California, Funny Names, Language & Words, Pharmacy, Sacramento, USA | Right | May 19, 2018
(I’m the customer in this story. I’ve just seen my doctor for the first time, and she’s sent down a prescription for me to the pharmacy downstairs. I make it up to the window, and there are a ton of people down there, so it’s a little noisy.)
Clerk: “It looks like your prescription isn’t ready yet, but I’m going to write down your name so we can call you when it’s ready. Can you give me your name?”
Me: *gives name*
Clerk: “And who’s your doctor?”
Me: “Dr. Fu.”
Clerk: “Sorry, it’s a little loud, I didn’t quite hear that. Can you spell your doctor’s name for me?”
Me: “Sure. It’s F-U.” *pause* “Oh, my God, that’s not what I meant!”
Extra Stupid, Health & Body, Pharmacy, USA | Right | May 9, 2018
(Sadly, I’m the stupid customer in this one. I have bronchitis and have just made it home from the pharmacy with my cough syrup. When I open the bag, I notice the cup that you use to take the medicine isn’t in there, so I call the pharmacy.)
Pharmacist: “Thank you for calling [Pharmacy]. This is [Pharmacist]. How can I help you?”
Me: “Hi. This is [My Name]. I just picked up my prescription for [cough syrup], and when I got home I saw that it didn’t have the cup thing you use to take it with.”
Pharmacist: “I’m sorry, [My Name]. Do you want to come back and pick one up?”
Me: “Well, I have to take the bus, and I don’t want to get everyone else sick, too.”
Pharmacist: “Okay, well, do you bake?”
Me: *slightly confused* “Yes?”
Pharmacist: “Then you can use the teaspoon measuring spoon from your baking set.”
Me: “But… but… I need medicine teaspoons, not baking teaspoons.”
(She then proceeded to calmly explain to me that teaspoons were teaspoons, no matter what they were used for.)
Criminal & Illegal, Ohio, Pharmacy, USA | Right | May 4, 2018
(I work in the pharmacy of a large drug store chain. A few weeks prior to this incident, a man came in and was acting twitchy. He eventually shoved some greeting cards down his pants and put a beer in his pocket before leaving. Shoplifting is hard to prove, but we got it on camera. On a day I am working, he comes back in with some prescriptions. I start putting them in; I have no idea about the previous incident.)
Lead Tech: “Stop! Don’t fill his stuff. [Manager] said since we got him stealing on camera, we can ask him to leave.”
(He goes to alert the pharmacist of the situation.)
Pharmacist: “[Shoplifter]! I am sorry, but I can’t fill this prescription for you.”
Shoplifter: “Why not? I need my medicine.”
Pharmacist: “Sir, last time you were in, we caught you stealing on camera, and we are choosing not to serve you. Please take your prescriptions elsewhere.” *hands him back his papers*
Shoplifter: *takes them* “It was only a beer!”
(He did end up taking his prescriptions and leaving, and the pharmacist filled me in on the previous incident. We were all so shocked that he admitted to stealing, and then also tried to act like it was okay!)
New York, Pharmacy, Rude & Risque, USA | Healthy | April 19, 2018
(I have just started my first job at a local pharmacy and convenience store, and it is my third day of training. I am standing behind the counter with an older coworker of mine. We hear the door open, and look over.)
Customer: *quickly walks through the doors and to the other end of the floor, where the pharmacy is*
Me: *looking at my coworker* “Was she…”
Coworker: *taking a sip of an energy drink* “…not wearing any pants? Welcome to the job, kid.”
Extra Stupid, New York, Pharmacy, USA | Right | April 16, 2018
(I am the dumb customer in this instance. The store that I work at has a pharmacy in it, where I get all of my medications. The store has a policy in the pharmacy where the first three letters of the customers names are printed on the bags you pick up your prescriptions in. The first time I go to pick up a prescription there, I have never seen this before. Upon picking up my prescription, I see the first three letters of my last name.)
Bosses & Owners, Indiana, New Hires, Pharmacy, USA | Working | April 9, 2018
(I get hired for [Popular Pharmacy Chain] and go through their training. It’s all through their computer system, with videos and quizzes. There’s a thirty-minute session on “branded greetings,” which explains how I have to say the same things during every transaction so customers always have a uniform experience at every store in the chain. I feel like a robot doing this, but I’m good at the spiel after about a week. Then, my manager pulls me aside.)
Manager: “Why are you using branded greetings?”
Me: *thinking this is a test* “Um… so that every customer gets the same treatment at every store and we deliver a uniform experience.”
Manager: “We haven’t used those in years. People said we sounded like robots, and corporate made us stop.”
Me: “Well, it’s still in the training.”
Manager: “Oh, well, you don’t have to do that anymore. I apparently have to update the training software.” *runs off*
Dublin, Employees, Ireland, Jerk, Pharmacy | Working | April 3, 2018
(I am in a well-known UK-based pharmacy and drugstore, looking for a hand cream. I am wearing ripped jeans, combat boots, and a leather jacket, and have very short hair. I smile at the staff as I walk in and set off in search of the right aisle, minding my own business. As I open a tube to smell the cream, the worker beside the door rushes up and snatches the bottle out of my hand.)
Worker: “Can you not open the products? What are you looking for?”
Me: “Oh, sorry, I was just smelling it. I’m fine, thanks.”
(I think that’s the end of it, as she stalks off. I pick up my items and turn the corner, checking out the makeup. As I swatch a lipstick tester, the same worker storms up and glares at me.)
Worker: “I said don’t open the products! You’ll have to pay for it now!”
Me: “Excuse me? This is a tester, and I haven’t even touched it yet!”
Worker: “Fine. Sit down. I’ll match a colour to you. You clearly need it; whoever matched your current foundation must be colour-blind.”
Me: *taken aback by the sheer rudeness of this woman* “Er. No, thanks.”
(I walked away, irritated, but still with some time to kill before my bus home, so I browsed some other items. I could see the worker following me closely and glaring if I so much as reached out towards a product. Eventually, I had enough. I went to the till, with her following. The girl at the checkout scanned my items and my loyalty card and told me my total. As I handed her my money, the rude worker stormed over and grabbed the iodine pen, scribbling all over my note, a smug grin on her face. I waited as nothing happened to my money, and silently fumed as I was handed my receipt. I felt her glare boring into my back as I left the shop, seriously having to bite down on my tongue to stop myself from yelling at her. I get that workers are supposed to upsell and offer assistance, but judging me outright by my appearance, being incredibly rude about my makeup, and being convinced I’m a thief with no reason is taking it a bit far.)
Holidays, Ignoring & Inattentive, Louisiana, Pharmacy, USA | Right | April 1, 2018
(It’s Easter Sunday. My parents, my grandmother, and I are coming back from an early dinner out at an uptown restaurant and we stop to pick up some prescriptions for my grandmother at an old pharmacy where the restroom is in the back room. This exchange occurs just as I exit the back room after using the restroom.)
Customer: “Excuse me. I’m looking for [Specific Allergy Brand], but I can’t find it, and this is the allergy aisle. Would it be anywhere else?”
Me: “I have no idea, sorry. Um, good luck.”
(The customer muttered something under her breath that I couldn’t hear as I was walking away. During this exchange I was wearing a cocktail dress and heels, and she looked right at me as she was asking her question.)
Australia, Ignoring & Inattentive, Melbourne, Non-Dialogue, Pharmacy, Victoria | Healthy | March 12, 2018
I have an eight-and-a-bit-month-old child, and I’ve been having some pain during sex, so I book in to see my OB-GYN.
The appointment is really straightforward and I’m told to go get a cream. I also have a birth control rod inserted whilst I’m there. I wander over to the pharmacy and hand over my script. I’m not asked for my Medicare card, but I’m asked if I have concession.
I reply no, with no more thought into the answer. I wait and collect my script and note that I’ve been charged a concession price. Not thinking too much into it, and thinking that I must have one linked to my Medicare card, I pay the $12.80 instead of $50 to $80 for my items and head back across the road.
I get the rod implanted and continue about my day, a bit perplexed how I got charged concession. It’s not until later that night when I’m reading the script again that I realise they’ve put it under the wrong name. I’m a Mrs. [My Name], and they put it under a Mr. [Same Name].
I burst out laughing that they have given a man vaginal cream and contraception, at an OB-GYN.
Bad Behavior, Bizarre, Kentucky, Pharmacy, USA | Right | March 8, 2018
(I go into the store to pick up some photo prints I ordered online. Unfortunately, before I can get to the counter another customer beats me to the unmanned counter. As she approaches she immediately begins yelling.)
Customer: “CAN SOMEONE COME OVER HERE AND HELP ME?!”
(An employee approaches the counter.)
Customer: “I ordered these prints online; I need them.”
Employee: “Okay, what name are they under?”
Customer: “I don’t know; I don’t know if they made it.”
Employee: “You don’t know?”
Customer: “I used this app and it won’t send. You need to just do it.”
Employee: “I’m sorry. We aren’t allowed to—”
Customer: *sighs dramatically* “Well, what am I supposed to do?”
Employee: “You need to click on—”
Customer: “I already did that.”
Employee: “Well, try it again.”
Customer: “There, see? Now what?!”
Employee: “So, now, you need to—”
Customer: “This is stupid! I’m just going to go back to the main menu. So, what do I do from here?”
(The employee attempts several times to guide the customer through the process, and she continues to cut her off and ignore her suggestions. The customer appears to be in a huge hurry, and is obviously aggravated. Finally, after a few minutes.)
Customer: *about the app* “This is a joke. This is a total joke. Fine. Whatever. We’ll do this on Facebook.” *she takes a few minutes to find the picture she wants, all the while muttering* “I left those kids at the park. I left those d*** kids at the park… There, this picture. Can I just crop everyone out except this one person?”
Employee: “Well, what that will do is it will still be the same size and—”
Customer: “Is there any other way we can do this?!”
Employee: “You can hook your phone up to the photo kiosk, but it will download all of your photos.”
Customer: “This is ridiculous! I can’t get this Internet to work. My man is going to kill me; I left those d*** kids at the park.”
Employee: “We don’t get a good connection in the store.”
Customer: “I HAVE WI-FI.”
Employee: “We don’t have Wi-Fi here.”
Customer: “YOU MEAN I’M GOING TO HAVE TO GO OUT TO MY CAR TO GET ON THE INTERNET?!”
Employee: “You probably would have better luck in the back of the parking lot, yes.”
Customer: *stomps out while muttering* “I left those kids at the park.”
(I still can’t understand what could possibly be so important about this picture that she had to leave her children at the park to go get it!)
California, Crazy Requests, Jerk, Pharmacy, USA | Right | March 6, 2018
(I just started working at a small, independent pharmacy. It’s located in the downtown area of a small town that is predominantly upper-middle-class families. And with that population, we get patients in that ask for a bit more specific requests than what I’m used to. I have just started and am being trained when I overhear this conversation with my technician. Note: since we are small pharmacy, profit margins are tight, so for expensive medications, we don’t open the bottles and fill them until the patient has come to pick up and paid. We pride ourselves on customer service, doing almost anything for the customer.)
Customer: “I’m here to pick up for [Customer].”
Tech: “All right, just give me a few moments to pour these bottles into the vial.”
(She is getting over 400 tablets of the medication.)
Customer: “Let me see what you’re putting it in.”
Tech: *shows the vial* “Will this one be good for you?”
Customer: “No! That one is too tall; I’m going to spill it.
Tech: *shows different vial* “What about this one?”
Customer: “No! It’s too short; I’m going to lose it.”
Tech: *shows another vial* “This one? I can fit it in two of them.”
Customer: “I don’t want to; that’s too much!”
(This repeats for a couple minutes, going over various vials, usually the same one, multiple times, the customer making up some random excuse.)
Tech: *showing her the first vial* “What about this one?”
Customer: “Yes! That one is perfect!”
(The tech finishes up putting her medications together and the patient leaves.)
Me: “How did you handle that without freaking out?”
Tech: “I was about to punch her in her face if she said no to another one of these stupid bottles.”
Going To Have A Date Of Death If You Don’t Get It Right
Bad Behavior, Columbus, Extra Stupid, Ohio, Pharmacy, USA | Right | July 14, 2018
(I work in the pharmacy of a regional grocery chain. We require the person picking up a prescription order to give us the patient’s name and date of birth; if they don’t give us the date of birth, we cannot release the prescription order to them. I am doing my scheduled counter rotation when a baby boomer who looks like a redneck Santa approaches. He is talking away on his cell phone.)
Me: “Hi there. Picking up?”
Customer: *pulls his phone away from his face* “Yeah I’m picking up for my mother-in-law. Wife’s after me to get this stuff.”
Me: “Sure thing. What’s her name?”
Customer: “Her name is [Mother-In-Law].”
Me: “And her date of birth?”
Customer: *scoffs* “I don’t know. She’s my mother-in-law. I don’t pay attention to that s***.”
Me: “Unfortunately, our system requires we enter the patient’s date of birth to help prevent prescription theft.”
(The customer quite literally turns very red. I steel myself for an angry tirade.)
Customer: “This is bulls***. Simple mother-f*****…” *storms off, ranting and raving to his wife*
Boss: “[My Name]… what was that all about?”
Me: “He didn’t react very well to me telling him I needed his mother-in-law’s birthdate to release her meds to him.”
Boss: “He was on the phone with his wife, wasn’t he?”
Going To Have A Date Of Death If You Don’t Get It Right
Bad Behavior, Columbus, Extra Stupid, Ohio, Pharmacy, USA | Right | July 14, 2018
(I work in the pharmacy of a regional grocery chain. We require the person picking up a prescription order to give us the patient’s name and date of birth; if they don’t give us the date of birth, we cannot release the prescription order to them. I am doing my scheduled counter rotation when a baby boomer who looks like a redneck Santa approaches. He is talking away on his cell phone.)
Me: “Hi there. Picking up?”
Customer: *pulls his phone away from his face* “Yeah I’m picking up for my mother-in-law. Wife’s after me to get this stuff.”
Me: “Sure thing. What’s her name?”
Customer: “Her name is [Mother-In-Law].”
Me: “And her date of birth?”
Customer: *scoffs* “I don’t know. She’s my mother-in-law. I don’t pay attention to that s***.”
Me: “Unfortunately, our system requires we enter the patient’s date of birth to help prevent prescription theft.”
(The customer quite literally turns very red. I steel myself for an angry tirade.)
Customer: “This is bulls***. Simple mother-f*****…” *storms off, ranting and raving to his wife*
Boss: “[My Name]… what was that all about?”
Me: “He didn’t react very well to me telling him I needed his mother-in-law’s birthdate to release her meds to him.”
Boss: “He was on the phone with his wife, wasn’t he?”
Dallas, Ignoring & Inattentive, Patients, Pharmacy, Texas, USA | Healthy | July 5, 2018
(I pull into a drive-thru pharmacy to pick up my prescription, and there’s just one car in front of me. It’s ten full minutes before the car in front of me drives off and I can pull up to the window, but I’m not in a hurry, so I don’t really mind.)
Me: “I’m picking up a prescription for [My Last Name].”
Pharmacist: “Okay, let me just pull that up.”
(She’s gone for a few minutes, and I’m starting to think that this is why the line was slow. Obviously, I think, they must have new people there who don’t know what they’re doing. When she comes back
Pharmacist: “I’m sorry, but I don’t have any filled prescriptions listed under your name.”
Me: “But I got an email saying my prescription was ready.”
Pharmacist: “I don’t know what to say. We have you in our system from about two years ago, but there’s nothing recent.”
Me: “Can you check again? I got the email, so I know it’s ready.”
(The pharmacist is gone even longer this time, and I’m starting to feel pretty righteously indignant.)
Pharmacist: “No, we don’t have anything ready for you.”
Me: “Look, that just doesn’t make sense. I don’t understand how I can have an email from Walgreens right here saying that my prescription is ready, but you guys apparently don’t have it.”
Pharmacist: *blank stare* “Ma’am, this is CVS.”
(I felt like such a complete moron that I just drove away in embarrassment. Pharmacist, if you’re out there, I’m really sorry I didn’t apologize!)
Extra Stupid, New Jersey, Pharmacy, USA | Right | July 3, 2018
(My aunt works at the pharmacy in a CVS, and often comes home with hilarious stories about customers or doctor offices. This one in particular I find incredibly stupid.)
Aunt: “Hello, this is [Aunt] from CVS. I need to order a refill for [Medication] for [Patient].”
Doctor’s Office: “Where are you calling from?”
Aunt: “CVS.”
Doctor’s Office: “Can you spell that?”
Aunt: “Um… C-V-S.”
Doctor’s Office: “Where? Spell it?”
Aunt: “C as in ‘cat,’ V as in ‘Victor,’ S like in ‘Sam.’”
Doctor’s Office: “Where?”
(According to her, this went on for five minutes before she finally got the medication ordered. The customer even warned her that the office was awful before she made the call.)
Australia, Extra Stupid, Hobart, Patients, Pharmacy, Tasmania | Healthy | June 27, 2018
(At my pharmacy, we commonly take orders by phone so that a customer’s medications can be ready to collect when they arrive. This phone order, however, is a little different.)
Me: “Good afternoon. This is [Pharmacy]. [My Name] speaking. How can I help?”
Customer: “Yes, I’d like to order some medications, please.”
Me: “Sure. What do you need?”
Customer: “I can’t remember what they’re called, sorry.”
Me: “That’s okay. We can figure it out. Do you remember what they’re for?”
Bizarre, Employees, Ignoring & Inattentive, Pennsylvania, Pharmacy, Pittsburgh, USA | Right | June 26, 2018
(I work in a pharmacy. I have a regular customer who is rather eccentric, and usually wears the same clothing: a raccoon fur cap — complete with tail — and a denim jacket covered in buttons and patches depicting his niche interests. He also usually rides a store-provided mobility scooter. This day, he comes in wearing a pinstripe suit, a faux velvet top hat, and a plastic pendant on a red ribbon of the sort you might find in a child’s Dracula Halloween costume. He is also walking with a cane, not riding the scooter. It’s the end of a long day, and his outfit is so different from usual that I don’t recognize him at first.)
Me: “Hello, sir. May I have your name?”
Regular: *stares at me for a second* “[Regular].”
Me: “Oh! Mr. [Regular]! Sorry, I didn’t recognize you at first. You’re wearing a different hat!”
(I pull up his profile on the computer while exchanging pleasantries.)
Me: “I’m afraid you don’t have any prescriptions ready. Was there one you were expecting?”
Regular: “I just thought I’d stop by and see if any of my automatic refills were ready.”
Me: “Well, let me see…”
(I look at the relevant page of his profile and see that all of his maintenance medications are indeed set to auto-fill, but it’s still a few weeks before they’re due to be filled again.)
Me: “Looks like you should be good for a while. You should get a call when your prescriptions are filled. Do we have your correct phone number on file?” *repeats number*
Regular: “Yep, that’s the one.”
Me: “All right, then you’ll get a call letting you know when your prescriptions are ready. Thanks for stopping by, Mr. [Regular]. It was good to see you!”
(The regular walks away, making quite the picture with his top hat and suit. The next customer in line comes up to my register and stares after the regular for a moment.)
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