Criminal & Illegal, Pharmacy, South Carolina, Teenagers, USA | Right | June 22, 2018
(I work in a pharmacy. I am filling in as an over-the-counter floor manager while our salaried management is out to meetings. Since I am an hourly supervisor, I am not allowed to do some things, like cash pulls or theft stops, but everything has been smooth throughout the day. It should be noted that at the time of this story, I am several months pregnant, but I am still getting around normally. I am crouching behind the counter for supplies when I hear a customer walk by.)
Me: *popping my head just over the counter* “Good morning!”
Teenage Boy: “Jesus! Uh… hi…”
(The kid looks a bit startled, but I don’t think much of it since I kind of came out of nowhere. I come out from behind the counter to see him flipping through the pegs of condoms. He is acting very sketchy, so I try to stay out of sight but where I can still watch him. Sure enough, he pockets a small pack of condoms. I cut the corner just as he is about to put another pack of condoms in his coat pocket. He drops them on the floor and I exaggeratedly struggle to bend over picking them up.)
Me: *poking my belly out* “Man, let me tell you from experience, I would not recommend this kind.”
(The kid practically ran out of the store, ditching the condoms in his pocket onto a nearby display on the way out.)
Bad Behavior, Massachusetts, Pharmacy, USA | Right | June 20, 2018
(It is a somewhat quiet evening. A customer comes in, and I greet her. My manager is standing nearby, and once the customer is out of earshot, she informs me that the customer is well-known for being rude and to call her if I need help. Sure enough, once the customer finishes shopping, she starts.)
Customer: *slams the first of many items onto the counter* “You need to get the manager up here now, because I need a discount.”
Me: *surprised* “Yeah, sure, let me page her now.”
(I page her and ring out the rest of the customer’s items as quickly as I can. My manager walks up from the back.)
Manager: “Hi, what can I help you with?”
Customer: “I need a discount. I have a coupon on my card, but it doesn’t show up when I try to print it, and you need to do something about it.”
(When this happens, it is almost always customer error; either the wrong email is linked to their store card, or they never set one up at all. We will generally input the coupon as long as the customer can show us the email that contains the coupon. Even if the customer can’t get the email up, we will still put it in under special circumstances — if they are buying a decent amount of stuff, are a regular customer, etc.)
Manager: “Okay, that’s fine. Can you pull up the coupon on your phone? I need to see the coupon to be able to put it in.”
Customer: *raising her voice* “WELL, I can try but I don’t know if it’ll work. You need to give me a discount because I spend a lot of money here, and this is unacceptable!”
Manager: *I can tell she is getting agitated* “All right, well, just try to pull that up, because we cannot give discounts without actually seeing the coupon in some form.”
Customer: “Well, I spend a lot of money here!”
(She clicks around on her phone for a minute or two and is able to bring the coupon up, and my manager puts it in and the customer finally pays and leaves.)
Manager: “You know, it’s a good thing she had her coupon, because I wasn’t going to give her the discount if she didn’t. She could have flipped out all she wanted, but I’ll be d***ed if I’m going to reward her s***ty behavior. Oh, and as for spending a lot of money here, she comes in maybe once a month…”
New Jersey, Pharmacy, USA | Unfiltered | June 15, 2018
(More often than not, customers come in through our registers wearing headphones or talking on the phone. As such, communicating with them becomes a hassle, but it’s tolerable. This is not the case this time. This customer is not wearing headphones, nor is he on his phone.)
Me: How can I help you, sir?
Customer: (says nothing, but drops his items for me to scan)
Me: Do you have your rewards card?
Customer: Yes I do. (He immediately swipes his credit card even though I have not yet started scanning his items)
Me: Sorry sir, the register isn’t ready for that yet.
(I scan his items fairly quickly and he swipes his card once more, again the register isn’t ready to accept payment yet, at this point I can see it’s a chip card so swiping won’t do it any good either way)
Me: Would you like to use your rewards card for this purchase first?
Customer: Oh! Yes. (at this point he puts in his phone number, bringing up his rewards membership, discounts, etc.)
Me: Okay sir, there we go! Now if you could just put the chip in the reader down below
(The customer AGAIN swipes his card through, prompting the card reader to display the “PLEASE INSERT CHIP” message for him to see. He’s not paying attention and I am screaming internally)
Me: Sir, please use the chip reader below.
Customer: Oh okay. (He puts the chip in, and the machine takes his payment)
Me: Thank you very much, sir, and have a good night
(He ignores me once again as he walks out with his purchases)
(I stop in the pharmacy to get some medications for my husband, who recently lost his job because of a medical condition. We were already on income support because I am physically disabled and this has been a hard hit to our income. We just found out the income support system is about to revoke our benefits unless we can prove that he does not willfully leave his job by the end of the month. With a toddler and both of us needing the medical coverage, this is terrifying. Our normal doctor is on maternity leave until January of next year and her covers won’t help us because they don’t want to deal with the system. The same story goes with every doctor we see. They all insist they need to have been seeing us for at least three months before they’ll even consider it. Neither of us have any family or support, as we were both runaways from abuse. By this point, I am counting change, trying to figure out if I have enough to get the medication we both desperately need.)
Stranger: *taps me on the shoulder* “Hey, let me get that for you.” *tries to shove a ten dollar bill in my hand*
Me: *close to tears* “Oh, no! I really can’t. Thanks, anyway.” *tries to give it back*
Stranger: “Nah, keep it. Or, hey, tell you what…” *hands me a twenty and takes the ten back* “There. Fair trade.”
(By now I was seriously crying and didn’t notice the older man’s mother coming up beside me. Gently she took me by the elbow and they both lead me away from the pharmacy counter. They started asking me questions and I admitted that we were struggling and how scared I was. They started brainstorming between the two of them and gave me numbers to doctors they trusted. They took my email and gave me their phone numbers just in case. As a last thing, they took the twenty-dollar bill, and the man shoved a bunch of money into my bag, saying he wouldn’t take no for an answer and just to pass it on when I had the chance to help someone else. I realized that yes, I needed that help right then. I stopped fighting, figuring it was at most forty bucks but would help pay my kid’s school fees. When I got home and took the money out, I was shocked to see that instead of just a small amount, he’d put five hundred dollars into my bag. That money did help keep us afloat for the next week as we paid bills. We finally found a doctor willing to help us and our income has since stabilized. I told the stranger, who is now a supporter and friend, that we’d pay him back. He refused and told me to help others, instead. I plan to.)
Bizarre, Patients, Pharmacy, USA | Healthy | May 28, 2018
(It’s my second day working for a pharmacy at a local grocery store. We have a display near the register that has animal-themed thermometers like dolphins, seals, whales, etc. A woman walks up and picks up a dolphin thermometer, looking at it for a good minute or so.)
Bad Behavior, Ohio, Patients, Pharmacy, USA | Healthy | May 26, 2018
(I work in a pharmacy in a large box store. On Sundays, when only one pharmacist is on duty, the pharmacy shuts down for them to take a lunch break. This story is related to me by one of the pharmacists. The gate is down, but can sort of be seen through, and the pharmacist can be glimpsed through the holes.)
Lady: *at the top of her voice* “HEY! HEY, YOU! ARE YOU OPEN?!”
Pharmacist: “Uh, no, ma’am, we reopen in ten minutes. Please come back then.”
Lady: “IT’LL ONLY TAKE A MINUTE! I NEED SOME BUTT CREAM!”
Pharmacist: “Ma’am, we’re closed! Please come back in ten minutes.”
Lady: “BUTT! CREAM! JUST GIVE ME SOME G**D*** BUTT CREAM!”
Pharmacist: “Ma’am, we’re closed! We’ll reopen in ten minutes!”
Lady: “THIS IS RIDICULOUS! I JUST NEED SOME BUTT CREAM!”
(She finally stormed off… two minutes before we reopened for business.)
Bosses & Owners, Canada, Jerk, Language & Words, Montreal, Pharmacy | Working | May 21, 2018
(My supervisor is known for being quite a nit-pick and strictly following rules that don’t actually exist. Also, I’ve taken a few years of Japanese classes. One day, I get a Japanese customer at my register while my supervisor is filling a display right behind me. The customer and I chat in Japanese while I scan his items, and he asks to pay with his credit card. By company policy, we have to check an ID for every foreign credit card. The customer complies and hands me his Japanese driver license, because he forgot his passport at the hotel. I confirm that the credit card is his, and I am about to hand him his license back.)
Supervisor: “Wait! What are you doing?” *snatches the license from my hand* “You can’t accept this!”
Me: “Why is that? I know that it isn’t a passport, but this is a government-issued ID, and his picture is on it, so I don’t see why I can’t accept it.”
Supervisor: “Well, this ID is not in our alphabet! You can only accept IDs written in our alphabet.”
Me: “First, since when is this a rule? Second, you’ve heard me speak with him for the past two minutes; you know that I speak the language. I can read this, and confirm that the credit card is his.”
Supervisor: “It has to be in our alphabet! You have to be able to read it to accept it.”
Me: “But… [Supervisor], I can read it!”
Supervisor: “Hmph, I’ll let it slide for today, but don’t do that again!”
(I asked the store manager the next day. That rule doesn’t exist.)
New York, Pharmacy, Rude & Risque, USA | Healthy | April 19, 2018
(I have just started my first job at a local pharmacy and convenience store, and it is my third day of training. I am standing behind the counter with an older coworker of mine. We hear the door open, and look over.)
Customer: *quickly walks through the doors and to the other end of the floor, where the pharmacy is*
Me: *looking at my coworker* “Was she…”
Coworker: *taking a sip of an energy drink* “…not wearing any pants? Welcome to the job, kid.”
Extra Stupid, New York, Pharmacy, USA | Right | April 16, 2018
(I am the dumb customer in this instance. The store that I work at has a pharmacy in it, where I get all of my medications. The store has a policy in the pharmacy where the first three letters of the customers names are printed on the bags you pick up your prescriptions in. The first time I go to pick up a prescription there, I have never seen this before. Upon picking up my prescription, I see the first three letters of my last name.)
Bosses & Owners, Indiana, New Hires, Pharmacy, USA | Working | April 9, 2018
(I get hired for [Popular Pharmacy Chain] and go through their training. It’s all through their computer system, with videos and quizzes. There’s a thirty-minute session on “branded greetings,” which explains how I have to say the same things during every transaction so customers always have a uniform experience at every store in the chain. I feel like a robot doing this, but I’m good at the spiel after about a week. Then, my manager pulls me aside.)
Manager: “Why are you using branded greetings?”
Me: *thinking this is a test* “Um… so that every customer gets the same treatment at every store and we deliver a uniform experience.”
Manager: “We haven’t used those in years. People said we sounded like robots, and corporate made us stop.”
Me: “Well, it’s still in the training.”
Manager: “Oh, well, you don’t have to do that anymore. I apparently have to update the training software.” *runs off*
Dublin, Employees, Ireland, Jerk, Pharmacy | Working | April 3, 2018
(I am in a well-known UK-based pharmacy and drugstore, looking for a hand cream. I am wearing ripped jeans, combat boots, and a leather jacket, and have very short hair. I smile at the staff as I walk in and set off in search of the right aisle, minding my own business. As I open a tube to smell the cream, the worker beside the door rushes up and snatches the bottle out of my hand.)
Worker: “Can you not open the products? What are you looking for?”
Me: “Oh, sorry, I was just smelling it. I’m fine, thanks.”
(I think that’s the end of it, as she stalks off. I pick up my items and turn the corner, checking out the makeup. As I swatch a lipstick tester, the same worker storms up and glares at me.)
Worker: “I said don’t open the products! You’ll have to pay for it now!”
Me: “Excuse me? This is a tester, and I haven’t even touched it yet!”
Worker: “Fine. Sit down. I’ll match a colour to you. You clearly need it; whoever matched your current foundation must be colour-blind.”
Me: *taken aback by the sheer rudeness of this woman* “Er. No, thanks.”
(I walked away, irritated, but still with some time to kill before my bus home, so I browsed some other items. I could see the worker following me closely and glaring if I so much as reached out towards a product. Eventually, I had enough. I went to the till, with her following. The girl at the checkout scanned my items and my loyalty card and told me my total. As I handed her my money, the rude worker stormed over and grabbed the iodine pen, scribbling all over my note, a smug grin on her face. I waited as nothing happened to my money, and silently fumed as I was handed my receipt. I felt her glare boring into my back as I left the shop, seriously having to bite down on my tongue to stop myself from yelling at her. I get that workers are supposed to upsell and offer assistance, but judging me outright by my appearance, being incredibly rude about my makeup, and being convinced I’m a thief with no reason is taking it a bit far.)
Holidays, Ignoring & Inattentive, Louisiana, Pharmacy, USA | Right | April 1, 2018
(It’s Easter Sunday. My parents, my grandmother, and I are coming back from an early dinner out at an uptown restaurant and we stop to pick up some prescriptions for my grandmother at an old pharmacy where the restroom is in the back room. This exchange occurs just as I exit the back room after using the restroom.)
Customer: “Excuse me. I’m looking for [Specific Allergy Brand], but I can’t find it, and this is the allergy aisle. Would it be anywhere else?”
Me: “I have no idea, sorry. Um, good luck.”
(The customer muttered something under her breath that I couldn’t hear as I was walking away. During this exchange I was wearing a cocktail dress and heels, and she looked right at me as she was asking her question
Australia, Ignoring & Inattentive, Melbourne, Non-Dialogue, Pharmacy, Victoria | Healthy | March 12, 2018
I have an eight-and-a-bit-month-old child, and I’ve been having some pain during sex, so I book in to see my OB-GYN.
The appointment is really straightforward and I’m told to go get a cream. I also have a birth control rod inserted whilst I’m there. I wander over to the pharmacy and hand over my script. I’m not asked for my Medicare card, but I’m asked if I have concession.
I reply no, with no more thought into the answer. I wait and collect my script and note that I’ve been charged a concession price. Not thinking too much into it, and thinking that I must have one linked to my Medicare card, I pay the $12.80 instead of $50 to $80 for my items and head back across the road.
I get the rod implanted and continue about my day, a bit perplexed how I got charged concession. It’s not until later that night when I’m reading the script again that I realise they’ve put it under the wrong name. I’m a Mrs. [My Name], and they put it under a Mr. [Same Name].
I burst out laughing that they have given a man vaginal cream and contraception, at an OB-GYN.
Bad Behavior, Bizarre, Kentucky, Pharmacy, USA | Right | March 8, 2018
(I go into the store to pick up some photo prints I ordered online. Unfortunately, before I can get to the counter another customer beats me to the unmanned counter. As she approaches she immediately begins yelling.)
Customer: “CAN SOMEONE COME OVER HERE AND HELP ME?!”
(An employee approaches the counter.)
Customer: “I ordered these prints online; I need them.”
Employee: “Okay, what name are they under?”
Customer: “I don’t know; I don’t know if they made it.”
Employee: “You don’t know?”
Customer: “I used this app and it won’t send. You need to just do it.”
Employee: “I’m sorry. We aren’t allowed to—”
Customer: *sighs dramatically* “Well, what am I supposed to do?”
Employee: “You need to click on—”
Customer: “I already did that.”
Employee: “Well, try it again.”
Customer: “There, see? Now what?!”
Employee: “So, now, you need to—”
Customer: “This is stupid! I’m just going to go back to the main menu. So, what do I do from here?”
(The employee attempts several times to guide the customer through the process, and she continues to cut her off and ignore her suggestions. The customer appears to be in a huge hurry, and is obviously aggravated. Finally, after a few minutes.)
Customer: *about the app* “This is a joke. This is a total joke. Fine. Whatever. We’ll do this on Facebook.” *she takes a few minutes to find the picture she wants, all the while muttering* “I left those kids at the park. I left those d*** kids at the park… There, this picture. Can I just crop everyone out except this one person?”
Employee: “Well, what that will do is it will still be the same size and—”
Customer: “Is there any other way we can do this?!”
Employee: “You can hook your phone up to the photo kiosk, but it will download all of your photos.”
Customer: “This is ridiculous! I can’t get this Internet to work. My man is going to kill me; I left those d*** kids at the park.”
Employee: “We don’t get a good connection in the store.”
Customer: “I HAVE WI-FI.”
Employee: “We don’t have Wi-Fi here.”
Customer: “YOU MEAN I’M GOING TO HAVE TO GO OUT TO MY CAR TO GET ON THE INTERNET?!”
Employee: “You probably would have better luck in the back of the parking lot, yes.”
Customer: *stomps out while muttering* “I left those kids at the park.”
(I still can’t understand what could possibly be so important about this picture that she had to leave her children at the park to go get it!)
California, Crazy Requests, Jerk, Pharmacy, USA | Right | March 6, 2018
(I just started working at a small, independent pharmacy. It’s located in the downtown area of a small town that is predominantly upper-middle-class families. And with that population, we get patients in that ask for a bit more specific requests than what I’m used to. I have just started and am being trained when I overhear this conversation with my technician. Note: since we are small pharmacy, profit margins are tight, so for expensive medications, we don’t open the bottles and fill them until the patient has come to pick up and paid. We pride ourselves on customer service, doing almost anything for the customer.)
Customer: “I’m here to pick up for [Customer].”
Tech: “All right, just give me a few moments to pour these bottles into the vial.”
(She is getting over 400 tablets of the medication.)
Customer: “Let me see what you’re putting it in.”
Tech: *shows the vial* “Will this one be good for you?”
Customer: “No! That one is too tall; I’m going to spill it.
Tech: *shows different vial* “What about this one?”
Customer: “No! It’s too short; I’m going to lose it.”
Tech: *shows another vial* “This one? I can fit it in two of them.”
Customer: “I don’t want to; that’s too much!”
(This repeats for a couple minutes, going over various vials, usually the same one, multiple times, the customer making up some random excuse.)
Tech: *showing her the first vial* “What about this one?”
Customer: “Yes! That one is perfect!”
(The tech finishes up putting her medications together and the patient leaves.)
Me: “How did you handle that without freaking out?”
Tech: “I was about to punch her in her face if she said no to another one of these stupid bottles.”
(I work at a call centre for a German online pharmacy. Unlike other pharmacies, we allow customers to pre-order medicines which requires prescriptions. It should go without saying, but we’re not allowed to ship orders that contain a prescription, until the original is sent to us by a postal service. There are also no shipping costs for our customer, if there is a prescription.)
Me: “Your [Pharmacy]. You are speaking with [My Name].”
Customer: “I placed an order last week at your store and it still hasn’t arrived. Where is it?”
Me: “Oh, that doesn’t sound so good. Could you please tell me your order number?”
(The customer doesn’t have it, so I search for her by name. It takes me a while to find her, as she has a very common name and doesn’t want to give me her postal code.)
Me: “Ah, there we have you. I’m afraid your prescription for [Medicine] hasn’t arrived yet.”
Customer: “This is outrageous! I do not need a prescription for that order! Send them to me at once!”
(I try to stay cool.)
Me: “Ma’am, [Medicine] requires a prescription, by law. We cannot deliver this order until we have the original prescription.”
Customer: “Then you should at least have told me so!”
Me: “Our online store has classified this item as one that requires a prescription. You have also received an order confirmation that asks you for your prescription.”
Customer: “No, I never received a confirmation, so don’t dare lie to me!”
Me: “Uh… Ma’am, I do not understand; you received the confirmation on [date and time].”
Customer: “No, I never did; I’ll show you!”
(I can hear her typing and the sound of a mail program opening. She waits for a moment, and then she starts mumbling to herself.)
Customer: “’Dear Mrs. [Name], thank you for your order. Please send us your your original prescription by mail, so we can continue with that order.’”
(The customer wheezes angrily.)
Customer: “This is way too complicated with your store! Other pharmacies will send them to me immediately!”
Me: “Ma’am, even other pharmacies have to wait for your prescription, as [Medicine] requires one.”
Customer: “I will never order at your store ever again! I’ve never been insulted this badly in my entire life!”
(The customer called the next day. She made a new order without the prescription and asked if that was all right.)
Bosses & Owners, Canada, Employees, Ignoring & Inattentive, Jerk, Ontario, Pharmacy | Working | February 21, 2018
(I get a job at a small pharmacy as a cashier. The job involves a lot more than just simple cashiering, but I catch on quite quickly, and within a month the possibility of increasing my hours is discussed. The store then goes under new owners, but all the cashiers are kept on staff, and assured that their jobs are secure. Fast forward to my next shift. This takes place in July.)
Owner: “[My Name], can you come into the office for a minute? I just want to have a quick word.”
Me: “Sure!” *thinking the uniforms he ordered for us had come in*
Owner: “I’ve been thinking it over, and this really isn’t a job that can be done part-time. In order to stay up to date on all the policies and information, everyone really has to be here full-time. With all the students leaving soon to go back to school, I’ve decided that it would be easiest to let all the students go now.”
Me: “Okay…” *thinking I’m about to be offered the full-time position, as I’m not a student*
Owner: “I’m sorry; I just find it easiest to terminate people before their shift starts.”
Me: “Wait. What?”
Owner: “As of right now, you’re terminated.”
Me: “But I’m not a student.”
Owner: *shocked* “What?! You’re not?”
Me: “No. I’ve been out of high school for a few years, and am holding off on going to college.”
Owner: “Oh, nobody told me that.”
Me: “So, is there any way I could be kept on, full-time?”
Owner: “I would have to think about it.”
Me: *blank look*
Owner: “You see, I already filled the full-time positions, and filed the termination paperwork. If you want to reapply, I’ll consider rehiring you if something falls through with one of the new employees, but all but one have already accepted the job, and I already offered it to the other one.”
Me: “Okay, then. When does the termination take effect?”
Owner: “Right now. I did it now because it’s easiest to do it, and get it done within the first three months.”
(I was too shocked in the moment to say anything, but once I processed what had happened, I was — and still am — livid. How incompetent must one be to skip something so basic as reading employee files BEFORE terminating them, to ensure they’re actually being fired for a legitimate reason?)
Bad Behavior, Bizarre, Massachusetts, Pharmacy, USA | Healthy | February 14, 2018
(I’m a pharmacist at a small, but very busy, chain store. I am working the register along with one of the technicians, due to us being understaffed.)
Me: “Hi! How are you doing today, ma’am?”
Customer: “Israel!”
Me: “Pardon?”
Customer: “Israel!”
(At the pharmacy register, in order to pick up a prescription, we must be provided with the first and last name, along with the date of birth.)
Me: “Is that your name, ma’am?”
Customer: “Israel!”
Me: *getting frustrated since there is a line behind her going up two aisles* “May I please have your name?”
Customer: “Israel! My name is Israel!”
Me: “Okay, thank you. May I please have your last name?”
Customer: “Israel!”
Me: “I’m sorry, ma’am. I misunderstood. I thought your first name was Israel. Could I please have your first name, then?”
Customer: “Israel! My name is Israel! What do you not understand? This is ridiculous! I demand to speak to the pharmacist!”
Me: *trying not to scream* “I’m very sorry, ma’am. I am the pharmacist. I just need your first and last name in order to view your profile. Could you please give me your first name followed by your last?”
Customer: *she is now screaming at this point* “This is unbelievable!”
(She looks at the people in line behind her for support. They all give me a sympathetic look, instead.)
Customer: “From now on, I’m taking my business to [Other Retail Chain Pharmacy]!”
Me: “I’m very sorry for the inconvenience, ma’am. Could I please have your first and last name, in order to speed up the transaction? We are quite busy today.”
Customer: “Israel! My name is Israel! Israel [Last Name].”
(Now that I finally have her first and last name in the system, I am prompted with the screen that asks for the date of birth.)
Me: “Thank you, ma’am. And could I have your date of birth, please?”
Customer: “What kind of pharmacy is this?! What will you want next? My social security number?!”
Me: “That won’t be necessary, ma’am.”
(By this time, the technician at the register next to me has gone through about three patients, while I am still with this lady.)
Customer: “My birthday is [date]!”
Me: “All right, thank you. It looks like we have three prescriptions ready for you. Let me go get those for you.” *I fetch the prescriptions and finish the transaction fairly normally* “All right, ma’am. Before you leave, do you have any questions about the medications?”
Customer: “Yes. I would like to speak to the pharmacist!”
Me: “I am the pharmacist, ma’am.”
Customer: “No, you’re not!”
Me: “I can assure you that I am, in fact, the pharmacist, ma’am.”
Customer: *all disgruntled* “Well… Well… I want to speak to the pharmacist who was here yesterday! Where is he?!”
Me: “That was our other pharmacist.”
Customer: “Well, I demand to speak to him! Go fetch him!”
Me: “I’m sorry, ma’am. He isn’t here today.”
Customer: “This is ridiculous! I have nothing but trouble at this store!”
Me: “I’m sorry that you feel that way, ma’am. I can answer any questions that you have about the medication, though.”
Customer: “No! I’ll just die! No one can tell me how to take this medication! You don’t even have a pharmacist here! I’m going to die because of your incompetence!”
Me: “Ma’am, as I’ve said, I am the pharmacist, and I would be more than happy to walk you through the proper way to take your medications. If you would like, you can come back tomorrow, too, and the other pharmacist will be here.”
Customer: “Fine! Show me, since you think I’m too stupid to take my own medications!”
Me: “I never said you were too stupid, ma’am.”
Customer: “Yes, you did! But whatever. Show me!”
(I instructed the lady on how to take her medications, and she finally walked away. Shortly after, the store manager came down to the pharmacy asking what happened. I asked what he was referring to and he stated that a lady was complaining that I “verbally and mentally abused her.”)
(In Australia, purchasing certain medications requires the cashier, by law, to ascertain for whom the medication is intended and whether or not they’ve used the medication before. It’s about half an hour before closing time and it’s been a busy day, so I’m running on autopilot, when a man comes up to the counter.)
Male Customer: “Can I have some [period pain medication], please?”
Me: “Sure. That’s just for yourself, and you’ve used it before?”
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