A Bad Case Of Extreme Entitlement
Bad Behavior, Bigotry, Medical Office, Oregon, Patients, USA | Healthy | June 9, 2018
(I need a trip to the doctor, and the one I am seeing is brand new to me, so I don’t know much about the office. When my husband and I walk in, we are approached by a woman in a wheelchair.)
Patient #1 : “If you’re here to see the doctor, there’s a four-hour wait.”
Me: “Seriously?”
Patient #1 : “Yeah. It’s really bad. They’ve started using a new system today and they’re having all sorts of trouble with it.”
(A younger woman comes out to take the patient away.)
Husband: “Excuse me, but is it true that if you have an appointment, they’re running four hours behind?”
Young Woman: “Oh, no. That’s just the walk-in clinic. Appointments are running as close to on time as they can get.”
Me: “Thanks.”
(My husband and I go inside and approach the counter.)
Nurse #1 : “Hello there. Are you here for the clinic?”
Me: “No, I’ve got an appointment with [Doctor] at three.”
Nurse #1 : “All right, then. Let me get some information from you and we’ll get you going.”
(I give her all the pertinent information. She puts it all in, and then her computer beeps and she gives a deep sigh.)
Nurse #1 : “I’m sorry. I need to restart the computer, and I’ll have to get your info again. It’s this new system we got. Today is our first day using it and it’s been nothing but trouble.”
Me: “No problem. I understand computers acting up.”
(Next to me is another patient trying to get in to see a doctor via the walk-in clinic.)
Patient #2 : “What do you mean there’s a four-hour wait? I’m sick. I could die. Why can’t you get me in sooner?”
Nurse #2 : “I’m sorry, ma’am. But we’re running behind because of the trouble with our new system. If you don’t want to wait, I can get you an appointment tomorrow morning with your doctor.”
Patient #2 : “I don’t have time for that. I’m here now and you will see me now.”
Nurse #2 : “I’m sorry, ma’am. You’re going to have to wait.”
Nurse #1 : “Okay, [My Name]. Let’s go over that information one more time.” *gives info* “Okay, it took it this time. Here you go. You should be called back shortly.”
Me: “Thank you.”
Patient #2 : “Why is she getting in before me? She’s fat. Fat people are always sick. They should have to wait.”
Nurse #2 : “She has an appointment with one of our doctors.”
Nurse #2 : “We’re not going to do that. Either sit down or take the appointment I’m offering you.”
([Patient #2 ] continued screaming that “fat people are too sick to see a doctor,” and “I’m more important than everyone here.” She was removed from the office and banned from the clinic.)
Unable To Appoint Them
Hospital, Jerk, Patients, Stupid, USA | Healthy | June 8, 2018
(I am a switchboard operator for a large hospital network with multiple campuses, over 100 specialty clinics, as well as primary care and pediatric offices in several different towns.)
Me: “Health Care Switchboard; how may I direct your call?”
Caller: “Yes, I would like directions to my appointment tomorrow.”
Me: “Certainly, sir, which doctor are you going to see?”
Caller: “I don’t know. Can’t you just tell me how to get there?”
Me: “Well, we have many different locations, so I would need to know which office you are going to in order to give you directions. If you don’t know, I could transfer you to the registration department and they can look up your appointments for you.”
Caller: “NO, I don’t want you to transfer me! I don’t understand why you can’t just give me directions!”
Me: “Well, sir, you haven’t given me enough information. Do you remember anything else about the appointment? Was it to see a specialist about a specific problem? Or maybe for radiology? Or some type of procedure?”
Caller: “I don’t know. Just tell me how to get there!”
Me: “If you don’t know anything about the appointment, I would need to transfer you to registration and they would be happy to help you look it up. We do not have access to your medical records at the switchboard.”
Caller: “No. I already told you not to transfer me! God!”
Me: “Well, sir, I would really like to help you, but I just don’t have enough information. Do you remember anything else about this appointment that you could tell me?”
Caller: “I don’t understand why you won’t help me. This is ridiculous. Now I will miss my appointment and it will be your fault!” *hangs up on me*
As Long As You Don’t Have Any Blue Tits
Doctor/Physician, Glasgow, Hospital, Patients, Scotland, Stupid, UK, Wordplay | Healthy | June 7, 2018
(My stepmum has been unwell for a few months and has been on a number of different antibiotics. Her symptoms aren’t improving, so she goes back to the doctor and my dad goes with her. During the examination, the following takes place.)
Doctor: “I’m going to put you on a stronger antibiotic, but before I do that, I want to make sure you haven’t had reactions to the antibiotic you’re currently on. Have you had any headaches or trouble sleeping?”
Stepmum: “No. I’m tired from the illness, but I have no trouble sleeping.”
Doctor: “Okay, and any stomach issues?”
Stepmum: “No, that’s fine, too.”
Doctor: “Great. Now, this might be a bit sensitive, but have you had any thrush?”
Stepmum: *looks at my dad, confused* “No, but I have a parrot at home!”
Dad: *nearly peeing his pants with laughter* “He’s means a yeast infection, not a bird!”
Has A Wee Problem
Chicago, Hospital, Illinois, Nurses, Patients, Silly, USA | Healthy | June 7, 2018
(I don’t know it at the time, but I have a herniated disc and the painkillers they gave me for the pain just kicked in. I am walking out of the bathroom, holding my cup of pee after giving a urine sample. A nurse is standing outside, and for some reason I think she is there to collect the sample. I walk towards her, then realize she isn’t a pee collector, but it is too late; I already have her attention, so I just start talking, much to my dismay.)
Me: “Hi, do I give this to you?” *holding up the cup to her*
Nurse: *stares* “No… just… put it on the table in the room… wherever you came from.”
(I work in a restaurant, so I know the dead “did this really just happen to me?” look she had after dealing with a seemingly crazy person. I’ll be kicking myself for a while.)
Man, Have They Got A Problem
Canada, Doctor/Physician, Funny Names, Hospital, Ignoring & Inattentive, Nurses, Ontario | Healthy | June 6, 2018
(I’ve gone to the emergency room. I get checked in through triage, and the nurse gives me the appropriate paperwork and sends me to the next waiting area. I drop my paperwork into the tray at the waiting area as instructed and take a seat. There are five or six other people already waiting. Every few minutes, a nurse will call a name and direct that person to an exam room.)
Nurse: “[Female Name that isn’t mine].”
(Nobody responds.)
Nurse: *repeats*
(Still no response.)
Nurse: *looks directly at me* “Are you [Female Name that isn’t mine]?”
Me: *a male, shakes head* “No, that’s not me.”
(The nurse disappears after that. A short while later I’m called by the same nurse and sent to an exam room. The nurse pulls open the curtain and there’s already someone there. She seems surprised by this but directs me to another room and leaves the curtain somewhat open as I sit down. The doctor comes in to see me after a few more minutes.)
Doctor: *reading his papers* “Okay, [Female Name that isn’t mine], looks like you’re here for [not my issue].”
Me: *still a male* “No, I’m [My Name], and I’m here for [my concern].”
(The doctor looked up for the first time and saw me. He was obviously confused, but double-checked his papers and walked out. I saw him go to the occupied room I was sent to initially. I don’t know why they were so insistent on me being that woman.)
Ain’t Nobody Got Time For That
Billing, Hospital, Michigan, Money, Patients, USA | Healthy | June 5, 2018
(Shortly before we met, my husband left his job to start a new one, and his insurance lapsed for a month. During this month, he had to get an emergency appendectomy. A year and a half later, we’re down to the last $1,000 of the $10,000 he owes to the hospital. Due to my medical conditions, I’m a stay-at-home wife and mom to my step-kids, so we have had no choice but to stay with my parents during that time. We’re finally able to see the light out of the debt, and the same hospital calls me. This isn’t the first time they’ve called, but the first time I’ve answered.)
Me: “Hello?”
Caller: “Hello, is this [My Name]? I’m calling to discuss your account with [Hospital]. I see here that you owe $200 for a visit.”
Me: “Yes, I’m aware of that. I had a pretty bad bout with bronchitis, and it didn’t play well with my asthma. I fully intend to pay that $200. But since I’ve been paying you guys $10,000 for my husband’s life-saving operation, we were kind of waiting until that was paid off before paying mine.”
Caller: “Uh… I’m going to send out some financial help paperwork to you, and make a note of this. It was headed to collections, but it’ll put a hold on it for you.”
(I’m not sure if the shock in his voice was because I was intending to pay my debt, or because of how much we had already paid them, but it made me giggle. People can be surprisingly understanding if you explain the situation to them.)
That’s Not Going To Cruci-fix This
Assisted Living, Bizarre, Michigan, Patients, USA, Wild & Unruly | Healthy | June 5, 2018
(I work in the dementia section of a senior living community. We have one resident who is known for her paranoid delusions and her visions of a religious nature. When dementia patients express beliefs that diverge from reality — e.g. that their long-dead spouse is waiting for them in the car, that they are the owner of the facility, etc. — it’s rarely helpful to correct their delusion, because it just makes them more agitated. We just try to keep them safe and calm, and redirect their attention if possible. Sometimes it’s not possible, though.)
Resident: “Did you see them?”
Me: “Did I see what, [Resident]?”
Resident: “The babies. They’re all dead. Satan killed them all, and they’re outside my window.”
Me: “No, I didn’t see them. But I wasn’t looking out the window. Say, [Resident], would you like to join the others in the rec room? We’re having a snack and a singalong.”
Resident: “Attack? Why would I attack you?”
Me: “No, a snack.”
Resident: “No snakes!”
Me: “Okay, how about the chapel? Should we go to the chapel? You could pray for the babies.”
Resident: “Yes, the chapel, that’s good. Let’s go to the chapel.”
(We go to the chapel, which has been known to have a calming effect on this resident in the past.)
Me: “Okay, let’s just have a seat and pray.”
Resident: “TOOL OF SATAN!”
(I turn, just in time to duck the three-foot-long, brass crucifix that is being swung towards my head. The resident, a small, frail lady, apparently snatched it from the altar, and is wielding it like a pick-axe, and her face is contorted in a red ball of rage.)
Resident: “Out! Out, you tool of Satan! You have no power here!”
Me: *knowing that saying, “I’m not a tool of Satan,” isn’t going to convince her of anything* “Oh, s***.”
(I turned and ran. My coworkers heard the commotion, and laughed heartily at the sight of a 6’2″, 250-pound man fleeing from a crucifix-wielding woman half my size. For the rest of my time there, one coworker refused to address me as anything but “Tool of Satan.”)
You Are My Sunshine, My Only Sunshine
Assisted Living, Funny Names, Iowa, Patients, Silly, USA | Healthy | June 4, 2018
(I’m a CNA at a local nursing home. I take care of one elderly gentleman in particular that I’ve developed a very good relationship with. He calls me “Sunshine” because of my sunny demeanor, very blonde hair, and love for yellow scrubs. I am chatting with him one evening when this exchange happens
Me: *telling a story* “And my friend said, [My Name], what did you do now?”
Resident: *looks confused* “Sunshine, who is [My Name]?”
Me: *laughing* “[Resident], I’m [My Name].”
Resident: *pondering this for a moment…* “No, you’re not. You’re Sunshine! End of story!”
(It made my day!)
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Question of the Week
Tell us about the rudest customer you’ve ever met.
(I work in the dementia section of a senior living community. We have one resident who is known for her paranoid delusions and her visions of a religious nature. When dementia patients express beliefs that diverge from reality — e.g. that their long-dead spouse is waiting for them in the car, that they are the owner of the facility, etc. — it’s rarely helpful to correct their delusion, because it just makes them more agitated. We just try to keep them safe and calm, and redirect their attention if possible. Sometimes it’s not possible, though.)
Resident: “Did you see them?”
Me: “Did I see what, [Resident]?”
Resident: “The babies. They’re all dead. Satan killed them all, and they’re outside my window.”
Me: “No, I didn’t see them. But I wasn’t looking out the window. Say, [Resident], would you like to join the others in the rec room? We’re having a snack and a singalong.”
Resident: “Attack? Why would I attack you?”
Me: “No, a snack.”
Resident: “No snakes!”
Me: “Okay, how about the chapel? Should we go to the chapel? You could pray for the babies.”
Resident: “Yes, the chapel, that’s good. Let’s go to the chapel.”
(We go to the chapel, which has been known to have a calming effect on this resident in the past.)
Me: “Okay, let’s just have a seat and pray.”
Resident: “TOOL OF SATAN!”
(I turn, just in time to duck the three-foot-long, brass crucifix that is being swung towards my head. The resident, a small, frail lady, apparently snatched it from the altar, and is wielding it like a pick-axe, and her face is contorted in a red ball of rage.)
Resident: “Out! Out, you tool of Satan! You have no power here!”
Me: *knowing that saying, “I’m not a tool of Satan,” isn’t going to convince her of anything* “Oh, s***.”
(I turned and ran. My coworkers heard the commotion, and laughed heartily at the sight of a 6’2″, 250-pound man fleeing from a crucifix-wielding woman half my size. For the rest of my time there, one coworker refused to address me as anything but “Tool of Satan.”)
You Are My Sunshine, My Only Sunshine
Assisted Living, Funny Names, Iowa, Patients, Silly, USA | Healthy | June 4, 2018
(I’m a CNA at a local nursing home. I take care of one elderly gentleman in particular that I’ve developed a very good relationship with. He calls me “Sunshine” because of my sunny demeanor, very blonde hair, and love for yellow scrubs. I am chatting with him one evening when this exchange happens
Me: *telling a story* “And my friend said, [My Name], what did you do now?”
Resident: *looks confused* “Sunshine, who is [My Name]?”
Me: *laughing* “[Resident], I’m [My Name].”
Resident: *pondering this for a moment…* “No, you’re not. You’re Sunshine! End of story!”
Barking Up The Wrong Vet
Florida, Patients, Stupid, USA, Vet | Healthy | June 1, 2018
(I am working the overnight shift at an emergency veterinary clinic. The phone rings and I answer it
Me: “[Clinic]. This is [My Name]; how can I help you?”
Caller: “Is this [Other Clinic]?”
Me: “No, ma’am, this is [Clinic].”
Caller: “Okay, so this is [Owner of other clinic’s office]?”
Me: “No, ma’am. That’s [Other Clinic]. This is [Clinic].”
Caller: “Okay, well, I’m right outside your office at the intersection of [Road #1 ] and [Road #2 ]. My dog has an emergency.”
Me: “No, ma’am, that is [Other Clinic]. They are closed because it is two am. We’re [Clinic], which is right down the road. Head south on [Road #1 ] for about two miles until you go under the overpass, then we’re on your right-hand side.”
Caller: “Okay, are you on the left or the right?”
Me: “We’re on the right-hand side, ma’am.”
(Twenty minutes later she calls back.)
Caller: “I went all the way down to the overpass and didn’t see you, so I turned around. Where is your office?”
Me: “You have to go under the overpass before you can see our office. We’ll be on your right-hand side once you pass the freeway.”
Caller: “Okay, I’ll be right there.”
(It took her another thirty minutes to find our clinic. Her pet’s emergency? He needed a nail trim.)
Take My Breath Away…
Home, Lazy/Unhelpful, Louisiana, Medical Office, New Orleans, Patients, USA | Healthy | May 31, 2018
(I’m in the early stages of dating my partner, and one night he falls asleep while we are watching television. It’s the first time he’s ever fallen asleep with me present and I almost immediately notice that he appears to stop breathing in his sleep for LONG periods at a time between heavy snores and gasps for air. It’s so long that it scares me, and I go to wake him up, but his own snort/gasp wakes himself up before I can.)
Me: “Did you know that you stop breathing in your sleep?”
Partner: “What are you talking about? I just snore really loudly is all.”
Me: “YES. It freaked me out.”
(He dismisses my concerns and we go back to watching television. Shortly after, he falls asleep again and I pull out my camera to record this time. It’s the weirdest and most horrifying thing to watch his back and neck muscles strain while he stops breathing for up to 45 seconds at a time — yes, I timed it. He wakes up again, and I’m prepared.)
Me: “You have to watch this. You need to go to the doctor to get this checked out. Of the three minutes I recorded, you didn’t breathe for 170 seconds!”
Partner: *after watching* “That’s probably not good.”
(Two months later, he has just finished doing the at-home sleep assessment which is required before the official sleep study at the hospital. Note that he has complained significantly about the test. He had to wear a device on his face and a band on his chest to check his breathing. They also put an “annoying pulse monitor” on the finger, so he complained that he had too many wires going to too many parts of his body for him to sleep at all during the test. Regardless, he meets with the doctor two days later to discuss the results.)
Partner: “Guess what they found out. I stop breathing in my sleep. We went through a lot of hassle to prove what we already know.”
Me: “Ha! You stop breathing while you sleep? I never would have guessed. I thought that the 30- to 45-second breaks in breath sounds were just your lungs taking a nap.”
Partner: “My record was 82 seconds. Champion!”
Me: “Woohoo! Winner! Some people can’t hold their breath that long when they are trying to.”
Puff! And You Have A Doctorate
Funny Names, Pets & Animals, Stupid, UK, Vet | Healthy | May 29, 2018
(I’m taking my cat in for a checkup. My name is Dr. Smith; the cat’s got an odd, definitely non-human name. Let’s say it’s Puffles.)
Receptionist: “Puffles?”
(I get up and come over with the cat in a carrier.)
Receptionist: “Hello, Miss Puffles. So, the cat’s name is Dr. Smith?”
Me: “No. My name is Dr. Smith.”
Receptionist: *squinting at the screen* “It says here that your name is Puffles, and the cat is Dr. Smith.”
Me: “I don’t know how that happened, but it’s wrong.”
Receptionist: “Are you sure?”
Me: “I can assure you that this cat doesn’t have a doctorate.”
(The cat can’t even figure out how to fall off a chair, and yet it gets my PhD!)
Those Poor, Poor, Dolphins
Bizarre, Patients, Pharmacy, USA | Healthy | May 28, 2018
(It’s my second day working for a pharmacy at a local grocery store. We have a display near the register that has animal-themed thermometers like dolphins, seals, whales, etc. A woman walks up and picks up a dolphin thermometer, looking at it for a good minute or so.)
Dislocated From Reality
Health & Body, Home, Parents/Guardians, Patients, USA, Washington | Healthy | May 27, 2018
(When I was in middle school, I dislocated my shoulder for the first time. Since then, I have dislocated it several times in a few different ways. This is the first time I dislocate it while sleeping. I wake up and realize my arm is not in the right location. I manage to get upright and moving out of my room. I make it to the door to my parents room and knock.)
She’s One Of The Good Ones
Awesome, Canada, Golden Years, Hospital, Inspirational, LGBTQ, Respect Your Elders | Healthy | May 26, 2018
(I work in a hospital. I am a cis woman, but since I am tall and broad-shouldered with short hair, I do occasionally get misgendered by young children, and adults who aren’t wearing their glasses. This doesn’t bother me, particularly because about half the time people are specifically talking about how “tall and handsome” I am, and I will happily take that compliment. When I tell people about these incidents, they usually either apologize or reassure me that I’m very pretty and feminine. However, this elderly gentleman blows my mind with his response.)
Elderly Patient: *to a group of ladies dozing in their wheelchairs by the television* “See? These ladies aren’t nearly as lucky as me; I get a beautiful young woman to stroll around with me, and there aren’t any handsome young men to take them walking!”
Me: *jokingly* “Well, if you’re not wearing your glasses, I can pass for a man!”
Elderly Patient: *completely serious* “Oh, are you trying to tell me something?”
Me: “Oh, no, I just meant with my hair—”
Elderly Patient: “No, no, I think you’re trying to say something. Which do you prefer?”
Me: *very conscious of being in a somewhat conservative, faith-based workplace, where I don’t know most of the staff yet* “Oh, I mean—”
Elderly Patient: “Because let me tell you, it doesn’t matter to me if you prefer one, or the other, or both. None of that matters as much as being a good person.”
Me: “I completely agree—”
Elderly Patient: “You know, I’m 97, and I know I talk too much. I can see I’ve embarrassed you. No, don’t say I haven’t, because I have. But you know what? We’re all individuals in this life. It doesn’t matter which one you want to be. As long as you’re trying to be a good person and not hurt anyone, none of the rest of that matters.”
(For the ten minutes that it took us to walk back to his room, I received something between a lecture and a pep talk about my intrinsic value as a human being, regardless of my supposed trans or non-binary identity. I have heard some awful stories about how people treat the LGBTQ+ community, but this gentleman gave me hope for humanity.)
Butt-Hurt About The Butt-Cream
Bad Behavior, Ohio, Patients, Pharmacy, USA | Healthy | May 26, 2018
(I work in a pharmacy in a large box store. On Sundays, when only one pharmacist is on duty, the pharmacy shuts down for them to take a lunch break. This story is related to me by one of the pharmacists. The gate is down, but can sort of be seen through, and the pharmacist can be glimpsed through the holes.)
Lady: *at the top of her voice* “HEY! HEY, YOU! ARE YOU OPEN?!”
Pharmacist: “Uh, no, ma’am, we reopen in ten minutes. Please come back then.”
Lady: “IT’LL ONLY TAKE A MINUTE! I NEED SOME BUTT CREAM!”
Pharmacist: “Ma’am, we’re closed! Please come back in ten minutes.”
Lady: “BUTT! CREAM! JUST GIVE ME SOME G**D*** BUTT CREAM!”
Pharmacist: “Ma’am, we’re closed! We’ll reopen in ten minutes!”
Lady: “THIS IS RIDICULOUS! I JUST NEED SOME BUTT CREAM!”
(She finally stormed off… two minutes before we reopened for business.)
A Whirlwind Of Stupidity
Hospital, Patients, Stupid, USA | Healthy | May 24, 2018
(I work at a small emergency department, not far from an amusement park. We get a steady stream of minor injuries from the park most days, but this one is unique. A teenage boy who is definitely old enough to know better is brought in by ambulance after he calls 911.)
Doctor: “So, what made you call 911 today? Must have been pretty serious.”
Boy: “Well, I started getting really dizzy. And I felt like I was going to throw up.”
Doctor: “Hmm, well, that could be any number of things. Did you do anything new or unusual today that might have triggered these symptoms?”
Boy: “I felt fine until I went on the Tilt-a-Whirl…”
Doctor: “I… you… I think you’re going to be okay.”
(Yes, he literally called 911 without asking his parents because he got motion sick. No, he didn’t have a developmental disability that would have explained his decision. His older sister showed up shortly after, heard what he’d done, slapped him upside the head, and dragged him out of the department. His parents are not going to be happy with the bill.)
Better Late Than Never!
Australia, Medical Office, Patients, Silly, Wordplay | Healthy | May 23, 2018
(In Australia, certain medical costs are covered by Medicare for everyone and some only for specific populations. A person with a chronic disease can access some funding for allied health visits through a program colloquially called a Care Plan. Word of mouth from friends or family often makes people aware of this.)
Elderly Female Patient: “My friend told me I should ask you about family planning. “
Doctor: *taken aback* ” Did you mean family planning? Because that’s things like contraception.”
Patient: “OH! ” *laughter*
Doctor: “Oh, you meant a Care Plan!” *more laughter from both* “Unless you did want to have a baby?”
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