Sometimes People Forget Things — Like How To Be Nice
CHILE, EMPLOYEES, JERK, PHARMACY, SANTIAGO | WORKING | MAY 15, 2020
I’m at the pharmacy of an organization that sells medications for specific conditions at a slightly lower price than regular pharmacies. Most of the employees are friendly, or at least polite, but this day is a little different.
Employee: “How can I help you?”
Me: “I need to buy some medications. My ID number is [number].”
Employee: “[My Name]?”
Me: “Yep!”
Employee: “Okay, so, you need [Medication #1 ], right? That’s the only one on here.”
Me: *Thinking* “Oh, no… I forgot again!”
Employee: “Because the prescription for [Medication #2 ] is expired—”
I’m about to say, “Oops, I forgot.”
Employee: “—so did you remember or did you not even do anything about it?”
He does not say this in a friendly tone. He isn’t joking or anything. It seems pretty harsh.
Me: “Umm… Okay, I’ll come back later.”
I left and texted my doctor to get another script. She wrote it up quickly and I was able to get the medication the same day, luckily from a different employee. It wasn’t like he yelled at me or anything; I was just really surprised at how judgemental he seemed, especially considering the issues that my medications are usually used to treat. Sigh.
A Little Flu Jab Of Kindness
AWESOME, HEALTH & BODY, INSPIRATIONAL, MONEY, NON-DIALOGUE, PHARMACY, RHODE ISLAND, USA | RIGHT | MAY 15, 2020
I am seventeen, living away from home during high school. I contract the flu, so I go to the pharmacy and they prescribe me Tamiflu.
Because I am out of state, my insurance doesn’t cover it. The woman behind the counter says it will cost $100. I am already emotional because I am sick and away from home. I know my mom would pay for the medication, but it would be tight. I start crying by the counter.
The lady who filled my prescription hands me tissues and says she is sorry, but she can’t do anything about the cost. I fill the prescription and sit down in the waiting area.
A couple of minutes later, the woman comes over to me and says, “I went looking in our database, and I found a coupon for your medication. It will only cost you $40.”
I will never forget her kindness in my time of need.
The Flu Shot Isn’t Hazardous, But The Nurses Might Be!
IGNORING & INATTENTIVE, JERK, NURSES, PHARMACY, UK | HEALTHY | MAY 10, 2020
I have just had a flu shot. As I have a fear of needles, I tend to get quite dizzy and sweaty beforehand, and it takes me a couple of minutes for me to recover afterward. I’m sitting in a chair when the woman who gave me the shot comes over.
Woman: “You didn’t say you were allergic to eggs?”
Me: “I’m not.”
Woman: “Well, you are. It’s very stupid that you didn’t tell the truth. Now I’m going to have to phone for an ambulance.”
Me: “No, I’m just feeling a bit sickly. I’m not allergic to eggs.”
She is already on the phone talking to someone saying “how stupid” I am. By the time an ambulance arrives, I’m already better and trying to leave, but the woman is refusing to let me. When the paramedics come in, I’m forced onto a gurney while the woman talks over me.
Paramedic: “Okay, the pharmacist says you have an egg allergy. Did you know before having your shot?”
Me: “I do not have an egg allergy!”
Paramedic: “Are you certain?”
Me: “Do I look like I’m having a reaction? I’ve had these shots every year of my life, and if you don’t believe me, I had three eggs in the cafe next door for breakfast. Ask them!”
The paramedic checked me over just to be sure before leaving. I was left alone with the woman. She tutted at me and disappeared through a door. I’m never going back.
This Parent Is Way Out Of Line
AT THE CHECKOUT, BAD BEHAVIOR, CRIMINAL & ILLEGAL, INDIANA, PARENTS/GUARDIANS, PHARMACY, USA | RIGHT | MAY 5, 2020
I regularly stop by a specific drugstore after I get off work around 10:00 pm. I stop to get milk because it’s really cheap, and I always just want to get in and out because I’m tired.
Tonight, there is seemingly no one in the store until I go to the register, where there are five people in line. It’s a store that doesn’t really have a designated line area; you just kind of step up to the counter, so lines can form awkwardly around displays.
I wait and have to step back for a father and daughter in front of me to pick out candy for the rest of the family; no big deal. As soon as they check out, I step up to the counter and put the gallon of milk on it. Suddenly, a woman with wild, ratty hair comes bursting in the store and shoves into me.
Me: “Excuse me!”
Wild Lady: “I was here first! You cut me!”
Me: “Um…”
The cashier, a really sweet teenage girl, steps up and speaks to the wild lady.
Cashier: “No, ma’am, I’m sorry. She was here first. You just walked in.”
Wild Lady: “Shut it. You cut. Anyway, I need less stuff than you, so I get to go first!”
The cashier is ringing me out the entire time, scanning my store card, telling me to swipe my debit. We are both trying to ignore her. My transaction usually only takes a minute anyway.
Me: “Ma’am, I’m almost finished. The receipt is printing. And, anyway, it’s not possible to actually buy something and have less stuff than me. I have one thing.”
Wild Lady: “I left my car running! I should go first!”
The cashier and I exchange wide-eyed looks and just ignore her.
Wild Lady: “Well, I left my kid in the car so you need to let me go!”
Me: “Ma’am, I’m done now anyway, but this is a low-income, urban area, and it’s 10:00 at night. I would definitely never leave my car running, and I would never even consider leaving my kid in it. I have half a mind to call CPS now.”
Wild Lady: “Whatever!”
The wild lady turns to the cashier.
Wild Lady: “I need seven cartons of [Cigarettes], girl. Be quick!”
I left, wild-eyed. I checked, and there really was a three-year-old in the car with no one else, and it was running and unlocked.
Not three minutes later, as I was going through an intersection, she blazed through the red light and almost T-boned me. To come from that direction, she also had to turn left illegally at another intersection.
I followed her home and called the cops. I hope that poor child is okay.
Within Striking Distance
CURRENT EVENTS, HEALTH & BODY, INDIANA, JERK, PHARMACY, USA | RIGHT | MAY 4, 2020
With social distancing in full swing, we have spaces on the carpet in front of the counter indicating every six feet so customers can keep their distance. One customer comes up to the pickup area and squirts several applications worth of hand sanitizer on her hands to the point of dripping.
Customer #1 : “Hi. Do you have any thermometers in stock?”
Me: “I’m sorry; we’re sold out.”
The customer grumbles and goes to turn around to leave but sees another customer about four feet behind her. She waves her dripping, sanitizer-covered hands around in surprise, causing some sanitizer to fling into the face of the customer behind her, hitting her eye.
Customer #1 : “Social distancing! Social distancing! You need to stand back!”
Customer #2 : “Lady, you just got hand sanitizer in my eye!”
Customer #1 : “I don’t care! You could have killed me!”
[Customer #1 ] stormed off. [Customer #2 ] was fine but obviously confused as to why she was yelled at for basically standing there.
A Life-Long Member Of The Hoarding Club
CRAZY REQUESTS, CURRENT EVENTS, JERK, PHARMACY, SWEDEN | RIGHT | APRIL 27, 2020
Most people are hoarding stuff they think they absolutely must have during a possible quarantine, while some people don’t seem to understand that the stores don’t have unlimited stocks.
Older Lady: “I need hand sanitizer!”
Pharmacy Staff: “I’m sorry, but we are sold out.”
Older Lady: “But I’m a MEMBER!”
Yes, lady, you and the rest of this country’s population.
Did You Try Reading The Directions?
PHARMACY, RHODE ISLAND, STUPID, USA | HEALTHY | APRIL 25, 2020
A customer comes up to me with a book and a pair of reading glasses.
Customer: “Hi. I have a question. Maybe you can help me.”
Me: “Okay. I can try.”
Customer: “My doctor told me I should get reading glasses, but I don’t understand. Do I put the glasses on over my others? I asked my doctor and he didn’t answer me.”
Me: “Um… no. You just put the reading glasses on.”
Customer: “Oh. Okay. I mean, I can see the writing better this way, but I don’t know why my doctor wouldn’t answer when I asked him. I mean, how am I supposed to wear two pairs of glasses?”
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“Opportunistic” Might Be Less Harsh
CRIMINAL & ILLEGAL, FINLAND, PHARMACY | HEALTHY | APRIL 23, 2020
Customer: “To whom can I give this medical waste?”
I notice that the product contains a mild opiate.
Me: “You can give it to me; I’ll make sure it’s properly discarded.”
Customer: “Yeah, I figured that I could have made some money selling it on the street, but that would have been too much of a hassle!”
Definitely The Wrong Call
ALBERTA, CANADA, EMPLOYEES, IGNORING & INATTENTIVE, PHARMACY | HEALTHY | APRIL 19, 2020
I see a missed call on my phone and recognize the number from a store where I used to work over ten years ago. I check my voicemail and it’s from the pharmacy.
Pharmacy: “Hi, [My Name], it’s [Store Pharmacy]. We aren’t able to get your prescription in; can you call us back?”
I moved my prescriptions since I quit and haven’t been to the doctor recently, so I call back, confused.
Pharmacy: “Hello, [Story Pharmacy], how can I help you?”
Me: “My name is [My Name] and I just had a missed call about a prescription?”
Pharmacy: “Yes, we aren’t able to order the cream in but we called [Doctor] to ask about an alternative.”
Me: “That’s not my prescription; I haven’t had anything filled there in years. It must be for someone else?”
Pharmacy: “Is your name [Full Name]?”
Me: “Yes.”
Pharmacy: “Is your phone number [number I called from]?”
Me: “Yes.”
Pharmacy: “Is your birthdate June 2—”
I cut them off.
Me: “That is not my birthdate; I’m not allowed to hear that information. This is someone else’s prescription.”
Birth Control Doesn’t Just Control Birth
EMPLOYEES, ILLINOIS, JERK, PHARMACY, USA | WORKING | APRIL 15, 2020
(I am on birth control due to uncontrollable periods. I have it set on autofill. I get a notice that my autofill is delayed. I call the pharmacy to find out when it will be ready.)
Rep: *in a snotty tone* “The birth control? Well, probably about a week.”
Me: “Come again?”
Rep: *sighs* “A week. We have to get it from another location.”
Me: “It takes a week to do that?”
Rep: “Yes.”
Me: “Uh… is there any chance of getting it sooner?”
Rep: “Well, instead of us having them drive it here, you could go get it yourself.”
Me: “Where’s the closest pharmacy that has it?”
Rep: “Nearest available fill is [Town two hours north]. They can get it for you today.”
(This particular town and the surrounding area are under an ice storm warning.)
Me: “That’s the area that’s getting that ice storm.”
Rep: “Yep.”
Me: “Are you telling me that there is no [Medicine] in the entire city and I have to drive two hours into an ice storm?!”
Rep: “Yes.”
Me: “Look, I know this is birth control, but I use it to control my cycle. Otherwise, I get very sick when my period shows up. Now, are you sure there’s none in town, anywhere?”
Rep: *pause* “Well, there’s some at [Location ten minutes away]. They can have it here tonight.”
Me: “THANK YOU!”
(I filed a complaint with the store. They claimed that the rep was in the call center and they couldn’t do anything about it. I switched my prescriptions to their main competitor after that. Haven’t had an issue since!)
Pharmacist: “Care to explain why you did the stocktake of [Manager]’s area incorrectly and why on [Day I don’t work] the wall display isn’t complete like I asked?”
Me: “Sorry? Well, firstly, I don’t work on [Day] and was not here on [Day], and secondly, the wall display did not get done because, as you would have seen in my note, we had a gentleman come in with a severe concussion, his head was bleeding non-stop, and he was confused and dizzy, so we called an ambulance. [Other Pharmacist] and I were both by ourselves during a busy period so we had to prioritise the customer. By the time we had called the ambulance and assisted the gentleman and paramedics, and cleared the customers who said they were okay to wait and [Other Pharmacist] and I were doing really good and the right thing, it was time to go. [Other Pharmacist] had to leave on time so I was unable to stay back. As you would know, an assistant cannot stay back if there is no pharmacist present.”
Pharmacist: “That is no excuse! Do you have some sort of brain disorder? You should have left the patient and done what you were told! As for the stocktake, everyone else here denies doing it incorrectly. So it must have been you. You must have snuck in without us knowing.”
(I ended up leaving shortly after this incident. This was the last straw from years of bullying. To this day, I’m still scared by the bullying I received from these people)
Finally, Someone With A Dose Of Sense
CALIFORNIA, PHARMACY, RECEPTION, USA, VET | HEALTHY | APRIL 3, 2020
CONTENT WARNING: This story contains content of a medical nature. It is not intended as medical advice.
There are certain medications that can be used in both humans and animals, but usually, the dosages are very different. One of these medications is Phenobarbital, a seizure medication. Our office doesn’t keep this medication in stock so we have to call it in to a human pharmacy.
One of our canine patients is on Phenobarbital. He has been stable on his dose for years, but they do not make a pill in the size he needs, so we prescribe him two different sizes to add up to the right amount. Apparently, this is not regularly done with humans, because every time we call in his medication we get a call from the pharmacy to confirm some things. So, we put a note on his file with what to say when they call back.
I am training a new receptionist and have just had her call in his refill authorization. Soon after. we get the expected call from the pharmacist. She has the pharmacy on hold and asks what to do, so I tell her to open his chart and read the script.
New Receptionist: “Hello. Apparently, I have to read this note to you. Yes, he needs both sizes. Yes, at the same time. Yes, we know this is a very large dose for a human, but he is a dog. He is a very large dog. He has been taking the pills like this for years now. Thank you.”
I am sitting there listening to her side of this, fighting the urge to facepalm, and thinking it was pretty obvious that those were meant to be the responses to questions she would be asked and not to be read straight through like that.
The pharmacist says something and she replies:
New Receptionist: “I’m not sure. Um, looks like the note was dated four years ago.” *Pause* “Um, I think so; let me check.” *Turns to me* “Hey, [My Name], have we been saying this every time we call his medication in?”
I nod and she turns back to the phone.
New Receptionist: “Yeah, we have.” *Pause* “Really? That’d probably save everyone some time. Thanks.” *Hangs up* “They are going to put a copy of our note on their computers so they don’t have to keep calling in every time.”
Me: “Wait, they could do that? I thought it was a requirement for them to confirm odd-sounding doses, and that the phone calls were just formalities so they could check a box saying they did it. How did none of them ever notice that we were having the same conversation every four months?”
We no longer get confirmation calls for that patient.
Do Yourself A Service And Leave Service Dogs Alone
BAD BEHAVIOR, PETS & ANIMALS, PHARMACY, STRANGERS, USA, VERMONT | FRIENDLY | MARCH 26, 2020
(I have a service dog for multiple disabilities. I don’t always work with him with any identifying gear because people are more likely to leave us alone if they can’t tell he’s a service dog. In this instance, he is wearing a vest marking him as a service dog. My father and I are running errands after my classes end for the day and I’m entering the store a few minutes after him so that [Service Dog] could relieve himself. As we approach the door, there is a man in his car in the accessible parking spot who sees my service dog and leans out the window of his car.)
Man: “HEY, PUPPY! Come here, puppy!” *makes kissy noises*
Me: *to my service dog* “Leave it.”
(He doesn’t need the reminder, but sometimes people get the hint and leave us alone when I say that. We start to enter the store.)
Man: “WHAT THE F***?! WHAT THE H*** IS WRONG WITH YOU, TAKING A F****** DOG IN A F****** STORE?!”
(Thanks, random man who decided I needed to be screamed at for taking my vested service dog into a store. Also, to make things worse, I was wearing my jacket from my alma mater so, for all he knew, I was a high school student. It’s always adults, too; we never have issues with kids.)
Unfiltered Story #190348
PHARMACY, USA | UNFILTERED | MARCH 22, 2020
So I’m a pharmacy tech working at a pharmacy in a grocery store and usually work the closing shifts during the week along with the other techs as we are all also in school. This happened to one of my coworkers not 5 minutes after he got there.
Patient: I’m here to pick up for [name]
Coworker: Okay let me go get that.
He searches the shelf and it’s not hanging up so he goes and looks it up in the computer.
Coworker: I’m sorry ma’am, it seems we are out of stock on that medication and won’t be able to fill it until tomorrow.
Patient: What!? Why didn’t you guys tell me before??? That medicine is very important I have to get it for my daughter! Why didn’t someone call me?
Coworker: I’m sorry ma’am someone should’ve called you I don’t know why they didn’t.
Patient: Well that’s very unprofessional of you!
She storms off and is heading toward the customer service desk when one of the day techs tells my coworker that she actually did call the number we have for the patient but it was disconnected. She then runs out after the patient with a pen and paper to explain the situation and get a new number. Later in the evening the patient called and asked the tech who answered to tell my coworker she was sorry she yelled at him. So not all raging customers are psychopaths! It was a good reminder
Needs A Further Education In Being A Decent Person
AUSTRALIA, BIGOTRY, BOSSES & OWNERS, COLLEGE & UNIVERSITY, JERK, PHARMACY | LEARNING | MARCH 21, 2020
(I am helping the retail manager to get some things ready for the coming catalogue while we are standing at the checkout between customers, so I decide to start some small talk.)
Me: “How are your kids doing?”
Manager: “They are doing good. My son is getting ready for his year twelve exams.”
Me: “That’s exciting! Does he know what he wants to do after high school?”
Manager: “Not yet, but I told him that if he chooses to go to university, he can stay home. But if he chooses to go to TAFE, he needs to move out.”
(TAFE is “Technical And Further Education.”)
Me: “Why’s what?”
Manager: “Well, I don’t want him to grow up and be a nothing by going to TAFE.”
(The manager looks at me, from head to toe, while saying that.)
Me: “…”
(That got me really angry. Uni does not equal success. I know many people who went to TAFE who are doing a lot better than other people I know who went to uni. I don’t have anything against anyone who choses uni, but it gets me angry when people judge someone in a cold and disrespectful way for choosing TAFE over uni.)
There’s No Need To Behave Like An Animal About It
CRAZY REQUESTS, PHARMACY, USA, VET | HEALTHY | MARCH 19, 2020
(I work as a receptionist for a veterinary hospital. Earlier today, I gave a prescription to a client for a drug that is classified as Schedule II, which means it is considered as having high potential for abuse, so our facility is not licensed to carry it on-site. It can only be picked up from a human pharmacy. Thus, we write prescriptions instead of filling them ourselves at our on-site pharmacy. My first interaction with the client ends like this
Client: “So… what do I do with this?” *holds up prescription*
Me: “You take it to a pharmacy, just as you would with a prescription from your doctor. I would recommend calling around to see which places have it first before going anywhere because not all pharmacies can or do carry it.”
Client: “Can you call the pharmacies for me?” *stares expectantly*
Me: “I’m sorry, but I can’t. There are dozens of pharmacies in the area, and I have no idea which places have this drug. And unfortunately, I have other clients waiting so I’m not able to set aside that kind of time.”
(She’s not happy with my answer, but she takes the prescription and leaves. Maybe an hour later, I get a call from her.)
Client: “So, can I use my insurance card to pick up the medication?”
Me: “I’m sorry, but I don’t believe that’s legal.”
Client: “But I’m getting the medication from a human pharmacy. Why can’t I use my insurance?”
Me: “Because the medication is for your dog, and the prescription is filled out to reflect that. The pharmacy will be aware it is for a dog, and your insurance only covers you. If you have pet insurance, that may or may not help cover it, but that depends on your plan.”
Client: “Well, I should be able to use it. It’s a pharmacy, not a vet. Why can’t I use it?”
Me: “I’m very sorry, but I’m not sure what else I can do for you. If you have further questions, I can ask the vet to speak with you.”
Unfiltered Story #190098
CONNECTICUT, PHARMACY, USA | UNFILTERED | MARCH 17, 2020
(A customer walks up to the counter)
Me: Hi are you picking up?
Customer: No, uh, I was just wondering, uh, can I have some aspirin?
Me: Oh I’m sorry, we can’t give out medication.
Customer: (stares blankly)…I’ll give you a dollar.
Me: … I’m sorry sir, we just aren’t allowed to hand out any medication, but there is a travel section that might have a small bottle of it if you want to try that.
Customer: Oh yeah that’s a good idea, yeah. (walks away mumbling how that’s a good idea)
Keep Going Like This And The Gloves Are Off!
CRAZY REQUESTS, JERK, MICHIGAN, PHARMACY, USA | RIGHT | MARCH 16, 2020
(I work in a retail pharmacy in a popular US drug store chain. I’m the pharmacist, so I’m used to answering drug information questions specific to certain meds or recommendations for what products to buy. It’s a busy day, with phones ringing nonstop and a huge backup of prescriptions to process. I hear the phone ring and pick it up.)
Me: “Hi, thanks for calling [Store] pharmacy. How can I help you?”
Caller: “Do you have gloves? For kids? That will fit kids?”
Me: *in pharmacy/medical mode* “Hmm, how big is the child? Most latex or plastic gloves are for adults. Did you need latex gloves?”
Caller: “No, I need kid gloves!” *yells at a child in the background* “For a kid!”
Me: “I’m sorry, we have lots of gloves and I need to know what kind you need in order for me to tell you where to get them.”
Caller: “They’re for kids!”
Me: “I don’t think we have medical gloves for children. What do you need them for?”
Caller: *yelling* “KID GLOVES! Jesus! I always have these problems every place I call! NEVER MIND!”
(It dawned on me after the call that she was probably asking about fabric gloves for cold weather. If she had said that, I would have transferred her to someone who handles our floor stock. Don’t call the pharmacy looking for clothing unless you want to really confuse the pharmacist! It was my mistake, but please help me out with more adjectives than just “kid-sized!”)
She’s Unable To Chew On That
CRAZY REQUESTS, HEALTH & BODY, ITALY, NON-DIALOGUE, PHARMACY | RIGHT | MARCH 16, 2020
I have an acquaintance who has some peculiar views on the world and how it should work. She also has a problem on her mandible that renders chewing difficult for her, but there is a paste that is sold in pharmacies that helps her.
The company that makes this paste has recently changed the formula, and now it tastes like vanilla, and she has already complained that she doesn’t like the taste.
Today, she tells my stepfather and me about her latest feat: she emailed the company asking if they could sell her the old paste, and they explained to her that they don’t sell to the public. She then asked if they could give her the formula so a chemist friend of hers could replicate it, and she received a clear no, obviously.
Both my stepfather and I tried to explain to her that a company has no obligation to keep producing something that she likes, and that drug formulas are copyrighted, so it’s not strange that they refuse to give it to a random lady. After half an hour of trying to explain it we left, but we are sure she wasn’t totally convinced.
It’s not a problem of allergy or anything serious. She is on the warpath because she doesn’t like the taste of a medicine.
Unable To Digest That Women Have Other Parts
BIGOTRY, FRANCE, HEALTH & BODY, JERK, PHARMACY | HEALTHY | FEBRUARY 5, 2020
(My aunt wakes up one day with very bad stomach pain and gas. My uncle goes to the pharmacy for her and has this conversation with the pharmacist at the counter.)
Uncle: “My wife has stomach pain; what kind of medicine should she take?”
Pharmacist: *in a nonchalant tone* “It must be period cramps. Don’t worry.”
Uncle: “My wife who’s menopaused for two years? I don’t think so.”
Pharmacist: “Then it’s her menopause. Again, no worries.”
Uncle: “I didn’t know menopause could cause stomach pain.”
Pharmacist: *now with a more pedantic tone* “Well, you see, it’s not her stomach. Don’t worry about it.”
(By now my uncle is getting a little pissed off by the pharmacist’s insistence, so he puts his hands on the counter and speaks slowly.)
Uncle: “Listen here. My wife wakes up with stomach pain. The upper part of her belly is swollen; that’s where the stomach is. And she has gas coming from her digestive system, where the stomach is connected. Can I have a medicine for that or not?”
(The pharmacist went to his manager, who found the correct medicine in one minute. We don’t know why he was so insistent with his false diagnosis.)
They Need Brain Drops
FINLAND, IGNORING & INATTENTIVE, INSURANCE, PHARMACY, STUPID | HEALTHY | JANUARY 26, 2020
(I work in a pharmacy. The national Finnish health insurance covers certain medicines — insulin, medicine for glaucoma, etc. — almost 100%; you only pay 4,50 euros for three months’ use. But there is a price range the insurance covers and if there are less expensive generic alternatives, the insurance covers only the cheapest for 4,50€. You can still have the more expensive brand, but you have to pay the price difference yourself. Some medicines don’t have generic alternatives for years, but when they eventually come available, this is often the discussion
Me: “This eyedrop used to be 4,50€ but now there’s another brand that is 19€ cheaper so the health insurance covers only the cheaper one for that price. If you don’t want to change brands, you have to pay 4,50€ plus 19€; that is 23,50€.”
Patient: “Okay, I don’t want to change brands; I want to talk with my doctor first. I’ll take the original.”
Me: “Yes, that’s fine. You can have either one, but for the original, you now have to pay 23,50€.”
Patient: “Yes, but I don’t want another brand. I’ll just take the original today and talk with my doctor about the generic alternative. I’ve always used [Brand]. I’ll take that one.”
Me: “All right. I understand the situation. There used to be only [Brand] but last month [Cheaper Brand] became available and they set their price much lower. That is why the health insurance doesn’t cover the original [Brand] anymore, even though it used to cost only 4,50€. But you can still always choose the original one if you want. It’s just a bit more expensive now.” *enters the original brand on the computer and sends the customer to pay*
(An hour goes by and the telephone rings
Patient: “Yeah, I was there earlier and bought my glaucoma drops. They should be 4,50€ but it says on the receipt that I paid 23,50€ ! Why was it so much?”
Me: “…” *loses a little bit more faith in humanity every time*
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