Hospital, North Carolina, Nurses, Patients, USA | Healthy | October 7, 2019
(I’m pregnant with my daughter and at the hospital to have labor induced. The nurse is going over final checks and running down how the birthing is going to — ideally — go.)
Nurse: “We may need to give you a blood transfusion if you bleed too much. Let me explain the benefits–”
Me: “Approved. B+.”
Nurse: “Um… Okay… Sign this form.”
(We go through some other routine stuff and get to treating the baby after she’s born.)
Nurse: “It’s standard to give a Hep B and Vitamin K shot to the baby. You don’t have to, of course, but the benefits are…”
Me: “Do it. All the shots.”
Nurse: “Oh, thank God!”
(She caught herself and apologized for her breach of bedside manner. We have a few religious sects in the area that are anti-transfusion and anti-vax, so I can imagine the pushback she got day-to-day. I laughed and explained that we are a “science” family and the awkwardness melted away. The rest of the checks and forms were done relatively quickly now that the nurse knew she didn’t have to sell me on everything. The birth went mostly smoothly and my daughter is now a healthy fifteen-month-old.)
Blood Donation, Doctor/Physician, Health & Body, USA, Washington | Healthy | October 5, 2019
(I donate blood about every two months, provided that I’m healthy enough to do so. One thing the blood bank screens for is anemia: my hematocrit has to be 38 or higher to donate and not become anemic from it. Hematocrit in the low 30s is anemic; around mid-20s you’d probably need a transfusion yourself. But some time in the last eight weeks, the blood bank switched to testing hemoglobin instead, the minimum donation number for which is 12.5. I didn’t know it was a new test.)
Phlebotomist: “Okay, your temperature, blood pressure, and pulse look good. Let’s test your iron.” *pricks my finger, takes a few drops of blood, and puts them in the tester* “You’re testing at 12.6.”
Me: “My hematocrit is 12.6? Should I go to the hospital?”
Phlebotomist: “What? Why? Oh! No, your hemoglobin is 12.6, which for our purposes is equivalent to a 39 hematocrit. You’re fine to donate. If you had a 12.6 hematocrit, you’d be unconscious at least. I’d be calling an ambulance… or a hearse.”
Dentist, Patients, Silly, USA | Healthy | October 3, 2019
(It’s my first visit to the dentist in over ten years, and I tell the doctor that. What she doesn’t know is that I’m very nervous. The last time I was at a dentist, I was 15 and the doctor didn’t put in any anesthesia and drilled into my tooth. It was excruciating and I was crying a lot, and he didn’t seem to care. In fact, he seemed used to crying in his office. Anyway, I decide to bite the bullet and go for a checkup with a woman doctor, hoping she’ll be more sensitive. She finds three cavities, much to my dismay. She actually uses novocaine, and my gum is all properly numbed. However, I suffer from anxiety, so when she’s drilling my tooth, I can’t help but picture her slipping and drilling into my TONGUE, instead. This gives my tongue a mind of its own. It starts trying to escape, wiggling all about, trying to pull itself free and out! I can feel it moving, but the harder I try to stop it — since I don’t want to weird her out — the more it tries. Finally, she stops.)
Doctor: “You don’t have to wiggle your tongue around that much you know. Just try to keep it still.”
Me: “Sorry. I’ll try.”
(And I did, but I could still feel it moving. Finally, she was done and I zipped out of there to pay. I could tell she was relieved, too, and probably told her husband about my crazy tongue!)
Australia, Children, Coworkers, Daycare, New South Wales, Revolting | Healthy | October 1, 2019
(I work in a childcare centre. Every ten minutes we have to check on the sleeping children in the nursery to make sure they are still alive and breathing. A coworker who is quiet, sweet, and very unsure of herself does the check and comes out of one of the cot rooms to say
Coworker: “[Child] has thrown up a little.”
Me: “Oh, okay. Do you want to clean it up, or do the washing up I was about to do and let me clean it up?”
Coworker: “Ah, I’d like to do the washing up if you don’t mind.”
Me: “Sure thing.”
(I go grab what I will need –gloves, washcloths, bag for clothes, etc. — and walk into the room. The child has projectile vomited in her sleep; it is EVERYWHERE and the child is still asleep. The sheets need to be thrown out, the cot has to be disinfected, and the child needs a bath — it is in her hair and in her socks. I walk up to that coworker later.)
Me: “Um, [Coworker]…”
Coworker: “Yes?”
Me: “You led me down a bit of a fantasy there by saying it was a little bit of vomit.”
(She and the other coworkers in the staff room lost it with laughter.)
My mother has Alzheimer’s and lives in a care facility. Not long ago, she was taken ill and they sent her to the local emergency room for some tests as a safety precaution because she can’t communicate and so it was unclear exactly what was wrong with her.
Mum’s husband and a carer went with her from the home and I joined them in the hospital. Understandably, my poor mother, who had no idea what was going on — even though we tried our best to explain — was confused, upset, and maybe even a little frightened.
The nurse taking care of Mum wasn’t unkind as such, but she was brisk and abrupt, and she made little to no effort to try and reassure Mum or interact with her. Again, understandably, Mum became ever more flustered and upset despite our best efforts to keep her calm and reassure her ourselves.
Then, the shift changed, and a new nurse was assigned to take care of Mum. She interacted with Mum; she spoke to her, touched her, calmed her, and reassured her far more than Mum’s husband, the carer, or I had managed to achieve. She even had Mum cooperating.
When Mum was finally released, I went and thanked that nurse for helping a frightened and confused woman feel calm and safe. The nurse was totally shocked that I thanked her. Later, my sister, who’s also a nurse, told me that while people are quick to complain, they rarely say thank you. Nurses do a very hard job, working with people who are ill, frightened, confused, and many other things besides. They’re not perfect, but on the whole, most of them do an amazing job. Please don’t forget to say thank you
(This was a few years ago. I have made an appointment with a new GP to give me a contraceptive implant since I keep forgetting to take my pills and I want to be safe. This is my first time at this particular office.)
Doctor: “So I’m just going to numb the area first and then we’ll get the implant in there.”
Me: “Okay.”
(I roll up my sleeve and turn my head away.)
Doctor: “Are you all right?”
Me: “Oh, yeah, I just don’t like watching the needle go in. So I’m gonna look at that wall there.”
Doctor: “All right, then.”
(She then stuck the needle in and lifted the skin of my arm up with the needle as she removed it. When she apologized she attempted to do it again. Both times were quite painful but thankfully the needle didn’t break and the rest of the appointment went fine.)
Doctor: “Again, I’m so sorry. I don’t know what happened there. Maybe if you didn’t have such tiny arms!”
(Three years later I went to get my implant replaced. This time I got a nurse to do it. She did it completely pain-free on the first try. I guess my tiny arms weren’t a problem for the nurse.)
Awesome, Health & Body, Inspirational, Kind Strangers, Popular | Healthy | May 17, 2016
(My family is visiting my grandma, and we like renting bicycles to ride around the gated community where she lives. My mom and two younger siblings are just on our way back to the house. It’s a very hot day and I’m wearing a dark shirt.)
Me: “Hold up a minute. I feel woozy.”
(I pull onto the grass and sit down, panting, as my vision swirls with purple-green clouds. Usually they clear in a few moments, but they’re not going away. I can’t get back on the bike until I can see, so Mom is about to send my brother on ahead to bring Dad back with the car, when a car pulls up next to us.)
Little Old Lady: “Do you need help?”
(I’m a little fuzzy on the details after that point, but it turned out that she was a retired nurse! She offered to drive me back to Grandma’s house. I was doing a little better in the air-conditioned car, but I was still woozy and she talked to me to keep me awake. When we got to the house, I had to lean on her shoulder to get inside; my dad told me later that he thought I was helping her at first! She helped me into a reclining chair and got a cool, damp washcloth to put on my forehead before she left, with instructions to drink lots of water and not move for a while. She left before I could thank her, but I sent a thank-you note when I was better. Even after they retire, nurses are awesome people!)
Awesome Workers, Health & Body, Medical Office, Nurses | Working | December 9, 2013
(I’ve been sick this past week and I go to the clinic at nine am. They tell me they will call in the prescription at ten am. At two pm, I go to check the prescription.)
Pharmacist: “I have no prescription here under your name.”
Me: “The clinic said it would be ready by ten am. Let me call them.”
(I call the clinic.)
Me: “Hello. I have a prescription that hasn’t been put through yet. I need to make sure I am at the right pharmacy.”
(I am promptly transferred without a word to the women’s clinic line, which is the incorrect department. I am instructed to leave a message, as the nurses are out to lunch.)
Me: “Um, hi. I am [My Name]. I was just wondering where my prescription was sent. It’s not at the pharmacy and—” *I cough and my head immediately begins to ache terribly. I sniffle and tear up* “—if you could please help me that’d be nice.”
(I hang up and go home. At three pm I go to the clinic to verify the location of the pharmacy. They tell me the order has been sent, and to wait a couple hours. I go home yet again. At five pm I get a call from the women’s clinic number at which I left the message.)
Nurse: “Hello, is this [My Name]? You left a message a couple hours ago.”
Me: “Yes. I’m sorry, I was trying to find out where my prescription was. I already checked back with the clinic and they told me where the prescription would be.”
Nurse: “Everything’s all right, though? This is the wrong department for your call, but since you’ve had the prescription filled…”
Me: “Well… no… I called the pharmacy and the prescription still hasn’t been ordered yet.”
Nurse: “Oh. Let me get on that. I’ll make sure they get it filled out.”
Me: “Okay.”
Nurse: “I will call you back in a minute, sweetie.”
(The nurse hangs up and calls back a few minutes later.)
Nurse: “Okay, I’ve gotten them to fill out your prescription and the pharmacy should have it soon. You are taking [Medicine], which is two pills twice a day. No matter how bad it is, take all of them. You can take decongestants and ibuprofen to deal with the congestion and pain. And, honey, popsicles are your best friends. Drink lots of fluids and warm tea, and get plenty of rest.”
(At this point, the nurse’s concern has caused me to tear up.)
Me: “Thank you so much! I’ve been dealing with this for a week.”
Nurse: “You just sound so sick, sweetie. I called the pharmacy and told them to work extra quick on your order. The pharmacist’s name is [Name]. She’ll have your prescription ready as soon as she can.”
Me: “Thank you.”
Nurse: “You feel better, honey.”
(To that nurse: You had me sobbing. You cared so much and it wasn’t even your department. You helped me and told me more about my medicine than the doctor in the CORRECT department did. I’m so grateful there are people as nice as you working in the women’s clinic!)
(I arrive at work an hour and a half early because I forgot what time I start. I decide to sit in the lobby and have lunch before my shift. I notice that the trash can is in dire need of being emptied and that the front counter is busier than usual. I start to tie the bag up, when a customer screeches at me.)
Customer: “What do you think you’re doing?”
Me: “Just changing the garbage, ma’am. It was full to overflowing and it was too busy for someone to leave their post and do it.”
Customer: “You don’t have to do that, young man! You’re not one of these dropouts that lives in their parent’s basements who can’t do anything better with their lives! What are you taking?”
Me: “I’m planning on becoming a licensed practical nurse. But, ma’am, I don’t just go to school. I work to pay my bills. As a matter of fact, I live in a condo my mother owns. She does not live with me, and I pay rent to her. I pay for my electricity, my Internet, and my heating. How do I earn the money for this, you ask?”
(At this point I remove my hat from my bag, put it on and remove my coat, revealing that I am dressed in my work uniform.)
Me: “I work here, taking whatever hours I can get. A student without anything on their resume will take any job they can. ”
(I point to one of my coworkers who is mopping the floors at the back of the store.)
Me: “She’s a neuroscience student. Just like me she has bills to pay. In the future, please remember that people who work in fast food are not always drop outs, but more often than not students trying to fund their education. If you’ll excuse me, I’m going to take out this trash, unless you would like me to help extract your foot from your mouth first.”
(Flustered and obviously embarrassed, the customer leaves the store in a hurry. My manager, who is also a classmate of mine, speaks with me once I return from the dumpsters.)
Manager: “Technically, you could be fired for badmouthing a customer while on the job like that.”
Me: “Technically, I’m not working right now! I haven’t clocked in, and my shift’s not for another half hour.”
Manager: “Well then, brave citizen, how does free apple pie sound?”
(I accepted, of course. You just don’t say no to free pie!)
Adorable Children, Medical Office, Nurses | Right | October 29, 2012
(My five-year-old son has received a serious injury to his eye. After a pediatrician recommends us to an eye doctor, we are referred to a specialist that works out of a university two hours away from home.)
Nurse: “These are all the contact numbers you should need. I also went online for some directions, and called ahead to let them know it should only be a few hours.”
Son: “I don’t want to.”
Nurse: “What’s the matter?”
Son: *visibly getting upset* “I’m scared.”
Nurse: “But you’ve been so brave this whole time! How about this: if you go see the new doctor, I’ll give you my phone number and you can call me if you get too upset, okay?”
(The nurse writes down her work extension and cell phone number on a piece of paper and adds it to my paperwork, insisting that I feel free to call if I have any problems or questions. My son stays calm all the way to the university and through the appointment with the specialist until we’re told he’s going to need surgery. Crying and upset, he begs me to call the nurse from the clinic.)
Me: *on the phone* “I’m so sorry to bother you, I know you’re still working, but he’s really upset and asked to talk to you.”
(I put the phone on speakerphone so my son, crying on the exam table, can hear.)
Nurse: “Hey, buddy! What’s wrong?”
Son: *crying* “The doctor here wants to give me surgery!”
Nurse: “There’s nothing wrong with that. It’ll make your eye all better. You’ll be able to see again, like we talked about.”
Son: “But I’m scared! It’s going to hurt!”
Nurse: “Of course it’s not going to hurt. That nice doctor wouldn’t hurt you!”
Son: “Have you been given surgeries?”
Nurse: “Yeah, kiddo, a few.”
Son: “And you came back to life?”
Nurse: “Every single time.”
Son: “Promise?”
Nurse: “Swear.”
(My son has calmed down considerably throughout the conversation, and there’s not a dry eye in the room.)
Son: “Okay…”
Nurse: “See? I knew you were brave.”
Son: “Thank you! Love you!”
Nurse: *laughing* “Love you, too.”
(I thanked the nurse a thousand times, and she insisted I call her ASAP to let her know how the surgery went. Later that day, she texted us a picture of herself and her family with a ‘GET WELL SOON’ sign they made for my son!)
(I am out to breakfast with some friends from work.)
Me: “Excuse me, do you know if the cook uses milk to make the omelets or just eggs?”
Waitress: “Just eggs. Are you allergic to milk?”
Me: “No, but I am lactose intolerant and I forgot to bring my meds.”
(We all order our food. However, after the waitress leaves, I overhear someone from the table next to us asking for a manager.)
Other Customer: *loudly* “I want to complain about that waitress. I heard her interrogating that poor woman about her personal medical issues! I’m a doctor and I know you can’t just ask people about things like that! It’s against the law! She could sue you!”
Me: *to the other customer* “Excuse me, before things get out of hand here, I’m the person she’s talking about. First of all, our waitress asked if I had an allergy to milk. It was a good question considering I made a point of asking if some of your foods have milk in it. If I was really allergic, the kitchen would have to take extra precautions to avoid anaphylaxis. Secondly, there’s no such law that I know of unless you’re talking about the laws in place to protect your private health information from being accessed by other people without your permission. I don’t see how those would apply in this case.”
Other Customer: “What the h*** are you talking about? What are you, some kind of lawyer, smarta**?”
My Friend: “No, ‘doctor,’ she’s some kind of nurse.”
(We all pulled out our hospital IDs. The “doctor” shut up after that. The manager thanked us for clearing things up and left, and our waitress gave us a free round of cheesecake with a free lactose-free muffin for me!)
Amusement Park, Bad Behavior, Florida, Nurses, Orlando, Strangers, USA | Healthy | September 29, 2019
(I am on vacation with my family, and my fianceé and I have gone to one of several theme parks in the area. I have a medical condition that can cause severe heart palpitations, which can cause me to lose consciousness for a few minutes. We are standing in line for a ride when I begin to feel off; I know I’m about to have a bad episode and I tell my fianceé that I need to sit down. She understands and helps me get out of line, but we don’t make it far before I lose consciousness. As I am taller than she is — I’m 6’4” and she is 5’3” — she is unable to help me once I’m out and I fall to the ground. I wake up a few minutes later to the sound of my fianceé arguing with someone I don’t know.)
Fiancé: “Stop touching him like that! He doesn’t need CPR!”
Woman: “Of course he does! I’m a nurse and I know what a heart attack looks like!”
Me: *still very dazed* “What’s going on?”
(As I try to sit up, I’m forced back down onto the concrete.)
Fiancé: “Enough! Heart palpitations and heart attacks may look similar but they aren’t! If he was having a heart attack, he’d have the classic symptoms! He passed out because he has [specific medical condition]! Look at his medical alert bracelet, for f***’s sake!”
Woman: “People who have [specific medical condition] usually have an alert dog, and he doesn’t. Now let someone with actual medical training work!” *turns to me* “Now, son, you’re having a heart attack. I need you to calm your breathing down and–”
(By now, I’ve regained consciousness enough to know what is going on. I am still dazed, as I usually am after an episode, but I know this woman is full of it.)
Me: *sits up slowly, glaring at the woman before raising my medical alert bracelet* “I have [specific medical condition]. We are on holiday and I couldn’t bring my alert dog with me because she didn’t get her shots in time. Now, if you would kindly f*** off, all I want is some water and ice because I smacked my head when I fell.”
Woman: “How dare you speak to me like that?! I know what’s best for you! I’m a nurse!”
Me: “With all respect, kindly go f*** yourself. Any nurse would know the difference between palpitations and an infarction. I don’t know who you are, but if you try to do anything to me, I’m getting someone to call security and I’ll press charges.”
(The woman proceeded to yell, “I’m a nurse! I know what I’m doing!” and continued to scold my fianceé and me for “lying.” Security was called — by pro staff — and she was escorted away.)
Belgium, Coworkers, Extra Stupid, Health & Body, Non-Dialogue, Office, Revolting | Healthy | September 25, 2019
I worked in a building catering to various businesses at the time and we were informed that a few people within the building had recently come down with hepatitis and we should pay extra attention to hygiene. I’m usually a bit casual about it but I took this one seriously. I don’t remember the type, but it was one that you could get vaccinated for.
One day, I noticed that we were out of soap but my concern was laughed at. The next day, I saw a coworker leaving the toilets without washing her hands. I confronted her. I was flabbergasted when she replied, “Oh, no. It is not a problem; I’m vaccinated.”‘
I know she just resigned to go work in a café, and for health and safety, those vaccines are mandatory. I just checked which café it was again — not out of interest, but just to make sure I don’t wander into it by accident.
Doctor/Physician, Ignoring & Inattentive, Jerk, Medical Office, Pennsylvania, USA | Healthy | September 25, 2019
(Due to a rather small face, my sinuses do not drain well. Because of this, I’ve had ear infections plague me since childhood; I’m very familiar with how it feels when I have one. I almost always get an infection in one ear when I get a cold. Lo and behold, I end up with a cold right before New Year’s. New Year’s Day, I wake up with the usual pain, congested ear, and muffled hearing and know right away it’s an ear infection. Since it’s the holiday, I head to an urgent care office that I’ve been to before. Once I’m in with the doctor, the following conversation takes place. Note: I’m 26.)
Doctor: “So, I hear you’re not feeling well today. What’s going on?”
Me: “I have an ear infection in my right ear.”
(Hindsight: I could’ve been more forthcoming initially with symptoms, and I do so when she looks at me like I’ve sprouted a second head.)
Me: “I’ve got pain in my right ear, muffled hearing, and a sense of clogging. I usually get them when I have a cold, which I have.”
Doctor: *still unsure* “Well, let’s go ahead and check your ears. Sometimes, you can get fluid behind the eardrums that causes that congested kind of feeling, since adults don’t get ear infections.”
(I blink, but nod, knowing it’s an ear infection. I let her check my left ear, which she gives the all-clear on. As she looks into my right ear, however, she gasps loudly and puts a hand on my shoulder in surprise.)
Doctor: “Oh, my, you have an ear infection! But adults don’t get ear infections. I don’t know… How did this happen?”
Me: “I have small sinus cavities and terrible drainage. It does happen.”
(She had to look in both of my ears again before she would even consider giving me a prescription to help clear it up. I never saw her there again, but I haven’t been back in a long time. It always scares me when people — let alone doctors — think they know our bodies better than we do, but to think adults suddenly don’t get ear infections? I wish!)
Elementary/Primary School, Extra Stupid, Food & Drink, Health & Body, Students, USA | Healthy | September 23, 2019
(At the school where I teach, the cafeteria staff has gotten a grant to provide fresh fruit and vegetables to all students two afternoons per week; on this day, the snack is Honeycrisp apples.)
Student: “Are these sweet?”
Me: “Yes; Honeycrisp are really sweet, especially compared to other apples.”
Student: “Well, I’m on a diet and my mom says I’m not supposed to have sugar or sweets.”
Me: “Well, apples are sweet because they’re naturally sweet, not because there’s any sugar added.”
Student: “Yeah, but I’m not supposed to have any sweets. I’ll have something healthier, like chips.”
Bizarre, Extra Stupid, Great Stuff, Health & Body, Pets & Animals, Scotland, UK, Vet | Healthy | September 23, 2019
Caller: “My dog is pregnant!”
Me: “Ah, would you like to make an appointment to confirm?”
Caller: “Confirm? I already confirmed!”
Me: “Oh, I see. So, a follow-up appointment. Could I have your dog’s name, please?” *takes details* “I don’t see anything in her records about her pregnancy. Did you have her tested at another vet?”
Caller: “No, we’ve only ever gone to you.”
Me: “Then I would advise one of our team examine her to confirm.”
Caller: “I just told you. I’ve already confirmed. I peed on the stick and everything.”
Me: “Sorry? You used a human pregnancy test on your dog?
Caller: *huffs* “No, I put [Dog] on my stomach like you told me to, and peed on the pregnancy test I got from the pharmacy. It was positive.”
Me: “…”
Caller: “Hello?”
Me: “Sorry, umm, we wouldn’t advise that as a means of determining your dog’s pregnancy. You should come into the vet where we can test her. And I would probably advise you go to the doctor and have yourself checked.”
Caller: “Are you saying I’m crazy?”
Me: “No, I’m saying you might be pregnant.”
Caller: “Oh.”
(We make an appointment, although I’m doubtful the dog is actually pregnant.)
Me: “Before you go, could I just ask where you got this pregnancy test idea? You said we may have advised it?”
Caller: “Not you specifically. A vet on Reddit told me about it.” *hangs up*
(I was working reception when she had her appointment. I asked if she had been to the doctor, to which she went on an elaborate story about seeking a holistic abortion centre — something else she read about online. The vet who examined the dog confirmed she wasn’t pregnant, and told me after the woman had left that she had never met anyone so out of touch with reality.)
Bad Behavior, Parents/Guardians, Pennsylvania, Pharmacy, USA | Healthy | September 22, 2019
(A young woman pulls up to the drive-thru pharmacy to pick up Ritalin for her son, who is sitting in the backseat. The medication isn’t ready so I check the system and see that the insurance isn’t covering it. A reason is usually provided, but not in this case.)
Evil Mom: “That makes no sense. We always get it filled here and there’s never a problem. The insurance covers everything.” *classic line with pharmacy customers who think insurance is magic and has no limitations*
Me: “I understand. But I just tried to run it through the insurance and they rejected it without giving a reason why. Would you be able to call them?”
Evil Mom: “Okay, I’ll call right now.” *looks at her insurance cards angrily* “So, what’s the number?”
Me: *confused why she thinks I know the number off the top of my head* “There should be a customer service number on the back of the card.”
Evil Mom: *still angry* “Member services?”
Me: “Yes.”
(She calls and remains sitting in the single-lane driveway, blocking a line of cars with no regard for the other people who came for their medications.)
Me: “Could you pull around the store to make the call?”
Evil Mom: “I’m not leaving this spot until I get my son’s meds.”
(The pharmacist comes over.)
Pharmacist: *friendly* “I’m sorry, but would you be able to—”
Evil Mom: *without looking at us* “I’m not leaving.” *rolls the window up in our faces*
(The pharmacist curses under her breath and leaves to help other customers. The mom reaches someone from the insurance company and puts the window back down. For fifteen minutes, I listen to her scream at the representative. The whole store can hear her through the drive-thru dropping profuse F-bombs and bullying the rep. Her son is fidgeting in the back seat, but sadly, he doesn’t look surprised by this behavior.)
Evil Mom: “Why isn’t my son’s medication covered? You are supposed to cover it and he needs this! What is your name? Okay. And what is your last name? ‘L’ is your last name? Wow. That’s a weird last name. Then give me your employee number. What do you mean, you don’t have numbers? So, how does your company have you on file? Give me your information. You know what? Nevermind. I want to speak to a manager. Now.”
(A car behind her honks.)
Other Customer: *shouting forward* “What’s going on? It’s been almost half an hour! Just go inside!”
Evil Mom: *shouting back* “SHUT THE F*** UP!”
(Eventually, the cars behind her begin leaving the line. None of them come inside the store. Mom, still on the phone, throws a discount prescription card and her welfare card at me and looks expectant. I return a blank look.)
Evil Mom: *pleasant voice* “I’m waiting for you.”
Me: *confused as to what she expects me to do, since the insurance issue has not been resolved* “Did they put the claim through? If so, I can try to re-run it.”
Evil Mom: *arrogantly* “Just run the cards and give me the medication. I’m going to pay the same amount as I did last time. Use the cards I just gave you and give me his pills.”
Me: “It still has to go through the insurance first.”
(The mom continues screaming obscenities simultaneously at the phone and now at me. The pharmacist comes over again and takes charge of the situation.)
Pharmacist: “You need to stop talking like that to our staff. You’re cursing and insulting us. We don’t need that. In the future, I think you need to use a different pharmacy.”
Evil Mom: *in a weirdly amused way* “Who are you even? I didn’t ask you anything.”
(The pharmacist and I are fed up. I look back and see that the store manager has been listening to everything in the background. The pharmacist tries to run the medication through the insurance again but the rejection is still coming up.)
Pharmacist: “The insurance is still not going through. We’ve done what we can. The cash price is $130 and we can fill it for you.”
(The mom sped away in a flash without another word. We were surprised she didn’t curse us out one more time. We anticipate that she has already called corporate to tell them we are horrible people preventing her from getting her son’s medication. The store manager who overheard said she will vouch for us. If that evil mom knew how to be patient and work with people, there is a chance she could have gotten her son’s medication filled. I feel really bad for that kid.)
Dentist, Michigan, Patients, Silly, USA | Healthy | September 19, 2019
(I’m sixteen when I get all four of my wisdom teeth out at once. I’m understandably a little fuzzy and in pain after the procedure, but overall surprisingly lucid. I tend to be painfully polite, and since I can’t speak with the gauze in my mouth, I clumsily sign, “Thank you,” the only thing I know how to say in basic sign language, to the nurses helping me to the recovery area. A few weeks later, I’m discussing the aftermath of the procedure with my parents.)
Mom: “Do you realize how many times you said, ‘Thank you,’ to the nurses?”
Colorado, Lazy/Unhelpful, Pets & Animals, USA, Vet | Healthy | September 16, 2019
(My dog has developed a swollen face, is vomiting, and is not her usual, rambunctious self, but not lethargic. Although I’ve had dogs most of my life, I’ve never had a dog with such symptoms. It’s late in the day, just before they are due to close, but I call my veterinarian’s office for advice. She had a Bordetella vaccine just a few days ago so I think it might be related and mention that. After I explained the symptoms and asked about any relation to the vaccine
Receptionist: “I don’t think it’s related to the vaccine, but let me check.” *a few moments of silence* “No, the vet doesn’t think such an allergic reaction would happen at this point. It’s been three days and any adverse effects generally are seen with the first few hours, not longer than 48. Besides, the Bordetella vaccine doesn’t cause anything like what you’re describing. If you’re concerned, I can fit you in at the next available appointment. How about Tuesday at 10:00 am?”
(I’m calling on a Thursday.)
Me: “Um, did you say allergic reaction? Do you really think I should wait almost a week to have something like that checked? By then, I’m sure she would be already recovered or dead! Maybe I should take her to the emergency vet?”
Receptionist: “Well, the face swelling usually means the pet is on the way to recovery from whatever set it off, but yes, possibly an allergic reaction. If it makes you feel better, we can see her at 8:00 am tomorrow, but leave us a voicemail to let us know tonight or first thing in the morning if you won’t be coming. She should be fine.”
Me: “And if it gets worse, I’ll take her to the emergency vet; either way, I’ll let the office know if I don’t need that appointment.”
(My dog did appear to be improving, with the swelling decreasing. She stopped vomiting and started acting more energetic, but I didn’t call to cancel that appointment. Close to midnight, she started almost frantically pacing, madly shaking her head every couple of minutes — maybe something in her ear? — and couldn’t get comfortable to sleep. She generally sleeps on her own blanket at my feet on the bed but finally, about two am, she settled down wrapped around my head, laying on my pillow with her head on mine, her nose next to my ear. Soon, her breathing became soft and her usual light snoring started, and I dozed off myself. I was suddenly jolted awake a few minutes after four am and I quickly realized that, even though her nose was next to my ear, I couldn’t hear her breathing! I quickly sat up and turned to check on her. She was not only not breathing, but she was totally limp like a rag, no muscle tone at all, and she felt somewhat cold to the touch. I quickly moved her to an accessible position and started chest compressions, with no response, and I started bawling, calling her name, and berating myself for not taking her to the emergency vet. That woke my husband up and he, too, acknowledged that she appeared to be gone. He reached out to touch and caress her limp body and pretty much instinctively, I think, also squeezed her chest. And her head moved, very slightly. Imagination? Wishful thinking? No, it moved again and she started breathing again! It took several minutes but she recovered enough to pull herself to her blanket and she almost immediately fell asleep, gently snoring. She slept; we didn’t. I kept that appointment, but by then she was not showing any remaining symptoms at all, except for a bit of residual swelling. After questioning why we hadn’t given her any Benadryl –I wasn’t instructed to and didn’t know to do so — the vet explained that the head shaking was because the swelling makes the ears “not feel right,” that her ears were then perfectly clear and her temperature and color normal. I’m not sure the vet believed what had happened earlier, but he noted it all in her file. My pup was given injections of Benadryl and steroids to fight off any remaining toxins, but didn’t have any further issues. We still have no idea what caused such a dramatic allergic reaction, but it’s suspected to be a bug or spider bite from the back yard. Now, we keep Benadryl in the medicine cabinet and have instructions that if she begins to show any similar symptoms, no matter how slight, we are to give her half of a tablet and take her to the emergency vet immediately. And one veterinary receptionist is probably in a heap of trouble for his casual reaction to my very real concerns.)
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