Have A Heart, Use Your Brain

The Worst Possible Flea-ting Moment
CALIFORNIA, JERK, USA, VET | HEALTHY | APRIL 29, 2019
(I have a cocker spaniel with a lot of allergies and a skin condition that makes her very itchy. Her regular vet prescribes allergy shots for her. A few times we don’t get to see him but a newly-graduated vet who is working there temporarily. All she does every appointment is to try to refer us to specialists. She does this so much that we are starting to think she is getting kickbacks from them. One time, we get her when we are there for my dog’s allergy shot.)

Vet: “She’s just itchy because she has fleas.”

Mom & Me: “No, she doesn’t.”

Me: “I just checked her this morning. No fleas. And she’s had a bath.”

Vet: *rolling her eyes* “It’s just fleas. She doesn’t need an allergy shot.”

Mom: “Dr. [Regular Vet] prescribed them. We want her allergy shot.”

(We watch as a flea crawling on the vet herself jumps from her to my dog. The vet only sees the flea now.)

Vet: “I told you she had fleas!”

Mom: “We saw that flea crawling on you! Now, we want her allergy shot.”

(The vet continued to argue and tried once again to send us to a specialist, but we finally got the shot, only after a lot of huffing. Mom complained to the regular vet as soon as he was free and told him how this one was always trying to send us to specialists. He seemed rather angry with her when he heard this. We never saw her there again.)

So Much For Standing Behind Your Vehicles
CANADA, CAR DEALERSHIP, EMPLOYEES, LAZY/UNHELPFUL | WORKING | APRIL 1, 2021
I have recently purchased a used vehicle from a major car company dealership. The first few days go by uneventfully until I get a light on my dash. I take it back in, get a loaner in the meantime, and go home.

A while passes, and I get a call from the dealership’s maintenance department, informing me that the engine light indicated the car needed an update of sorts, so after they ran it, the light was gone. They then tell me that I need to do several maintenance repairs and upkeep, involving flushes and a replacement of something else, totalling well over $1,000.

I then realize that the maintenance team was not instructed that this was a car they had just sold, and they did a good, thorough inspection of the vehicle. Thank goodness that light popped on!

I explain the situation, that I had literally just bought this car several days ago, and that I shouldn’t have to pay for any repairs or maintenance, as that should have been done prior to the purchase.

The person on the phone tells me they will look into it, and a day passes. I then hear back from the person who sold me my car; they bought the car from a different dealership, and they are basically arguing between the two dealerships about who should have to pay for the repairs and maintenance.

I am with that loaner car for a week while they sort everything out. I just want to drive my new car! I am not impressed.

Bookworming Your Way Into Her Heart
AT THE CHECKOUT, BOOKSTORE, CASHIER, EMPLOYEES, JERK, USA | WORKING | MARCH 31, 2021
My girlfriend’s birthday is coming up. She’s a huge bookworm, so I decide to get her a fifty-dollar gift card for a chain bookstore. The cashier seems very friendly as she rings me up.

Cashier: “Out of curiosity, who’s this for?”

Me: “My girlfriend. Her birthday’s next week.”

Cashier: “Oh, cool. What else are you getting her?”

Me: “Uh, this? This is her gift.”

Suddenly, the cashier is no longer so friendly.

Cashier: “This is it? The only thing you’re getting her is a gift card for a bookstore?”

Me: *Pauses* “Yeah. She loves books.”

Cashier: *Muttering* “Someone’s gonna be single next week.”

I was incredibly shocked. I tried not to let her response bother me, but since this was my first serious relationship, I couldn’t stop thinking about what that cashier had said. Plus, money was tight, so I had already spent time saving up for that gift card. Luckily, my girlfriend absolutely loved it and, knowing my money situation, even chastised me for spending so much money on her! We’re married now, by the way.

He Really Had NOTHING To Hide
AUSTRALIA, BAD BEHAVIOR, DEPARTMENT STORE, EMPLOYEES, NEW SOUTH WALES, SYDNEY | WORKING | MARCH 30, 2021
I have just left a department store and am a couple of metres from the entrance when there is the sound of the door security alarm going off. I stop and turn to make sure it wasn’t me that set it off, but I am too far away to have done so. There is a man in shorts and a T-shirt who has stopped between the sensors with a staff member approaching him, and there’s another worker at the service counter who looks to be a manager.

Manager: “Check that guy.”

Man: “I don’t have anything on me.”

Worker: “He’s not carrying anything. Why would it go off?”

Manager: “Because he stole something, that’s why. Check him.”

False accusations are highly illegal. The man is outraged but holds his anger.

Man: “You can’t accuse me like that.”

He holds out his hands to show he’s carrying nothing.

The manager ignores him and again tells the worker that he has to have hidden something to set the alarm off and that he will call the police.

The man is pissed.

Man: “I have not stolen anything and will prove it.”

He undoes the front of his shorts, drops them, and steps out of his shorts in just his T-shirt and underwear.

Man: “Come on, search me. You call the police and I’ll be pressing charges.”

The manager turns and quickly goes back into the store.

Man: “Yeah, gutless wonder, run away.”

He put his shorts back on and gave the gaping worker a death stare before stomping off.

Putting The Lying Into Lying Down
BAD BEHAVIOR, DOCTOR/PHYSICIAN, HOSPITAL, USA, UTAH | HEALTHY | MAY 1, 2019
(I have epilepsy and have had several partial-complex seizures. I have been delivered by ambulance to the city hospital; unfortunately, the neurologist on call is one who I stopped seeing when he accused me of faking seizures in order to get attention, possibly because he is friendly with the neurologist who molested me when I was a teen.)

ER Nurse: “Her ID says she has epilepsy. We need to make sure she’s had her medication today.”

Neurologist: “There’s no need. She’s just being dramatic.” *to me* “[My Name]! Stop trying to make everyone feel sorry for you.” *to the nurse* “Give her some [anxiety medication]. She’ll tell you it gives her panic attacks; she’s a chronic liar. Just do it.”

(I am not sure what happens next, but I wake up in the darkened room alone. Confused and sick, I throw up in a trash bin and wander down an empty hall until I find an exit. I remember walking blankly until I find a street sign, then calling my sister and asking her to pick me up. About an hour later, I am home in bed when the phone rings and my mother answers.)

Caller: “This is [Caller] from [Hospital]. Your daughter was here earlier today. She isn’t currently in the room and hasn’t been seen in a few hours; would you like us to begin looking for her?”

Mother: “She’s with us now, and safe, no thanks to you.”

Caller: “Oh, okay. When can she come in to give us her billing information?”

(I did go back, with my parents… and a lawyer. He suggested that charging me for improper treatment that I had never consented to, and had been harmed by, might not be in their best interest. They dropped the bill. They also sent my mother flowers, which was weird.)

“Purely” Obnoxious
BAD BEHAVIOR, DOCTOR/PHYSICIAN, ILLINOIS, MEDICAL OFFICE, USA | HEALTHY | MAY 1, 2019
(I have been battling a lot of stomach pain and bloating. One day, it becomes unbearable. My regular doctor’s office is closed, so I go to Urgent Care. The doctor comes in and asks what my symptoms are. I’ve just finished describing them to her.)

Doctor: “And is there any chance you’re pregnant?”

Me: *laughs* “Nope. No chance.”

Doctor: “Don’t laugh, young lady. It’s a normal diagnosis for a young lady in her 20s.”

Me: “I understand that. But if I’m pregnant, you’d better start looking for a star, three wise men, and some shepherds.”

(I’ve used this joke with my regular doctor and my OBGYN, and they both laughed. This doctor, however, frowns and folds her arms.)

Doctor: “Uh-huh. Your chart says you’re on birth control. Tell me, what does a ‘virgin’ need birth control for?”

(Yes, she actually air-quotes “virgin” with her fingers. I explode.)

Me: “Because I have severe period problems, and I can’t afford to be in bed for two weeks a month with cramps and migraines! Not everyone who is on birth control does it so they can have sex! Way to assume things, though. Do you do this to all your female patients?”

Doctor: “Um… Let’s just check your stomach, shall we?”

Me: “Yes, please!”

(As she’s examining me

Doctor: “Ah… I think it’s really admirable to see a young lady in her 20s who is still… pure.”

Me: “Don’t try to make this better.”

Doctor: “Sorry.”

(She announced that she had no idea what I had, and sent me home with an antibiotic. I didn’t take it. I called my regular doctor when the office reopened. He ordered a bunch of tests. It was determined later that I had a nasty case of IBS.)

Vape Escape
ENGLAND, HAMPSHIRE, HOSPITAL, IGNORING & INATTENTIVE, NON-DIALOGUE, NURSES, UK | HEALTHY | APRIL 30, 2019
After getting mugged, which involved several kicks to the head, I came to in A&E a bit concussed but otherwise okay-ish.

I had been out for a few hours, and as a smoker, my nicotine levels were way down. I asked if I could use my vape as I’m allergic to the glue they use on most of the commercial patches. The answer was that an anti-allergenic patch would be provided. I ask what specific brand it is, as I am severely allergic to some.

A tech turns up and tapes a patch to my arm, complaining that this brand is awful for staying on.

It is ninety seconds from patch to, “Oops, we stopped your heart as part of the massive response to what you told us not to do.”

I’m now allowed to vape in bed if I can keep it discreet, or I can go down to a vape spot if there’s a nurse or someone willing to go with me. Given that half the medical staff are smokers, I’m proving popular.

When It’s The Healthcare That Gives Us The Blood Pressure
INSURANCE, NEW JERSEY, NON-DIALOGUE, PATIENTS, USA | HEALTHY | APRIL 30, 2019
CONTENT WARNING: This story contains content of a medical nature. It is not intended as medical advice.

For an assortment of reasons, my husband has been unemployed for a while, outside of extremely short temp work and off-the-book odd jobs. For a while he has been having random symptoms: foot and ankle pain, shortness of breath after exertion — more than normal — and lower back pain. All together, they don’t seem to add up to anything aside from random aches and pains, they never stick around long, and without insurance, he can’t afford to see a doctor properly, so he just treats with aspirin and the like.

Finally, it happens: the Affordable Care Act is passed. He signs up and gets real health insurance for the first time in a decade. He’s assigned a primary care physician and we call to set up an appointment. No answer. We try again, and again, and again, at both the number listed on the insurance site and on their individual site. We never get an answer; we never even get voicemail. After a bit more than a month of this, he’s feeling ill; the local EMO doesn’t take the medicare-based version of his insurance, so we head to the hospital ER right down the street. He apologizes for coming for such a minor thing but we don’t have any other options at the time. They say it’s fine and after a wait, they take his vitals… and they immediately wheel him into the observation room. We’re trying desperately to get some actual information from the first nurse bringing him in, or the second nurse coming to hook him up to all their monitors.

Finally, a full doctor comes in and starts asking questions, but we interrupt and ask, specifically, why they are doing all this. She shows us the blood pressure monitor: 220/120. His BP has always been high, especially at the doctor’s/hospital because of “white coat syndrome,” but never that high! Somehow he never actually had a heart attack or stroke over the past several months, but that unrestrained pressure did a lot of damage to his kidneys. My husband is in the hospital for about ten days — although he was originally going to get out in six, one batch of test results gets messed up and they can’t run it again until the following Monday. When he leaves, he is on a prescription for about eight different heart and blood pressure medications, two of which are quickly dropped and two others cut in half once he gets home and can relax!

The bad news is that, because of the level of damage his kidneys have suffered, my husband’s on the verge of needing to go on the transplant list. The good news is that his heart has made a near-complete recovery, his prescriptions have been cut down further, and his kidney functions have actually improved to a point where he’s no longer hovering on the verge of failure!

And that’s why we say to this day, with no irony: thanks, Obama!

Your Diagnosis Is Broken
DENMARK, HEALTH & BODY, LAZY/UNHELPFUL, PATIENTS, SCHOOL, TEACHERS | HEALTHY | APRIL 29, 2019
(I have a fall during gym class when I am about ten years old. Because I have pretty brittle bones and very weak joints — but apparently not enough to warrant getting any kind of diagnosis — I instantly know that I have broken my arm. The fall was pretty minor; I was just running on the soft grass and fell down. I am crying and trying to explain to my teacher that I believe my arm to be broken.)

Me: “My arm hurts. I think it’s broken.”

Teacher: “It isn’t. You can’t break your arm from something so minor.”

(I explain that I have broken many bones before and that I know the feeling of a broken bone. I can tell she still doesn’t believe me, but she does send me down to the office. She doesn’t send anyone with me, though. I walk down there alone and crying, while my arm is swelling more and more. When I get to the office, I try to explain what happened to the secretary.)

Secretary: “Oh, no, what happened to you?”

Me: “I think I broke my arm. I fell out in the field while doing a running exercise.”

Secretary: “You didn’t fall from anything?”

Me: “No.”

Secretary: “It’s not broken, then. I’ll give you some ice for the arm, and then you’ll be better in no time!”

(I put the ice pack on my arm, but it still hurts. I sit and cry silently for about ten minutes in the corner. Even though I am normally very shy and not a fan of conflicts, I am also in a lot of pain. I approach the secretary again.)

Me: “Look. My arm really, really hurts, and the ice pack isn’t cold anymore. Would you please just call my mum?”

Secretary: “Fine! But your arm isn’t broken.”

(Neither of my parents answered their phones. I continued to sit and cry quietly while the secretary sent me sour looks. She finally got through to my dad, but he was delivering merchandise two hours away. My mum worked at another school pretty close to mine, so my dad suggested that the secretary should try to call my mum’s school. The secretary called my mum’s school and had their secretary fetch my mum. Over an hour had passed since I’d hurt my arm, but my mum obviously knew about my brittle bones and came to take me to the hospital within ten minutes of getting the call. My arm was, indeed, broken. When I told my mum of how my teacher and the secretary handled the situation, she was livid. Even though I was supposed to take a few days off after breaking my arm, my mum dragged me down to the principal next morning with my arm in a cast and sling. I told him my story, too, and both the teacher and the secretary got a stern talking-to about how to handle injured students and were asked to apologise to me. They did, and I hope they learnt something about listening to their students regarding their health. Never assume you know somebody’s body better than they do.)

The Worst Possible Flea-ting Moment
CALIFORNIA, JERK, USA, VET | HEALTHY | APRIL 29, 2019
(I have a cocker spaniel with a lot of allergies and a skin condition that makes her very itchy. Her regular vet prescribes allergy shots for her. A few times we don’t get to see him but a newly-graduated vet who is working there temporarily. All she does every appointment is to try to refer us to specialists. She does this so much that we are starting to think she is getting kickbacks from them. One time, we get her when we are there for my dog’s allergy shot.)

Vet: “She’s just itchy because she has fleas.”

Mom & Me: “No, she doesn’t.”

Me: “I just checked her this morning. No fleas. And she’s had a bath.”

Vet: *rolling her eyes* “It’s just fleas. She doesn’t need an allergy shot.”

Mom: “Dr. [Regular Vet] prescribed them. We want her allergy shot.”

(We watch as a flea crawling on the vet herself jumps from her to my dog. The vet only sees the flea now.)

Vet: “I told you she had fleas!”

Mom: “We saw that flea crawling on you! Now, we want her allergy shot.”

(The vet continued to argue and tried once again to send us to a specialist, but we finally got the shot, only after a lot of huffing. Mom complained to the regular vet as soon as he was free and told him how this one was always trying to send us to specialists. He seemed rather angry with her when he heard this. We never saw her there again.)

Not Willing To Billing
EDITORS' CHOICE, EMPLOYEES, IGNORING & INATTENTIVE, INSURANCE, LAZY/UNHELPFUL, USA | HEALTHY | APRIL 29, 2019
(I have medications being filled on a 30-day supply. My insurance company requires me to call every month and verify that I do need the medicine and that my health panel — age, weight, allergies, etc. — is up to date. I made my call earlier this month, letting them know that I would be on vacation when the medications were scheduled to be delivered and asked if they would deliver without requiring a signature. The representative said it was fine and told me that my medicine would arrive while I was gone. I asked my sister to check on the house while I was gone, specifically mentioning the delivery and the rough timeline I was given. When I come home, she tells me that there have been no deliveries. I call my insurance company again.)

Representative #1 : “[Insurance], this is [Rep #1 ] speaking. Can I have your name and policy number, please?”

Me: “Hi, my name is [My Name]; my policy number is [number].”

Representative #1 : “Okay, I have your account here. How can I help you?”

Me: “I was supposed to have some medicine delivered, but nothing has arrived.”

Representative #1 : “Okay, I see here that we attempted to deliver on [date] but there was no one home to sign.”

Me: “I was told I could opt out of the signature because I was out of town.”

Representative #1 : “No.”

Me: “…”

Representative #1 : “…”

Me: “Can I get a new delivery scheduled?”

Representative #1 : “I can add you on today’s shipment and overnight the medication to you at no additional cost.”

Me: “That’s great!”

Representative #1 : “Okay, I just have to verify your info.” *we go through the same questions I answer every month* “Everything looks good. This will go out today for delivery tomorrow, with a signature required.”

Me: “Thank you!”

(The next day, I’m home all day and nothing comes. Since our package deliveries can come as late as nine pm, I’m stuck waiting all day before I can call back. The day after my delivery was to arrive, I call again. I get a different representative.)

Representative #2 : “[Insurance], this is [Rep #2 ] speaking. Name and policy number?”

Me: “[My Name], [policy number].”

Representative #2 : “Thank you, [My Name]. How can I help you?”

Me: “I spoke with [Representative #1 ] two days ago and was told I would have my medications delivered yesterday but nothing came.”

Representative #2 : “Oh, I’m sorry about that. I see here that you tried to order [medication] on [date before vacation] and we tried to deliver but there was no one to sign.”

Me: “Yes. And I called again and was told it would be here yesterday.”

Representative #2 : “I’m not showing anything like that but we can ship– Oh, wait. There’s a hold on your account for unpaid copays.”

Me: “Unpaid copays? I’ve never received a bill.”

Representative #2 : “You should have received… two.”

Me: “I don’t think I did. Why was I not told of this hold when I called two days ago?”

(I open my online account to see past bills. There is nothing.)

Representative #2 : “I’m not sure, ma’am. I only see a bill for $243 that needs to be paid.”

Me: “I’m confused. I’ve met my out of pocket deductibles. What is the bill for?”

Representative #2 : “One moment, I can look that up for you.” *hold music* “I’m sorry, ma’am, I’m having trouble finding the specific bill.”

Me: “…”

Representative #2 : “…”

Me: “So… what now?”

Representative #2 : “If you want to pay in full, I can have your order shipped as early as tomorrow.”

Me: “Um… I don’t even know why I’m paying.”

Representative #2 : “They’re unpaid copays.”

Me: “I’m looking at my online account and there’s nothing like that. How do I suddenly owe that much money?”

Representative #2 : “Oh. Um. Hold, please.” *hold music* “Thank you for holding, ma’am. My supervisor is looking into this further. Unfortunately, we cannot authorize your medications until you pay your balance. I can take your credit card info—“

Me: “I’m not paying anything until I have an itemized bill.”

Representative #2 : *huffs* “Hold.” *hold music* “Okay, ma’am, I’ve talked with my supervisor. Your balance is $243. Will that be card or check?”

Me: “That will be nothing until you tell me why I’m paying.”

Representative #2 : *huffs again* “Ma’am. I am trying to work with you here. You owe copays. We cannot fill your prescriptions until you pay in full.”

Me: “And I will happily pay as soon as someone can tell me why I’m paying. I’m looking at my history right now. Not only is there nothing with a copay for the past six months, but all other bills are marked as paid.”

Representative #2 : *clearly annoyed* “Would you like to speak to my supervisor, ma’am?”

Me: “Yes, I would.”

(Hold music.)

Supervisor: “Hello, [My Name]? I’m told you would like to speak to a supervisor. I’m [Supervisor].”

Me: “Yes, thank you. I called almost two weeks ago to have meds delivered. There was a miscommunication and they were not delivered. I called two days ago to have the same meds delivered as of yesterday, but they weren’t. I called today and found that I owe money and [Insurance Company] is withholding my medications until I pay. Nothing in my records shows any unpaid copay, so please tell me what is going on here.”

Supervisor: “I apologize for the inconvenience. Please be patient with me while I look into this further. Can I put you on hold?”

Me: *thinly veiled annoyance* “Yes.”

Supervisor: “Thank you.” *hold music* “Hmm. Ma’am, I apologize. I see the bill, but I’m not finding anything that it could be linked to. Unfortunately, I cannot authorize your prescription to be refilled until this bill is paid.”

Me: “Let me get this straight: your records show that I owe money. Yes?”

Supervisor: “Yes.”

Me: “You will not send my medication until I pay this bill. Correct?”

Supervisor: *uneasy* “Correct…”

Me: “But when I ask why you want me to pay, no one can tell me why. Am I wrong?”

Supervisor: “No, ma’am, you are not wrong.”

Me: “Can you see why I’m annoyed?”

Supervisor: “Yes. Please let me put you on hold one last time.”

Me: “No.”

Supervisor: “Ma’am?”

Me: “I will not be put on hold again. This phone call is already over an hour long. If you cannot tell me why I owe this money, I can only assume it’s a mistake on your end and I’m being billed for someone else’s medication or—“

Supervisor: “We are very thorough in our billing process and—“

Me: “—OR someone is committing insurance fraud and I’ll have to hire a lawyer to get this resolved.”

Supervisor: *panicked* “Um. No, no, that won’t be necessary.” *clicking keyboard* “I will see to it that your medication is shipped out today and I will put an override on the unpaid bill. I will continue to research this and get back to you as soon as I know what is going on. Is your number [phone number]?”

Me: “Yes, it is. Thank you.”

Supervisor: “Thank you, ma’am. Enjoy the rest of your day.”

(My medication was delivered the next day and yes, I signed for it. It’s been two weeks and I still haven’t heard anything about my mystery bill. I guess I’ll have to wait and see what happens when I call for my next refill!)

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Behind Every Man Is A Wife Trying To Keep Him Alive
HOSPITAL, PATIENTS, SPOUSES & PARTNERS, USA | HEALTHY | APRIL 28, 2019
(One of our patients is a very stubborn gentleman who has broken his hip. He thinks he can get out of bed without help, but he can’t. We instruct him to use his call light but he continues to get out of bed alone. We’re worried he’s going to fall, so we put him on a bed alarm which will automatically alert us if he tries to get up. However, when visiting hours start, it turns out we don’t need it after all…)

Patient’s Wife: “DON’T YOU EVEN THINK OF GETTING OUT OF BED BY YOURSELF! I’VE TOLD YOU A MILLION TIMES, YOU HAVE TO CALL THE GIRLS IF YOU WANT TO GET OUT OF BED!”

(Cue the nurse and I hustling over to his room to respond to the verbal bed alarm.)

Not Feline These Vegetables
PETS & ANIMALS, STUPID, USA, VET | HEALTHY | APRIL 27, 2019
(A woman comes in with her sick cat.)

Woman: “I don’t know what happened. She was very healthy when I adopted her.”

Me: “Did she eat something she shouldn’t have?”

Woman: “I am very careful about what ends up in her tummy. I make sure she gets only the best vegetarian meals.”

Me: “Excuse me, vegetarian?”

Woman: “Oh yes, I cannot stand meat consumption.”

Me: “Ma’am, cats are strictly carnivorous. Did your cat say she was okay with converting to your lifestyle?”

Woman: “Of course not, animals can’t consent… Oh…”

(I’m still getting headaches when I try to understand why that woman had to be told what I told her. The cat was held at the animal hospital until it was in good health and ready to be adopted. The woman agreed the cat was better with someone else. I’m vegetarian myself, but I would never feed my snake vegetables. Piece of advice guys: if you are vegetarian or vegan and won’t even feed meat to your pet, please get a herbivorous pet.)

Not Willing To Billing
EDITORS' CHOICE, EMPLOYEES, IGNORING & INATTENTIVE, INSURANCE, LAZY/UNHELPFUL, USA | HEALTHY | APRIL 29, 2019
(I have medications being filled on a 30-day supply. My insurance company requires me to call every month and verify that I do need the medicine and that my health panel — age, weight, allergies, etc. — is up to date. I made my call earlier this month, letting them know that I would be on vacation when the medications were scheduled to be delivered and asked if they would deliver without requiring a signature. The representative said it was fine and told me that my medicine would arrive while I was gone. I asked my sister to check on the house while I was gone, specifically mentioning the delivery and the rough timeline I was given. When I come home, she tells me that there have been no deliveries. I call my insurance company again.)

Representative #1 : “[Insurance], this is [Rep #1 ] speaking. Can I have your name and policy number, please?”

Me: “Hi, my name is [My Name]; my policy number is [number].”

Representative #1 : “Okay, I have your account here. How can I help you?”

Me: “I was supposed to have some medicine delivered, but nothing has arrived.”

Representative #1 : “Okay, I see here that we attempted to deliver on [date] but there was no one home to sign.”

Me: “I was told I could opt out of the signature because I was out of town.”

Representative #1 : “No.”

Me: “…”

Representative #1 : “…”

Me: “Can I get a new delivery scheduled?”

Representative #1 : “I can add you on today’s shipment and overnight the medication to you at no additional cost.”

Me: “That’s great!”

Representative #1 : “Okay, I just have to verify your info.” *we go through the same questions I answer every month* “Everything looks good. This will go out today for delivery tomorrow, with a signature required.”

Me: “Thank you!”

(The next day, I’m home all day and nothing comes. Since our package deliveries can come as late as nine pm, I’m stuck waiting all day before I can call back. The day after my delivery was to arrive, I call again. I get a different representative.)

Representative #2 : “[Insurance], this is [Rep #2 ] speaking. Name and policy number?”

Me: “[My Name], [policy number].”

Representative #2 : “Thank you, [My Name]. How can I help you?”

Me: “I spoke with [Representative #1 ] two days ago and was told I would have my medications delivered yesterday but nothing came.”

Representative #2 : “Oh, I’m sorry about that. I see here that you tried to order [medication] on [date before vacation] and we tried to deliver but there was no one to sign.”

Me: “Yes. And I called again and was told it would be here yesterday.”

Representative #2 : “I’m not showing anything like that but we can ship– Oh, wait. There’s a hold on your account for unpaid copays.”

Me: “Unpaid copays? I’ve never received a bill.”

Representative #2 : “You should have received… two.”

Me: “I don’t think I did. Why was I not told of this hold when I called two days ago?”

(I open my online account to see past bills. There is nothing.)

Representative #2 : “I’m not sure, ma’am. I only see a bill for $243 that needs to be paid.”

Me: “I’m confused. I’ve met my out of pocket deductibles. What is the bill for?”

Representative #2 : “One moment, I can look that up for you.” *hold music* “I’m sorry, ma’am, I’m having trouble finding the specific bill.”

Me: “…”

Representative #2 : “…”

Me: “So… what now?”

Representative #2 : “If you want to pay in full, I can have your order shipped as early as tomorrow.”

Me: “Um… I don’t even know why I’m paying.”

Representative #2 : “They’re unpaid copays.”

Me: “I’m looking at my online account and there’s nothing like that. How do I suddenly owe that much money?”

Representative #2 : “Oh. Um. Hold, please.” *hold music* “Thank you for holding, ma’am. My supervisor is looking into this further. Unfortunately, we cannot authorize your medications until you pay your balance. I can take your credit card info—“

Me: “I’m not paying anything until I have an itemized bill.”

Representative #2 : *huffs* “Hold.” *hold music* “Okay, ma’am, I’ve talked with my supervisor. Your balance is $243. Will that be card or check?”

Me: “That will be nothing until you tell me why I’m paying.”

Representative #2 : *huffs again* “Ma’am. I am trying to work with you here. You owe copays. We cannot fill your prescriptions until you pay in full.”

Me: “And I will happily pay as soon as someone can tell me why I’m paying. I’m looking at my history right now. Not only is there nothing with a copay for the past six months, but all other bills are marked as paid.”

Representative #2 : *clearly annoyed* “Would you like to speak to my supervisor, ma’am?”

Me: “Yes, I would.”

(Hold music.)

Supervisor: “Hello, [My Name]? I’m told you would like to speak to a supervisor. I’m [Supervisor].”

Me: “Yes, thank you. I called almost two weeks ago to have meds delivered. There was a miscommunication and they were not delivered. I called two days ago to have the same meds delivered as of yesterday, but they weren’t. I called today and found that I owe money and [Insurance Company] is withholding my medications until I pay. Nothing in my records shows any unpaid copay, so please tell me what is going on here.”

Supervisor: “I apologize for the inconvenience. Please be patient with me while I look into this further. Can I put you on hold?”

Me: *thinly veiled annoyance* “Yes.”

Supervisor: “Thank you.” *hold music* “Hmm. Ma’am, I apologize. I see the bill, but I’m not finding anything that it could be linked to. Unfortunately, I cannot authorize your prescription to be refilled until this bill is paid.”

Me: “Let me get this straight: your records show that I owe money. Yes?”

Supervisor: “Yes.”

Me: “You will not send my medication until I pay this bill. Correct?”

Supervisor: *uneasy* “Correct…”

Me: “But when I ask why you want me to pay, no one can tell me why. Am I wrong?”

Supervisor: “No, ma’am, you are not wrong.”

Me: “Can you see why I’m annoyed?”

Supervisor: “Yes. Please let me put you on hold one last time.”

Me: “No.”

Supervisor: “Ma’am?”

Me: “I will not be put on hold again. This phone call is already over an hour long. If you cannot tell me why I owe this money, I can only assume it’s a mistake on your end and I’m being billed for someone else’s medication or—“

Supervisor: “We are very thorough in our billing process and—“

Me: “—OR someone is committing insurance fraud and I’ll have to hire a lawyer to get this resolved.”

Supervisor: *panicked* “Um. No, no, that won’t be necessary.” *clicking keyboard* “I will see to it that your medication is shipped out today and I will put an override on the unpaid bill. I will continue to research this and get back to you as soon as I know what is going on. Is your number [phone number]?”

Me: “Yes, it is. Thank you.”

Supervisor: “Thank you, ma’am. Enjoy the rest of your day.”

(My medication was delivered the next day and yes, I signed for it. It’s been two weeks and I still haven’t heard anything about my mystery bill. I guess I’ll have to wait and see what happens when I call for my next refill!)

Seven And A Half, Apparently
IGNORING & INATTENTIVE, MEDICAL OFFICE, PATIENTS, TEXAS, USA | HEALTHY | APRIL 1, 2021
I work for a dermatology office that is temporarily renting an office inside a cardiology company, and we even share a waiting room with one of their doctors. I’m used to their patients coming to my window, but most notice the signs around the window that notify everyone we are a dermatology office. I’m still baffled how this lady didn’t get the clue.

She comes up and taps on the glass, right on the sign that says, “Please Do Not Tap On Glass.”

Me: “Yes, ma’am?”

Lady: “I don’t understand some of this wording.”

She places a clipboard with cardiology new patient forms on it in front of me.

Me: “Oh, I don’t—”

Lady: “What’s a triple bypass?”

Me: “You should probably—”

Lady: “Do I need to mark any surgeries, too? I haven’t had any. What do I mark here?”

Me: “I don’t know. I work for the derm—”

Lady: “How many of these do I need to mark here?”

Me: “I don’t know. This is—”

Lady: “And what is hypertension?”

Me: “High blood pressure. And this is the wrong office.”

Lady: “How do I know if I have high blood pressure?”

Me: “I think you need to ask the other window over there.”

Lady: “What’s a PCP?”

Me: *Sighs* “I don’t know.”

I do but I’m tired of being ignored.

Lady: “What about tachybradia?”

Me: “I don’t know.”

Lady: “How do I find out if I had a tachybradia?”

Me: “I don’t know. This is [Doctor’s] office. Not cardiology.”

Lady: “Am I going to get a stress test today?”

Me: “I don’t know. This isn’t cardiology.”

Lady: “If I get a stress test, do I need my husband to do anything for me?”

Me: “I don’t know. This isn’t cardiology.”

Lady: “Why don’t you know anything?”

Me: “Because this isn’t the cardiology office.”

I point to the specialty sign for our office right in front of her.

Lady: “Oh. I need to use the restroom. Let me in.”

Me: “Sure. Go to the second door and I’ll let you through.”

She walks over to the actual cardiology window instead so they can buzz her through. Since she forgot her paperwork, I carry it over to their window and explain that she has some questions.

Cardiology: “Yeah, we heard her from over here. You had more patience than we would have. How many times did she need to hear, ‘I don’t know,’ before she got a clue?”

Someone Needs Some Coffee (Hold The Sugar)
MEDICAL OFFICE, PATIENTS, PENNSYLVANIA, STUPID, USA | HEALTHY | MARCH 28, 2021
At my medical office, we sometimes loan out glucose meters to new diabetic patients. They come with all the supplies and an instruction sheet, and I’m always careful to point out the “Error Messages” section: a series of codes that indicate problems like low battery, not enough specimen on the strip, etc. They then call in after the first few days of checking.

A patient calls in to report her blood sugar numbers.

Patient: “The first morning, when I woke up, it was 103.”

Me: “Okay, that sounds okay.”

Patient: “And then, after breakfast, it was 103.”

Me: “Huh, okay.”

Patient: “And then, after lunch, it was 103.”

Me: “Ma’am, were all your blood sugars 103?”

Patient: “Yes! I thought that was kind of odd, but that’s what it said.”

Me: “Can you turn the monitor on? Does it still say the same thing?”

Patient: “Yes, that’s all it’s ever said.”

Me: “Can you rotate it so it’s upside down?”

Patient: “Ohhhhhh, could it be E01? I wondered why the [Brand] was upside down!”

After a new battery, all was well.

The Squeaky Migraine Gets The Grease
AWESOME, CURRENT EVENTS, DOCTOR/PHYSICIAN, MEDICAL OFFICE, USA, VANCOUVER, WASHINGTON | HEALTHY | MARCH 25, 2021
Despite the fact that I’m at very high risk of death from a certain health-crisis-related illness, I’m unable to get a vaccine since my state has not prioritized people like me. I complain about this to anyone who brings it up.

Upon the third day of waking up with a migraine, I go to urgent care where there is also a vaccine site. For their records, they ask if I’ve gotten the vaccine yet. I proceed with my usual rant about it even though I feel terrible. After two different injections for the migraine, I finally feel better and go home.

That afternoon the physician’s assistant I saw earlier calls me. The vaccine clinic has extra doses and she offers to hold one for me if I can be there in half an hour. Of course, I say yes and race back there.

And that’s the story of my two visits to urgent care in one day, three shots, a very nice and caring PA, and the only time I’ve ever been happy to have a three-day migraine.

Why Do We Even Have Those Things?
DOCTOR/PHYSICIAN, IGNORING & INATTENTIVE, LAZY/UNHELPFUL, MEDICAL OFFICE, USA | HEALTHY | MARCH 22, 2021
I am the author of this story. I have another story that involves my sweet-tempered and loving son. We are at the doctor’s office. My son has a condition where the usual treatment is penicillin, which he is highly allergic to. The doctor comes in, asks some questions, and then walks out to get some medicine and a needle.

The doctor walks back in, grabs an alcohol wipe, and starts swabbing my son with it, and then she starts to edge the needle close to him.

Son: “Um, what is that?”

Doctor: “Oh, it’s just penicillin. Nothing to worry about.”

My son pulls his arm away, and I am instantly ticked.

Me: “He can’t have penicillin! He’s allergic!”

Doctor: “Well, sorry! How was I supposed to know?”

Son: “It’s on my chart!”

Doctor: “It’s not my job to look at that!”

Me: “What the f*** is your job, then?!”

Our shouting brought another doctor into the room, and when he heard the story, he told the first doctor to wait in his office. He gave my son a different treatment option, which we took. We switched to him shortly after, and now that previous doctor glares at us every time we go there!

Chaos, Panic, Relief
FUNNY, HOSPITAL, NEW ZEALAND, NON-DIALOGUE, NURSES, STUDENTS | HEALTHY | MARCH 20, 2021
I’m a student nurse out for a three-week practicum on a high-acuity hospital ward. Through sheer bad luck, during the first week us students are there, there are a lot of medical emergencies: cardiac arrests, patients found unconscious, comas, and vital sign measurements dangerously out of normal range. On one particular day, the emergency alarm goes off four different times, sending the whole staff running to help and sometimes taking hours to resolve with a whole team present.

Come 2:00 pm, we’re all frazzled and exhausted. Just as we sit down to write the notes for the shift of chaos, from behind the nurses’ station we hear a desperate cry: “Oh, my God, help me! Somebody help! [Nurse], help me!”

Once again, we all go running. A couple of the staff get there before me, and as they arrive on the scene I hear a crowd start laughing, as if someone has fallen for a prank, and the staff who ran to help look relieved and then disperse. I vaguely recall a passing comment I overheard at 7:00 this morning: there was going to be a CPR training happening that day that we had forgotten about because we knew we’d be too busy.

Mystery solved! All was well, everyone was safe! They’re just running a scenario!

Except the CPR training is being run by and for experienced hospital clinicians, and they are all extremely familiar with what a realistic medical emergency sounds like and aren’t afraid to show it.

They somehow manage to last for ten minutes with loud, dramatic, distressed hyperventilating, with the occasional, “Help me!” and, “Oh, no, she’s unconscious! What are you going to do?!” and, “Get help!”

All the while, the rest of us are huddled down in the nursing station trying to write our notes and failing to tune out the sound of very realistic respiratory distress happening a few meters away.

For some reason, we don’t find that particularly calming after our adrenaline-filled day.

It’s Alarming That You Don’t See The Urgency Of The Situation
COLLEGE & UNIVERSITY, COLORADO, DENVER, STUDENTS, STUPID, USA | HEALTHY | MARCH 19, 2021
CONTENT WARNING: This story contains content of a medical nature. It is not intended as medical advice.

I get a job at the front desk of my college residence hall during my freshman year. Most phone calls are pretty basic; people want to know when the desk closes or when they can collect their packages.

But this one still boggles my mind.

Me: “[School] housing and dining, my name is [My Name]. How can I help you?”

Resident: “Hi, do we have an on-call nurse?”

Me: ”No, we don’t. Is this an emergency scenario?”

Resident: “No, my roommate lost vision in her left eye for like six minutes.”

I am absolutely speechless. I would think most people would go to an emergency room or at least schedule a doctor’s appointment when something of that severity happened. My first plan of action would definitely not be to call the front desk.

Me: “Does she still not have vision?”

Resident: “No, she can see now.”

Me: “Then maybe schedule a doctor visit or go to the ER if it happens again?”

Resident: “I think that’s a good idea, but she says she doesn’t want to. Thanks, anyway.”

I didn’t know what to say. I left my shift that day very confused about that phone call.