Have A Heart, Use Your Brain

She’s About To Put Her Foot In It
BAD BEHAVIOR, HOSPITAL, NURSES, USA | HEALTHY | APRIL 26, 2019
(While cleaning a route for climbing, some rocks come loose and hit my foot. I am a few hours from the nearest town, and about six from the nearest hospital. Because the pain is manageable, I just lace my boots up and get a ride to the hospital a few days later. I will admit to looking more than a little scruffy at this point, and bathing hasn’t exactly been a common occurrence over the past few months due to lack of facilities.)

Nurse: “Why are you here today?”

Me: “I think I broke my foot.”

Nurse: “Why do you think that?”

Me: “Around 45 pounds of rocks fell on it a few days back, and I can move one of the bones around.”

Nurse: *rolls her eyes* “Are you sure that’s not just a joint? If you broke something a few days ago, you would have come in a few days ago.”

Me: “Well, it wasn’t really an option because I was two hours outside of [Small, Rural Town] and had to wait to get a ride to here. Plus, it’s really swollen and I don’t think the arch of my foot has a joint in it.”

Nurse: “If you want pain meds, just admit it. I’m not wasting time on a room for you if you’re just looking for pills.”

Me: “I haven’t asked for any medications at all, and I just want an x-ray of my foot.”

Nurse: “No. You clearly want drugs. I’m not wasting time on you anymore. Just leave. Try the methadone clinic across the street.”

Me: “No. I am not leaving until someone actually examines my foot!”

Nurse: *rolls eyes again and motions to the security guard* “Listen, if you won’t leave, we’ll have to escort you out.”

Me: “Just have someone actually look at my foot! I don’t want pills, I don’t want a room; just have an actual doctor look at my d*** foot!”

(The security guard looks at me and the nurse.)

Nurse: “Get her out of here; she’s a junkie.”

Guard: *looking confused* “Has she asked for pills? Or been violent to you? Because I haven’t seen her threaten you, [Nurse]. I don’t see why she needs to leave before seeing a doctor.”

(The nurse stomps away but returns a few minutes later, dragging a doctor by the sleeve.)

Nurse: “See? She claims she broke her foot days ago and just now came in for it. She’s clearly looking for drugs or a place to sleep.”

Doctor: “Have you actually looked at her foot yet, [Nurse]?”

Nurse: “No! She’s gross and clearly faking it! She doesn’t need treatment; she needs a f****** job!”

Doctor: “Let me see your foot, ma’am.”

(I take off my boot and sock. Apparently, one of the bones has moved around; it’s now visibly poking up.)

Doctor: “[Nurse], get out of here. Her foot is clearly broken. Go find something else to do, instead of your asinine crusade against people who you don’t like.”

(I got my foot x-rayed and got a boot for it. I broke it in five places and the doctor said I was lucky to not have caused permanent damage by not getting it set right away. The nurse had to send me an apology letter for her behavior, and I learned to shower and look nicer before going to a hospital!)

She Had A Fall, And So Did Australia, Apparently
AUSTRALIA, GOLDEN YEARS, HOSPITAL, PATIENTS, PERTH, POLITICS, WESTERN AUSTRALIA | HEALTHY | APRIL 26, 2019
(I’m in the ER with my husband after he broke his arm. A woman and her adult daughter are in the curtain area next to us. From what I can gather, the older woman had a fall and hit her head; she doesn’t remember what happened and has lost her hearing aids. The nurse is asking her some general questions. It is 2014 and we live in Australia.)

Nurse: “Okay, just a few questions. What is your full name?”

Older Woman: “[Older Woman].”

Nurse: “Great, and your birthdate?”

Older Woman: “Pardon?”

Daughter: *bit louder* “Your birthday, mum”

Older Woman: “Oh, it’s [birthdate].”

Nurse: “Who is the prime minister?”

Older Woman: “I’m sorry, what?”

Daughter: *louder again* “Who’s the idiot that runs the country?”

Older Woman: “Oh, that’s Tony Abbott.”

(My husband and I couldn’t help but laugh. The nurse had a good chuckle, too.)

No Three Cheers For This Doctor
BAD BEHAVIOR, DOCTOR/PHYSICIAN, GEORGIA, HOSPITAL, USA, WILD & UNRULY | HEALTHY | APRIL 25, 2019
(My first experience with a migraine is not a fun one. I lay in bed for two days and nothing works. I am ten at the time. My mom decides to take me to the ER to get stronger medicines since I am missing school and crying any time I am awake. After waiting for an hour, I am taken back and they begin prepping for medicine.)

Doctor: “All right. I’m going to give you a shot to help your head.”

Me: “W-what? I didn’t…”

(I start crying again due to a fear of needles while my mom comforts me. The doctor preps the shot.)

Doctor: “All right. Going to count to three and then we’ll stick you. One… Two…”

(He then jabs the needle in. I scream and jerk away because I wasn’t prepared, causing blood to get all over my arm.)

Doctor: “What the h*** was that for?! You’re ten! Grow up!”

Mom: “And you stabbed my child! You said, ‘On three’!”

Doctor: “Well, if he wasn’t such a brat—“

(A nurse comes in at that moment and sees me crying with blood all over my arm, my mom cornering the doctor, and the doctor with the needle still in his hand. The doctor shoves my mom away and all but slams the needle into the nurse’s hand.)

Doctor: “You take care of this spoiled brat!”

(The nurse patched me up and waited until three to stick me. It took a few tries, but we finally got the medicine. Once it took effect, I don’t remember anything, but, from what I heard, the doctor was fired because he was too rough with patients. One even almost died because of him.)

The Faint Is Not A Feint
DOCTOR/PHYSICIAN, JERK, LAZY/UNHELPFUL, MEDICAL OFFICE, NURSES, USA | HEALTHY | APRIL 24, 2019
(My adult daughter has multiple medical issues, including vasovagal syncope — she faints — triggered by several things, including vomiting and even small blood draws. I am with her for support and as her driver in case of problems when she goes to get a routine blood draw that requires multiple vials. Due to insurance issues, she is going to an unfamiliar lab and has called in advance to verify that there is a bed available for her to lie down for the draw, as it’s the only way to prevent an event. She is called by the phlebotomist.)

Phlebotomist: “Please have a seat here in this chair and we’ll get started.”

Daughter: “I need to lie down or I’ll faint. I was told you had a bed available?”

Phlebotomist: “Oh, was that you who called? Please just sit down. I draw blood every day, all day, and I’ve never heard of such a problem.”

(It’s actually fairly common.)

Daughter: “I have vasovagal syncope triggered by having my blood drawn. I’d rather lie down so I don’t end up on the floor.”

Phlebotomist: “There isn’t a bed available. Now, you’re holding up the process as there are several others also waiting to have their blood drawn. We’ll just have to deal with it if it happens, which I know for a fact it won’t. I’m very good at my job.”

Daughter: “I’d rather wait for a bed. How long will it be?”

Phlebotomist: “We don’t have any beds in the lab. We’d have to go to the doctor’s office next door, and I’m not going to do that. These chairs recline a bit; I’ll put it back and you’ll be fine. Now, are you going to get the blood drawn or not?”

Daughter: *not wanting to make a scene and needing to have the procedure completed* “Okay, but I warned you; you can’t say I didn’t.” *and to me* “Mom, please come in and be ready to catch me.”

(The phlebotomist prepares my daughters arm for the draw, commenting about how she’s never seen anyone actually faint from a simple blood draw, and what a wuss my daughter is for having to have her mother present for the procedure. When she inserts the needle and starts to draw the blood, my daughter’s eyes roll back and she starts to slide out of the chair.)

Phlebotomist: “What’s happening?! Wake up, wake up! You can’t do this to me! Please, Mom, hold her up while I finish!”

(So much for not keeping the others waiting. She was out cold on the floor for several minutes, and it was over half an hour before she could stand to even get into a wheelchair to leave the room. They’ve since installed a fully reclining chair in the lab, and the phlebotomist learned a valuable lesson about listening to the clients. Also, my daughter will now not allow anyone to draw her blood unless she is fully lying down and will not take “no” for an answer.)

Cyst-emic Failure To Diagnose
CANADA, DOCTOR/PHYSICIAN, HOSPITAL, IGNORING & INATTENTIVE, STUPID | HEALTHY | APRIL 24, 2019
CONTENT WARNING: This story contains content of a medical nature. It is not intended as medical advice.

(I wake up in excruciating and familiar pain. As someone who has cystic ovaries, I can tell when a cyst is about to rupture; the pain is as identifiable as it is horrific. Other symptoms accompany it, including increased discharge from the nether regions — a point that is important, I assure you. My husband drives me to the ER where I describe the symptoms to the nurse, who winces empathetically.)

Nurse: “I’ve had that, too; I know exactly how you feel.”

(The doctor comes in and I clearly explain my symptoms in detail. She performs a pelvic exam.)

Doctor: “Have you inserted a suppository because of the discharge?”

Me: *in disbelief* “No, that’s the other symptom I mentioned to you; it’s fluid from the ruptured cyst.”

(She then grabs my right leg, pushes it up and into my abdomen, and asks me if it hurts as I gasp and retch from the pain of it torquing my ovary. Her diagnosis?)

Doctor: “Tendonitis in your leg.”

(She sent me home with instructions to alternate ice and heat. The sympathetic nurse urged me to seek a second opinion, which I did. At the second hospital, I explained all of my symptoms to the triage nurse, and said, “You will see in my records that I was just seen at the other hospital and was released with a diagnosis of tendonitis. I thought I’d come to see someone at your facility since, apparently, tendonitis is leaking out of my vagina.” Once she finished laughing, she and the rest of the medical team quickly diagnosed me with a ruptured ovarian cyst, and provided the pain medication and follow-up care I needed!)

A Short Pregnancy
DOCTOR/PHYSICIAN, HOSPITAL, SILLY, USA | HEALTHY | APRIL 23, 2019
(During my third trimester, I am being seen one visit by a doctor who is not my usual ob/gyn. My usual doctor is about five feet tall — 5’2” in heels. I’m 5’3” if I don’t slouch, and my baby is about six pounds. As the doctor in this visit is going over my information, verifying who my doctor is, and checking the size of my baby, he finally exclaims loudly

Doctor: “Jeez, there are a lot of short people involved in this pregnancy.”

(My husband and I kept it together but had a really good laugh later on.)

College Doesn’t Cause Less Anxiety, Trust Us!
DOCTOR/PHYSICIAN, FLORIDA, JERK, LAZY/UNHELPFUL, MEDICAL OFFICE, USA | HEALTHY | APRIL 22, 2019
(I was diagnosed with a general anxiety disorder and panic disorder at nineteen, and have been on anti-anxiety medications since. Sometimes, they stop being as effective, or the side effects become worse, and I need to return to a doctor to change my prescription. This was never an issue before, as my dosage is low and I don’t require strong or addictive medication. However, after moving, I go to see a new doctor. The clinic has gotten all my medical records from my previous one, and I have filled out the forms, detailing my conditions. The doctor is a general practitioner, is male and middle-aged, and immediately seems to be only paying half-attention. I am a twenty-five-year-old female.)

Doctor: “Now, why is someone like you on anxiety medication?”

Me: *confused* “Because I have an anxiety and panic disorder. I was diagnosed years ago, as it says in my file.”

Doctor: “Have you ever tried losing weight?”

Me: “Uh, yes. I’ve been on diets since I was five. I do eat healthily and I walk a mile almost daily–“

Doctor: “And you’re not working.”

Me: *having no idea what this has to do with anything* “No, not yet. I just moved states with my family.”

Doctor: “So, you plan on working? Or are you going to school?”

(I have absolutely no idea where this conversation is going, or why he’s suddenly asking about my life. In the back of my head, I’m hoping he’s trying to figure out what medication to put me on if I’m entering a more stressful situation.)

Me: “No, I’m not planning on going to college, and I’ve started looking for a job–“

Doctor: *cutting me off in a grandfatherly, scolding tone* “Now, why aren’t you planning on going to college? There are lots of good colleges around here.” *starts naming off colleges*

(I am getting increasingly embarrassed and flustered. I attended one year of community college, but my health had taken such a terrible turn from the constant stress and panic attacks I nearly ended up in the hospital. I didn’t continue.)

Me: “I’m… not really interested in going back to college, sir. Can we get back to my–“

Doctor: *dismissively* “Now, now, I’ve got a granddaughter your age; I know what I’m talking about. You don’t need more pills. What you need is to get your degree, lose weight, and find a good man to marry. You’re anxious because your life isn’t heading anywhere! I’ll put you on [medication] for now, but when you come back, I expect you to be enrolled somewhere, you hear?” *winking at me* “Doctor’s orders.”

(I was so bewildered and humiliated I just wanted to get out of the office. I took my prescription and never returned to his office again. I’ve had doctors be unprofessional before, but I’ve never had one lecture me on how going to college would magically cure my mental illness!)

Getting High (Prices) On Medication
CALIFORNIA, EMPLOYEES, PHARMACY, STUPID, USA | HEALTHY | APRIL 22, 2019
(I’m at the pharmacy to pick up one of my regular prescriptions. This one is about $5. After the pharmacy tech verifies my identity, the following occurs

Tech: “Okay, just this medication? That will be $45.”

Me: “Wait, what? It’s usually $5. Why is it so expensive?”

Tech: “Hmm, looks like we didn’t run it through your insurance.”

Me: “…”

Tech: “…”

Me: “Could you run it through my insurance?”

Tech: *surprised* “You want me to do that?”

Me: “Yes. Yes, I do.”

(I did get my medication for the right price and headed home. This was over a year ago, and I’m still baffled why asking for it to be run through my insurance was such an odd request.)

Are You Sure You’re Sure?
DOCTOR/PHYSICIAN, HOSPITAL, IGNORING & INATTENTIVE, NURSES, PATIENTS, UK | HEALTHY | APRIL 21, 2019
(I have appendicitis and have presented at the hospital late at night. These conversations take place over the time between then and finally having surgery the following afternoon. My cis female partner is with me throughout.)

Doctor: “Any chance you could be pregnant?”

Me: “No, this is my only sexual partner and she can’t get me pregnant accidentally.”

Partner: “Well, we aren’t using contraception.”

Me: “True. We’d make a fortune if you did get me pregnant, though.”

Doctor: “We have to do a pregnancy test, anyway.”

(Forty minutes later, in the surgical assessment unit…)

Junior Doctor: “And any chance you are pregnant?”

Me: “The GP did a pregnancy test and it was negative and no, no sperm has been anywhere near me.”

Junior Doctor: “Well, we will do another test.”

(Two hours after that, when I am finally seen by the on-call registrar…)

Registrar: “You must be in agony. Any chance you might be pregnant?”

Me: “You’ve done two pregnancy tests tonight, both negative. This is my only sexual partner. Please, can you just give me some pain relief?”

Registrar: “Yes, we will get antibiotics and saline set up via a cannula and get you some pain relief and then admit you. We need to do swabs for MRSA and a pregnancy test.”

Me: “I have not been able to keep anything down, including more than a sip of water, for over twelve hours now. I am quite dehydrated. The chances of me being able to pee into a cup are very slim.”

Registrar: “Well, just do what you can.”

(A few hours later, I am admitted in the middle of the night and finally given pain relief, and I wake up on the ward.)

Nurse: “Now, we have an order for a pregnancy test; apparently, you couldn’t produce a sample last night, but now that we have fluids in you, you should be able to.”

Me: “I have had two pregnancy tests already since I got here, but sure, let’s do a third.”

(Later, during surgical rounds…)

Surgeon: “Right, well, you’re on the list for urgent surgery. We will need to do a pregnancy test before we can operate, though.”

Me: “You have done three already. All negative. My only sexual partner doesn’t produce sperm and we are not trying for a baby.”

Surgeon: “Three? Maybe I can check those results.”

Me: “Thanks.”

(Nope, the nurse appeared with another cup for me to pee into. I had my appendix out and I was very definitely not pregnant.)

Would Rather Deal With The Fungus
DOCTOR/PHYSICIAN, JERK, MEDICAL OFFICE, NON-DIALOGUE, USA, VIRGINIA | HEALTHY | APRIL 19, 2019
I am extremely susceptible to fungal infections like ringworm. It’s not a real problem, for the most part, just an unsightly nuisance. I had a mark on my arm that I knew from experience was a fungal infection, but the OTC drugs don’t work well on me, so while I was visiting a new doctor about an unrelated issue I asked her about getting a prescription for it. The doctor asked me why I needed it, so I showed her the mark on my arm and explained my history with these kinds of infections.

The doctor immediately got extremely snotty and annoyed with me. She said that I wasn’t a doctor — which is true — and that whatever that mark was, it was not a fungal infection, and that it could be very serious. She said I should tell her about any worrisome marks and then let her do her job — determining what they are and making decisions about my care — without making guesses about what the problem is. She announced that she was going to look at a sample of the mark to determine what it was and what needed to be done, took a skin scraping, and flounced out of the room.

Five minutes later she was back. She wouldn’t look me in the eye while she told me it was a fungal infection, handed me a script, and then marched out.

They Manipulate Grass Now, Too
AWESOME, HEALTH & BODY, HOME, INSPIRATIONAL, KANSAS, NEIGHBORS, USA | HEALTHY | APRIL 18, 2019
I’m an adult living with my parents. My mom’s chiropractor lives across the street from us. One day at an appointment, she is telling him that she is rather sore. She has to do most of the chores around the house, including mowing the lawn, because both my dad and I are recovering from surgery.

A few days later, my dad steps outside to get the newspaper and finds the chiropractor mowing our lawn for us.

Just His (Red) Cross To Bear
BLOOD DONATION, NEW YORK, SILLY, SPOUSES & PARTNERS, USA | HEALTHY | APRIL 17, 2019
(For those who don’t know, there is a specialized blood donation process called apheresis. In this type of donation, the platelets are separated out of the bloodstream and collected, while the rest of the blood is returned to the body. It takes longer than a regular whole blood donation but can be done more often so people can give more. The phone rings and I answer it.)

Me: “Hello?”

Caller: “Hello, this is [Caller] from the American Red Cross calling to speak to [Husband] about scheduling an apheresis appointment.”

Me: *calling out* “[Husband], it’s the Red Cross. They want to suck your blood!”

Caller: “No, just his platelets…”

Just The Naked Truth, Doc
HOSPITAL, PATIENTS, SILLY, UK | HEALTHY | APRIL 15, 2019
(I’ve been referred to a gynaecologist. After taking my history he shows me behind a curtain, where there is a bed with stirrups, and asks me to get ready for an examination. After a minute or two, I am ready.)

Doctor: *from the other side of the curtain* “Are you decent?”

(My legs are in stirrups, and my genitals are completely exposed.)

Me: *jokingly* “Well, I definitely wouldn’t say I’m decent…”

Out Of Control About The Birth Control
COLUMBUS, DOCTOR/PHYSICIAN, JERK, MEDICAL OFFICE, OHIO, USA | HEALTHY | APRIL 14, 2019
(I am coming in for a routine checkup with my GP. I am female and he is going through all the questions. Then, we get to the contraceptive part.)

Doctor: “Are you on birth control?”

Me: “No, I don’t react well to it.”

Doctor: “So, what do you use for protection?”

Me: “Condoms.”

Doctor: “Condoms are fine and all, but not 100% effective. You should really also be on birth control pills.”

Me: “Well, I tried taking the lowest dose offered, but I gained a ton of weight and was always throwing up while I was on it. I don’t react well to it and prefer not to take it. Condoms work just fine.”

Doctor: “Just using condoms is like playing Russian Roulette! It does not protect you 100%!”

Me: *thinking to myself that the “pullout method” was more akin to “Russian Roulette* “Well, again, I get really sick when I’ve taken it in the past, so I really don’t want it.”

(He went on for about five minutes more on how I was being “risky.” I couldn’t help but feel he was being a “pill pusher” and not listening to what I was saying. At that point, I was 26 and married with a steady job, so if I did accidentally become pregnant it wouldn’t have been the end of the world. Every time I went in after that, he was always pushing birth control. I think I need a new GP.)

Allergic To Dumb Doctors
DOCTOR/PHYSICIAN, HOSPITAL, LAZY/UNHELPFUL, OHIO, USA | HEALTHY | APRIL 12, 2019
(I am in the ER due to a high fever and an inability to breathe without wheezing for a week, having been urged by the nurse advice line to go in. Previously, my GP, who works at the hospital, said that my inability to breathe was due to allergies. I am annoyed at this because she did not even listen to my lungs, even when I told her it felt like I had something in my left lung. After a surprisingly short wait for this emergency room, I get my vitals taken, and then I’m sent back to a room to wait for the doctor to see me. When she finally comes, the doctor barely looks up from her clipboard.)

Doctor: “Miss [My Name], it looks like to me that you have allergies.”

Me: “No, I–“

Doctor: *looks up, clearly annoyed* “Your previous doctor said it was allergies. Coming to my emergency room will not make it not allergies. I’ll even give you an x-ray to show it.” *looks back down at her clipboard* “So, I need you to take a pregnancy test.”

Me: “Don’t need it.”

Doctor: “Yes, you do.”

Me: “I am asexual and my girlfriend lives in another state. No, I do not!”

(I start a wheezing, coughing fit; I try to talk when I can get a breath.)

Me: “Allergies in me makes me lose hearing in my right ear. It makes me look like I’ve been bawling. This. Is. Not. Allergies!”

(The doctor is stunned at my outburst, and because she accidentally left the sliding door open, there are a few other attendings who are staring. The doctor runs off, slamming the door shut behind her. It is over a half hour before a nurse comes to wheel me to the x-ray.)

Nurse: “By the way, good job at getting her to look up and shut up. We said it didn’t look like allergies when [Other Nurse] took your vitals.” *under her breath* “I bet she wasn’t even reading your chart.”

(After the x-ray and breathing treatments, the doctor came back and sheepishly admitted that I had pneumonia in both lungs, my left lung being the worst she’d ever seen. I was also pleasantly surprised to learn that whenever I returned to the hospital for a followup, I didn’t have to deal with the pregnancy question again.)

Parents Of Patients Can’t Be Patient
BAD BEHAVIOR, HOSPITAL, MISSOURI, PARENTS/GUARDIANS, USA | HEALTHY | APRIL 11, 2019
(I’m working on a pediatric hospital ward. A patient quits breathing and a code blue is called.)

Parent: *of another patient on the ward* “Excuse me. We asked for Tylenol ten minutes ago and my child’s fever continues to get worse.”

Nurse: “I’m sorry, but we are in the middle of a respiratory code right now and someone will help you in a few minutes.”

Parent: “I don’t give a d*** about that other child; my child needs Tylenol right now!”

In 1936 my great-grandfather left the Royal Navy with the rank of Chief Petty Officer after 22 years service. He then joined the Admiralty as a Naval Paymaster. During the war he was posted to Ceylon (now Sri Lanka). Much to his chagrin, the authorities insisted that he be given a formal rank and appointed him Lieutenant-Commander. Although he had a uniform, he swore that he would never wear it.

One day a U.S. Sub-Lieutenant needed some information from him and demanded that he presented it to him on board his vessel the following morning. My great-grandfather went home and asked his wife to lay out his dress uniform.
“But Robert, you said you would never wear it.”
“Olive, tomorrow I am making an exception.”

The following morning he arrived at the U.S. vessel, in uniform, and was piped aboard. The vessel`s captain, being massively out-ranked by a Naval Lieutenant-Commander, asked very respectfully what he wanted. My great-grandfather said that Mr ***** had demanded that he bring this information to him and therefore he was doing so.

One hopes that the U.S. Sub-Lieutenant was never again quite so high-handed with a `civilian` worker and also that he recovered from the chewing-out that he will have received from his captain.

Bar, Kentucky, USA

It’s happy hour at the bar I work at, we’re serving a regular we know well for being confrontational normally, and even worse when he gets drunk, but he never actually goes so far as to swing or do anything to incite something past words so we haven’t seen fit to kick him out, we also get people from a nearby military base pretty often, so you’d have to be an idiot to seriously pick a fight. I’m working the bar and see the regular is nearing his point and has gone to pick on someone who, to my horror, is an obvious amputee I haven’t seen before.

Regular: “Come on stumpy, come at me, I’ll even give you the first swing! Or are you gonna show me you’re half the man you used to be!”

The new guy grunts. Obviously annoyed but not wanting trouble he continues to ignore him, then the regular throws his drink in his face.

Regular: “Hey, what’s that on your finger, a wedding band? You even got the d*** to please her anymore? Tell ya what, you give me your address and I’ll go-”

Before anyone can react, the regular is on the floor bleeding from his mouth unconscious, the new guy wipes off his knuckles, sits down like nothing ever happened and goes back to his drink. At this point the soldiers in the bar are going OORAH, when one of them turns to me.

Other regular: “Guy over there is the toughest damn soldier I’ve met, lost his arm to a bomb and still managed to kill the guys that attacked his squad before getting rescued.”

I see the new guy pull out a piece of paper, write something on it, and slip it into the regular’s pocket. When the regular came to it was in the back of an ambulance. The regular was banned for attacking both a veteran and a disabled person as well as jailed for assault. And as for what was written on the note? According to the Vet it was; “What does it say about you that I could still kick your ass with one arm and one punch?”

Coffee Shop, USA

(This is a small, locally owned coffee shop. A customer comes in with a couple of very energetic children who are excitedly jabbering back and forth to each other in a normal inside voice. The customer, their father and a regular, orders his drinks, pays and goes to wait with them, joining in their silly word game. A minute later another customer comes up to the bar to get their drink.)

Customer: “You need to kick those noisy brats out of here.”
Me: “I’m sorry ma’am, but I can’t kick them out for talking. They’re really not being that loud.”
Customer: “And their father, encouraging his kids to talk in public. Disgraceful. You should ban him for that.”
Me: “Ma’am we don’t ban people for entertaining their kids and we don’t kick kids out for talking in a normal tone of voice.”
Customer: (Yelling at me) “Listen you little b****, I’m the owner’s wife and I’m telling you to ban them right f******* now!”
Me: “I can’t…”
Customer: “Don’t you dare open your f****** mouth to argue with me you b***! I’ll have your a** fired.”

(I flinch at the tirade and find myself unable to respond. At this point the father comes up behind her.)

Father: “[My name], get yourself a drink on me and go on break. I’ll handle this. If your boss says anything just say I’ll explain.”

(He turns to the customer as I nod dumbly and turn to make myself a drink.)

Father: “First of all, you don’t treat other human beings like that. If you had any decency I wouldn’t have to tell you that. Second, my kids are being much better behaved than you are. Third, you weren’t even at the owner’s wedding. I was.”

Customer: (Smugly as if calling a bluff) “If you were at the wedding where were you sitting?”

Father: “I was standing right next to her.”

(The customer keeps smiling smugly for a few seconds before realization hits her like a sledgehammer. Her smile falters then she pales visibly and runs from the store. The owner’s husband covered for me for about 10 minutes while I took a break. When I came back there was a $50 bill in the tip jar. He’d never admit to it, but I suspect he put it in there.)

Restaurant, Minneapolis, Minnesota, USA

(I work at a grill. We don’t really have a vegetarian menu so this customer ordered a grilled cheese. A minute after I bring out their food she flags me down.)

Vegetarian: “I hate to be a bother but there’s um, something in my sandwich.” She shows me: a spider is stuck in the cheese. I’m freaking out, sure we’re going to have a bunch of unhappy customers.

The guy from the table next to hers tries to lean over and see it. He asks “What’s in it?”‘

Vegetarian: “Some kind of meat. I’m a vegetarian. I really hate to ask but could I please have a new one?”

Me: “Of course, I am so sorry. I’ll get that to you right away.” I rush the plate back to the kitchen and show the chef. He goes red and starts yelling at his staff. My manager runs over and demands to know what’s happening. I tell him.

Manager: “Who else saw? We can’t afford to comp more than three..”

Me: “Just her table. She told the other tables it was meat.”

My manager was so grateful he sent over an entire dessert platter and comped their meal. When I told her table their food free they left a $100 tip.

Best table I’ve ever had!