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Old  Default Trang Sức Khoẻ Của Bạn và Những Câu Chuyện
How I Became a Pharmacist



During my freshman year in high school, my science teacher assigned us to interview people in the community about how they use science in their careers. Although I don’t remember most of the people I spoke with, I can tell you that I spent meaningful time with a local community pharmacist who changed my life.

What I saw was a man who loved his career and truly cared for his patients. In an instant, I knew that I wanted to become a pharmacist, and I never wavered from that goal throughout high school.

Knowing what you want to be when you grow up at age 14 is unusual, but it is very liberating. I simply had to work backwards to figure out how to achieve my goal of becoming a pharmacist.

After high school, I chose to attend Ohio Northern University (ONU) because it had a unique pharmacy program. Rather than attending college for 2 years and then applying to the pharmacy program, ONU students were admitted to the College of Pharmacy from day one.

Although it was expensive, being in pharmacy school from day one and avoiding the risk of rejection made it worthwhile for me.

In college, I spent a lot of time in the library. Although the classwork was difficult, I did well with one exception: organic chemistry.

I did fail organic chemistry—a notorious “weed out” course—but I successfully retook the class over the summer and graduated on time with the rest of my classmates. Failing a course is a difficult stumbling block, but I stood strong and persevered.

Today, I’m thankful for the wonderful pharmacy profession for so many reasons.

First, I’m thankful that community pharmacists are the health care professionals most accessible to the public. If my local pharmacist wasn’t accessible to me, then I likely would have taken a different career path.

Second, I’m proud of the work we pharmacists do, the diversity of our career options, and the relationships we share with our patients and fellow health care providers.

Pharmacy is a profession that makes a real difference in people’s lives. It certainly has made all the difference in mine.
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Old 05-16-2019   #881
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Lying Is All Relative(s), Part 3

Pharmacy | PA, USA | Right | August 5, 2015


(I’m in high school, and work at my father’s pharmacy during the summer. One day a woman who looks to be in her mid-twenties rushes up to my line, cutting several people. She dumps multiple boxes of prescription medication on the counter, as well as about $50 worth of make-up, hair dye, and jewelry.)

Customer: “I’m the owner’s daughter, so I get all this stuff for free, okay?”

Me: “Ma’am, please get to the back of the line.”

Customer: “For the love of God, just ring me up! I’m the owner’s daughter! I don’t have time to wait!”

Me: “You’re the owner’s daughter?”

Customer: “Yes! What are you, f****** deaf? Just f****** ring my stuff up so it won’t set off the alarm!”

Me: “Wow, that’s such a coincidence.”

Customer: “Excuse me?”

Me: *smiling widely* “I’m the owner’s daughter, too!”

(The customer stared at me for a second, then turned beet red and ran out of the store, leaving her items on the counter. She hasn’t been back since!)
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A Legal Standing

Pharmacy | IN, USA | Right | July 6, 2015


(Just the pharmacist and I are working the late shift, around 2:00 am. at a popular 24-hour pharmacy. An elderly woman, who has a reputation for getting prescriptions early, hands me a script for painkillers.)

Elderly Customer: “Hi, I need this filled.”

Me: *for narcotics, our store requires we ask vague questions to help weed out fraudulence* “All righty, is this from today?”

Elderly Customer: “Yes, but I want it dated for three days ago.”

Me: “Forgive me?”

Elderly Customer: “Yes. You all cheated me out of my pills, so I had to wait three days for my refill. So you will date it three days early so that i can get it early from now on.”

(The pharmacist, a 65-year-old man who’s so close to retirement he’s not afraid of being fired, hears the conversation and comes over.)

Pharmacist: “Hello, I’m the pharmacist. Can I help you with something?”

Elderly Customer: “Yes. Your technician refuses to fill my prescription. I want you to fill it and date it for three days ago.”

Pharmacist: “No. It is against the law to do so. I will fill and date it for today.” *turns to leave*

Elderly Customer: “Hey, a**-hole! I’m not done with you!”

(At this point, the pharmacist turns slowly around. I am searching for cover.)

Elderly Customer: “You’re gonna fill my d*** pills for how I want! I’m the customer!”

Pharmacist: “What you are asking is so illegal, it isn’t even physically possible to do with our software.”

Elderly Customer: “It’s not illegal where I’m standing.”

(The elderly customer gives a big grin like she has won. The pharmacist proceeds to walk around the counter, out of the pharmacy, and stands next to the customer.)

Pharmacist: “Ehhh. Nope! It’s illegal over here, too. Good luck getting that filled, though.”

(He handed her the prescription, and she stormed away screaming curses.)
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A Multidirectional Question

Pharmacy | Chennai, India | Right | June 23, 2015


(This took place a few years ago when Mum and I were at a pharmacy. We are stocking up on some over-the-counter medications and witness this gem of a conversation between the busy pharmacist and another customer

Customer: *in a low voice, clearly embarrassed* “I, umm… need some medicine for the toilet.”

Pharmacist: “For diarrhea or constipation?”

Customer: *with a confused look on his face* “What does that mean?”

Pharmacist: “You wanna make it stop or make it go?”
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Urine For A Shock

Pharmacy | UT, USA | Right | June 19, 2015


Customer: “Hey, do you guys sell drug tests?”

Me: “Yes! I’ll show you where they are.”

(I show him where the drug tests are, and he comes up to the pharmacy counter to pay for it.)

Customer: “Do you have a cup I could use?”

Me: “…Sure. Let me go get one.”

(I go grab one of the paper cups the pharmacy staff uses.)

Me: “Here you go!”

Customer: “Thanks! Where’s your bathroom?”

(I tell him where the restrooms out in the store are and he goes on his way. Several minutes later he walks back up to the counter and puts his cup on the counter.)

Customer: “So do I just stick the test in here?”

(I look in his cup. Yep. It’s full of pee.)

Me: “Yes.”

Customer: “Okay! Thanks!”

(Customer walked away. I frantically disinfected myself and the entire counter.)
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Not Enough ‘G-Force’

Pharmacy | USA | Working | June 4, 2015


(I am calling my pharmacy regarding a mail order sent to me at college. It is routed through a call center rather than a local pharmacy.)

Employee: “May I please have the name the prescription is under?”

Me: “Gregory [Last Name].”

Employee: “I’m sorry, I’m not seeing that. Is there another name it might be under?”

Me: “Try ‘Greg’ instead of ‘Gregory.’ My doctor might have used that.”

Employee: “Is that Greg with one ‘G’ or two?”

Me: “One.”

Employee: “I’m still not seeing that in our system.”

Me: “You’re spelling my last name [spelling], correct?”

Employee: “Yes.”

Me: “And you’re spelling ‘Greg’ as G-R-E-G?”

Employee: “No, sir, we are spelling it with one ‘G.'”

Me: “That’s correct. There is only one ‘G’ at the end, not two.”

Employee: “So the ‘G’ is at the end, not the beginning?”

Me: “No, there’s one ‘G’ at the beginning and one G at the end.”

Employee: “So then there are two ‘G’s?”

Me: *giving up* “Yes, I suppose so.”
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The Pranks Are Heating Up

Pharmacy | Aulnay-sous-Bois, France | Right | May 11, 2015


(My sister is a pharmacist. This happens to her boss while on duty. The phone rings at the beginning of the afternoon.)

Boss: “[Pharmacy], how may I help you?”

Child: “Do you have any thermometers?”

Boss: “Yes, we do sell some.”

Child: “WELL, YOU CAN STICK THEM UP YOUR A**! *hangs up*

(Her boss laughs at the prank call and tells her, and thinks nothing of it. Two hours later, the phone rings, and he’s the one answering it again.)

Boss: “[Pharmacy], how may I help you?”

Caller: “Oh, hello. So you’re a pharmacy?”

Boss: “Yes, we are [Pharmacy] from [Place]. How may I help you?”

Caller: “Well, sorry to disturb you. I just went back home from work and forgot my cellphone at home. I just noticed my son used it to call this number, and I thought I called back to know who you were.”

Boss: “No problem, sir.”

Caller: “I apologize for the inconvenience, I will teach my son a lesson he will not forget.”

Boss: “Oh, no, no, no ! No need for it!”

Caller: “Why? He used my phone and bothered you while you were busy!”

Boss: “No, we just opened. We had no customers yet, and it wasn’t a problem at all. It was a short call. Nothing happened!”

Caller: *angrily* “What did he tell you?”

Boss: “Oh, it was just a small prank call.”

Caller: “OH, MY GOD, THAT LITTLE S***! And I just offered to buy him a video game! I’ll take it back; he doesn’t deserve it.”

Boss: “No, wait, no! I told you, don’t worry. It was nothing!”

Caller: “Yes, it was! I must teach him some people are working and that he f***ing needs to grow up!”

Boss: “But it was just a fun joke, you know? Nothing to worry about.”

Caller: “What did he tell you?”

Boss: “Well, er… He only asked if we had thermometers…”

Caller: “And…?”

Boss: “And… well… he said I could stick them up my a**.”

Caller: “WELL, I THINK IT’S ABOUT TIME YOU PULL THEM OUT NOW!” *hangs up*

(Her boss burst into laughter and told the whole staff about it. Whoever this was, it put them in a good mood for the rest of the day!)
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Old 05-16-2019   #887
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Failing Medication

Pharmacy | Ottawa, ON, Canada | Working | April 28, 2015


(I’m trying to change to a pharmacy that’s closer to my place. I go up to the closest desk. It looks like they’ve just hired some new staff.)

Me: “Hi. I need to pick up my prescription, but I usually get it at a different place. Can I get it done here instead?”

Woman: “Over at the other desk. You’ll need to give them your information.”

Me: “Okay…”

(I go over to the other desk, only to be ignored by the trainees. The pharmacist tells one of them to help me. The same woman walks over.)

Woman: “So, I need your last name and first name.”

Me: “It’s [spelled out Last Name] and [spelled out First Name].”

Woman: “Oh, wait, I’m not in the system! Help!”

(She gets help getting in, and then gets my information again.)

Woman: “So, your first name is C-A-S-E-N-D-R-A?”

Me: “No. C-A-S-S-A-N-D-R-A.”

Woman: “….No ‘E’, two ‘S’?”

Me: “Yes.”

Woman: “And your address?”

Me: “[1-2-3-4] N-O-”

Woman: “Wait! Too fast! [1-2-2-3]?”

Me: *starting to doubt this place* “[1-2-3-4) N-O-”

Woman: “‘N’ as in Norma?”

Me: “…Yes. [Rest of address].”

Woman: “Phone number?”

Me: “YYY-ZZZ-AAAA”

Woman: “It’s not showing up.”

Me: *thinking I gave the wrong number* “What about YYY-WWW-AAAA?”

Woman: “No… Help!”

(The pharmacist comes over and clicks a button.)

Woman: “Phone number?”

Me: *looking up number to be sure* “YYY-ZZZ-AAAA.”

Woman: “Hey, it worked! And the location to transfer from?”

Me: “It’s [Location].”

Woman: “Oh, I don’t know that one… Wait, is it in [same location, different name]?”

Me: “Yes.”

Woman: “And the medication?”

Me: “It’s [Medication].”

Woman: *blank look*

Me: “…It’s a birth control pill.”

Woman: “OH! Oh, yes, that!”

Me: “When can I get it?”

Woman: “What?”

Me: “I usually get it in three month packs. I’m on my last month. When can I get it?”

Woman: “Well, we need to call it in…. You get it as three month doses?”

Me: “Yeah. I just opened my last pack. I need another three months worth. When can I get it?”

Woman: “Try… later.”

Me: “Thanks.”

(Here’s hoping I get it!)
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Not Very Closed Minded, Part 9

Pharmacy | AL, USA | Right | March 31, 2015


(I’m a cashier working the closing shift one night, and as with many places we are not allowed to close out our drawers until all the customers in the store have been checked out and left. However we always lock the doors five minutes before closing to deter anyone else from entering. It is time for me to lock the doors and there is still one customer left in the store, so I go to lock the doors so that no one else can come in. As I am locking up a woman runs up to the doors.)

Customer: “Oh, no; are you guys closing?”

Me: “Yes, ma’am, we are. I am sorry but you will have to come back tomorrow or you can head over to our 24-hour facility.”

Customer: “Oh, please, I really only need some laundry detergent.”

(I think for a second and knowing that there is still another customer inside I won’t be able to close up anyway so I decide to be charitable.)

Me: “Okay, ma’am since you really only need one item I can let you run and grab it real quick.”

Customer: “Oh, thank you so much.”

(I let her in and promptly close and lock the doors. I turn off the automatic doors and close and lock them. I turn around just in time to see the woman grab a shopping cart and head to the back of the store. I don’t think anything of it at first; I’ve seen people get a shopping carts for a pack of pencils. A few seconds later my manager comes running up to the front.)

Manager: “When did that other woman get here?”

Me: “She came up as I was just about to lock the doors. She said she just had to grab some laundry detergent and then she would be done.”

Manager: “Yeah, well, she’s back there right now just browsing through the shelves. She’s not even near the laundry detergent yet.”

Me: “Please tell me you are joking! This is seriously what I get for trying to be nice?!”

Manager: “Yeah, well, I’m about to follow her around until she gets the hint.”

(My manager turns around and heads in the direction the woman went. The other person that was already inside comes and checks out and leaves. I start cleaning everything up, and before I know it 15 minutes have gone by. All the sudden all the store lights except for the front area lights go out. My manager comes back up front.)

Manager: “I have literally been following this woman around pretty much just standing right next to her and she’s just going as slow as ever. So I turned the lights out. She should be up here soon to check out.”

(Another 20 minutes go by before the woman comes up to the register, her cart is completely full of various items, yet she has no laundry detergent.)

Customer: “I noticed your lights went out at the back of the store. Are you guys closing?”

Me: “…Umm, yes, ma’am. We are…”

Customer: “I wish I would have known. I figured you were when the lights went off so I hurried to finish my shopping. I still didn’t quite finish so I will just have to come back tomorrow for the rest.”

(I pretty much just don’t say anything else except for her total and then walk her out of the store and lock up. It is now an hour after we are supposed to close. The topping on the cake, the woman came back the very next night, once again as I was locking up.)

Customer: “Oh, are you guys closing?”

Me: “Yes, we are. You’ll have to come back tomorrow.”

Customer: “Please, all I need is some toilet paper. I won’t be but a few seconds.”

(I actually start to laugh and just close the doors on her and lock them right in front of her. She starts yelling at me but I just turned around and went inside to close out my drawer. My manager is at the front with me.)

Manager: “What the heck is that yelling?”

Me: “Same woman from last night wanted back in just for some toilet paper. Swore she would only be a second. I started laughing and locked her out.”

Manager: “I’m glad it was you and not me; I probably would have been less polite!”
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Has An Asian Dissuasion

Pharmacy | San Francisco, CA, USA | Right | March 28, 2015


(I work as an intern pharmacist at a pharmacy. Even though I’m still in school, I’m comfortable enough to consult patients on common prescriptions. A woman comes up to pick up some antibiotics and my supervising pharmacist asks me to consult with her on the medication. I am Asian, raised speaking Chinese, but born in Canada and moved to California when I was young, so I speak English and Chinese fluently.)

Woman: “Hi, I’m picking up for [Woman].”

(I find the prescription, and bring it to the counter.)

Me: “All right, I have it here. Have you ever taken this medication before?”

Woman: *screaming behind me at the pharmacist, who is white* “CAN I HAVE YOU HELP ME?”

Me: “Ma’am, I can help you.”

Woman: *still waving at the pharmacist*

(Giving up, I walk behind the counter, and tell my pharmacist what happened. She moves up to take care of the woman. I stay behind the counter, but I can still hear their conversation.)

Pharmacist: “How can I help you?”

Woman: “I’m just picking up my medication.”

(My pharmacist finishes the consultation as usual. When she finishes…)

Woman: *speaking at normal volume* “I don’t know why you have him back there. How do you know if he can even speak English?”

Pharmacist: “Ma’am, he speaks English fluently. He is a current pharmacy student.”

Woman: “But he’s Chinese. No one could understand his English.”

Pharmacist: “Ma’am, his English is fine. Just a good as mine.”

Woman: “I don’t think you should have him here…”

(She walks out like nothing happened. My pharmacist walks back behind the counter.)

Me: “What was she talking about?”

Pharmacist: “I don’t know. I guess she’s either new to the city or she never noticed how many Chinese people are in San Francisco.”
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Prescribe Me Whatever They’re Having!

Pharmacy | USA | Working | March 14, 2015


(I am a home health aide picking up a prescription for my client.)

Me: “Hello, I’m picking up a prescription for [Client].”

Pharmacist: “All right, and what is the date of birth?”

Me: “It’s [birth date].” *note that I’m twenties and my client is in her sixties*

Pharmacist: “So, is this you?”

Me: “What do you think?”
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Needs To Prescribe Themselves Some Attentiveness

Pharmacy | MI, USA | Working | February 28, 2015


(I’ve been going to the same chain drugstore for a while now. Having moved and been diagnosed with diabetes, taking medication has become a fairly standard part of my life. I am picking some prescriptions when I am told that they can’t find one I had refilled the night before.)

Clerk: “Huh, that’s strange. It says it was filled this morning by [Pharmacist] but I can’t find it.”

Me: “Well, I really kinda need it. It’s a diabetic medication and I really can’t go skipping a day.”

(The clerk tells me if I’m willing to wait 20 minutes that they can refill it. I pay for my other medications and he bags them.)

Clerk: “Okay, that’s all done if you’ll just step to the side at that window they’ll let you know when it’s ready.”

(I am confused but do as he says as he makes a motion to move my bag of prescriptions to wait with me. The woman behind me, a snobby soccer mom if there was one, immediately steps up as I edge away from the counter. She states her name loudly and starts complaining about how long she’s had to wait and how they really need more staff. After 15 minutes, the people at the other counter confirm what I need and have me sit down. When my prescription is ready I am once again called to the clerk to pay for the last one.)

Clerk: “Okay and your total is [total]. Would you like to add this to your other bag?”

(He offers the prescription towards me and I give him a hard look.)

Me: “You can put it in with the rest of my medications you have.”

Clerk: “Ma’am, I already gave you your medications.”

(I look at him and gesture towards my t-shirt, jeans and non-existent purse.)

Me: “And where exactly do you think I have them? You kept my medications. You never handed them to me.”

Clerk: “You took your prescriptions. I bagged them and handed them to you.”

Me: “You did bag them, and then you told me to move to the other window. You never handed them to me.”

(It was at this time one of the actual pharmacists stepped over.)

Pharmacist: “Ma’am. Is there something wrong?”

Me: “Yes. Your clerk is trying to claim that I have given me my meds but I never got them. I have the one.” *I hold up the one he just rang* “But I don’t know what he did with the other three.”

(The clerk has now given up and is completely ignoring me, ringing up other customers behind me.)

Pharmacist: “Ma’am, would you like me to call a manager?”

Me: “Yes, please do. I want you to watch the security footage and find out where my medications went.”

(I am asked to wait and within a minute a manager shows up. He’s one I’ve dealt with before and have gotten fairly friendly with.)

Manager: “Don’t worry, [My Name]. We’ll get this all sorted out.”

Me: “You know I hadn’t thought about it till now, but the girl behind me was named [Name]. You may need to call her.”

(Another 30 minutes and four missing refills later, it was discovered that the clerk had indeed bagged my medication, and then proceeded to bag the snobby lady’s meds on top of mine and hand her the entire bag. I haven’t seen that clerk at that store since.)
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Medicated And Dedicated

Pharmacy | Perth, WA, Australia | Right | February 26, 2015


(It has been a quiet day, and I happen to overhear this conversation between my coworker and the customer. I decided to intervene at one point.)

Customer: “Hi, I’d like to buy a packet of [Medication].”

Coworker: “Sure, what packet size did you want? We have 84, or 168.”

Customer: “Don’t you have the smaller pack? The 28 pack?”

Coworker: “Sorry, I don’t think we do. I’ll go check the back if we might have stock.”

(Whilst my coworker went to the back to check, I decide to converse with the customer to keep the sale.)

Me: “I’m sorry that we don’t have the smaller pack in stock, but the larger packs do work out cheaper than the small pack in the long run. Especially if you need to take them long term.”

Customer: *angrily* “I know that! I’d prefer getting the small pack so I know what I’m taking! And I do need to watch what I spend to be able to put food on my plate each month.”

(My coworker returns.)

Coworker: “I’m sorry but we didn’t have any small packs at the back.”

Customer: *in a huff* “Oh fine, I’ll just take the 84s.”

(While my coworker is processing the sale

Customer: “Oh, and these as well.”

(She placed three chocolate bars on the counter.)
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16-May-2019

'Smart' insulin could prevent hypoglycemia during diabetes treatment

Development by UCLA-led research team works to keep blood sugar at normal levels

UCLA Samueli School of Engineering


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IMAGE


IMAGE: Study authors Jingqiang Wang and Professor Zhen Gu with a model of insulin. view more 

Credit: Hongjun Li/ UCLA Engineering

UCLA bioengineers and their colleagues have developed a new type of insulin that could help prevent hypoglycemia in people who use the drug to manage diabetes.

The treatment is being evaluated for potential clinical trials and, if successful, could change diabetes care. The study was published in the Proceedings of the National Academy of Sciences.

Insulin is a hormone naturally produced in the pancreas. It helps the body regulate glucose, which is consumed through food and provides the body with energy.

Diabetes occurs when a person's body does not naturally produce insulin (Type 1 diabetes), or does not efficiently use the insulin that is produced (Type 2). In either case, a regular dosage of insulin is prescribed to manage the disease, which affects more than 400 million people worldwide.

Generally, people who need to use insulin monitor their blood sugar levels with a glucose meter or continuous glucose monitoring system and then calculate their insulin dose accordingly. In addition, a regular carbohydrate intake is important to keep the blood sugar levels normal. Both of these requirements are necessarily subject to human error, which can have potentially devastating consequences.

An overdose of insulin can cause hypoglycemia, when blood sugar is too low. That could lead to seizures, coma, and in extreme cases, death.

As a safety check, the UCLA-led team has developed a type of "smart" insulin, called i-insulin, that can prevent blood sugar levels from dipping too low.

Inside the body, insulin acts as a "key" to help glucose get into cells from the bloodstream. When insulin attaches to a cell's surface, it activates a protein inside the cell, called glucose transporter, which then makes its way to the cell's surface. This molecule then brings the surrounding glucose from the blood into the cell.

The research team added an additional molecule to insulin to create the new smart insulin. This added molecule, called a glucose transporter inhibitor, chemically blocks the glucose transporter molecule that has come to the surface. Its presence doesn't block all glucose from entering, nor does it permanently block the transporter molecules. Instead, it's part of a dynamic process that depends on how many inhibitor and glucose molecules are present.

"Our new i-insulin works like a 'smart' key," said the study's principal investigator Zhen Gu, a professor of bioengineering at the UCLA Samueli School of Engineering. "The insulin lets glucose get into the cell, but the added inhibitor molecule prevents too much from going in when blood sugar is normal. This keeps blood sugar at normal levels and reduces the risk of hypoglycemia."

"This i-insulin can also rapidly respond to high glucose levels," added Jinqiang Wang, the study's co-lead author and a postdoctoral researcher in Gu's research group. "For example, after a meal, when glucose levels climb, the insulin level in the bloodstream also quickly increases, which helps normalize the glucose level."

The UCLA-led research team tested the smart insulin on mice with Type 1 diabetes. The i-insulin controlled glucose levels within the normal range for up to 10 hours after a first injection. A second injection three hours later extended the protection from hypoglycemia.

"The next step is to further evaluate the long-term biocompatibility of the modified insulin system in an animal model before determining whether to move to clinical trials," said co-author Dr. John Buse, director of the Diabetes Care Center at the University of North Carolina at Chapel Hill School of Medicine. The vision, if realized, would be one of the most exciting advances in diabetes care."

"The new insulin has the potential to be optimized for response times and how long it could last in the body before another dose would be required," Gu said. "And it could be delivered in other methods, such as a skin patch that automatically monitors blood sugar levels, or in pills."

###

The study's other lead author is Jicheng Yu, chief scientific officer of pharmaceutical company Zenomics and a former doctoral student in Gu's lab.

Study authors at UCLA are bioengineering postdoctoral scholars Zejun Wang and Jun Fang; Julian Whitelegge, an adjunct professor at UCLA's Jane and Terry Semel Institute for Neuroscience and Human Behavior; and UCLA bioengineering professor Song Li. Other authors are listed in the journal article.

Gu is also a member of the UCLA Jonsson Comprehensive Cancer Center and the California NanoSystems Institute.

At the University of North Carolina, Buse is also the executive associate dean for clinical research, chief of the Division of Endocrinology and Metabolism, and director of The North Carolina Translational and Clinical Sciences (NC TraCS) Institute. The study was supported by the National Institutes of Health and by JDRF, an international diabetes research organization.

The authors have applied for a patent on the technology.


Disclaimer: AAAS and EurekAlert! are not responsible for the accuracy of news releases posted to EurekAlert! by contributing institutions or for the use of any information through the EurekAlert system.


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Medicated And Dedicated

Pharmacy | Perth, WA, Australia | Right | February 26, 2015


(It has been a quiet day, and I happen to overhear this conversation between my coworker and the customer. I decided to intervene at one point.)

Customer: “Hi, I’d like to buy a packet of [Medication].”

Coworker: “Sure, what packet size did you want? We have 84, or 168.”

Customer: “Don’t you have the smaller pack? The 28 pack?”

Coworker: “Sorry, I don’t think we do. I’ll go check the back if we might have stock.”

(Whilst my coworker went to the back to check, I decide to converse with the customer to keep the sale.)

Me: “I’m sorry that we don’t have the smaller pack in stock, but the larger packs do work out cheaper than the small pack in the long run. Especially if you need to take them long term.”

Customer: *angrily* “I know that! I’d prefer getting the small pack so I know what I’m taking! And I do need to watch what I spend to be able to put food on my plate each month.”

(My coworker returns.)

Coworker: “I’m sorry but we didn’t have any small packs at the back.”

Customer: *in a huff* “Oh fine, I’ll just take the 84s.”

(While my coworker is processing the sale

Customer: “Oh, and these as well.”

(She placed three chocolate bars on the counter.)
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Pleasantness Is The Best Medicine

Pharmacy | OR, USA | Right | February 22, 2015


(I’m at the pharmacy and they have been having issues with my medication: not in yet, not the right amount, or not in stock. Today it is a misread order, and I did not get the amount I am supposed to, so they ask if I can come back on Monday.)

Pharmacist: “Haven’t you been here almost every day for one thing or another?”

Me: “All but Friday.”

Pharmacist: “I’m sorry we keep having to have you come back in.”

Me: “That’s okay.”

Pharmacist: “And you’re still so nice about it?”

Me: “Why wouldn’t I be?”

Pharmacist: *shakes my hand* “Bless you.”

Me: “Anyone who works behind a counter deserves respect until they show me otherwise.”

Pharmacist: “Can you teach our other customers that?”

Me: “I wish I could.”
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I’m Over Your Hangover

Pharmacy | Perth, WA, Australia | Right | February 20, 2015


(I’m another customer waiting for my prescription. A young hungover male customer is talking to the pharmacy staff. She is asking him some questions to be sure he’s not drug seeking.)

Customer: “I need some strong headache stuff.”

Pharmacist: “Okay sir, just a couple of questions. Are you allergic to anything?”

Customer: “No.”

Pharmacist: “Okay, are you taking any other medications?”

Customer: *annoyed sigh* “NO! D*** it, I had too much to drink last night and my head f****** hurts; just give me the f***** tablets.”

(I hadn’t noticed the head pharmacist hovering till the man got aggravated. He is a 6 foot tall, usually quietly spoken, older man.)

Head Pharmacist: “Sir, there is absolutely no need to swear at [Pharmacist]. She has to ask these questions for your safety.” *hands over some headache tablets* “Here you go, sir.”

Customer: “Whatever.”

(He pays and leaves. The pharmacist turns to her coworker.)

Pharmacist: “I should’ve given him the strongest laxatives we have.”

(I couldn’t help but giggle.)
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Ensuring A Lack Of Insuring

Pharmacy | WI, USA | Right | February 19, 2015


Me: “Hi, how can I help you?”

Customer: “I would like to pick up my prescription.”

Me: “Okay, what is your last name?”

Customer: “[Name].”

Me: “I notice that we have not run insurance on this. Let me look into that.”

(I pull her up on the computer and notice we do not have any insurance information on file.)

Me: “We do not have insurance on file for you. Do you have insurance you would like us to bill?”

Customer: “Yes.”

(Usually the customer gets a card out so I give her some time, but she just stares at me waiting, so I ask

Me: “Do you have the card with you?”

Customer: “No.”

Me: “Right now this costs $89.75, but your insurance should bring that down. We will need the insurance information located on your card to bill them. Would you like some time to go get it?”

Customer: “It has never cost more than $5 before.”

Me: “Okay, hold on.”

(I look to see if we have another file for her that may have her insurance listed but none come up.)

Me: “I’m sorry we don’t have your insurance information. Have you filled with us or at another location? Or could it be under a different last name?”

Customer: “No.”

Me: *frustrated at this point* “Okay, then, there are a few options. You can find your insurance card and we can run it through, or you can pay the $89.75 and come back later with the insurance card for a refund. We have seven days to do a refund in store. After that we would have to send it to corporate and it could take several weeks.”

Customer: “”But it has never cost more than $5.”

Me: “I understand. I am sure the price will go down as soon as we get your insurance information. Would you like to go get your card?”

Customer: “I don’t have a card. I’ve never had a problem before.”

Me: “Where did you get your prescription last?”

Customer: “[Different pharmacy].”

Me: “We are not connected with them and cannot access their files.” *I give her the two options again*

Customer: “This is ridiculous; it should only be $5! You should have my insurance!”

Me: “Actually it is your responsibility to carry your insurance card. Most people carry them in their wallet.”

Customer: *walks away*

Coworker: “She must think your name tag says magician not technician.”
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Calling For Backup Without Actually Calling For Backup

Pharmacy | Jersey City, NJ, USA | Working | February 13, 2015


(I have a stuttering problem that is often under control, except for when I have to talk for an extended period of time. Being put on register, repeating the same phrases, makes this stutter worse and I begin to flub my words, or say the wrong phrases. I am assigned to register duty for my entire shift, even though I normally work stock. We have a code we use over the intercom to request for backup if the lines get too long.)

Me: *going to the speaker so I can call for backup* “Next customer, please! Wow…”

(I immediately catch myself as to what I have just said, and start laughing INTO the speaker while paging for backup.)

Coworker & Manager: *both come up to the register to see me and several customers on the line laughing; they themselves are laughing as well*

Me: “Can you tell I’ve been up here for too long?”
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Old 05-17-2019   #899
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The Test Is Inconclusive

Pharmacy | Bergen, Norway | Right | February 6, 2015


(I work as a headmaster and one day drive to the local mall during lunch. One of the teachers asks to ride with me as she has an errand to run. When we get to the mall we split up, and then we meet up at the car a little later to go back to the school. The teacher is nine months pregnant when this happens.)

Teacher: *suddenly laughs, apparently for no reason*

Me: “What?”

Teacher: “I just realized why the shop assistant at the chemist was looking at me as if I am completely nuts!”

Me: “Why?”

Teacher: “Well, one of the girls in my class was really worried that she might be pregnant, and I offered to get a pregnancy test for her. So there I came, waddling in with my huge belly, and I asked where the pregnancy tests were. The look the guy gave me was priceless!”
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Default

Can’t Stretch To Accommodate This Call

Pharmacy | Southaven, MS, USA | Right | January 28, 2015


Customer: “Hi, I needed to ask you some questions about condoms.”

Me: “Okay, go ahead.”

Customer: “Well, you see I have a problem. All the condoms seem to be too small and are very tight.”

Me: “Okay, well they do make larger condoms such as Trojan Magnums.”

Customer: “Well, I’ve tried those and even those are too small for me.”

Me: “Well, I’ve never really heard of that, since condoms are designed to be very stretchy.”

Customer: “I’ve just tried all sorts of condoms. What I really need is for you to help me try on the condom.”

Me: *click*
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