The Wannabe Mayor And His Spokesperson, Unmasked

Death Is A Pre-Existing Condition
Bizarre, Funny Names, Germany, Insurance, Medical Office, Patients, Reception | Healthy | March 13, 2019
(I work for an insurance company. When people forget or lose their insurance cards, the doctor’s office often calls us to confirm if the insurance is up and running. I get one of these calls.)

Receptionist: “I am calling to confirm the insurance of a patient. It’s [Patient], born [date], living at [address].”

(I look up the data, double checking that I am really talking to a doctor’s office.)

Me: “Yeah, he was insured with us up to [date a few months in the past].”

Receptionist: “Well, do you know where he is insured now? He is sitting here, waiting for treatment.”

Me: “What do you mean, he is sitting there? According to my information, he died a few months ago.”

(Turns out, the doctor had two patients with the same name and birthday, and both were insured with us. And the receptionist called up the file just using that information. Only after we asked the patient for his address did we confirm that he was the other patient. I still wonder what went through his mind when the receptionist told him, “I have your insurance on the line; they say you’re dead.”)

Time To Take A Breather
Bizarre, Jerk, Medical Office, Patients, USA | Healthy | March 13, 2019
CONTENT WARNING: This story contains content of a medical nature. It is not intended as medical advice.

(I am a medical assistant in a community health clinic, with a fully-stocked retail pharmacy on the premises. This patient uses our pharmacy and has been put on a strict refill schedule for his emergency inhalers due to extreme overuse. Normal use is a maximum of two of each per month. He had gone through nine of [Inhaler #1 ] in two months before the pharmacist contacted the doctor. The pharmacists have counseled him multiple times on proper use, and I’ve reached out multiple times to offer an appointment to address the root cause of his trouble breathing. He declines every time, claiming he needs his inhalers to breathe, that he’s going to have a coronary without them, and that we just want him to not be able to get enough oxygen. Every time I hear this rant, I note that it is extremely long-winded and that he can get through multiple run-on sentences without having to take a breath. His doctor has even called him personally to lay down the refill schedule and explain the cardiac-related consequences of continued overuse. I receive a voicemail from this patient, in which he goes on with another long-winded rant about how the doctor NEEDS to refill his medication. Because of a very well-documented refill schedule and the doctor’s notes that he will NOT refill early under any circumstance, as well as previous in-person discussions with this doctor about this patient, I don’t even need to ask the doctor to advise on the situation. I see that one [Inhaler #2 ] should be available for a refill, but [Inhaler #1 ] won’t be available for another week and a half; he’s literally filled it just a few days ago! I call the patient. This is part of the way into the call, and yes, he is yelling the entire time.)

Me: “With all due respect, the inhalers are only treating your symptoms. Continuing to use them at the rate you were doing so puts you at serious risk for a cardiac event, including a heart attack—“

Patient: “NOT GIVING ME MY INHALERS PUTS ME AT A RISK FOR A CORONARY BECAUSE I’M NOT GETTING ENOUGH OXYGEN. YOU PEOPLE JUST DON’T WANT ME TO BREATHE!”

Me: “Sir, we don’t want you to have a coronary, either, which is why we want to address the root cause of your condition.”

Patient: “NO. YOU STOP THERE. JUST TELL THE DOCTOR THAT HE NEEDS TO MAKE THE PHARMACIST FILL MY PRESCRIPTION! THEN THE PHARMACIST FILL BE REQUIRED TO FILL IT!”

Me: “[Doctor] can’t make the pharmacist do anything.”

Patient: “YES, HE CAN! ONCE HE WRITES THE PRESCRIPTION THE PHARMACIST IS REQUIRED BY LAW TO FILL IT!”

Me: “Sir, [Doctor] is a doctor; he is not a supervising pharmacist. He can only write the prescription. Pharmacies are allowed, by law, to question and even deny prescriptions at their own discretion for patient safety.”

Patient: “DON’T YOU INSULT MY INTELLIGENCE!”

(He didn’t get his inhaler refilled early. I later went down to the pharmacy and told the supervising pharmacist. He found it even funnier than I did!)

An Urgent Need For Details
Medical Office, Patients, Stupid, UK | Healthy | March 12, 2019
(In the UK, doctor appointments are generally booked in advance, although there are a few reserved for people who phone on the day for emergencies. The phone rings.)

Me: “Good morning, medical centre.”

Patient: “I’d like to make an appointment with a doctor, please.”

Me: “Okay, if it’s urgent, I can fit you in today, or if it’s not urgent I have an appointment in two days.”

Patient: “I don’t know if it’s urgent or not.”

Me: “Okay, well, if you give me a brief idea of what it’s concerning, I can help you decide.”

Patient: “It’s private. I’ll only discuss it with a doctor.”

Me: “Okay, fair enough. So, did you need an urgent appointment or can it wait a few days?”

Patient: “I’ve told you I don’t know if it’s urgent or not!”

Me: “As I’ve said, if you give me some idea of what it’s concerning—“

Patient: *interrupting* “It’s private! I’m not telling the receptionist!”

Me: “That’s fair enough but then I need you to tell me whether or not it’s urgent.”

Patient: “How many times?! I don’t know!”

Me: “Okay, I’ll give an example. If it’s just something like a sick note–”

Patient: *interrupting again getting increasingly angry* “I don’t need a sick note!”

Me: “It was just an example to help explain the difference between urgent and non-urgent appointments. If you don’t tell me which you need, I can’t book you in.”

Patient: “Well, how am I supposed to know if it’s urgent or not if you won’t tell me?!”

(They then hung up without ever having booked an appointment, or even given their name. I guess it wasn’t that urgent after all.)

A Rags To Rashes Story
Laboratory, Non-Dialogue, Safety, Stupid, USA | Healthy | March 12, 2019
My dad likes to share this story of when he worked in a science lab.

There were massive security protocols in place for everything, but one day, a pile of what looked like rags was left in a high-traffic area. People were basically forced to step on the rags to walk through. Nobody seemed to be paying attention to them, or be concerned that they were just lying there.

My dad saw them when he arrived for the day and was finally the one who followed protocol and called it in.

Apparently, the response was something to behold. The lab was shut down. Nobody in the entire lab facility was allowed to leave until they went through thorough decontamination; since it was a high-traffic area, basically everyone had to be considered “exposed” to… whatever it was. Their clothes and shoes were confiscated. People in Hazmat suits came, collected the rags, shut down the wing for decontamination, and left everyone sitting around for hours, unable to do anything or leave.

At the end of the day, an all-clear was given: “We’ve determined that there’s no contamination or exposure from the rags. However, if anyone develops a fungus-like infection or rash, please report it immediately.”

My dad commented, “That’s so comforting to hear.”

The entire staff got to be dragged in for a refresher on safety protocols and “why we don’t just walk through a potential contamination hazard

The Hotel D’Mentia
Assisted Living, Golden Years, Patients, The Netherlands | Healthy | March 11, 2019
(This happens when I am just 17 years old. I get a summer job, one of my first jobs ever, in a retirement home serving coffee and tea in the public living room during the afternoons. This interaction happens with one of the residents. She has Alzheimer’s but I do not know that at the time, and it is one of my first times interacting with someone in that condition.)

Elderly Lady: *very politely* “May I inquire if it is possible for me to stay in the same room one more night?”

Me: *a bit confused, since she lives here* “Um, this is not a hotel, so your room is yours, of course.”

Elderly Lady: “No, I booked a room here and I would like to pay for one more night’s stay, please.”

Me: *still confused* “But this is a retirement home; you live here.”

Elderly Lady: *suddenly a bit shocked and looking around* “Oh, my gosh. I am so sorry; I am in the wrong place! I will go to my sister’s house and stay with her tonight. Thank you.”

(With that, she walks out of the building and leaves me very confused and worried! I realize that this lady does not seem to have a full grasp of the present or reality and I go to find a nurse. I am worried the lady will get lost or injured. The nurse laughs and knows who I am talking about. She says that the lady will come back eventually by herself, as usual. I continue with my tasks but am still worried. When I am almost done with my shift, who would walk in but the elderly lady from before! I immediately walk up to her.)

Elderly Lady: *very politely* “Excuse me. I cannot seem to locate my sister’s house. May I inquire if it is possible for me to stay in the same room one more night?”

Me: “Of course, madam. Your room is ready for you; it is the same room as usual. You are welcome to stay as long as you like.”

Elderly Lady: *enormous smile on her face* “Why, thank you, miss. Such good service. I always enjoy staying here.”

(With that, she happily went to her room. I was so relieved she managed to come back. There was no benefit or point in arguing with her and trying to make her understand her circumstances; it would only make her feel scared, confused, and miserable. I felt that that would just be mean.)

An Ambulatory Story
Editors' Choice, Hospital, Impossible Demands, Patients, Stupid, UK | Healthy | March 11, 2019
(A friend of mine has had problems with a stomach ulcer for some time. Today it’s causing a lot of pain, so he goes into A&E to get it checked.)

A&E Receptionist: “Since you haven’t been to the hospital with this problem for over a year, you need a referral from your doctor in order to be seen.”

(He then leaves, but sits in the car still in the hospital car park to phone the GP.)

GP: “Well, I can refer you, but if the pain is that bad you need to phone [non-emergency urgent care line] to get an appointment straight away.”

(He phones this number and explains all of the symptoms.)

Call Handler: “With the symptoms you’ve explained, you need to be seen straight away. We’ll send an ambulance on blue lights to you now.”

Friend: “I’m in the hospital car park; I can walk to A&E from here.”

Call Handler: “No, absolutely no walking there. We’ll send you an ambulance.”

Friend: “I’m in the hospital car park! I don’t need an ambulance!”

Call Handler: “With your symptoms, you must be transported to the hospital via an ambulance. It’s not safe for you to get yourself there.”

Friend: “I can see three ambulances from here! I can go and over and sit in one if it makes you feel better!”

(They did eventually consent to allowing him to walk the 50 feet back into the hospital himself.)

Take A Breath And Think About It
California, Medical Office, Patients, USA | Healthy | March 9, 2019
(I work at a sleep clinic work with people who have sleep disorders such as apnea and Hypopnea. These disorders, in a nutshell, make a person stop breathing or breathe so shallowly the oxygen in their blood is affected like with apnea. And I get this almost every time I’m working when I put CPAP on a patient!)

Patient: “Excuse me, miss? I can’t breathe with this thing on!”

Me: *after seeing them stop breathing for almost a minute* “Well, you aren’t breathing with it off, either.”

You’ve Got Male, But Not Babies
Bigotry, Ignoring & Inattentive, Medical Office, Nurses, Patients, UK, Wales | Healthy | March 7, 2019
(I am a trans guy, currently at the doctor’s office for an ear infection. The person I’m seeing about it is the nurse practitioner, our practice’s head nurse.)

Nurse: “Are you sexually active?”

Me: “Yes.”

Nurse: “Is there a chance you could be pregnant?”

Me: “Nope.”

Nurse: “I know your partner is male; you could be pregnant.”

Me: “I’m not.”

Nurse: “Just because you think you’re a man, that doesn’t mean you can’t get pregnant.”

Me: “Not pregnant.”

Nurse: “You still have female anatomy. Quit pretending you don’t. All you people are like this, thinking you can’t get pregnant because you think you’re not a girl. I’m giving you a pregnancy test.”

Me: “I had a hysterectomy last year; my medical records are in front of you.”

Nurse: “That doesn’t matter. You people are all like this. I’m giving you a pregnancy test.”

Having A Hard Time Understanding
Doctor/Physician, Hospital, Stupid, USA | Healthy | March 5, 2019
(I work in a hospital laboratory. One of the tests we do is clotting times in order to monitor dosages of blood thinners. Basically, we do some magic with the blood, and the machine counts the seconds until the specimen is clotted, hence “clotting times.”)

Doctor: *on the phone* “Hey, do you have the results for [test] yet?”

Me: “Nope, but it’s running right now.”

Doctor: “Well, do you have any idea how much longer it’s going to be? The patient is waiting on their next dose.”

Me: “If I knew how much longer it would take, I’d have the results.”

Doctor: “Huh?”

Me: “[Test] is measured in time. The unit of measure is seconds.”

Doctor: “Oh. Well, carry on, then.”

That’s Not How Not Working Works
Liars/Scammers, Medical Office, Texas, USA | Healthy | March 3, 2019
(I work at a multi-doctor cardiology office as a receptionist. This story comes directly from my coworker, who sits beside my station.)

Coworker: “Thank you for calling [Clinic]. How can I help you?”

Caller: “Yeah, I have a return-to-work form that needs to be filled out. Can your doctor get it done for me today?”

Coworker: “Which doctor do you see at our office?”

Caller: “I don’t see anyone up there.”

Coworker: “You would have to be a patient up here for any of the doctors to fill out.”

Caller: “So, they can’t fill it out for me?”

Coworker: “No, you’re not a patient here. They wouldn’t know if you can return to work or not.”

Caller: “Well, can I see one of the doctors today?”

Coworker: “They wouldn’t be able to see you today, no. What do you need the signature for, anyway?”

Caller: “I hurt my leg.”

Coworker: “I don’t think a cardiologist can sign on a leg injury unless it’s vein related. You may need your primary doctor to sign it.”

Caller: “I don’t have a doctor. I just wanted someone to sign my letter so I don’t have to work.”

Medicine Prices Can Wind You
Health & Body, Non-Dialogue, Patients, Pharmacy, Revolting, Silly, USA | Healthy | March 1, 2019
I had been having horrible stomach cramps, to the point where I could barely stand. I’ve already had my appendix removed, so my doctor ran a few other tests and determined the pain was from a bowel obstruction. He sent me home with instructions to drink more water and take a laxative and some OTC pain killers.

While waiting in the checkout line with my purchase, several waves of cramps came over me and I started seeing stars. The cashier saw me start to stumble and called for help. More stars appeared before the pain became so intense I passed out.

When I regained consciousness, there was a crowd surrounding me with a mixture of emotions on their faces. Some were concerned, others embarrassed, and others looked like they were trying not to laugh, but none of them are looking at me. I started to sit up and the associate closest to me — the pharmacist who helped me pick my laxative — told me to stay still and wait for the ambulance to arrive.

I asked what happened and the pharmacist blushed deeper. I looked down to make sure I hadn’t lost control of my bladder. I hadn’t, but then I realized my stomach didn’t hurt as much anymore. I made that comment aloud, and some of the crowd laughed. A man from the crowd leaned in and told me that when I hit the floor, I’d released the biggest, loudest, longest fart he’d ever heard out of any human being.

The people gathered around were obviously there to see how I handled the news of my flatulent faux pas. I was terribly embarrassed, but I was also so relieved that I wasn’t in pain anymore, I just laughed until I cried. The ambulance arrived shortly thereafter and gave me the okay to go home. I apologized to everyone in the vicinity and told them I hoped the rest of their day went better than mine.

Brace Yourself; Parents Are Coming
Dentist, Impossible Demands, Jerk, Patients, Texas, USA | Healthy | February 28, 2019
(I’m a dental assistant at an orthodontics office where we have several locations, but we switch between locations daily. It’s planned out months in advance for scheduling purposes which doctors and team will be at which location. I’m covering phones for some girls that work front desk because the assistants don’t have any patients when this goes down over the phone. A patient’s Momzilla calls.)

Mom: “My son has a broken bracket again. I need an appointment for today to fix it.”

Me: “All right, well, we’re pretty slow for the next few hours at [location], but if you can come in before the afternoon we can see him.”

(I get the patient info to look at the chart and schedule her son.)

Mom: “You make sure the doctor knows this is an emergency. I have had to come in twelve times already to fix multiple brackets, and he only got his braces on five months ago. This is ridiculous; you all are supposed to know what you’re actually doing there. I’ll be at [location that’s closed] in an hour.”

Me: “Oh, I’m sorry about that, but [location I’m at] is the one that’s open today.”

Mom: “What? That doesn’t work for me. Didn’t you hear me say this is an emergency? Tell the doctor to come to this office for my son.”

Me: “I’m sorry, but we will be getting busy soon, and our doctor can’t just leave for another location. If you can make it to this one today, I’ll schedule that walk-in, but it’s Friday, and the next day we have appointments at that location isn’t until Wednesday.”

Mom: “YOU ARE THE WORST OFFICE IVE EVER DEALT WITH! WEDNESDAY IS TOO FAR AWAY!”

Me: “Okay, well, maybe you should stop letting him have what looks like taffy and caramel popcorn, which we told you he is not allowed to have because it can break his brackets or wire. I assisted the doctor the last three times your son was in, and he also can’t brush out all the bits of those foods from his back teeth, so at this point, there’s nothing we can do if you can’t listen to simple directions.”

(The mom hung up on me, and later called and told the front desk girls that it was no big deal, and they’d just come in on Wednesday.)

Men Are Stupid
Coffee Shop, England, Nurses, Stupid, UK | Healthy | February 26, 2019
(I am a male nurse. On my coat is my “Man of Men” pin badge in support of Prostate Cancer UK, since my partner had surgery for prostate cancer in 2018. The badge is of a male stick figure with a smaller male figure within it. Whilst taking my order, a young male barista sees the badge and says

Barista: “That badge is really cool; what does it mean?”

Me: “It’s from Prostate Cancer UK. Did you know that it’s the biggest cause of death in men now? Since my partner was diagnosed, I’m keen to support the cause.”

Barista: “Wow… I wonder why it affects so many more men, then?”

Me: “Erm…”

It’s An Inherited Condition
Medical Office, Parents/Guardians, Patients, Silly, Sweden | Healthy | February 25, 2019
(I am a family doctor. A man in his thirties books an appointment because he has felt so extremely tired the last three years. It turns out he has got a job that requires a thorough physical test every year, and he just recently passed one of them, so I am a bit confused about the situation with the extreme tiredness that has lasted so long. I order some standard blood tests just to be sure and continue my conversation with the man.)

Me: “And how does your family situation look?”

Patient: “Well, I got a wife and two kids.”

Me: “All right, and how old are the kids?”

Patient: “Two and three years old.”

(The diagnosis turned out to be parenthood.)

Can’t See Why Some People Become Parents
Bad Behavior, Germany, Medical Office, Optometrist/Optician, Parents/Guardians, Stupid | Healthy | February 24, 2019
(Ophthalmologist’s offices in Germany have a rotating system of which office has to stay open for emergencies on the weekends. Today, it’s our office’s turn and I’m manning the front desk. A couple comes in with their five-year-old daughter. She has a very red eye and says it hurts a lot. I take their info and ask how long she’s had those symptoms.)

Mother: “I think since this afternoon — a couple of hours, maybe.”

Me: “Okay. Did something happen? Did she get something in her eye?”

Mother: “I don’t think so; I was watching her all the time.”

(The mother looks a little annoyed at my questioning and the father just nods, apathetic. I give some numbing eye drops to the girl to ease the pain and send her right to the doctor. My coworker follows in, only to come back out some minutes later looking rather angry.)

Coworker: “Guess what? This girl has a metal splinter burnt into her cornea.”

Me: “She has what?”

Coworker: “Yes, her father let her watch him using the angle grinder without safety goggles.”

Me: “And he didn’t think that might be kind of… dangerous?”

Coworker: “Apparently not. I’m getting the instruments to get the splinter out.”

(My coworker goes back in to the doctor and they start trying to get the metal out. After a while, the couple and the girl storm past me out of the door, the mother looking angry, the girl rather relieved with a patch on her eye, and the father pouting. My coworker and the doctor come out right behind, looking exhausted.)

Coworker: “WOOOOOW!”

Me: “What happened?”

Doctor: “The girl was wriggling all. The. Time. [Coworker] couldn’t hold her by herself, so I asked the mother to hold the girl, too. When I was just about to pick the splinter out, the mother let her wiggling daughter go and said, ‘Oh, no, I almost got a cramp in my hand,’ and I was thinking, ‘Oh, no, I almost impaled your daughter’s eye, but good for you that you didn’t get a cramp!’”

Me: “What caring parents this girl has…”

Keeping Your Patients Straight Is Harder Than It Looks
Hospital, Ignoring & Inattentive, Nurses, USA | Healthy | February 23, 2019
(I’m getting an x-ray done of my back for a suspected back fracture. Essentially, I am in so much pain I can’t stand straight; I’m sort of bending over and favoring one side. The technician is setting me up by the machine but frowns.)

Technician: “Can you stand up straight? We aren’t going to get a clear picture this way.”

Me: *wincing, gasping in pain as I clearly struggle to even stand up* “No?”

Technician: “Oh… Right.”

(She figured out another way.)

The Patient Is Gluten-Free; The Doctor Is Brain-Free
Doctor/Physician, Ignoring & Inattentive, Lazy/Unhelpful, Medical Office, Texas, USA | Healthy | February 22, 2019
(I’ve been suffering from chronic pain and fatigue for years, and my GP refers me to a rheumatologist following some concerning test results. I’m in my mid-twenties and walking with a limp.)

Doctor: “You were referred to me because of your test results, but this test often shows false positives. You probably have nothing to worry about. I’ll order you a new series of blood tests. Now, you indicated that you’re in pain. Where does it hurt the most?”

Me: “It varies; some days it hurts–”

Doctor: *interrupting* “Where does it hurt the most right now?”

Me: “Um… here.” *point at my leg* “But the pain moves around. Sometimes it hurts my jaw, my neck, my shoulders… As I wrote on the forms, it’s sort of all over. It makes it difficult to exercise, to cook, or even to write.”

Doctor: *looking at my leg* “It’s probably just a pinched nerve.” *glancing down* “You indicated that you have psoriasis. Is that it?”

(She leans forward without warning and pokes at a patch of dry skin on my leg.)

Doctor: “Does that hurt? It looks bad.”

Me: “Um… No. It itches sometimes, but it’s pretty mild.”

Doctor: “It doesn’t look like psoriasis. When were you diagnosed?”

Me: “When I was a kid, maybe ten or so?”

Doctor: “And what did your dermatologist say at the time?”

Me: “Um… I was ten, so… I don’t really…?”

Doctor: “You should see your dermatologist. And a neurologist for your back pain. I see here that you’re trying a gluten-free diet? That should help with the pain, and your weight, too.”

Me: “I’m not… What?” *confused* “I’m not ‘trying’ a gluten-free diet. I’m gluten-intolerant. I’ve been gluten-free for over a year.”

Doctor: “Right, it should help. Your pain should decrease, and you should start losing weight.”

Me: *frustrated* “As I said, I stopped eating gluten a year ago. It did help. A lot of my fatigue and stomach issues went away. But if it was going to help with the pain, I think it would have done it by now.”

Doctor: “Well, I think you’ll start to see the benefits soon. Anyway, go to our lab. I’m sure we’ll find that you have nothing to worry about.”

(I was diagnosed with psoriatic arthritis, an autoimmune disease related to psoriasis. I decided to transfer to a different doctor. I requested a copy of my records to send over, and what I read there only strengthened my decision, since her only notes from that appointment said that I was experiencing minor pain and that I should go on a low-carb diet.)

Good Thing Stupidity Isn’t Contagious, Either
Arkansas, Ignoring & Inattentive, Medical Office, Nurses, USA | Healthy | February 21, 2019
(My wife has been under the weather for a while. They send her home early from work one day, so I take her to our favourite urgent care clinic. They did really well when she had pneumonia last spring, so we have no reason to doubt their abilities this year. But… the nurse is inattentive. She walks in, sits down, doesn’t look up from her laptop while taking history, and then flees as soon as she can. In meanders the “doctor,” a nurse practitioner. I’m sure there are good ones out there, but I’ve yet to meet a truly competent one. He checks her ears, throat, and breathing, all from the outside. I don’t recall him actually looking in her mouth once. We tell him she’s sneezing blood, vomiting mucus, and having intense sinus pressure.)

Practitioner: “Sounds like an asthma flare-up to me.”

Me: *incredulous* “Asthma attacks cause sinus pressure, pain, and vomiting?!”

Practitioner: “Okay, with a minor sinus infection.”

Me: “Really?!”

Practitioner: “We’ll send over an antibiotic and a steroid and give her a shot.”

Me: “For asthma?”

(He is dismissive of my concerns and leaves. One week later, my throat is swollen and sore and I can barely speak. My wife, feeling a little better than me, calls the clinic.)

Wife: “I was in last week and saw your nurse practitioner. He said I was just having an asthma flare-up, but now my wife has it! I didn’t know asthma was contagious.” *pause* “He’s an idiot and you should screen your people better.” *pause* “No. Screen your people. Make sure they know what they’re talking about when they see someone.” *click*

That Is Off The Charts
Hospital, Non-Dialogue, Nurses, Ohio, Patients, Stupid | Healthy | February 21, 2019
I’m an RN who previously worked in a hospital unit where we dealt with concussions. This is the best thing I’ve ever written in a patient’s chart:

“Patient educated on not riding with chainsaw in the uplifted bucket of the Bobcat.”

Doctors Have Homes?!
Hospital, Impossible Demands, Patients, USA | Healthy | February 20, 2019
(I am a resident on long call, staying after all of the other residents leave at 5:00 pm and admitting patients until the night team takes over. Near 8:00 pm, I get a call from the emergency department to admit a patient who was brought from her primary care provider’s office. Her condition is not that serious and she is generally pleasant, except for one thing

Patient: “[Attending Doctor] promised me that he would meet me right when I arrived!”

Me: “Oh? When did you speak with him?”

Patient: “When I was in the clinic.”

(Note that that was six or seven hours ago.)

Me: “Oh, well, the ambulance company never tells us a time of arrival, and it sounds like yours was pretty delayed. And the ED doesn’t tell every attending doctor when they admit a patient. [Attending Doctor] likely isn’t at the hospital anymore, but I’m sure he would have been here if he had known what time you were coming.”

Patient: “But he promised that he would be here waiting for me when I arrived!”

(She brought it up over and over again, making sure to interject it after each question she answered. I was a little taken aback by how fixated she was on this, especially considering how calm she was about her actual medical condition, and also by the fact that she assumed doctors don’t have lives and spend all of their copious free time at the hospital instead of with, I don’t know, their families? It turns out [Attending Doctor] was at a meeting and he drove back to the hospital to see the patient when it was done. I’m sure the patient was still upset that he did not use his psychic powers to know the exact time she arrived so he could be at the emergency department doors to greet her.)