That Is ‘Pretty’ Awesome
Adorable Children, Australia, Awesome, Editors' Choice, Hall of Fame, Health & Body, Inspirational, Melbourne, Photography Studio, Victoria | Healthy Related Right | August 15, 2009
(I am a photographer running a studio in the inner city. We are well known for our children’s portraits, and we range from high-end portraits for modelling jobs to fun sibling photos and birth announcements. We do a bit of everything; as such, we are extremely busy, and it states on our website that we do not accept walk-ins. We are usually booked up six months in advance. One day, ten minutes before closing, a mum walks in with a young girl around six or seven behind her. I internally groan.)
Mother: “Hello. I know you’re closing soon, but I have a special favour to ask.”
(At this point the little girl peeks around her mother’s legs and I’m lost for words. Under her thick winter coat and hat, she is skeletally thin with huge dark circles under her eyes. From what I can tell, she has no hair, and a tube taped to her cheek that feeds into her nose. It is immediately clear this kid is very, very sick.)
Mother: *near tears* “My daughter saw one of your photos taped to the wall at the hospital. She REALLY loves unicorns and the photo had a girl photo-shopped onto a horse. I know you’re booked up, and it’s months before the next appointment, but…”
(At this point she actually starts crying. I realise that our next available appointment is probably way too far away for this particular kid. The little girl squeezes her mother’s hand. I am a very big dude, covered in tattoos and a beard, but I’m not ashamed to say I needed a minute before I spoke.)
Me: “Aww, that’s just for regular customers! I’ve been waiting all day to take a photo of someone as beautiful as you! What’s your name, sweetheart?”
(I lock the front door and spend the next three hours taking photos of this kid in every princess costume I have in my closet. She is the sweetest, most well-behaved kid I have ever worked with. Once we’re done, she curls up on the couch in my office and falls asleep while I load up the photos for her mum to see and choose the ones she likes best and ask her what kind of retouching she’d like done. She’s adamant that I leave her daughter as is — apparently, the little girl has been worried for the past month that she is no longer “pretty.”)
Me: “All right, so we’ve settled on these. I can have them edited and all finished in two days. If you give me your email I can send you the link to the website and the password to download them when they’re ready.”
(The mother thanks me over and over and comes up front, carrying her sleeping daughter, and holds out her credit card.)
Me: “Nope. No way.”
Mother: “Please, I insist. You stayed open so late and your shoots are listed for [amount] online. Please at least charge me that.
Me: “Absolutely not. I am not taking money for this. No way in h***.”
(A few days later I send the link through and hear nothing. I see she’s downloaded the photos and I think nothing of it, hoping my sweet little friend loved her photos. Almost six months later I’m once again closing up when a very familiar face pops up at my window, grinning and waving frantically.)
Me: *throwing open the door* “Hey, you!”
Little Girl: “Hi! I’m better! Look, I’m better!”
(Sure enough, she’d put on some weight, was flushed and pink, and had a fine fuzz of hair over her head. Her mother was a few steps behind her, grinning. She once again tried to force an envelope full of money into my hand, and again I refused. She got frustrated and eventually in her exasperation said, “at least let us take you to dinner!” which I happily accepted. Seven years later that photo of a sick little girl astride a giant pink unicorn is in a frame in my lounge room. My now-step-daughter groans every time I point it out to the friends she brings home!)
The CSR Of Delphi
Books & Reading, Bookstore, Health & Body, Impossible Demands, USA | Healthy Right | August 5, 2009
Me: “Good evening, thank you for calling [Bookstore]. How may I help you?”
Caller: “My husband is going in for a CAT scan, and he’s kind of claustrophobic. I was wondering what kind of equipment they use?”
Me: “I’m sorry, ma’am, I really don’t have that kind of information. Maybe if you called your doctor?”
Caller: “It’s nine o’clock on a Saturday night! My doctor’s office is closed, duh! That’s why I’m asking you!”
Me: “I’m sorry, but we really don’t have that information.”
Caller: “Well, you have books, don’t you? Why don’t you just go and look it up in a book?”
Me: “Ma’am, we do have a small selection of home reference medical books, but I can’t look it up for you.”
Caller: “Well, you have an intercom, don’t you? Why don’t you just page a doctor and ask him to come to the phone and talk to me?”
Me: “I’m sorry, ma’am. We really aren’t allowed to do that sort of thing.”
Caller: “Well, can you at least connect me with the information desk, or is that too much to ask?!”
Me: “This is the information desk.”
Caller: “Well, a fat lot of good you are!” *click*
On The Bright Side, There Are Worse Orifices
Funny, Health & Body, Pharmacy, Stupid, USA | Healthy Right | July 15, 2009
Me: “[Pharmacy], how can I help you?”
Customer: “Yeah, your medicine is defective.”
Me: “Sir, why don’t I get your information so I can take a look at your profile.”
Customer: *gives his name and date of birth*
Me: “I see that the last prescriptions you filled were antibiotics and drops for your ear infection. Are your symptoms still bothering you?”
Customer: “Yes, and how the h*** do you expect me to fit this giant pill in my ear?”
Me: “Sir, that’s an antibiotic tablet. It’s meant to be taken orally.”
Pint-Sized Purification
Funny, Impossible Demands, Medical Office, Medication, USA | Healthy Right | June 17, 2009
Caller: “Hi, do you have any doctors that prescribe detox drugs?”
Me: “No, we don’t provide that service.”
Caller: “How do you know? You have lots of doctors. How do you know?!”
Me: “We don’t specialize in addiction treatment. Our doctors aren’t that type of practitioner.”
Caller: “Why?! What if I need them to be?”
Me: “Well, then you would have to call another office.”
Caller: “What kind of doctors don’t prescribe detox meds?!”
They Call Me Doctor DIY
Call Center, Dentist, Doctor/Physician, Editors' Choice, Funny | Healthy Right | October 22, 2009
(We sell dental surgical products and sometimes have to give instructions on their usage. A doctor calls in from the operating room and has me on speakerphone while they’re operating on a patient, who may or may not be under anesthesia.)
Doctor: “The screw is not going in. Which way do I turn it?”
Me: “Clockwise.”
Doctor: “Clockwise from above or below?”
Me: “If you are looking at the head of the screw, then clockwise… to the right.”
Doctor: “What do you mean to the right? Move the wrench to the right?”
Me: “As the screw turns, and you are looking at the head, the top part will go to the right.”
Doctor: “Okay, I think I got it.”
Me: “Good. Righty tighty, lefty loosey.”
Doctor: “What was that?”
Me: “Uh, righty tighty, lefty loosey? That’s one way to remember. You go to the right to tighten, and the left to loosen.”
Doctor: “Oh, I see. Righty tighty, lefty loosey!” *noise of wrench turning* “Righty tighty, lefty loosey. It’s working!”
Me: “Great. All finished?”
(The doctor suddenly speaks up much louder than before. It’s clear they’re not talking to me.)
Doctor: “You’re all done then!”
Patient: *in the distance* “Uh, thank you, doctor.”
If The Zits Don’t Kill You, The Angst Will
Funny, Health & Body, Medical Office, Stupid, Teenagers, USA | Healthy Right | October 6, 2009
Me: Hello this is [Doctor’s Office]. How may I help you?”
Caller: “Help! I’ve sprouted a nipple on my forehead!”
(From the caller’s voice, I could tell that it was a female teenager.)
Me: “Excuse me? If this is a prank, I can report you–”
Caller: “No, this is not a prank! This morning I got up, and there was this huge, red lump on my forehead… and now I’ve poked it and this milk is coming out!”
Getting On Your Nerves
Dentist, Funny, Health & Body, USA | Healthy Right | September 22, 2009
(I am a dentist about to give a patient a shot of local anesthetic).
Patient: “I hate needles. Will this hurt?”
Me: “Just concentrate on taking nice, deep breaths. It’ll be over before you know it.”
Patient: “Could you please tell me when you’re ready to give the shot? I need to know!”
Me: “Sure. I’ll give it on the count of three. Ready? One, two–”
Patient: *screams* “You’re killing me! It hurts so much!”
Me: “I haven’t actually given you the shot yet.”
Patient: “Oh. Well, um, I was just practicing for when you did.”
We Want Your Braaaiiins
Health & Body, Hospital, Math & Science, USA | Healthy Right | September 16, 2009
(A subject is speaking with me about a sleep-study we were doing.)
Subject: “So, I’ll just have to go to sleep for the study, right?”
Me:: “That’s correct. We’re just using those scanning machines to test brain function during REM sleep.”
Subject: *suddenly fearful* “You expect me to sleep with those machines cutting into my brain?!”
Less Twilight, More Daylight
Bizarre, Health & Body, Hospital, USA | Healthy Right | September 1, 2009
Me: “Hi, this is anesthesia. How can I help you?”
Caller: “This is the blood bank, right?”
Me: “No, this is anesthesia.”
Caller: “That’s the same thing, right?”
Me: “Not really.”
Caller: “Well, what is anesthesia?”
Me: “The stuff that puts you to sleep before surgery.”
Caller: “Well who cares about that crap!”
Me: “People who need surgery?”
Caller: “No! You know what they need? BLOOD!”
Me: “Okay… but you still have the wrong number.”
Caller: “Vampires need blood! You’re not a vampire because you don’t need blood! Humans don’t need blood!”
Me: “Sir, humans need blood just as much as a vampire.”
Caller: “Wait, so humans are vampires?”
Me: “No, they just need–”
Caller: “Holy f***! I’M A VAMPIRE! You just made my day!”
That Is ‘Pretty’ Awesome
Adorable Children, Australia, Awesome, Editors' Choice, Hall of Fame, Health & Body, Inspirational, Melbourne, Photography Studio, Victoria | Healthy Related Right | August 15, 2009
(I am a photographer running a studio in the inner city. We are well known for our children’s portraits, and we range from high-end portraits for modelling jobs to fun sibling photos and birth announcements. We do a bit of everything; as such, we are extremely busy, and it states on our website that we do not accept walk-ins. We are usually booked up six months in advance. One day, ten minutes before closing, a mum walks in with a young girl around six or seven behind her. I internally groan.)
Mother: “Hello. I know you’re closing soon, but I have a special favour to ask.”
(At this point the little girl peeks around her mother’s legs and I’m lost for words. Under her thick winter coat and hat, she is skeletally thin with huge dark circles under her eyes. From what I can tell, she has no hair, and a tube taped to her cheek that feeds into her nose. It is immediately clear this kid is very, very sick.)
Mother: *near tears* “My daughter saw one of your photos taped to the wall at the hospital. She REALLY loves unicorns and the photo had a girl photo-shopped onto a horse. I know you’re booked up, and it’s months before the next appointment, but…”
(At this point she actually starts crying. I realise that our next available appointment is probably way too far away for this particular kid. The little girl squeezes her mother’s hand. I am a very big dude, covered in tattoos and a beard, but I’m not ashamed to say I needed a minute before I spoke.)
Me: “Aww, that’s just for regular customers! I’ve been waiting all day to take a photo of someone as beautiful as you! What’s your name, sweetheart?”
(I lock the front door and spend the next three hours taking photos of this kid in every princess costume I have in my closet. She is the sweetest, most well-behaved kid I have ever worked with. Once we’re done, she curls up on the couch in my office and falls asleep while I load up the photos for her mum to see and choose the ones she likes best and ask her what kind of retouching she’d like done. She’s adamant that I leave her daughter as is — apparently, the little girl has been worried for the past month that she is no longer “pretty.”)
Me: “All right, so we’ve settled on these. I can have them edited and all finished in two days. If you give me your email I can send you the link to the website and the password to download them when they’re ready.”
(The mother thanks me over and over and comes up front, carrying her sleeping daughter, and holds out her credit card.)
Me: “Nope. No way.”
Mother: “Please, I insist. You stayed open so late and your shoots are listed for [amount] online. Please at least charge me that.
Me: “Absolutely not. I am not taking money for this. No way in h***.”
(A few days later I send the link through and hear nothing. I see she’s downloaded the photos and I think nothing of it, hoping my sweet little friend loved her photos. Almost six months later I’m once again closing up when a very familiar face pops up at my window, grinning and waving frantically.)
Me: *throwing open the door* “Hey, you!”
Little Girl: “Hi! I’m better! Look, I’m better!”
(Sure enough, she’d put on some weight, was flushed and pink, and had a fine fuzz of hair over her head. Her mother was a few steps behind her, grinning. She once again tried to force an envelope full of money into my hand, and again I refused. She got frustrated and eventually in her exasperation said, “at least let us take you to dinner!” which I happily accepted. Seven years later that photo of a sick little girl astride a giant pink unicorn is in a frame in my lounge room. My now-step-daughter groans every time I point it out to the friends she brings home!)
The CSR Of Delphi
Books & Reading, Bookstore, Health & Body, Impossible Demands, USA | Healthy Right | August 5, 2009
Me: “Good evening, thank you for calling [Bookstore]. How may I help you?”
Caller: “My husband is going in for a CAT scan, and he’s kind of claustrophobic. I was wondering what kind of equipment they use?”
Me: “I’m sorry, ma’am, I really don’t have that kind of information. Maybe if you called your doctor?”
Caller: “It’s nine o’clock on a Saturday night! My doctor’s office is closed, duh! That’s why I’m asking you!”
Me: “I’m sorry, but we really don’t have that information.”
Caller: “Well, you have books, don’t you? Why don’t you just go and look it up in a book?”
Me: “Ma’am, we do have a small selection of home reference medical books, but I can’t look it up for you.”
Caller: “Well, you have an intercom, don’t you? Why don’t you just page a doctor and ask him to come to the phone and talk to me?”
Me: “I’m sorry, ma’am. We really aren’t allowed to do that sort of thing.”
Caller: “Well, can you at least connect me with the information desk, or is that too much to ask?!”
Me: “This is the information desk.”
Caller: “Well, a fat lot of good you are!” *click*
On The Bright Side, There Are Worse Orifices
Funny, Health & Body, Pharmacy, Stupid, USA | Healthy Right | July 15, 2009
Me: “[Pharmacy], how can I help you?”
Customer: “Yeah, your medicine is defective.”
Me: “Sir, why don’t I get your information so I can take a look at your profile.”
Customer: *gives his name and date of birth*
Me: “I see that the last prescriptions you filled were antibiotics and drops for your ear infection. Are your symptoms still bothering you?”
Customer: “Yes, and how the h*** do you expect me to fit this giant pill in my ear?”
Me: “Sir, that’s an antibiotic tablet. It’s meant to be taken orally.”
Pint-Sized Purification
Funny, Impossible Demands, Medical Office, Medication, USA | Healthy Right | June 17, 2009
Caller: “Hi, do you have any doctors that prescribe detox drugs?”
Me: “No, we don’t provide that service.”
Caller: “How do you know? You have lots of doctors. How do you know?!”
Me: “We don’t specialize in addiction treatment. Our doctors aren’t that type of practitioner.”
Caller: “Why?! What if I need them to be?”
Me: “Well, then you would have to call another office.”
Caller: “What kind of doctors don’t prescribe detox meds?!”
The Flesh Is Bright But The Mind Is Dimming
Health & Body, Hospital, Stupid, USA | Healthy Right | June 8, 2009
Me: “Okay, sir, just a few X-rays and we’ll be done.”
Patient: “Please make it quick. I don’t want to glow when I leave!”
Me: “No, sir, I promise you won’t glow. That’s just an X-ray joke.”
Patient: “It’s dark out! I can’t glow or I’ll be seen!”
Me: “Sir, I swear you will not glow.”
Patient: “NO GLOOOWWWIINNG!”
Me: *gives up* “The glow afterward is so faint, no one will ever see it.”
Two Wrongs Don’t Make A Right
Hospital, Patients, Stupid, USA | Healthy | May 20, 2009
CONTENT WARNING: This story contains content of a medical nature. It is not intended as medical advice.
(I work in healthcare and am talking to a man in his fifties who is having angina for the first time.)
Me: “You haven’t had a heart attack, but this pain is probably coming from your heart.”
Man: “But I’m only fifty-something, and there are no heart problems in my family. Why would that be?”
Me: “You smoke thirty cigarettes a day and drink two cartons of beer per week. That’s not good for your heart. You should think about cutting down.”
Man: “I’m sick of you people telling me that bulls***! It’s a scientifically proven fact that smoking makes your arteries smaller, and drinking makes them bigger! If I keep drinking and smoking, I’ll be fine!”
Me: “That’s not at all how it works, but I see I’m not going to change your mind. You’ll be going upstairs soon.”
Survival Of The Fittest In Action
Doctor/Physician, Medical Office, Patients, Stupid, USA | Healthy | May 14, 2009
Me: “Hello, this is [Doctor]’s office. Can I help you?”
Patient: “Yeah, is there an injection I can get for my gout?”
Me: “I don’t think so. I think we only give injections for muscle pain, but I can double-check for you.”
Patient: “Yeah, check. I’m going away this weekend and my ankle really hurts. My primary doctor says it’s not gout. I had these labs done, and they all say it’s not gout, but it really hurts.”
Me: “It’s not gout, but you want to know about a gout injection?”
Patient: “Well, they say it’s not gout, but I was at a bar and a guy looked at it and said, ‘That’s gout, all right!'”
Me: *pause* “A guy at the bar?”
Patient: “Yeah. And he gave me one of his pills, and it really helped.”
Me: “You took a pill from some guy in a bar?!”
Patient: “Yeah, it really helped, and it was gout medicine, so I think I have gout. So, is there an injection?”
Me: “Hold, please.”
(At this point, I go ask my manager if a gout injection exists, which it doesn’t, and I explain the situation. She agrees that this is completely stupid, but that if the woman wants gout medication, we can prescribe it.)
Me: “Thanks for holding. Turns out there’s no injection for gout.”
Patient: “Really? My ankle’s killing me.”
Me: “Well, if the medicine you took worked for you, we may be able to write you a prescription for it.”
Patient: “Oh, I already have a prescription.”
Me: “You… already have a prescription that stops your pain? Are you taking it?”
Patient: “No, I thought an injection might be faster.”
Me: *long pause* “Is there anything else you need today?”
Hippocrates Is Rolling Over In His Grave
Doctor/Physician, Insurance, Jerk, Medical Office, USA | Healthy | May 13, 2009
Me: “Thank you for calling. How can I help you?”
Doctor: “I need to verify my patient’s coverage. Her number is [number].”
Me: “I’m sorry, ma’am, but there is a problem and I can’t access that account. I will have to forward this issue over to our technical department, and they will get back to you as soon as possible.”
Doctor: “I need this information immediately. Can I talk to them now? It’s very important.”
Me: “I’m sorry, they are very backed up over there and everything is handled in the order it is received. You will be added to the queue and they will get back to you later today.”
Doctor: “What if she was dying and I needed her coverage information? What then?!”
Me: “Ma’am, with all due respect, if the patient was dying there in your office, I would hope you would treat her regardless of her insurance coverage.”
Doctor: “Well, yes — I mean… Just make sure they call me today.” *click*
Less Twilight, More Daylight
Bizarre, Health & Body, Hospital, USA | Healthy Right | September 1, 2009
Me: “Hi, this is anesthesia. How can I help you?”
Caller: “This is the blood bank, right?”
Me: “No, this is anesthesia.”
Caller: “That’s the same thing, right?”
Me: “Not really.”
Caller: “Well, what is anesthesia?”
Me: “The stuff that puts you to sleep before surgery.”
Caller: “Well who cares about that crap!”
Me: “People who need surgery?”
Caller: “No! You know what they need? BLOOD!”
Me: “Okay… but you still have the wrong number.”
Caller: “Vampires need blood! You’re not a vampire because you don’t need blood! Humans don’t need blood!”
Me: “Sir, humans need blood just as much as a vampire.”
Caller: “Wait, so humans are vampires?”
Me: “No, they just need–”
Caller: “Holy f***! I’M A VAMPIRE! You just made my day!”
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