A Disheartening Way To Treat The Issue
Australia, Car, Health & Body, New South Wales, Parents/Guardians | Healthy | October 30, 2017
CONTENT WARNING: This story contains content of a medical nature. It is not intended as medical advice.
(I have a day off so I wasn’t planning on doing much other than sleeping in. At about 9:30 am I get a call from my dad.)
Dad: “Hey, sweetie, are you doing anything at the moment?”
Me: *lying in bed* “No, not anything important. What’s up?”
Dad: “The coolant hose has come loose on the car again. Could I get you to come pick me up to get some more coolant?”
Me: “Yeah, sure, no problem.”
(I go and get him, chatting about inconsequential things, asking about each others’ weekends. We get the coolant and we are heading back to his car. This happens about half an hour after I pick him up.)
Dad: “Yeah, I wasn’t feeling that great this morning… About an hour ago I started getting chest pain and was thinking I should go to the hospital, but I’m feeling okay now so maybe I should just go home.”
Me: *being skeptical in my head* “Nah, if you were worried, Dad, I’d go up there. I will go with you if you’d like. I’ll stay with you. It can get kinda boring up there by yourself.”
Dad: “Oh, well, only if you’re not doing anything. It might be a good idea.”
Me: “Sure thing; it’s better to be safe than sorry.”
Dad: “Only if you’re sure you’re not doing anything
Me: “I’m sure; I will meet you up there.”
(I follow him up only to find a parking space at the bottom of the hill, so we walk up to the top and get admitted into ED. Long story short, Dad had had a minor heart attack, three in fact, the last one as we were walking up the hill, and he just wanted to go home. I spent five hours with him, him asking me not to tell any family members because he didn’t want to stress them out. Mum nearly had a heart attack herself when she found out, mainly because he waited five hours to tell her! Please, please, people — get it checked out sooner rather than later!)
Drugs Make You Quackers
Chicago, Illinois, Medical Office, USA | Healthy | October 29, 2017
(My mom is a nurse practitioner at a health clinic primarily for homeless people. Naturally she has some interesting exchanges with her patients. Her favorite one to tell is about a patient who had come in for the first time, and she was asking all the preliminary questions.)
Mom: “Do you have any allergies?”
Patient: “I’m allergic to penicillin.”
Mom: “What sort of reaction do you have when you take it?”
Patient: “It makes me talk like Donald Duck.”
(After trying to hold in laughter, my mom had to explain to him that while his “reaction” was more of a mild mutation, it was not considered a harmful allergy. It’s her favorite story to tell next to the woman who referred to the lice on her head as “movable dandruff.”)
BerEFT Of Paying
Australia, Hospital, Reception | Healthy | October 28, 2017
(At the end of a visit patients return to the front desk to settle accounts. Our EFT Machine likes to be difficult sometimes so I do as much as I can on it so the patient doesn’t get confused.)
Me: “Okay, was that cheque, savings, or credit?”
Patient: “Credit.”
(I select credit and put the EFT Machine in front of them.)
Me: “Pin, please.”
(I look away. After hearing only four beeps, each button pressed beeps — four for the pin and one for enter — I go ahead and visually see only three buttons of the pin were entered. I press the yellow button once to erase it.)
Me: “Pin again, please. The buttons tend to stick.”
(Again I hear only four beeps and visually check. I repeat pressing the yellow button once.)
Me: “Once more, please. Really press down.”
(I hear four beeps again, but before I can press the yellow button the patient notices and presses it three times quickly. The machine makes an error beep and a big cross comes on the screen that cancels the payment.)
Me: “Okay. We only need to press that once. Let’s start again.”
(Little things like this that tend to be unnecessary mistakes and use more time than it should. Another example
Me: “Was that cheque, savings, or credit?”
(I notice on the screen it says debit, but debit and credit can be selected as the same thing. Debit cards are used in place of credit cards when ordering online and such. The patient looks at me wide-eyed.)
Patient: “I don’t have credit!”
(They panic faster than I can explain. It was a slip of the tongue, habitual, and not really a fuss.)
Patient: “Don’t put it on credit! It’s not credit!”
Their Lack Of Professionalism Is An Eye-Sore
Insurance, Medical Office, Pennsylvania, USA | Healthy | October 27, 2017
(My eye insurance changes when I got a new job, so I need to find a new doctor for my contacts exam. I choose one in the same building as my previous job at a pharmacy, as I’ve met [Doctor], who is a really nice guy, and call to make an appointment.)
Me: “Hi, before I make an appointment, I want to confirm that you take my insurance?”
Receptionist: “Oh, the plan offered by the local hospital? Of course we do.”
(I’m scheduled for the next open appointment, three months away. Fast forward to the day of the appointment. She copies my insurance cards, and I wait for my exam.)
Nurse: “[My Name]. Good afternoon, the doctor will be in to see you shortly.”
(In walks a short, bald, bearded man, not the tall, thin, bespectacled fellow I knew from the pharmacy, but I figure perhaps [Doctor] has expanded his practice or has a fill-in today. He proceeds to do my exam and tells me my script will be up front, no niceties, no introduction.)
Me: “Thank you! And I’m sorry, but I didn’t catch your name.” *primarily so I know not to schedule an appointment with him again*
Doctor: “[Doctor], of course!”
Me: “Oh, I apologize. I mistook the taller gentleman with glasses for you.”
Doctor: “He’s just the optician.”
(Cue the end of the awkwardness, and I go up front to pay my copay and get my script.)
Receptionist: “That will be [amount nearly $300].”
Me: “What? Shouldn’t it be $50 with my insurance and deductible?”
Receptionist: “Oh, we only take your insurance for eye emergencies.”
Me: *pays with mouth agape*
(She knew they only took my insurance for emergencies and scheduled me for an obviously non-emergent appointment. Then she copied my cards, again not pointing out that it wouldn’t cover my visit. And the doctor was an unfriendly, cold fellow to boot. Needless to say I never went back, even though my insurance has now changed to something they universally accept.)
A Labor-Intensive Work Environment
Colorado, Fast Food, Health & Body, USA | Healthy | October 27, 2017
(I am working the cash register at a fast food restaurant. A pregnant woman comes up to me.)
Woman: “Hi, I’m in labor right now. Can I get a big glass of ice water?”
Me: *not sure I heard her correctly* “I… what?”
Woman: “Yeah, I just had a big contraction. Can I get some water?”
Me: “Uh… yeah, totally. Of course.”
(I grab her a cup and begin filling it with ice and water.)
Me: *jokingly* “So you’re not going to have the kid here, are you? I don’t know how to do that.”
Woman: *smirking* “No, I’m not going to have it here. Though you would not believe how backed up the highway is.”
(I give her the water and she rushes out. Her voice was strained throughout the conversation which makes total sense. I later told a coworker what I’d just gone through.)
Coworker: “Yeah, it happens. I had a woman in labor go through the drive-thru once.” *confused* “So you’ve been working food service for ten years and you’ve never had that happen once?”
There Are Prescribed Lunch Breaks
California, Pharmacy, USA | Healthy | October 26, 2017
(I work in a pharmacy as an intern, and on the weekends, we only have one pharmacist on duty. It is company policy that employees have to take their unpaid lunch by the fifth hour on the clock. This happens when our pharmacist is out to lunch.)
Tech: “Hello there. Are you picking up or dropping off?”
Patient: “Picking up.”
Tech: “I’m sorry, but our pharmacist is on lunch. We can’t sell any prescriptions without a pharmacist here.”
Patient: “Why the h*** not?!”
Tech: “I’m sorry, but it is against the law for us to do that.”
Patient: “Just give it to me! I drove all the way here!”
Tech: “I can’t; it’s against the law, and we have to have a pharmacist here.”
Patient: “There should always be a pharmacist here; it’s a pharmacy! Why the h*** aren’t they here?!”
Tech: “She’s on her lunch right now. She’ll be back at 1:30, but I can’t do anything until then.”
Patient: “I want to talk to a manager!”
Tech: *calls manager*
Manager: “I’m sorry, ma’am, but we can’t do anything until the pharmacist comes back from lunch. She has to take her lunch, too.”
Patient: “I’m complaining to corporate. What is their number? This is ridiculous!”
Manager: “It’s [number].”
(The patient storms off as the manager just shrugs.)
Manager: “Call all you want. What are they gonna do? Fire me for following the law?”
Check Comes With A Teleportation Fee
Illinois, Medical Office, USA | Healthy | October 26, 2017
(We get requests from companies requesting medical charts. We charge a fee to print and mail them. Charts are only mailed after receiving payment.)
Caller: “Hi, I’m calling from [Company] regarding the 25 chart review.”
Me: “Yes?”
Caller: “I was just wondering if you received the check yet?”
Me: *thinking maybe it came in today’s mail, which we hadn’t gotten yet* “When did you mail it?”
1 Part Bleach To 100 Parts Stupidity, Part 2
Pennsylvania, Pharmacy, Pittsburgh, USA | Healthy | October 25, 2017
(I am a pharmacy technician, not qualified to recommend drugs or dispense advice. Any questions about actual medicine, I am required to pass off to a pharmacist, even if I think I know the answer.)
Me: “Hello, how may I help you?”
Customer: *mumbling* “Um, I think I—” *mumbles* “—contact with bleach…”
Me: “I’m sorry, what? Could you repeat that?”
Customer: “I think I might have swallowed some bleach and was wondering if the pharmacist could recommend anything.”
Me: *trying not to look alarmed* “Well, if I were you, I would call the Poison Control Center, but I’ll check with the pharmacist.”
(I go back to the counter where the pharmacist is working.)
Me: “This guy says he might have ingested bleach and wants to know if you can recommend anything. I told him he should call the Poison Control Center.”
Pharmacist: “Yeah, that’s about it.”
(I go up to the front counter and repeat this advice to the customer.)
Customer: “Well, I drank some fluids and I’m feeling better now. I had some [soda], and some water, and some lemonade. My chest was hurting before but now it’s better. Do you know if bleach can make your chest hurt?”
Me: “Um… probably. If you swallowed bleach, it could hurt on the way down. You should probably call the Poison Control Center.”
Customer: “Eh, maybe I’ll call them tomorrow. If I’m not feeling better then, I can go to the emergency room, too.”
Me: “I would call them tonight if I were you, just to be safe. Do you want their number?”
(I write it down on the nearest piece of paper and hand it to him.)
Customer: “Yeah, thanks. I might call them tomorrow.”
(He wanders away, but comes back later. My coworker is an intern, studying to become a pharmacist, and gets to the counter first. I overhear their conversation.)
Customer: “I was wondering about water pills. What do they do?”
Coworker: “Um, they make you urinate.”
Customer: “Can I get some of those?”
Coworker: *realizing why he’s asking* “They don’t flush out your system; they’re used to lower blood pressure. And you would need a prescription.”
Customer: “Can I get one of those?”
Coworker: *bewildered* “We don’t give prescriptions here; we just fill them. You would need to go to a doctor.”
(The customer wanders away, apparently still confused about a lot of things.)
Me: “I hope he’s going to be okay.”
Pharmacist: “If he had really swallowed bleach, his throat would be burned. I don’t know what’s wrong with him, but there’s nothing else we can do.”
1 Part Bleach To 100 Parts Stupidity
Pet Store | Right | February 22, 2012
Me: “How are you today? I’m told you needed help with fish?”
Customer: “Yeah, all my fish died after I cleaned my tank yesterday. My husband says that it may have had to do with me using bleach, but I told him he was wrong.”
Me: “Well, actually he is right. Bleach leaves residue on the glass. Even after rinsing it, that can kill the fish.”
Customer: “But I didn’t even rinse it.”
Me: “What did you do, then?”
Customer: “I just added it to the water. How could that kill them?”
Your Boss Can Be A Real Swine
Bosses & Owners, Health & Body, Kentucky, Nursing Home, USA | Healthy | October 25, 2017
(I call in to my job as a certified nursing assistant at a nursing home. It is 2009.)
Me: “Hey, I can’t come in today because I have a fever of 104 and other flu symptoms.”
Nurse #1 : “I can’t let you call in unless you come here and have a nurse take your temperature.”
Me: “What? I live 15 miles away. My fever is really high and I have really bad cold chills.”
Nurse #1 : “You’ll probably get fired if you don’t come and let us take your temperature.”
(I drive the 15 miles to let them take my temperature. At this point, I’m almost hallucinating from the fever.)
Nurse #1 : “Oh, your fever is 105 now.” *to other nurse* “Should she go home? We are kind of short today.”
Nurse #2 : “I don’t know. She could probably work.”
(I then collapse onto the chair, barely hearing them in a fever haze.)
Nurse #2 : “I guess so.” *to me* “You can go home, I guess. But get a doctor’s note.”
(I then drove home, barely coherent. After going to the doctor I found out that I had SWINE FLU, or H1N1. And they wanted me to come to work, endangering both myself and the elderly residents! I quit a few months later.)
Could Be Better
Medical Office, USA | Healthy | October 25, 2017
(I have a chronic illness and find myself going to the office where my GP, the walk-in clinic, and phlebotomy lab are all located. There are two attendants at the front doors that help patients in and out of vehicles and bring wheelchairs. Here in the South, it’s pretty typical for strangers to greet you as you walk past or even ask how you are. “Pretty good,” is the expected answer, no matter what.)
The Uninsured Dead
Chats & DMs, Insurance, New Zealand, Pets & Animals, Zombies | Healthy | October 24, 2017
(A few months ago we signed up for pet insurance for all four of our animals. This month, we got caught by surprise by the payment and as a result, one of the payments did not process correctly. This is the email we got regarding the payment that did not process
Email: “Please call us on [number] or email us quoting [policy number] in regards to your insurance payment for your pet Zombie.”
Gauze And Effect
Canada, Health & Body, Home, Marriage & Partners | Healthy | October 24, 2017
(I have a minor surgery on my foot. By chance, the only gauze the doctor has to wrap it is bright red. I head home after, and my husband is already home. He has some emergency first aid experience.)
Me: “Ugh, it hurts. I guess I should take my sock off, see if that eases some pressure.”
(I take my sock off slowly.)
Me: *fake surprise* “Whoah, that’s red!”
Husband: *stares blankly*
Me: “Aww, you’re no fun. I thought the red gauze would freak you out.”
Husband: “So it’s gauze?”
Me: “Yep. It’s all the doctor had. It startled me so I thought I’d try and get you, too. You’re not as surprised as I thought you’d be.”
About To Make A (Dis)Appointment
California, Medical Office, Sacramento, Time, USA | Healthy | October 24, 2017
(My multi-specialty medical office has an audiologist who does hearing tests for patients. I assist the ENT [Ear/Nose/Throat] doctors so I handle calls from his patients, since he doesn’t have his own assistant. One of our phone operators calls me at the nurses’ station with an audiology patient on the other line.)
Operator: “Dr. [Audiologist]’s 4:00 says she’s going to be ten minutes late. Is that okay?”
(We allow a 15-minute window to show up for appointments, and a check of the schedule reveals she’s the last patient of the day.)
Me: “Yes, that’s fine, as long as it’s no more than 15 minutes.”
(The operator relays the message and I go about my day. Later, I realize it’s 4:45 and the patient isn’t showing up as checked in on the schedule. I’m about to call up to the front desk to see if they’ve forgotten to check her in when the receptionist calls me.)
Receptionist: “Hi… did you tell Dr. [Audiologist]’s 4:00 that we’d ‘just work her in’ when she got here? Because she just got here.” *I can practically hear the air quotes*
Me: “I most certainly did not. I said no more than 15 minutes late. She needs to reschedule.”
Receptionist: “Yeah… that’s what I thought. Okay. I’m gonna go talk to [Audiologist]. Bet he’ll say the same thing.”
(He did. When the receptionist politely relayed to the patient that he was unable to stay 45 minutes late to accommodate her, she threw a hissy fit and ranted at our poor receptionist for several minutes before storming out in a snit. Her best line, as the receptionist later conveyed, was that she’d told our phone operator she was “on 50” and he should have known how far away she was. Highway 50 runs from West Sacramento to Maryland…)
There Are Prescribed Lunch Breaks
California, Pharmacy, USA | Healthy | October 26, 2017
(I work in a pharmacy as an intern, and on the weekends, we only have one pharmacist on duty. It is company policy that employees have to take their unpaid lunch by the fifth hour on the clock. This happens when our pharmacist is out to lunch.)
Tech: “Hello there. Are you picking up or dropping off?”
Patient: “Picking up.”
Tech: “I’m sorry, but our pharmacist is on lunch. We can’t sell any prescriptions without a pharmacist here.”
Patient: “Why the h*** not?!”
Tech: “I’m sorry, but it is against the law for us to do that.”
Patient: “Just give it to me! I drove all the way here!”
Tech: “I can’t; it’s against the law, and we have to have a pharmacist here.”
Patient: “There should always be a pharmacist here; it’s a pharmacy! Why the h*** aren’t they here?!”
Tech: “She’s on her lunch right now. She’ll be back at 1:30, but I can’t do anything until then.”
Patient: “I want to talk to a manager!”
Tech: *calls manager*
Manager: “I’m sorry, ma’am, but we can’t do anything until the pharmacist comes back from lunch. She has to take her lunch, too.”
Patient: “I’m complaining to corporate. What is their number? This is ridiculous!”
Manager: “It’s [number].”
(The patient storms off as the manager just shrugs.)
Manager: “Call all you want. What are they gonna do? Fire me for following the law?”
Check Comes With A Teleportation Fee
Illinois, Medical Office, USA | Healthy | October 26, 2017
(We get requests from companies requesting medical charts. We charge a fee to print and mail them. Charts are only mailed after receiving payment.)
Caller: “Hi, I’m calling from [Company] regarding the 25 chart review.”
Me: “Yes?”
Caller: “I was just wondering if you received the check yet?”
Me: *thinking maybe it came in today’s mail, which we hadn’t gotten yet* “When did you mail it?”
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