Wish You Could Take The Blue Pill And Forget
IGNORING & INATTENTIVE, IOWA, PATIENTS, PHARMACY, USA | HEALTHY | OCTOBER 8, 2018
(I’m a Certified Pharmacy Technician at a midwest grocery and pharmacy chain. I’m not exaggerating when I say I get far too many of these calls EVERY DAY.)
Me: *answers phone with usual friendly attitude* “This is [My Name] at [Pharmacy]; how can I help you?”
Customer: “I need a refill on my prescriptions.”
Me: *pulls up profile after asking for name and birthdate* “Okay, which ones did you need refilled today?”
Customer: “Oh… I don’t know the names.” *describing various pills*
Me: *sighs and facepalms* “Right, let me get you on with the pharmacist.”
(Long story short, folks: you, as the customer, are personally responsible for knowing exactly what goes into your body and what prescriptions need to be refilled. WE DON’T HAVE ALL DRUGS MEMORIZED JUST BY HOW THEY APPEAR IN OUR HEADS!)
Unfiltered Story #1 22275
PHARMACY, TEXAS, USA | UNFILTERED | OCTOBER 2, 2018
Note: I’m a customer in a long line at [national pharmacy chain], they are obviously very busy for this time of night. I have a basket of stuff to purchase and pick up a prescription. I was a waiter for 3 years.
Technician: Just want to make sure you know your Rx discount card has expired.
Customer #1 (flipping out): What?! That’s ridiculous, how come no one told me? What do I need to do to renew?!
Technician: Just pay the $9 fee.
Customer #1 : Oh, OK. (walks away like nothing happened)
Customer #2 (dramatically): I came from another pharmacy that closes at 10 and I need to fill this nooooow!
Technician (calmly): We close at 10 too, and will not have time to fill this tonight.
Customer #2 (oblivious to the long line): But, Whyyyyy not?
Technician: Because we are very busy. The nearest 24-hour [pharmacy chain] is located at [address].
Customer #2 : *Walks away in a huff*
Customer #3 : Why isn’t my prescription ready?!
Technician (somehow still calm, despite this line of rude people): Because of *unintelligible*, but let me look… Ah, I’ve fixed it and your prescription will be ready in a few minutes.
Customer #3 : Oh, OK. (Steps away, but lingers nearby creepily).
Me: I need to pick up [prescription], but I can check-out up front since you’re so busy.
Technician (loudly enough for lingering customer #3 to overhear): Oh, I’ll check you out. I don’t mind at all. We all talk about how you and your wife are always nice when you come in.
Me: If you’re sure… You catch more flies with honey you know!
Technician: Of course, no problem.
Pharmacist: Hey Mr. [my name], how’s the wife?
See d-bags of the world, being a jerk for no reason doesn’t get you anywhere. Being nice to service workers is a win-win for everybody!
In The Sun But Not Very Bright
CANADA, HEALTH & BODY, ONTARIO, PATIENTS, PHARMACY, STUPID | HEALTHY | OCTOBER 1, 2018
(I’m a pharmacist. I’m counselling a client on how to apply the rosacea cream his doctor has prescribed for him.)
Me: “…and remember, even if you use this regularly, the most important way to prevent rosacea flares is to stay out of the sun.”
Patient: “I’m in the sun all the time!”
Me: “May I suggest sunscreen?”
Patient: “Oh, no, I don’t wear sunscreen. I don’t want to put chemicals on my face.”
(I looked at the box of expensive prescription face chemicals and died a little inside.)
Constants Of Life: Grumbling Customers And Taxes
AT THE CHECKOUT, IGNORING & INATTENTIVE, NORTH CAROLINA, PHARMACY, USA | RIGHT | SEPTEMBER 27, 2018
(I’m a customer in this story, getting into line to check out my items. I’m directly behind an older gentleman reading through a tabloid. This exchange happens when he gets to the checkout counter.)
Customer: “Can you tell me how much this costs? I can’t read it.”
Cashier: “Yes, it is $4.99. Would you like to purchase it?”
Customer: *thinks for a few seconds* “Yes.”
Cashier: *scans tabloid* “Sir, that will be $5.35, would you like a bag?”
Customer: *hands cashier a $5, grabs the magazine*
Cashier: “Sir, I need $0.35 more.”
Customer: “What, why?”
Cashier: “The total is $5.35.”
Customer: *points to magazine, shouts* “YOU SAID FOUR! FOUR! NOT FIVE!”
Cashier: “Yes, it’s $4.99, plus tax. The tax makes it $5.35.”
Customer: “NO.”
Cashier: “Yes, sir, you need to pay the tax.”
Customer: “WHY?! YOU SAID FOUR! FOUR!“
Cashier: “It’s $4.99, plus the tax, so the total is $5.35.”
(This goes on for a minute, so I grab 35 cents from my pocket and hand it to the cashier. The cashier puts it into the till.)
Cashier: “It’s been paid for; you can leave now.”
Customer: *still shouting* “NO, YOU SAID FOUR! I am giving you this $5 and no more!”
Cashier: “Sir, the woman behind you paid the rest of it; you can take the magazine.”
(This surprisingly still goes on for another minute, as the customer either didn’t notice me paying for it or doesn’t believe the cashier.)
Cashier: *gives up* “Sir, please take the magazine and leave.”
Customer: *walks away, still grumbling*
Me: “You’re welcome, sir.”
(The customer ignored me and walked toward the door, still grumbling. I approached the counter, and the cashier and I shared a look that said, “Did that really happen?” As I paid for my items and turned to leave, the customer actually came back toward the counter, and I’m not sure what happened after that. That poor cashier. I hope the rest of his day went well.)
Taxing Faxing, Part 24
EMPLOYEES, IGNORING & INATTENTIVE, PHARMACY, USA, VIRGINIA | WORKING | SEPTEMBER 19, 2018
It’s the end of the day, and I need to fax a prescription into the pharmacy for a patient. I call the main phone and get transferred to the pharmacy line. After five minutes of loud, obnoxious music, I hang up and call again, choosing the regular line. I thought any person working there would know the fax.
The guy who answers sounds like Ted from Bill & Ted, and when I tell him I couldn’t get through to the pharmacy and ask for the fax, he immediately transfers me… to the pharmacy.
Another long wait.
I try the main number again, and Ted picks up again. I repeat my story, telling him not to put me through to the pharmacy, as no one is picking up. He hands me off to the manager standing there. I explain the situation again: I need the fax, waiting five minutes on hold, could I just get the info?
She says she’s going to run to the pharmacy and get it. Could I hang on a second? Sure! She transfers me to the pharmacy again. Really?
I call a third time and a very young woman answers. I explain my problem and she rattles off the fax number in a second. Should have taken a minute. Wish I’d called her first.
Taxing Faxing, Part 23
CALL CENTER, JERK, NEW ZEALAND | RIGHT | MARCH 17, 2018
(Our company doesn’t have a fax machine anymore. Instead, any faxes that people send to our line come through as email attachments. Unfortunately, the sender doesn’t get anything saying that we have received their fax. Usually, this isn’t a problem, but sometimes things go wrong, and we just don’t get the fax. Generally, when this happens, they call us to check, and we tell them to either resend, or scan and email, which is a bit more reliable.)
Me: “[Company], [My Name] speaking. How may I help you?”
Caller: “I sent you a fax on the 28th, and it still hasn’t been actioned!”
Me: “Oh, gosh. I’m so sorry! I will double-check and see where that request is for you, right away!”
Caller: “You do that! I sent it at [time] on the 28th!”
Me: *looking through our inbox* “I’m really sorry, but we haven’t received anything from you since [date well before the 28th].”
Caller: “But I sent it!”
Me: “Okay, let me just check one more place; it might have been misfiled.” *checks, nothing there* “No, sorry. It doesn’t look like anything came through. I do apologise, but we just didn’t receive it.”
Caller: “But I sent it!”
Me: “Again, I am sorry, but since we didn’t receive it, we didn’t action it. If you resend it to us now, I can make sure we do it for you immediately.”
Caller: “But I sent it!”
Me: “I realise that, but unfortunately, our system never received it.”
Caller: “BUT I SENT IT!”
(I had no idea what else I could say, at least not without getting fired. I just kept on apologising, and lost another ten minutes of my life with her saying, “BUT I SENT IT!” in reply to everything I said. She did eventually get off the phone, and we ended up getting multiple copies of her next request, with the note, “I SENT IT!” attached as a cover letter.)
Taxing Faxing, Part 22
MASSACHUSETTS, REAL ESTATE, STUPID, USA | RIGHT | MARCH 9, 2018
(I work as an admin at a real estate office, and we often get documents faxed to us. On this particular day, though, I check the fax, and someone’s medical records have been faxed to us. It’s not anyone related to the company, and being trained in medical privacy laws from my previous job, I immediately call the facility the records came from and tell them what happened.)
Woman: “Oh! I’m so sorry. I don’t know how that happened.”
Me: “It’s fine; I just wanted to make sure you knew so you could get them to the right person.”
Woman: “Okay, well, do you think you can fax us back the records?”
Me: *confused* “I could. Do you guys not have them anymore?”
Woman: “No, we have them. But if you fax them back to us, that way you won’t have them anymore.”
Me: *trying really hard not to laugh* “That’s… That’s really not how that works.”
Woman: “It’s not? What?”
Me: “No. You know how you faxed over the documents but still have the originals? That’s what would happen if I faxed them back over; you’d just get a copy of what I sent you. How about I just shred them?”
(She agreed but still didn’t seem to understand what I was saying. Here’s hoping everyone’s medical records got to where they needed to be.)
Taxing Faxing, Part 21
BAD BEHAVIOR, CALL CENTER, FLORIDA, STUPID, TECHNOLOGY, USA | WORKING | NOVEMBER 9, 2017
(I work as a customer service representative answering for a government assistance program. In the last six months, I’ve dealt with some very interesting people.)
Me: “Thank you for calling. My name is [My Name]. May I have your social and name?”
Client: “Yeah, no need. I just need a fax number.”
Me: “Not a problem, sir. The fax number is [number].”
Client: “Well, I hope this works. And I need you to tell my caseworker I’ll need them to send my papers back to me when they’ve finished with them.”
Me: “I’m sorry, sir?”
Client: “Are you stupid? I said I’ll need them back. It’s already going to cost me $5 to send them over, but I still need them for my records, and I’ll be d***ed if you’re going to keep my social security card!”
Me: “Sir, I do apologize, but you just informed me that you will be faxing these documents over. We only receive copies of what you’re sending, not the originals. The originals stay with you.”
Client: “Young lady, I don’t know how old you are, but I can tell you right now, I’ve been alive for 45 years, and I know how a d*** fax works! Send them a message now!” *click*
(Not only did I start laughing at his ignorance, I also felt bad for the next person who would need to deal with him. He didn’t provide me any information, therefore his account was never accessed, and his worker could not be notified of this. Sure enough, two days later he called in wanting to know why he had to stand there for so long waiting for his papers to be faxed back.)
You Better Beer-lieve It!
ALABAMA, AWESOME, CRIMINAL & ILLEGAL, PHARMACY, USA | LEGAL | SEPTEMBER 14, 2018
(I am 17, and a cashier at a big pharmacy store. I work at the front registers, while the pharmacy and pharmacy registers are in the back of the store, out of view. If people are purchasing items in the store and also picking up a prescription, then the pharmacy is allowed to ring up their purchases, as well, with the exception of alcohol. A man walks from the back of the store carrying two large cases of beer. I start to move away from the door and head to a register to ring him up; however, before I even make it two steps, I stop, as the guy is still walking straight towards me. Without thinking, I put out my hand and stop him; it seems to surprise him that a small girl would physically stop him, especially as he is more than twice my size. Instead of faltering or backing down, I stand firm.)
Me: “Sir, I’m sorry, but I have to get you to go over to the register to check you out before I can allow you to leave with that.”
Man: “Oh, don’t worry, little lady; I already paid for this in the pharmacy.”
Me: “Sir, if that is the case, then I do apologize, but I will need to look at your receipt just to verify. I hope you understand.”
Man: “Well, I don’t have my receipt; I told them they could keep it.”
(I’ve already broken one rule by physically touching the man, but I’m not going to break another by outright accusing him of theft.)
Me: “In that case, please let me walk back there with you so that we can clear this up with them. You see, it’s against store policy to ever ring up alcohol back at the pharmacy, so I really need to know who rang you up so that they can be dealt with appropriately. If you are still unwilling to do this, then I am going to have to ask you to either let me ring you up for a second time, or you can leave the beer here, but without actual proof of purchase I cannot allow you to leave the store with the beer.”
(The man just kind of looks at me for about twenty seconds and then glances over to my supervisor, who is still standing next to the door. However, she is in her 60s, and I’m sure this man could probably overpower both of us. Luckily, things end rather well. The man looks back at me and sits both cases of beer on the floor.)
Man: “All right, here you go. I’ll go ahead and leave now.”
(With that, the man actually just walks out of the store. After he is gone, my supervisor turns to me with the most shocked expression on her face, and I can feel my heart about to explode out of my chest.)
Me: “Oh, no. Did I actually just physically stop a man and then keep him from shoplifting?! I can’t believe that just happened.”
Supervisor: “Yeah, I’ve never seen something like that before, but please, next time, just let him walk out of the store. It’s not worth your life trying to stop someone from getting a couple of cases of beer. You never know if someone is crazy, or drunk, or just doesn’t care.”
Doesn’t Have A (Catho)Lick Of Charm
NEW JERSEY, PHARMACY, RELIGION, USA | RIGHT | SEPTEMBER 10, 2018
(I work at the register at the pharmacy portion of a pharmacy chain.)
Customer: “So, what do you want to be when you grow up? A pharmacist?”
Me: *taken aback that my working at all isn’t good enough for her* “I’m not sure…”
Customer: “How old are you?”
Me: “23.”
Customer: *shakes her head* “The clock is ticking… Are you Catholic?”
Me: *eyes wide* “No. I’m not.”
Customer: “Well, if you were I would say for you to say ‘Holy Spirit, inspire me!’ And then you’d have your answer!” *takes prescription and leaves*
Never Sausage An Unhealthy Thing Before
AUSTRALIA, COWORKERS, HEALTH & BODY, JERK, PHARMACY, TASMANIA | FRIENDLY | SEPTEMBER 4, 2018
One of my colleagues is a naturopath and health nut. She’s noticed that I have a certain fondness for hot chips/fries and often buy them for lunch, and she’s taken to telling me how unhealthy, fatty, salty, etc. they are, in a vain attempt to improve my diet.
One day, just for a change, I decide to buy a sausage roll for lunch. My colleague notices this and proceeds to lecture me on how much worse this is for me, because of how many carbs are in the pastry and how much fat is in the meat.
The next day I buy chips again. I show them to my colleague and tell her that I went with the healthier option.
The horrified and appalled look on her face was priceless, and was well worth the earful she gave me!
The Last Time The Medicine Was A Steal
GEORGIA, JERK, PATIENTS, PHARMACY, USA | HEALTHY | SEPTEMBER 2, 2018
(I work in a retail pharmacy. One day a patient brings in a prescription for a blood pressure monitor. My coworker is taking prescriptions.)
Coworker: “I’m sorry, ma’am, but we can’t fill this. We sell them over the counter but we can’t bill them to insurance.” *tries to hand it back*
Patient: *upset* “Yes, you can fill them. I had one filled here a few years ago.”
Coworker: “We have never been able to fill blood pressure monitors; our company isn’t authorized to dispense medical equipment.”
Patient: *angry* “Then it must have been before you started here, but I had one filled at this store!”
Coworker: *getting frustrated* “I have worked at this store since it opened eleven years ago, and have been in the pharmacy for seven years, and we have never dispensed blood pressure monitors.”
Patient: “Yes, you have! The first time I brought a prescription in, the pharmacist showed me where they were, handed me one, and I walked out with it!”
Coworker: *shocked* “If you walked out with it, then you just walked out with it.”
Patient: “I am not a thief! I have never stolen anything in my life!” *stomps off*
(She called corporate on my coworker for “calling her a thief,” but we had already sent an email to our district manager detailing the incident, so nothing came of it.)
Getting Into The Spirit Of This Parenting Thing
CHILDREN, ENGLAND, OVERHEARD, PHARMACY, UK | RIGHT | AUGUST 24, 2018
(I am at the pharmacy queuing at the checkout. A woman behind me is also queuing with what I presume are her grandchildren. They are screaming, asking for a DVD which said she no to. We go to separate checkouts at the same time, where I overhear this.)
Cashier: “Do you want bags with those?”
Women: “I want some alcohol. It’s the children’s school holiday.”
(It definitely made my being in a shop with screaming kids worth it.)
Time To Prescribe Some Patience
JERK, PHARMACY, STRANGERS, USA | FRIENDLY | AUGUST 19, 2018
(I have just left the doctor’s office and walked to the pharmacy to wait for a prescription to be sent over. The young girl at the register is on the phone, so I wait for her to acknowledge me.)
Cashier: “I’ll be right with you.”
Me: “Okay, thank you.”
(A few minutes pass.)
Cashier: “Okay, picking up?”
Me: “Yes, it was just sent over from [Doctor]. Last name, [Last name]. Born [birthday].”
Cashier: “Hmm, doesn’t look like it’s here yet. You can have a seat and wait, if you’d like.”
Me: “I’ll do that. Thank you.”
(I take a seat and begin scrolling through Facebook while I wait. The phone rings again. A woman comes in and goes right to the register.)
Cashier: “I’ll be right with you, ma’am.”
Woman: “I just left [Doctor], and she sent a medicine order over for me.”
Cashier: *nods, covers phone receiver* “Just a moment.”
Woman: “It’s under [Woman].”
Cashier: *nods, holds up one finger* “As soon as I’m done on the phone, ma’am.”
Woman: “It should be ready.”
Cashier: *nods*
Woman: “Ugh.” *turns to me* “Can you believe this service?”
Me: “I can.”
Woman: “What?”
Me: “Well, she’s clearly busy, and you were told many times that she would be with you after her phone call.”
Woman: “Why don’t you mind your own business?”
Me: “You asked.”
Woman: “The youth of today are so disrespectful! If you were my daughter, I’d have you over my knee for talking to me like that!”
Me: “Guess I’m lucky you’re irrelevant.”
Woman: “How dare you?!”
(I return to my Facebook browsing. The woman sits directly beside me, continuing her rant about disrespectful youth and poor customer service. The cashier hangs up and takes the woman’s information. Of course, it isn’t ready. She resumes her rant, pacing in front of the register.)
Cashier: “[My Name], your order is ready.”
Woman: “Where is mine?”
Cashier: “I’ll let you know as soon as yours is ready.”
Woman: “I’ve half a mind to take my business elsewhere!”
Me: “Don’t use it all in one place.”
Cashier: *trying to keep a straight face* “No copay, [My Name]. Have a good day.”
Some Sick Mannerisms
AUSTRALIA, AWESOME, HEALTH & BODY, MELBOURNE, PHARMACY, VICTORIA | RIGHT | AUGUST 14, 2018
(I’m working the front register at a large pharmacy when a woman comes up from the pharmacist’s desk with her items. She looks like a zombie with bleary, watering eyes and a red nose. I try to speak gently.)
Me: “Hello there.”
Customer: *clearly super congested* “Ngehh.”
(She dumps painkillers, nasal decongestants, cough medicine, and an inhaler on the counter, and then sniffles and gives me a glum look.)
Me: “Not feeling well today? I’m sorry.”
Customer: “Mrrr..”
Me: “Hopefully some of these will help you feel better!”
Customer: *coughs and whimpers*
(She pays, and then picks up and cuddles the bag of medicine.)
Customer: *sniffle* “Egh.” *sniffle* “Ehh… thangks. Have a dice day.”
Coworker: *to me* “Wow. So, her manners were the only thing not broken? What a nice change.”
Some Sick Mannerisms
AUSTRALIA, AWESOME, HEALTH & BODY, MELBOURNE, PHARMACY, VICTORIA | RIGHT | AUGUST 14, 2018
(I’m working the front register at a large pharmacy when a woman comes up from the pharmacist’s desk with her items. She looks like a zombie with bleary, watering eyes and a red nose. I try to speak gently.)
Me: “Hello there.”
Customer: *clearly super congested* “Ngehh.”
(She dumps painkillers, nasal decongestants, cough medicine, and an inhaler on the counter, and then sniffles and gives me a glum look.)
Me: “Not feeling well today? I’m sorry.”
Customer: “Mrrr..”
Me: “Hopefully some of these will help you feel better!”
Customer: *coughs and whimpers*
(She pays, and then picks up and cuddles the bag of medicine.)
Customer: *sniffle* “Egh.” *sniffle* “Ehh… thangks. Have a dice day.”
Coworker: *to me* “Wow. So, her manners were the only thing not broken? What a nice change.”
Getting Into The Spirit Of This Parenting Thing
CHILDREN, ENGLAND, OVERHEARD, PHARMACY, UK | RIGHT | AUGUST 24, 2018
(I am at the pharmacy queuing at the checkout. A woman behind me is also queuing with what I presume are her grandchildren. They are screaming, asking for a DVD which said she no to. We go to separate checkouts at the same time, where I overhear this.)
Cashier: “Do you want bags with those?”
Women: “I want some alcohol. It’s the children’s school holiday.”
(It definitely made my being in a shop with screaming kids worth it.)
Time To Prescribe Some Patience
JERK, PHARMACY, STRANGERS, USA | FRIENDLY | AUGUST 19, 2018
(I have just left the doctor’s office and walked to the pharmacy to wait for a prescription to be sent over. The young girl at the register is on the phone, so I wait for her to acknowledge me.)
Cashier: “I’ll be right with you.”
Me: “Okay, thank you.”
(A few minutes pass.)
Cashier: “Okay, picking up?”
Me: “Yes, it was just sent over from [Doctor]. Last name, [Last name]. Born [birthday].”
Cashier: “Hmm, doesn’t look like it’s here yet. You can have a seat and wait, if you’d like.”
Me: “I’ll do that. Thank you.”
(I take a seat and begin scrolling through Facebook while I wait. The phone rings again. A woman comes in and goes right to the register.)
Cashier: “I’ll be right with you, ma’am.”
Woman: “I just left [Doctor], and she sent a medicine order over for me.”
Cashier: *nods, covers phone receiver* “Just a moment.”
Woman: “It’s under [Woman].”
Cashier: *nods, holds up one finger* “As soon as I’m done on the phone, ma’am.”
Woman: “It should be ready.”
Cashier: *nods*
Woman: “Ugh.” *turns to me* “Can you believe this service?”
Me: “I can.”
Woman: “What?”
Me: “Well, she’s clearly busy, and you were told many times that she would be with you after her phone call.”
Woman: “Why don’t you mind your own business?”
Me: “You asked.”
Woman: “The youth of today are so disrespectful! If you were my daughter, I’d have you over my knee for talking to me like that!”
Me: “Guess I’m lucky you’re irrelevant.”
Woman: “How dare you?!”
(I return to my Facebook browsing. The woman sits directly beside me, continuing her rant about disrespectful youth and poor customer service. The cashier hangs up and takes the woman’s information. Of course, it isn’t ready. She resumes her rant, pacing in front of the register.)
Cashier: “[My Name], your order is ready.”
Woman: “Where is mine?”
Cashier: “I’ll let you know as soon as yours is ready.”
Woman: “I’ve half a mind to take my business elsewhere!”
Me: “Don’t use it all in one place.”
Cashier: *trying to keep a straight face* “No copay, [My Name]. Have a good
Misunderstanding Of A Dollar-Printing Factory
IMPOSSIBLE DEMANDS, MONEY, PENNSYLVANIA, PHARMACY, PITTSBURGH, USA | RIGHT | AUGUST 14, 2018
(I am working a morning shift behind my register when a disheveled man walks in and approaches the counter. He mumbles and slurs his words together when he talks, making him very difficult to understand.)
Customer: “I need a—” *incomprehensible*
Me: “Sorry, what was that?”
Customer: “I said I need a dollar!”
Me: *thinking he needs to exchange some bills or coins* “Okay, what do you have on you? And how would you like that?”
Customer: “Nooo, I need a dollar.”
Me: *now thinking he might need cash back* “Okay, you just have you buy something small, like a pack of gum or something. I can’t give out money directly from the register.”
Customer: *growing more frustrated* “NO! You see, I have four dollars. And I need five dollars. So, I need a dollar.”
Me: “Sir, I can’t just give out money from the register.”
Customer: *stares at me with a mixture of anger and confusion*
Me: “I can give you cash back or exchange money, but I can’t just give you a dollar. I’m sorry.”
Customer: “Why not?”
Me: “I can’t give you money out of my register.”
Customer: *stares at me again and finally leaves*
(I’m not sure why that dollar was so important, or why it’s so hard to understand that stores don’t just give money out to people who ask.)
Prescribe Some Common Sense And Anger Management
JERK, NON-DIALOGUE, PHARMACY, STUPID, USA, VERMONT | WORKING | AUGUST 13, 2018
I work in a pharmacy and we have the store divided into sections: Front Store and Pharmacy. When you give us a call, the prompts will tell you to press one number to talk to Pharmacy, and to press another number for general store questions.
I have just finished helping a customer find an item, and my coworker is on break, which means that I’m all alone up front, and that’s when I get a line of customers and the phone starts ringing.
I pick up the phone while one customer is paying and ask if it’s all right if I put them on hold for a moment. The customer yells, “No, you cannot! I’ve been waiting twenty minutes for my prescription and that is unacceptable!”
The woman tries to keep ranting at me, but I firmly interrupt her to tell her that she’s called the front part of the store and that I’ll have to transfer her to the Pharmacy.
Later, I catch one of the Pharmacy techs and apologize for sending the irate customer their way. The tech looks at me and laughs, and tells me that the woman on the phone wasn’t even in our system, and that her friend who dropped off her prescription dropped it off at another pharmacy altogether.
So, not only did that woman reach the wrong part of the store, but also she didn’t even get the right store!
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