavy, dramatic sigh, dripping with disdainful attitude while slouching in their chair in protest* “I know it’s up to date, but okay.”
(I list one or two medications and they sigh dramatically and impatiently reply that, YES, it is one they’re taking. Some will use medical abbreviations such as PRN as if it’ll make me suddenly believe them. Then, this happens
Me: “[Medication]?”
Patient: *sitting up in full alert* “I’m not taking that anymore! Why is that on there?”
Me: “I couldn’t tell you, but I’ll discontinue it on your chart. When did you stop taking it?”
(The patient now usually gives some date preceding at least two appointments in our clinic, and usually because the patient decided to stop taking it or an outside provider advised the change, not something we would know unless they tell us. Usually at this point the patient’s attention becomes devoted to correcting this grave error as if we are just randomly inserting old medications for grins and giggles. I’ve only ever had one acknowledge that his attitude should probably change regarding his contributions to the accuracy of his medical records.)
Doctor/Physician, Hospital, Jerk, Nurses, USA, Washington | Healthy | August 30, 2018
(I’ve just had my first child. I went into labor at night and he was born just after midnight. My boyfriend manages to get the next morning off, but as he’s the assistant manager of a dock, he has to go in the next afternoon. I’m not worried, as there’s not much concern for me or my son. The next day, my OBGYN comes in.)
Doctor: “Hey, [My Name], how are you feeling?”
Me: “Still sore. Is everything all right?”
Doctor: “Oh, yeah. I just want to let you know that a nurse wanted me to call Child Protection Services for you.”
(I freak out a bit, but he laughs.)
Doctor: “Don’t worry; I won’t. Apparently, because of your boyfriend having to go to work, she didn’t think you guys were capable of taking care of your son. It’s pretty stupid.”
(I relaxed after that. My son came home a day later and, with some help from friends, we had no problems with taking care of him.)
Hospital, Jerk, Non-Dialogue, Nurses, Patients, UK | Healthy | August 29, 2018
I have been dating my boyfriend for a few years. He is allergic to nuts. Eating them makes him very sick, so since we started dating I have stayed away from nuts, out of fear of cross contamination making him sick.
This particular day my work was doing a bake sale for charity. One of the things for sale was a Reese’s Pieces brownie, with whole chunks of peanut. I was very happy to have a place where it would be safe for me to have peanuts, so I bought one and ate it straight away.
Pretty much instantly I thought that my tongue felt a bit strange, but being an idiot I thought it was just my imagination and I ate that brownie in about half a minute.
In the next few minutes my thoughts went from, “My mouth feels a little strange,” to, “It’s definitely getting harder to breathe.” I mentioned this to my manager, a first aider, but she thought I was joking. So I went to the receptionist, also a first aider, and mentioned it to her. She realised I wasn’t joking and panicked, running to get my manager.
An ambulance was called and the staff sat with me as I waited and waited, in discomfort, and with no idea if it was going to get any worse. I vaguely remember joking to the baker that “these brownies are killer.” I thought it was funny at the time. Pretty sure she didn’t.
After about 45 minutes with no ambulance, they called 999 again. That’s when we found out that the first ambulance couldn’t find their way into the office block — through the clearly-marked entrance — so they just gave up.
The second ambulance came, and a decision to go to hospital was made, considering that I had no history of an allergy.
We got to A & E and it was unsurprisingly busy. The paramedics were told to put me in resus until another bed cleared, as there was a space in there. They gave me antihistamines and steroids, and by this point I was feeling a lot better, but a secondary reaction was possible, so I still needed an eye on me.
That’s when a nurse came in with a face like thunder, took one look at me, and declared to the whole room at full volume, “She’s not sick! She shouldn’t be in here!”
She repeated this several times, while I just sat there nervously; I’m anxious enough most days, without someone telling me off for being somewhere I have no control over. I had no idea how to respond, so I just sat there ignoring her. She wasn’t doing anything except look at me and make these comments again and again.
Eventually they found a normal bed to put me in, and I got moved, but as they moved me, she declared to the medics and porters around her, “See?! I told you she’s not sick!”
A later blood test confirmed that I had developed a peanut allergy at 23. Luckily I didn’t have a secondary reaction, and it was a pretty easy lifestyle change to avoid, since I was already avoiding them for my partner.
Baltimore, Extra Stupid, Hospital, Maryland, Non-Dialogue, Nurses, USA | Healthy | August 29, 2018
I am going down the steps from my porch and misstep, and end up breaking my leg in three places right near my ankle. It is a Friday night, so I can’t get an appointment with the orthopedic surgeon until Monday.
When I go in for my appointment, I first see a nurse assistant with a very unique name. We talk about how it happened and my medical history. And because I’m female, she asks when my last period was. It has been almost a year. I’m on continuous birth control, despite not being sexually active, because during that time of the month, my migraines and fibromyalgia get to the point where I can’t function. She then goes to get the doctor, and from the room she has taken us to, we hear an argument break out over “who cancelled the appointment of the broken ankle girl.” I still don’t see how that’s possible, considering we made that appointment only an hour earlier. I end up being seen by another doctor with more of a specialty in what I need, so it works out and I forget about the weirdness.
Fast forward a week to when I can finally have surgery. I’m in the hospital gown, have an IV in, and I’m being asked the same questions again and again: spell my name, what’s my birth date, etc. Finally the nurse looks at me funny and looks at my ankle splint — which has a ton of padding and is massive — and tells me, “I know it seems obvious, but I need you to tell me what you’re here for.” I tell her to fix my ankle. She nods and tells me that that nurse assistant — I remember her unique name — had put me down as coming in for a hysterectomy. I’m not sure if she was trying to — inaccurately — note in my file that I’d had one because I hadn’t had my period in a year, or somehow managed to screw up why I was seeing an orthopedic surgeon when I had three broken bones. But I guess that will forever be a mystery.
Bad Behavior, Doctor/Physician, Hospital, Malaysia | Healthy | August 29, 2018
(I have a bad flu that doesn’t get better for two weeks, resulting in me coughing out bloody phlegm. I go to the hospital to get a checkup to see if anything is really wrong. When I get called into the clinic, the doctor, probably in his 50s or so, asks me about my sickness. He has this really smug look on his face, and I don’t think much about it until I start telling him about my symptoms. When I tell him that my illness began two weeks ago, he gets pissed off. He throws a calendar at me
Doctor: “Don’t tell me when; tell me the exact date. Point it out on the calendar.”
(I am dazed and try to recall the exact date I got sick. Meanwhile, he is mumbling about how youngsters have a worse memory than he does. I get pissed off, as well, from his attitude. I slam the calendar onto the table and point at the date. It isn’t the exact date but somewhere there. I take a wild guess.)
Doctor: “I suspect that you may have tuberculosis, but it’s still too early to get an x-ray because it wouldn’t show up. So, you may or may not have it. I don’t know.”
(After that, he had the d*** nerve to say I didn’t respect him, for slamming the calendar on the table. He prescribed antibiotics and I got better. Thank heavens I didn’t have to go back and see him.)
Billing, Jerk, Medical Office, Oregon, USA | Healthy | August 28, 2018
(I went to a doctor appointment, and during that appointment they were suppose to give me a tetanus shot. They gave me the wrong shot. So I had to go back into the doctor later to get the tetanus shot I was suppose to get the first time. When I went back in, I just got the shot, then left; no other service was provided. I then get a bill for the second visit, and this exchange happens when I call their billing department.)
Me: “I am calling regarding a bill I got. I don’t think I should be charged for this appointment because the only reason I had to come in was because of an error by the nurse.”
Billing: “I show here you had an appointment on [first date] and you paid your copay; is that correct?”
Me: “Yes.”
Billing: “Then I show you had a follow up appointment on [second date], and you did not pay your copay. That is why we are billing you.”
Me: “That’s why I’m calling. The appointment on the [second date] was only required because your nurse made a mistake on the [first date]. If she had not made a mistake, I wouldn’t have come in for that appointment.”
Billing: “I understand, sir, but since you came in for the second appointment, then we need to bill you for that appointment. Since your insurance covered everything but the copay, you have to pay that copay.”
Me: “Let me explain again. On the first appointment, your nurse made a mistake. She gave me the wrong injection. I had to come in for the second appointment only because she made a mistake. If she had not made the mistake, I wouldn’t have come back in.”
Billing: “It doesn’t matter; you still have to pay.”
Me: *getting frustrated now* “Okay, let me ask you this another way. After your nurse made a mistake the first time, I could have gone to a lawyer, or filed a complaint against your practice. Also, I could have filed a complaint with my insurance provider, since you have actually billed them twice for getting the same injection. I did none of those things. So your choice is to now credit my account for the copay, or my next call will be to the medical practice board, and then my insurance company.”
Billing: “One moment, please.” *puts me on hold for about five minutes then comes back* “I’ve talked to the doctor. We are going to waive that copay, but we will not do it again for any further visits.”
(After that call I found a new doctor. No surprise, his practice went out of business a few months later. I know people complain how everyone is lawsuit-happy nowadays. You’d think if you had a patient who wasn’t interested in going the legal route but just didn’t want to be charged for their mistake they would happily oblige. I guess not.)
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