Possibly Hoping For Telepathic Texts
BOSTON, MASSACHUSETTS, PHARMACY, STUPID, TECHNOLOGY, USA | RIGHT | OCTOBER 29, 2018
(I work as a pharmacy technician at one a major pharmacy chains. Recently, store management has been pushing for the pharmacy employees to try and get customers to sign up for text message alerts when their prescription is ready for pick up.)
Me: *having gone through most of the transaction* “Do you get cell phone text alerts when your scripts are ready?”
Customer: “No.”
Me: “Would you like to?”
Customer: “Sure!”
Me: “All right, what cell number should we have in our system for us to text to?”
Customer: “Oh, I don’t have a cell phone.”
Me: “Then… you can’t receive text messages.”
(Sadly, this exchange has happened at least five times!)
Is There A Prescription For Stupidity?
CONNECTICUT, HEALTH & BODY, PHARMACY, USA | HEALTHY RIGHT | OCTOBER 29, 2018
(I’m a pharmacy tech at a chain pharmacy. I’m working the drive-thru. A truck pulls up blaring loud metal music, and the driver is smoking. He does not turn down the music like most people do when at the window, and I’m having a hard time hearing him.)
Customer: “I’m trying to get one prescription. I need the [Brand Antibiotic], but NOT the–” *indecipherable due to the music*
Me: “I’m sorry, which one do you want?”
Customer: *a little louder* “The [Brand Antibiotic].”
(I take down his information into the computer. I have to re-ask several times because of the music, which he still hasn’t turned down. He’s also still smoking, and flicking ash out of the window, ON MY SIDE.)
Me: “There’s only one prescription here.”
Customer: “What?”
Me: *louder* There’s only one prescription.”
Customer: “Is it the [Brand Antibiotic]?”
Me: *still loud* “I will check with the pharmacist.”
(I grab the script, which is NOT an antibiotic. I’ve shut the window to keep the smoke from getting in; the music is loud enough to be heard on the other end of the pharmacy. The pharmacist confirms this is not an antibiotic, but is a specially requested one he’d been calling to transfer over from a different pharmacy.)
Me: “Sir, this is the only one we have.”
(I show him the prescription, so he can see what it is.)
Customer: “Ok, I’ll take it.”
(I finish up the transaction; he pays and drives away. About ten minutes later, he’s back in my lane, blaring the same loud music.)
Customer: “This isn’t the one I requested. I specifically told you NOT to give me this prescription. Where’s the one that the doctor transferred over?”
Me: “This is the only one that was called in.”
Customer: “I’m not taking this prescription anymore. Why was this called in? I want to speak to the manager.”
(The manager is busy. He’s been listening to the customer and is fed up with him. I use this time to double check his profile. There’s still no record of an antibiotic being called in before, during, or after the transaction.)
Me: “Sir, nothing else has been called in.”
Customer: “I don’t want this one. I told you I didn’t want this one.”
(I apologize at least twice, and return his medication, and he drives away, with my ears ringing.)
Manager: “So what happened with [Customer]?”
(I explained the ordeal, and he was obviously annoyed at the customer’s behavior. Less than a half hour later, we received a call from an associate of the customer. The pharmacist, who had had enough of the guy, took the call personally and explained what happened. Still not sure if the guy has gotten the antibiotic yet…)
Coupon Comeback
AT THE CHECKOUT, COUPON, PHARMACY, USA | RIGHT | OCTOBER 24, 2018
(I work at a very well-known pharmacy. It’s a shame how often I have this conversation.)
Me: *while handing them their receipt* “Okay, here’s your receipt. Have a nice day.”
Customer: “Oh, I have a coupon. Is it too late to use it?”
The Reason Why Some Of Us Are Medicated:
CALL CENTER, FLORIDA, IMPOSSIBLE DEMANDS, PATIENTS, PHARMACY, STUPID, USA | HEALTHY | OCTOBER 24, 2018
(I work as a customer service representative. Our company manages prescription plans for a government-run insurance primarily for seniors. We also function as a mail-order pharmacy. This call takes place while I’m still in training during my first week taking calls.)
Me: “This is [My Name]; how can I help you?”
Customer: “Yeah. My husband needs to start taking [drug]. I want to know if his plan will cover it.”
Me: “I can certainly check that for you, ma’am. May I have some information?”
(After I verify her husband’s account information, I look up the medication.)
Me: “Okay. Your husband’s insurance will cover that for an approximate cost of [total].”
Customer: “Well, that seems like too much, but he needs it. Can you send it to him, please?”
Me: “Let me see.”
(I check, and we do not have a prescription for it, nor has another pharmacy filed a claim.)
Me: “I’m sorry, ma’am. We will need your husband’s doctor to send us a new prescription before we can fill it.”
Customer: “Oh. Well, his doctor won’t write it. You have to stop drinking for six months, and my husband likes to have a beer or two every night, so the doctor won’t write one.”
Me: “I’m sorry. But without a prescription, we cannot send a medication.”
Customer: *getting angry* “But I told you that his doctor won’t write the prescription! Can’t you just send it if we pay full price?”
Me: “Again, ma’am, I’m sorry, but we must have a prescription before we can send the medication.”
Customer: “Well, why can’t you just send it?!”
Me: *rubbing my temples at this point* “Ma’am, that would be illegal.”
Impatient Patient, Party Of One
JERK, MINNESOTA, PHARMACY, USA | RIGHT | OCTOBER 18, 2018
(I am waiting in line for my prescription to be ready when I see this take place.)
Cashier: “Sir, we are trying to get a hold of the number on your file, but we are unable to reach them at the moment—”
Customer: “I have been waiting, and you’re letting all these other people go. Call the number again!”
Cashier: “Again, sir, I am sorry. We’ll try the number again and let you know.”
(The cashier goes back to the phone while the customer paces and keeps calling someone.)
Cashier: “Sorry, sir, we are still trying to get a hold of someone on that number, but we’re unable to get through.”
Customer: “Well, this is bulls***. I want your name and the manager’s name.”
(The cashier sends him off with the information and he walks away grumbling. The cashier calls me up and informs me that they are bit behind, but it will be filled shortly.)
Me: “That’s no problem; I can wait.”
Cashier: “You have time to wait?”
Me: “Yeah, I understand, and I am not going to be like that guy. He was just plain rude.”
Don’t Go (Down) There
PATIENTS, PHARMACY, STUPID, USA | HEALTHY | OCTOBER 14, 2018
(I stop by my local pharmacy to pick up my prescription of birth control pills and to talk to my buddy who is a pharmacist. I notice on the package it says, “To be taken orally.” I point it out to my friend.)
Me: *with a laugh* “Well, what idiot doesn’t know that?”
(My buddy’s eyes grow big and she says
Buddy: “Oh, no. You would be surprised! The reason that is now on there is we actually had a woman sue us because she claimed we didn’t properly instruct her on how the pills had to be taken orally, and she got pregnant.”
Me: “Well, then, how the heck did she use them? Where did she put them?”
(Then, it dawns on me where she must have put the pills.)
The Pharmacy Version Of “I’m Looking For A Book That’s Red”
AUSTRALIA, HEALTH & BODY, IMPOSSIBLE DEMANDS, MELBOURNE, PHARMACY | HEALTHY RIGHT | OCTOBER 10, 2018
Customer: “I need to get a repeat on my medication. I’ve ran out of the script so can you give me an owning? I’ve been here many times.”
Me: “Sure, that shouldn’t be a problem. Can you give me your name and the name of the medication you want owning?”
Customer: “My name is [Customer] and I don’t know what the medication is called.”
Me: “Oh, okay. Do you know what the medication is for?”
Customer; “No. Just look up the medication I’m on.”
Me: “You’re on a few different medications.”
Customer: “It’s a little white tablet.”
Me: “All but one of the five medications you are on are white. Box or bottle?”
Customer: “No idea. Just give me an owing.”
Me: “Sir, sorry, but without know what the medication is for or what it is called, I cannot give you an owing. But would you know what it is if I showed you the packages it comes in?.”
(I quickly grab a few bottles and boxes of medications that the customer is on, hoping it jogs his memory.)
Customer: “Nope. I don’t know which one it is. Just give me an owing. It’s a little white pill! You’re suppose to know what I want!”
Me: “Sir, as I said, a few of your medications you are on are small white pills., I’m sorry but I want to make sure I am giving you the right medication. Are you sure you don’t know what the medication is called or what it is used for?”
Customer: “You’re no help. You’re suppose to know what I want!” *leaves the store*
Prescribing Them Some Anti-Mean Pills
AWESOME, CONNECTICUT, JERK, PHARMACY, USA | RIGHT | OCTOBER 8, 2018
(I work at a pharmacy as a technician. We have the ability to request certain prescription refills for patients at the doctor’s discretion. Notes appear on a patient’s profile when we make requests, giving us the status of the request — waiting for response, denied, or approved. It usually takes two or three days to hear back from a doctor, so we generally make the requests within a week or two of when the patient will be out of medication to avoid issues with insurance companies filling too soon. It is about nine in the morning on a weekday when a middle-aged man walks up to the pickup counter
Me: “Hi. Welcome to [Pharmacy]. How can I help?”
Customer #1 : “I’m here to pick up a prescription.”
(I take his name and birthdate to pull up his profile. There are no prescriptions ready, but there is a note that we’ve sent a request to a doctor for a refill.)
Me: “It appears that you don’t have any prescriptions ready, sir, but we did send out a request to your doctor for a refill of [Prescription].”
Customer #1 : “Yes, I know that. I was here yesterday and you guys told me the exact same thing. I have to drive a long way to get here. Why isn’t it ready yet?”
Me: “Well, it often takes a couple of days for a doctor to respond. Are you out of medication?”
(Occasionally, we will give patients a few extra pills if we’re having issues reaching the doctor, and they’re entirely out of medication. The customer gets angrier.)
Customer #1 : “Why hasn’t it been filled yet? He always responds quickly! Haven’t you checked your messages yet? What kind of place is this?”
(At nine in the morning, not all doctor’s offices in our area are even OPEN, let alone writing prescriptions. We usually recommend calling in the afternoon to hear back from doctors.)
Me: “I’m sorry, sir, but the doctor still hasn’t sent us the refills yet. If you really need the medication, you can try calling the doctor’s office, as well.”
(This sometimes does help to speed up a doctor’s refills and authorizations, and we reach out to the patient to tell them if we don’t hear back in three days of a request to recommend getting in touch with the doctor. This also causes a note on a profile, which is not on this customer’s profile.)
Customer #1 : “Why do I need to call the doctor when that’s clearly your job?”
(At this point I’m shocked speechless in anger. It takes me a few seconds to recover.)
Me: “You could also call us to make sure we have the prescription before coming.”
Customer #1 : “You people never pick up the phone! I always end up on hold when I call.”
(The customer walks away, muttering about how we never have the prescriptions ready and don’t know what we’re doing. The customer behind him, who was waiting for her prescriptions to be refilled, has heard the whole exchange, and is equally as shocked at this guy.)
Customer #2 : “Wow… I don’t know how you can put up with someone like that; I couldn’t handle being yelled at by someone with an attitude.”
Me: “Unfortunately, that’s not the worst of it. Sometimes they’re even meaner.”
Customer #2 : “I’m sorry. I hope you don’t have any more like him today.”
(She was very polite throughout the rest of the exchange, and whatever upset I was feeling at the first customer was erased by her. She made my day. Whoever you are, thank you; I needed it.)
Wish You Could Take The Blue Pill And Forget
IGNORING & INATTENTIVE, IOWA, PATIENTS, PHARMACY, USA | HEALTHY | OCTOBER 8, 2018
(I’m a Certified Pharmacy Technician at a midwest grocery and pharmacy chain. I’m not exaggerating when I say I get far too many of these calls EVERY DAY.)
Me: *answers phone with usual friendly attitude* “This is [My Name] at [Pharmacy]; how can I help you?”
Customer: “I need a refill on my prescriptions.”
Me: *pulls up profile after asking for name and birthdate* “Okay, which ones did you need refilled today?”
Customer: “Oh… I don’t know the names.” *describing various pills*
Me: *sighs and facepalms* “Right, let me get you on with the pharmacist.”
(Long story short, folks: you, as the customer, are personally responsible for knowing exactly what goes into your body and what prescriptions need to be refilled. WE DON’T HAVE ALL DRUGS MEMORIZED JUST BY HOW THEY APPEAR IN OUR HEADS!)
Unfiltered Story #1 22275
PHARMACY, TEXAS, USA | UNFILTERED | OCTOBER 2, 2018
Note: I’m a customer in a long line at [national pharmacy chain], they are obviously very busy for this time of night. I have a basket of stuff to purchase and pick up a prescription. I was a waiter for 3 years.
Technician: Just want to make sure you know your Rx discount card has expired.
Customer #1 (flipping out): What?! That’s ridiculous, how come no one told me? What do I need to do to renew?!
Technician: Just pay the $9 fee.
Customer #1 : Oh, OK. (walks away like nothing happened)
Customer #2 (dramatically): I came from another pharmacy that closes at 10 and I need to fill this nooooow!
Technician (calmly): We close at 10 too, and will not have time to fill this tonight.
Customer #2 (oblivious to the long line): But, Whyyyyy not?
Technician: Because we are very busy. The nearest 24-hour [pharmacy chain] is located at [address].
Customer #2 : *Walks away in a huff*
Customer #3 : Why isn’t my prescription ready?!
Technician (somehow still calm, despite this line of rude people): Because of *unintelligible*, but let me look… Ah, I’ve fixed it and your prescription will be ready in a few minutes.
Customer #3 : Oh, OK. (Steps away, but lingers nearby creepily).
Me: I need to pick up [prescription], but I can check-out up front since you’re so busy.
Technician (loudly enough for lingering customer #3 to overhear): Oh, I’ll check you out. I don’t mind at all. We all talk about how you and your wife are always nice when you come in.
Me: If you’re sure… You catch more flies with honey you know!
Technician: Of course, no problem.
Pharmacist: Hey Mr. [my name], how’s the wife?
See d-bags of the world, being a jerk for no reason doesn’t get you anywhere. Being nice to service workers is a win-win for everybody!
In The Sun But Not Very Bright
CANADA, HEALTH & BODY, ONTARIO, PATIENTS, PHARMACY, STUPID | HEALTHY | OCTOBER 1, 2018
(I’m a pharmacist. I’m counselling a client on how to apply the rosacea cream his doctor has prescribed for him.)
Me: “…and remember, even if you use this regularly, the most important way to prevent rosacea flares is to stay out of the sun.”
Patient: “I’m in the sun all the time!”
Me: “May I suggest sunscreen?”
Patient: “Oh, no, I don’t wear sunscreen. I don’t want to put chemicals on my face.”
(I looked at the box of expensive prescription face chemicals and died a little inside.)
Constants Of Life: Grumbling Customers And Taxes
AT THE CHECKOUT, IGNORING & INATTENTIVE, NORTH CAROLINA, PHARMACY, USA | RIGHT | SEPTEMBER 27, 2018
(I’m a customer in this story, getting into line to check out my items. I’m directly behind an older gentleman reading through a tabloid. This exchange happens when he gets to the checkout counter.)
Customer: “Can you tell me how much this costs? I can’t read it.”
Cashier: “Yes, it is $4.99. Would you like to purchase it?”
Customer: *thinks for a few seconds* “Yes.”
Cashier: *scans tabloid* “Sir, that will be $5.35, would you like a bag?”
Customer: *hands cashier a $5, grabs the magazine*
Cashier: “Sir, I need $0.35 more.”
Customer: “What, why?”
Cashier: “The total is $5.35.”
Customer: *points to magazine, shouts* “YOU SAID FOUR! FOUR! NOT FIVE!”
Cashier: “Yes, it’s $4.99, plus tax. The tax makes it $5.35.”
Customer: “NO.”
Cashier: “Yes, sir, you need to pay the tax.”
Customer: “WHY?! YOU SAID FOUR! FOUR!“
Cashier: “It’s $4.99, plus the tax, so the total is $5.35.”
(This goes on for a minute, so I grab 35 cents from my pocket and hand it to the cashier. The cashier puts it into the till.)
Cashier: “It’s been paid for; you can leave now.”
Customer: *still shouting* “NO, YOU SAID FOUR! I am giving you this $5 and no more!”
Cashier: “Sir, the woman behind you paid the rest of it; you can take the magazine.”
(This surprisingly still goes on for another minute, as the customer either didn’t notice me paying for it or doesn’t believe the cashier.)
Cashier: *gives up* “Sir, please take the magazine and leave.”
Customer: *walks away, still grumbling*
Me: “You’re welcome, sir.”
(The customer ignored me and walked toward the door, still grumbling. I approached the counter, and the cashier and I shared a look that said, “Did that really happen?” As I paid for my items and turned to leave, the customer actually came back toward the counter, and I’m not sure what happened after that. That poor cashier. I hope the rest of his day went well.)
Taxing Faxing, Part 24
EMPLOYEES, IGNORING & INATTENTIVE, PHARMACY, USA, VIRGINIA | WORKING | SEPTEMBER 19, 2018
It’s the end of the day, and I need to fax a prescription into the pharmacy for a patient. I call the main phone and get transferred to the pharmacy line. After five minutes of loud, obnoxious music, I hang up and call again, choosing the regular line. I thought any person working there would know the fax.
The guy who answers sounds like Ted from Bill & Ted, and when I tell him I couldn’t get through to the pharmacy and ask for the fax, he immediately transfers me… to the pharmacy.
Another long wait.
I try the main number again, and Ted picks up again. I repeat my story, telling him not to put me through to the pharmacy, as no one is picking up. He hands me off to the manager standing there. I explain the situation again: I need the fax, waiting five minutes on hold, could I just get the info?
She says she’s going to run to the pharmacy and get it. Could I hang on a second? Sure! She transfers me to the pharmacy again. Really?
I call a third time and a very young woman answers. I explain my problem and she rattles off the fax number in a second. Should have taken a minute. Wish I’d called her first.
Taxing Faxing, Part 23
CALL CENTER, JERK, NEW ZEALAND | RIGHT | MARCH 17, 2018
(Our company doesn’t have a fax machine anymore. Instead, any faxes that people send to our line come through as email attachments. Unfortunately, the sender doesn’t get anything saying that we have received their fax. Usually, this isn’t a problem, but sometimes things go wrong, and we just don’t get the fax. Generally, when this happens, they call us to check, and we tell them to either resend, or scan and email, which is a bit more reliable.)
Me: “[Company], [My Name] speaking. How may I help you?”
Caller: “I sent you a fax on the 28th, and it still hasn’t been actioned!”
Me: “Oh, gosh. I’m so sorry! I will double-check and see where that request is for you, right away!”
Caller: “You do that! I sent it at [time] on the 28th!”
Me: *looking through our inbox* “I’m really sorry, but we haven’t received anything from you since [date well before the 28th].”
Caller: “But I sent it!”
Me: “Okay, let me just check one more place; it might have been misfiled.” *checks, nothing there* “No, sorry. It doesn’t look like anything came through. I do apologise, but we just didn’t receive it.”
Caller: “But I sent it!”
Me: “Again, I am sorry, but since we didn’t receive it, we didn’t action it. If you resend it to us now, I can make sure we do it for you immediately.”
Caller: “But I sent it!”
Me: “I realise that, but unfortunately, our system never received it.”
Caller: “BUT I SENT IT!”
(I had no idea what else I could say, at least not without getting fired. I just kept on apologising, and lost another ten minutes of my life with her saying, “BUT I SENT IT!” in reply to everything I said. She did eventually get off the phone, and we ended up getting multiple copies of her next request, with the note, “I SENT IT!” attached as a cover letter.)
Taxing Faxing, Part 22
MASSACHUSETTS, REAL ESTATE, STUPID, USA | RIGHT | MARCH 9, 2018
(I work as an admin at a real estate office, and we often get documents faxed to us. On this particular day, though, I check the fax, and someone’s medical records have been faxed to us. It’s not anyone related to the company, and being trained in medical privacy laws from my previous job, I immediately call the facility the records came from and tell them what happened.)
Woman: “Oh! I’m so sorry. I don’t know how that happened.”
Me: “It’s fine; I just wanted to make sure you knew so you could get them to the right person.”
Woman: “Okay, well, do you think you can fax us back the records?”
Me: *confused* “I could. Do you guys not have them anymore?”
Woman: “No, we have them. But if you fax them back to us, that way you won’t have them anymore.”
Me: *trying really hard not to laugh* “That’s… That’s really not how that works.”
Woman: “It’s not? What?”
Me: “No. You know how you faxed over the documents but still have the originals? That’s what would happen if I faxed them back over; you’d just get a copy of what I sent you. How about I just shred them?”
(She agreed but still didn’t seem to understand what I was saying. Here’s hoping everyone’s medical records got to where they needed to be.)
Taxing Faxing, Part 21
BAD BEHAVIOR, CALL CENTER, FLORIDA, STUPID, TECHNOLOGY, USA | WORKING | NOVEMBER 9, 2017
(I work as a customer service representative answering for a government assistance program. In the last six months, I’ve dealt with some very interesting people.)
Me: “Thank you for calling. My name is [My Name]. May I have your social and name?”
Client: “Yeah, no need. I just need a fax number.”
Me: “Not a problem, sir. The fax number is [number].”
Client: “Well, I hope this works. And I need you to tell my caseworker I’ll need them to send my papers back to me when they’ve finished with them.”
Me: “I’m sorry, sir?”
Client: “Are you stupid? I said I’ll need them back. It’s already going to cost me $5 to send them over, but I still need them for my records, and I’ll be d***ed if you’re going to keep my social security card!”
Me: “Sir, I do apologize, but you just informed me that you will be faxing these documents over. We only receive copies of what you’re sending, not the originals. The originals stay with you.”
Client: “Young lady, I don’t know how old you are, but I can tell you right now, I’ve been alive for 45 years, and I know how a d*** fax works! Send them a message now!” *click*
(Not only did I start laughing at his ignorance, I also felt bad for the next person who would need to deal with him. He didn’t provide me any information, therefore his account was never accessed, and his worker could not be notified of this. Sure enough, two days later he called in wanting to know why he had to stand there for so long waiting for his papers to be faxed back.)
Taxing Faxing, Part 20
CANADA, COPY SHOP, ONTARIO, STUPID, TECHNOLOGY | RIGHT | SEPTEMBER 8, 2017
Customer: “Can you fax something for me?”
Me: “It’s actually a self-serve fax, but I can show you how it works.”
Customer: “Okay.”
Me: “It’s really easy. You don’t have to press any special buttons first, or pick up the phone or anything. All you have to do first is dial the number. If it’s toll free or long distance, you need to dial the one first, just like a phone.”
Customer: “I’m confused.”
Me: “All you have to do is dial the number.”
Customer: “I’m still confused.”
Me: “Just dial the number.”
Customer: “Well, how do I do that when the number’s on the paper I’m faxing!?”
Me: “You don’t have to put the paper in first, you can do that after you’ve dialed.”
Customer: “What?”
Me: “Right now, all you need to do is dial the number.”
Mass Decapitations Means It’s Christmas!
BAD BEHAVIOR, OREGON, PHARMACY, PORTLAND, USA | RIGHT | NOVEMBER 27, 2018
(I get a call from a lady who is very upset about some photos she sent to be printed.)
Me: “Thank you for calling [Store]. My name is [My Name]; how can I help you?”
Caller: “You ruined my Christmas! All of the photos I just ordered today have the heads cut off! I can’t use these as Christmas cards! I want a refund or a reprint!”
Me: “No problem. Let me look up your order real quick.” *looks up order* “I’m sorry, miss, but it seems you ordered these through our app or online. Unfortunately, if you want these to be cropped the way you want them, I’m going to need you to come into the store; we would be happy to redo them for free.”
Caller: “This is ridiculous! I don’t have time for this! I can’t believe you guys can’t do your f****** job!”
Me: “I’m sorry, but if that’s not something you would like, I’m sure my manager would be okay with us giving you a refund.”
Caller: “I don’t have time to come back to that store! I can’t believe you won’t remake them! This is ridiculous!”
Me: “Ma’am, I’d be happy to help you remake them or give you a refund. But for either one you have to be at our store.”
(After another five minutes of her screaming at me, I get my manager to talk to her.)
Manager: “Thank you for holding. How may I help you?”
(The lady is screaming through the phone the same things she has told me already.)
Manager: “I’m so sorry that this happened. I would be willing to help you remake them or give you a full refund if you come back in.”
(The lady on the phone is now screaming so loud I can hear from next to my manager.)
Manager: “I’m sorry, ma’am, but unfortunately, unless you’re present in our store, I can’t give you a refund or remake your photos.”
(This continues for a good ten minutes.)
Manager: “Ma’am, what would you like us to do for you?”
(The lady is still screaming something about how we can’t do our jobs correctly.)
Manager: “Ma’am, what would you like us to do for you? I’ve given you your two choices; if you’re not satisfied with that then I can give you our 1-800 number.”
(The lady continues to scream at her for not being helpful.)
Manager: “Ma’am, I’m sorry, but if you’re going to continue to scream at me then I’m going to have to hang up. I’ve given you your two choices in what we can do for you. If you’re not satisfied, then you can call our 1-800 number and leave a complaint.”
(The lady continues to scream at her.)
Manager: “Ma’am, I’m sorry, but that’s all I can do. I’m going to hang up now.”
(The lady continues to scream.)
Manager: “I’m sorry, ma’am, but I’m going to hang up now. We hope to see you in soon. Have a good day.”
(The manager hangs up phone.)
Me: “Wow… she was not happy.”
Manager: “She said she was driving on her way to our store, anyway. Guess it wasn’t too much of an issue for her to come over. I’m just glad I don’t have to talk to her anymore.”
Behaving Poorly
CRIMINAL & ILLEGAL, HEALTH & BODY, PHARMACY, UK | LEGAL | NOVEMBER 28, 2018
(I am full of a chest cold and have struggled to the pharmacy to stock up on decongestants, so I can go back to bed for as long as possible. My spouse has texted to ask me to pick up extra, as he’s starting with the same cold. As I look through the shelf of cold and flu medication, I notice that everything contains either paracetamol — acetaminophen — or ibuprofen. There are laws limiting the sale of those medications in the UK, which have significantly reduced intentional and accidental overdoses.)
Me: *pointing at shelf* “Excuse me. How many packets am I allowed to buy?”
Assistant: “Only two, I’m afraid.”
Me: “Oh, bother. For two of us poorly, that’s only two days’ worth. Never mind. I’ll just have to come back again.”
Assistant: “Well, unless you have a consultation with the pharmacist…”
(Fortunately, the pharmacist agrees to authorise sale of two packets each for me and my spouse, and after thanking her, I pay.)
Assistant: “People are so rude about the limit, though. You should hear what they’re like when we have to say no.”
Me: “What? But they do know it’s actually the law and not just [Pharmacy] policy?”
Assistant: “Yes. One man shouted at me for several minutes because I wouldn’t sell him ten packets of paracetamol in one go. Then he said, ‘I’m just going to come back in fifteen minutes to buy more and you won’t remember me.’”
Me: “I’m not sure that’s how that works.”
Assistant: “Yeah, he was pretty memorable by that point.”
Me: “And instead he could just have gone to [Shop twenty metres away] and [Shop fifty metres away], which both sell that kind of medicine.”
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