(An order comes to my pharmacy for a well-known antibiotic. This antibiotic is known to smell exactly like rotten eggs, so most of us just hold our breath while we count it and try not to think about it too much. We dispense it to a woman who is picking it up for her teenage son. Everything is normal and she leaves with the prescription, but about 10 minutes later she comes stomping back into the pharmacy, pretty much shoves the person that I am currently helping out of the way, and throws the bottle of medication on the counter.)
Customer: “I want to speak to your manager right now! You guys gave me rotten medication!”
Me: “Really? Let me look at the expiration date on your bottle. Normally we don’t keep anything that has one less than a year away.”
(I look at the bottle and see that the pharmacist wrote a date of over a year away, and I go over to our stock bottle and check and the numbers correspond with each other.)
Me: “Hmm. Well, ma’am, it doesn’t look like this medication is expired but I will have the phar—”
Customer: “You are just lying! I mean, come on and open that bottle! It smells totally rotten! I can’t believe that you would ever give someone bad medication! My son is very very ill!”
Me: “Oh, that’s just because the active chemical that is in this medication has a bad smell. Trust me, I wish there was something that we could do about it back here, too. Most of us hold our breath while we count it.”
Customer: “Stop ****** lying to me. You just don’t want to admit you did something wrong! I will have your job for this, b****!
(At this point the pharmacist who has been listening the whole time walks over.)
Pharmacist: “Ma’am, while I don’t like the fact that you are calling my staff names like that I will let you know two things. One is, certain chemicals have a bad smell. It’s just a fact of life. So, while I know that smell is unpleasant, it’s just one of those side effects that come with being able to take medications that will help your sick son. I assure you it’s supposed to smell that bad. If it didn’t, it wouldn’t work right. Two, since you don’t seem to want to listen to my employees and call them awful names, this will be the last time that you or any members of your family can shop or fill any type of medication here. Maybe in the future you can learn how to treat people the way you want to be treated.”
(The woman proceeded to turn bright red with embarrassment and tried to apologize, but my boss wouldn’t hear it. That was almost two years ago and he still will not allow her or her family to fill their prescriptions at his pharmacy.)
Canada, Clinic, Manitoba, Winnipeg | Healthy | January 10, 2018
(My husband and I had decided to go on a trip to the Dominican Republic with another couple. This couple is about 10 years younger than we are and more attractive. When we go to get our vaccinations before the trip, this happens.)
Nurse: *to the other couple* “Now, you two weren’t planning on getting up to anything naughty with the locals, were you?”
Male Friend: *grinning* “Like what?”
Nurse: *wags finger coyly* “You know what I mean. No sexual activity, okay? You could catch something that these shots won’t prevent.”
Female Friend: “Don’t worry, we won’t.”
Nurse: “Good to know. Have fun. Next!”
Me & My Husband: “That would be us.”
Nurse: *suddenly very business-like* “I have a warning for you two, as well.”
Me: “Don’t have sex with the locals?”
Nurse: “What? No, I was going to warn you not to eat the fish. It might make you sick.”
(As we walked away, my husband said “I feel vaguely insulted and I’m not sure why.”)
Hospital, Melbourne, USA, Victoria | Healthy | January 10, 2018
(I go to get an internal ultrasound due to some gynecological issues. The place I’ve been referred to is specifically for women’s ultrasounds and while they do things for not-pregnant women, most of their work is women who are trying to get pregnant, currently pregnant, or just had a baby. They need to check off a couple of things before they start and the technician is going through my file notes.)
Tech: “I see here that you have the copper IUD.”
Me: “Yeah, I got it about six months ago.”
Tech: “Why do you have one?”
Me: “…because I don’t want babies?”
Tech: *laughs* “Yeah, that was a stupid question. I meant copper was an unusual choice. Why not the [Brand]?”
(This is back when the “puff of air” type of glaucoma test was still common. I am 13 or so at this point and have a very strong blink reflex, as well as anxiety that makes me very uncomfortable in medical offices, meaning I have a bad startle reflex, as well. My dad has warned me that the glaucoma test is unpleasant, so I make a request of the nurse doing the test.)
Me: “Can you please count down before you shoot the air? I’ll jump really badly otherwise.”
Nurse: *dismissively* “Uh huh, got it.”
(I’m shaking like crazy when I put my eye up to the machine but trust that the nurse will honor my request. I hear her making some adjustments, and then suddenly she shoots me with the air and I nearly fall out of my chair.)
Me: *startled and close to tears* “You said you’d count.”
Nurse: “I can’t; you’d move away if you knew when it was coming. Oh, come on, you jumped so fast my results got messed up, so we’ll have to redo that eye.”
(She has to do the test three times on one eye and two on the other because I keep jumping so badly. By the time she finishes, I am a wreck and terrified of coming back the next year. Fortunately, shortly after that they raise the minimum age for the test to 18, but when I reach 19 and have an appointment at a new practice I’m still petrified at the thought of the test.)
Me: *to the nurse* “Is there any way I can opt out of the glaucoma test? I don’t have a family history of it and I’m not old enough to be at risk yet.” *I explain my bad experience from years earlier*
New Nurse: “Oh, don’t worry, we actually don’t use that version of the test here. It’s not as accurate, anyway.”
(The new version involves numbing drops and having the eye touched with a small instrument, and I didn’t feel a thing. The new nurse said the other woman had no reason not to count down for me.)
(I arrive for a dentist appointment to have some X-rays of my jaw. I am sitting in the waiting room for around 10 minutes when I am called through.)
Dentist: “Okay, sit yourself back down and we’ll take a look.”
(She starts feeling around my gum line. I’m not sure why, but just assume it has something to do with the X-ray.)
Dentist: “How does that feel?”
Me: “What do you mean?”
Dentist: “Is it numbed up yet?”
Me: “No?”
Dentist: “Hmmm. We can’t give you any more anaesthetic today. We’ll give it another few minutes.”
Me: “Umm, you haven’t given me any anaesthetic.”
Dentist: *turns back to computer* “Are you [Name]?”
Me: “No, I’m [My Name].”
Dentist: “Oh, you’re my next appointment. Looks like [Assistant] called you in by mistake.”
(I was sent back out and the other patient is called in — a young girl, while I’m a 27-year-old man. I was honestly so shaken by how the dentist didn’t realise the difference that I left and forgot the appointment. I didn’t go back for another two years until the pain in my jaw reached unbearable, at which time most of the staff had been replaced (including my old dentist). I had to register again, but I was put with someone more competent. I got my X-rays and found out I have temporomandibular disorder. I was sent to my GP (which admittedly I should have gone to initially) and prescribed antidepressants to try and relax the muscles. I put myself through two years of additional pain because I was mistaken for a child.)
Columbia, Medical Office, South Carolina, USA | Healthy | January 9, 2018
(My dad, who is in his late 80s, goes in for his yearly check up.)
Doctor: “Well, Mr [Dad], Everything looks good except the fact you have gained a little over 10 pounds since I last saw you.”
Dad: *sighs* “Does that mean I have to go on a diet? With Christmas coming up it’s going to be hard. My daughters, grandchildren, and son are all great cooks and they always make all sorts of yummy things for me for gifts.”
Doctor: “Sir, you are 89 years old. I wish my blood pressure was as good as yours. Your cholesterol is perfect, your blood sugar is perfect, your heart is as healthy as any 30-year-old, you can see perfectly with a little help of glasses for reading, you take NO medication of any kind, not even aspirin. You walk. Frankly, I wish I was in as good of health as you are and I am over 35 years younger. Honestly, at this point in your life, I vote you just eat anything and everything you want. You obviously are doing just fine.”
(Dad really loves his doctor and he enjoyed Christmas thoroughly!)
(Recently I’ve had some tooth pain on the lower left jaw which prompts going to the dentist. As I have severe anxiety and my medication causes some dry mouth, it’s necessary to inform the dentist about it. Note that I’ve had anxiety since about thirteen and am now in my twenties.)
Dentist #1 : *after having done nothing more than look in my mouth* “Do you have any medical conditions?”
Me: “I have anxiety.”
Dentist #1 : “Okay, so, when you have anxiety and stress you can grind your teeth and since you have some gum disease you must be creating a sore spot. I’m not seeing any evidence of grinding, but let’s go ahead and get you treated for gum disease. We’ll need to schedule four [Expensive Treatments].”
(He then leaves, ‘finished’ with his exam, and cannot be found when I go to leave. I am furious that he’d brushed it off as being my anxiety, and I promptly found another dentist who was able to get me in quickly.)
Dentist #2 : *having spent a good ten minutes poking and prodding the teeth along my left side* “Okay, and do you have any medical conditions?”
Me: “I have anxiety and take medication for it.”
Dentist #2 : “Do those medications cause any dry mouth or irritation?”
Me: “A little dry mouth.”
Dentist #2 : “Okay, that’s probably contributed to the little bit of gum disease I’m seeing, but that can be fixed with a deep cleaning. The biggest problem I’m seeing is that you have a wisdom tooth with a massive cavity. It is possible that wisdom tooth is transferring the pain down to here—” *indicating exactly where I’d showed him it was hurting earlier* “Pulling that should help. We can do either pulling, the cleaning, or do them both today.”
Me: “Another dentist told me it was just my anxiety making me grind my teeth.”
Dentist #2 : “Did he mention the grand-canyon sized cavity in the wisdom tooth?”
Me: “No.”
Dentist #2 : “Then you might want to never go there again. That was the first thing I saw, and I can’t find a trace of teeth grinding.”
(I ended up getting the wisdom tooth pulled and aside from the pain of having said tooth pulled, my mouth felt better! He also prescribed some antibiotics to help prevent infection from the cavity and that would help clear up some of the gum disease. The cleaning is scheduled for a few weeks from now to give my mouth plenty of time to heal. He also recommended I look into a dry mouth rinse and asked if there were any special procedures to keep in mind for my next appointment because of my anxiety. It just goes to show that looking at the entire problem and not just a small part of it can fix things a lot faster and easier!)
Indiana, Indianapolis, Medical Office, Non-Dialogue, USA | Healthy | January 8, 2018
My mom is having some blood tests done. The technician takes the sample and has my mom put pressure on her arm for a few minutes. Mom then puts on her coat, leaves the office, and heads for the elevator.
When the elevator arrives, the woman inside looks at my mom and shouts, “LADY!” Mom looks down and sees blood running down her arm and hand.
She goes back to the doctor’s office, where the staff bandage her arm, clean her coat as best they can, and make her wait half an hour to make sure she’s OK before sending her home.
The next morning, she gets a call from the doctor’s office. “Could you come in again today? The driver who came to pick up the samples yesterday dropped and broke them all.”
(I am in hospital for a suspected concussion. It is lunch time and I have ordered some custard. I am about to start eating it when a nurse on the ward comes up to me.)
Nurse: “Sorry, [My Name], but you can’t have that.”
Me: “Why not?”
Nurse: “It doesn’t meet his dietary requirements.” *points to patient on other side of the ward*
Me: “It doesn’t meet his?”
Nurse: “No.”
Me: “Well, it meets mine.”
Nurse: “That’s not how it works.”
Me: *looking around* “Two other people have ordered custard, too. Are you going to take theirs as well?”
Nurse: “…” *walks away*
(I asked the head nurse about it later, and she told me that she does it repeatedly through the week with the head trauma patients, and secretly eats it herself. They’ve found her in the wet room several times, sometimes with multiple servings. They’ve all tried to complain, but whenever she’s at risk of losing her job, she claims to be of [Country] descent, which seems keeps the higher-ups at a distance, cautious of racial discrimination claims.)
(I have requested copies of a recent chest X-ray, as for whatever reason therapist has been unable to receive them. I have decided to just to pay for them, as overall the process is easier and faster. Curious, I decide to look at them once they arrive, and end up calling the department again.)
Me: “I’ve just looked over these X-rays and they aren’t mine.”
Person: “I’ll just put you onto the technician; he usually handles requests.”
Technician: “I doubt you would understand the difference between yourself and another person in terms of an X-ray, so I must disagree. They are yours.”
Me: “Are you looking at them now?”
Technician: “Yes.”
Me: “And you don’t see anything odd, like breasts?”
Technician: “…”
Me: “Or, nipple piercings?”
Technician: “Let me just check that for you.” *mumbles* “Who the h*** has an X-ray with nipple piercings in?!”
Me: “I don’t know, but I trust this matter will be resolved quickly.”
Technician: “Of course. I will ring you back later today.”
(He didn’t ring back, and I ended up ringing up every day for weeks before I could get through to him. He finally, and begrudgingly, admitted that my X-rays had gone missing and I needed to come in for more. I assume he must have discovered they were missing, and decided to just send out someone else’s instead. I was horrified by the whole experience, and had my therapist request I have the X-rays done elsewhere. I submitted a formal complaint, but I don’t know if anything happened as I have put myself at distance from them.)
Canada, Medical Office, Saskatchewan | Healthy | January 6, 2018
(I’m in high school, having dinner with my first girlfriend and her family, when her mom leans over to me.)
Girlfriend’s Mom: “Did you know your pupils are different sizes?”
Me: “…no?”
Mom: “Have you been in an accident? Hit your head recently? This is really serious!”
Me: *starting to get freaked out* “N-no, nothing like that!”
Mom: “You NEED to get this checked out! You might have a brain tumour!”
(I go home and tell my mom, who makes me an ophthalmologist appointment, but the soonest I can get in is in a month. I spend that month terrified I have cancer. Finally my appointment arrives, and they run a barrage of tests on my eyes.)
Doctor: *casually* “You know; I’m still going to dilate your pupils just to make sure; about 25% of people’s pupils are just naturally different sizes.”
(I’m glad everyone was concerned and thorough, but they couldn’t have told me that earlier? More than ten years on, my pupils are still different sizes.)
(I’m donating blood, and the donor phlebotomist is an absolute klutz. We’re in a donor bus (like a camper that they park at places to have mobile donor drives) and she keeps on knocking into other phlebotomists, dropping things. She has just finished freaking out that she started another donor at just the wrong time, and she’ll have to start his and stop mine at the same time. She comes over to take out my needle, bumbles for a bit, and then pulls it out, leaving a trail of blood down my arm. I’m trained in phlebotomy, so I know that she just has angled the needle down and it’s dripping, and I’m not freaked out by it. But this is her response.)
Phlebotomist: “Oh, whoopsie!” *yells* “CLEAN UP ON AISLE FOUR!”
(She then wiped it up, and continued to bumble around like nothing happened, while the rest of the bus stared at us.)
Family & Kids, Medical Office, Ohio, USA | Healthy | January 5, 2018
(For a few years now, several doctors have suspected that I have some form of an autoimmune disease, as I’ve had problems with excessive bleeding and joint pains most of my life. I’ve just been to a specialist, who, based on the limited information I had about my family’s medical history, concluded that the odds of me having a genetic disease are limited. I’m at my GP’s office, with a list from my mother. My mother and I have the same GP, and I’ve been seeing her my whole life.)
GP: “I know you mother has [Condition #1 ], and you’re saying her sister has it as well?”
Me: “Yes, and another one of her sisters has [Condition #2 ]. Then I have a cousin with [more severe Condition #1 ], and another cousin with [more severe Condition #2 ]. My grandmother had [Condition #3 ], which her mother died of.”
GP: “Luckily, no one dies from [Condition #3 ] today. Is your grandmother still alive?”
Me: “No, but she died of old age and stubbornness.”
GP: *chuckling* “Right. And this is all on your mother’s side?”
Me: “Yes.”
GP: *reading through the list again* “Well, I’ll send the information to [Specialist] and we’ll see if that’ll change her diagnosis.” *somewhat jokingly* “Let’s hope you get most of your genes from your father’s side.”
Me: “Really? Because Dad has epilepsy, his sister had breast cancer, they both have diabetes, and Grandpa thinks he’s back in the 1950s
(I’m receiving a dose of chemo treatment, which in this hospital means sitting at desks in a room with several other patients. Probably as a result of their job risk assessment, the nurses are all wearing funny-looking, disposable filter masks, which is a novelty and a noticeable one.)
Patient: “Nurse, why are you wearing those masks today?”
Nurse: “It’s a safety measure, so we don’t accidentally breathe the chemotherapy drugs.”
Patient: “Then why aren’t we given masks as well?”
Nurse: “Because they wouldn’t do much of a difference, since you’re getting the drugs straight into your bloodstream anyway?”
(Despite the usually sombre atmosphere in the room, there was some chuckling
College & University, Health & Body, Rude & Risque, USA | Healthy | January 4, 2018
(Regrettably, our local university is the main reason that county STD rates are the second-highest in the state (the highest-ranking county is home to a naval base). Outbreaks are common and rather a grim joke with local healthcare providers. The county has purchased a new emergency radio system and one of their officers has arrived to train our staff on how to use the equipment.)
Instructor: “The great thing about this system is that it is linked to over two hundred towers, state-wide. This means that if you need to, you can communicate not only throughout the county, but with other jurisdictions as well. For example; let’s say you have to set up some kind of emergency clinic at the University for… I don’t know, what’s an epidemic that the students might experience there?”
Me: *without thinking* “Probably chlamydia.”
(My boss shushed me, but our director of nursing almost fell off her chair from laughing so hard.)
(We have a new member of staff at the pharmacy and we’ve got a number of regulars who come in to get their weekly medications, often quite a few items. This employee somehow gets it into her head that anyone with a weekly prescription is a drug abuser. One of our regulars is on a lot of different pain medications.)
Regular: “Good morning! I’m here to pick up my prescriptions. My name is [Regular].”
(The new staff member goes out to the back of the store and comes back out a few minutes later.)
New Staff: “No, there isn’t anything.”
Regular: “I pick this up every week, and I know I have at least three months’ worth of repeats for all these from the doctor.”
New Staff: “No. No, we have nothing.”
Regular: *spotting our pharmacist who knows her very well* “Hi, [Pharmacist]! Got my weekly meds?”
Pharmacist: “Oh, yeah. I did them yesterday—”
New Staff: “No! No, you didn’t. We have nothing!” *to Regular* “You need to leave; we have nothing for you!”
Pharmacist: “Don’t be daft. I’ll go fetch them.” *heads to the back and comes out with a large bag* “Can I just check your address and date of birth?”
Regular: *gives details*
Pharmacist: “Yup, here you go. See you next week!”
New Staff: “I told her we had nothing! Why did you make me look like a liar?!”
Pharmacist: “Because you were lying? [Regular] comes in every week and I always have her meds done.”
New Staff: “I saw what she’s on. She’s a f****** druggie. You shouldn’t enable these people.”
Regular: “I beg your pardon?”
Pharmacist: “Okay, we do not treat customers like that. Whatever personal views you have on certain medications, you leave those views at home.”
New Staff: “She’s a druggie. Why would anyone else need [strong pain medication]?”
Regular: “Because half my lower spine was smashed in an accident and I live in constant, agonising pain?”
New Staff: “Shut up, druggie.”
Pharmacist: “Right. That’s it. Go home.”
(She was fired that day, and officially cautioned by the police when for two weeks afterward she kept hanging around the pharmacy entrance waiting for our regular customer so she could yell at them some more. We know this because she told EVERY other customer entering our store. Luckily, our regular has a good sense of humour and just laughed off the whole episode.)
Finland, Health & Body, Pharmacy | Healthy | January 3, 2018
(The men in my family tend to start suffering from hair loss in their mid-20s, and mine seems to have started, so I go to a nearby pharmacy to buy certain shampoo recommended by my stepfather. Note that I have grown my hair for a few years and it’s currently some 18 to 20 inches long.)
Employee: “Hello, can I help you with anything?”
Me: “Yes, I was looking for certain shampoo but don’t remember the name of the product.”
Employee: “What kind of shampoo? For dry hair, or–”
Me: “For hair loss.”
Employee: *goes silent and stares at my long hair, then grabs a bottle off a shelf* “Well, we have this one.”
Me: “That’s the product; thank you!”
(I only realized what had happened after I got back home.)
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