At The Checkout, Coupon, Kentucky, Pharmacy, USA | Right | July 24, 2018
(I’m a cashier at a pharmacy. Unfortunately, due to its rewards program, our chain is a haven for “Coupon Queens” to come buy a cartload of products for $3.00. I mean, do what you gotta do, but sometimes, the couponers get way out of hand. The customer in this story is a notorious regular, and he and his wife always make my coworkers and me go running when they come into the store. The customer, sans his wife, has been chatting to me while I ring him up, going on about saving this and saving that, occasionally snapping at me if I even look at one of the items he’s set aside for a third or fourth transaction. It takes fifteen minutes before I finally get it all rang up.)
Customer: “I’ll bring your cart back in when I get these out to my car. I just… Oh, s***!”
Me: “Is everything all right, sir?”
Customer: “I forgot to use my coupons on this stuff. Oh, my God, my wife is going to kill me. Here, you need to refund all of these so I can do it again and use my coupons.”
Me: “I… I’m sorry, sir. I can’t do that.”
Customer: “Well, why the h*** not? I have the coupons right here; there’s no one else in line right now.”
Me: “Sir, it’s against company policy. I cannot refund your items for full price, and then sell them back to you when you’re using coupons.”
Customer: “Well, I’m going to tell my wife you did this!” *storms out*
Coupon, Florida, Jerk, Retail, USA | Right | May 24, 2018
(Just 30 minutes from closing time, a last customer comes into the store with a few items. They want to use a special store coupon that requires a person to spend a certain amount of money to earn the discount.)
Me: “Hello, sir, welcome to [Store]. Are you enrolled in our rewards program.”
Customer: “No.”
Me: “All right, then.”
(I then begin to scan the customer’s items, and turn the monitor toward him to see the prices as they ring up. He stops me as I hit a pair a glasses.)
Customer: “Uh, that’s not the right price; those glasses are supposed to be 30% off.”
Me: “Okay, just give me one second to check that.”
(I leave the register to where the glasses are located, and find out he is correct. I then head back to the register without a word and adjust the price.)
Customer: “Oh! I also have this $30-off coupon that I got, but I didn’t realise it expired on the third.”
Me: “I’m sorry to hear that, sir.”
Customer: “Is their any way you can see if it will still accept it?”
(Scanning the coupon, I try to see if our system will still accept it, but it does not.)
Me: “Sorry, sir, but the system won’t take it anymore.”
Customer: “All right, I want to speak to a manager, then.”
(Agitated, I grab a nearby radio, and call for a manager to my department. I discover my radio has died, so I leave to the nearby jewelry counter to ask an associate to call a manager for me and head back to wait for my manager.)
Manager: “What’s going on here?”
(The customer proceeds to explain the current situation to him.)
Manager: “All right, just take ten dollars off the three items, anyway.”
(Frustrated, I manually adjust the prices of the items and my manager leaves.)
Me: “Okay. Your new total is $43.75.”
Customer: “Hmm, that’s still not right.”
(Manually adjusting the price automatically removes any sales prices on them. So I tinker even further on the prices. By this point, the system is denying my price changes.)
Me: “Your new total is $35.25.”
Customer: “Still not the right price.”
(Frustrated, I throw in a manual twenty dollar discount.)
Me: “Total… is $15.25.”
Customer: “That’s better, thank you.”
(He swiped his card. I bagged his items and handed him his receipt.)
Alberta, At The Checkout, Canada, Coupon, Retail | Right | April 21, 2018
(A woman comes up to my register to pay for her items.)
Me: “Hi, is that all for you today?”
Customer: “Yes. I have a $5 coupon on my phone; I just need to pull it up.”
Me: “Okay, great, no problem.”
(I see her struggle to load the page; after a few moments she shows me a blank screen.)
Customer: “It’s not loading, but it’s right here.”
Me: “I’m sorry. Since that’s just a blank page and there’s no barcode or sku number, there’s no way I can actually put the coupon into the system.”
Customer: “There has to be a way you can honour it! Can I speak to a manager?”
Me: “She’s not in right now; it’s just me. But even if she was, there’s no way our system will let us use the coupon since we can’t actually see it.”
(I spend a few more minutes trying to help her get the page to load. After a moment, I realize she’s connected to a Wi-Fi hotspot several blocks away.)
Me: “Do you have LTE?”
Customer: *blank stare*
Me: “Do you have mobile Internet on your smartphone? If you do, you’ll be able to connect to the Internet, as we don’t have Wi-Fi here.”
Customer: “I don’t have that.”
Me: “Okay, then, I’m sorry. It’s not possible for me to take your coupon today.”
Customer: “That’s ridiculous! What good is a coupon if I can’t even use it?!”
Me: “I’m sorry, ma’am. Next time be sure to print the coupon, or take a screenshot next time you are connected to the Internet.”
Customer: “This isn’t fair! You should be able to honour it!”
Me: “It’s not our fault that you don’t have Internet, ma’am. I’m sorry that you feel inconvenienced.”
(I ring up her purchase.)
Me: “Thank you. Have a nice day.”
Customer: *mumbles incoherently, snatches her bag, and storms off*
At The Checkout, Crazy Requests, Department Store, Hawaii, Jerk, USA | Right | March 9, 2018
(I’ve worked part-time at this location of a nation-wide department store for several years, and by now I am the most senior employee in the women’s clothing department. I’m good at customer service, and a lot of our customers know and like me, which has its upsides and downsides. I am serving [Customer #1 ], a woman in her 60s who talks about all the trips she takes abroad, and the souvenirs she buys for hundreds to thousands of dollars, while she won’t buy anything from us that runs over $15. She is also incredibly picky about her purchases and the way they’re folded and bagged, and she refuses to ring up with anybody but me, since I’m the only one who “does it right.” Standing in line behind her is [Customer #2 ], a woman in her 40s for whom I once tracked down a $20-off coupon, who has also insisted I be the one to ring her up ever since. She has a habit of coming to me to check prices on everything she finds, walking right past the price scanner, and several times has asked me to wait in the middle of a transaction so she can grab more of a cheap item, even if the item is on the second floor and there are several people in line behind her. This is the first time I’ve had to deal with these two customers one after the other.)
Customer #1 : “Hi, my dear. How are you?” *she sets six clearance shirts on the register* “These should all be $9.99.”
(I smile even while dreading this transaction, because that’s the classic line customers give when they KNOW that stuff isn’t the price they think it “should” be. This customer acts like a sweet grandmother when kept happy, but turns instantly mean when she doesn’t get what she wants.)
Me: “Let’s see… Oh, it looks like these two that say $9.99 on the tag are okay, but these four that say, ‘75% off,’ are from the clearance rack next to it.”
Customer #1 : *suddenly scowls* “That’s it. Get me your manager. I’ve told them time and time again: I won’t put up with this here. This is ridiculous; nothing is ever in its proper place—”
Me: “I apologize for that; we just had our big sale yesterday, and unfortunately, we haven’t been able to finish putting back everything that was misplaced. Let me go ahead and adjust those for you.”
Customer #1 : *smiling again* “Oh, thank you, my dear. You’re always so kind.”
(She talks about her last expensive trip while I ring her up, changing all the clearance items that were already only $10 to $17 to $9.99.)
Me: “All right, ma’am, your total is $58. Do you have your coupons with you?”
(We usually don’t, as those are mailed directly to the customer, but I check around the register, anyway.)
Me: “I’m afraid not. I have an extra 20%-off I can use, though.”
Customer #1 : *gesturing to the customer being rung up at the register behind me* “Well, does she have one?”
(I pause for a moment, but manage to keep my smile up as I politely ask two other customers waiting in line if they have a coupon I can scan. No one does, and [Customer 1#] decides to put her things on hold until she can get a $20-off coupon. [Customer #2 ] comes up to the register, rolling her eyes and shaking her head.)
Customer #2 : “I’ve done her nails before. She’s always like that. So, do you have a $20-off coupon?”
Me: “No, I’m sorry. I just looked for one a minute ago.”
(I start ringing up her items.)
Customer #2 : “Wait. All these pants should be $4.99!”
Me: “…”
(I look down at her pants, one of which has a $4.99 tag, while all the rest have 75%-off tags.)
Me: “You know what? I’ll just adjust those for you.”
(I finish ringing her up, and after she leaves, I turn to one of my managers who came to stand by me a few minutes ago, still smiling brightly.)
Me: “Shoot me.”
Manager: “What? Why? They’re both really nice women…”
Me: “…”
Manager: “…most of the time.”
([Customer #1 ] comes running back to the register, waving a coupon above her head.)
Bad Behavior, Canada, Coupon, Crazy Requests, Jerk, Ontario, Restaurant | Right | October 24, 2017
(I am working at the cash register during our supper hour when we get a lot of customers coming through. Note that very recently, we have released coupons to arrive in the mail for every household, as well as printable versions. Customers are allowed to use more than one coupon at a time.)
Me: “Hi, I can help you over here.”
Customer: “I have multiple coupons today.” *pulls out her purse and proceeds to pull out five printed coupons*
(These coupons are “Buy one, get one free.” So, with a sandwich and a medium fry, one can get a second sandwich for free. She starts giving me her order, consisting of four burgers, four orders of nuggets, two chicken burgers, one large wrap, two small wraps, and five orders of fries.)
Me: “So that’ll be $51.95. Is this for here or to go?”
Customer: “That’ll be to go, dear.” *sits down and waits for her order*
(A coworker helps me deal with the rest of the customers in line. While they come and go, the first customer patiently waits for a while, staring at her remaining coupons, before coming back up to the counter. She calls me over to help her.)
Customer: “I would like to remake my order, using these coupons instead.” *she presents five printed coupons for a “two can dine for $10.49” deal*
Me: “Um… Let me ask a manager to see if they can help out.”
(I find the closest manager and explain the situation, and my manager refunds the order and hands her back her money. She then proceeds to put in the same order, using the new coupons. These coupons come with two sandwiches, two medium fries, and two medium drinks per coupon, so her order now also includes ten orders of fries and ten drinks. When asked if this is all right with the customer, she responds that it was fine.)
Manager: “So, after putting in the new coupons, your total is now $70.08.”
Customer: “But each coupon is $10; that can’t be right.”
Manager: “It’s $10 per coupon, but this is also with your drinks and extra fries, plus your wraps.”
Customer: *slams down her refund money from earlier* “Well, this is unacceptable! I want my order done the way it was before!”
(My manager had to redo the order once again, leaving my coworker to deal with the rest of the crowded lobby. Our line-up didn’t get any smaller as long as she was there, who kept us busy for about 20 minutes to make sure her order was done correctly.)
Going To Have A Date Of Death If You Don’t Get It Right
Bad Behavior, Columbus, Extra Stupid, Ohio, Pharmacy, USA | Right | July 14, 2018
(I work in the pharmacy of a regional grocery chain. We require the person picking up a prescription order to give us the patient’s name and date of birth; if they don’t give us the date of birth, we cannot release the prescription order to them. I am doing my scheduled counter rotation when a baby boomer who looks like a redneck Santa approaches. He is talking away on his cell phone.)
Me: “Hi there. Picking up?”
Customer: *pulls his phone away from his face* “Yeah I’m picking up for my mother-in-law. Wife’s after me to get this stuff.”
Me: “Sure thing. What’s her name?”
Customer: “Her name is [Mother-In-Law].”
Me: “And her date of birth?”
Customer: *scoffs* “I don’t know. She’s my mother-in-law. I don’t pay attention to that s***.”
Me: “Unfortunately, our system requires we enter the patient’s date of birth to help prevent prescription theft.”
(The customer quite literally turns very red. I steel myself for an angry tirade.)
Customer: “This is bulls***. Simple mother-f*****…” *storms off, ranting and raving to his wife*
Boss: “[My Name]… what was that all about?”
Me: “He didn’t react very well to me telling him I needed his mother-in-law’s birthdate to release her meds to him.”
Boss: “He was on the phone with his wife, wasn’t he?”
Illinois, Instant Karma, Jerk, Patients, Pharmacy, USA | Healthy | July 6, 2018
(I go to the pharmacy department of a larger than normal location of a major retailer. It’s about 2:25 pm, and the gates to the pharmacy counter are down with a sign apologizing for being closed for lunch. There are about four people ahead of me in line. Though I am in a hurry, I decide to stay since the sign states that they will reopen in five minutes. Four minutes later, the gates reopen, and the pharmacist is at the counter alone, since her support staff hasn’t returned yet. She greets the first man in line.)
Pharmacist: “Thank you for waiting. How may I help you, sir?”
Man: “I’m here to pick up my prescription, under [Man].”
(The pharmacist verifies personal information with the man.)
Man: *as the pharmacist is ringing up the order* “I had to wait ten minutes for you guys to open! It’s just ridiculous that—”
Pharmacist: *cutting the man off, in a tone that is both mockingly concerned, and professional* “Yes, sir, it is ridiculous that I have to work a ten-hour shift, and am only allowed twenty minutes to sit down and eat in the back of this store. I’m so sorry that you had to wait that short amount of time. Your total is [amount].”
(The man said nothing further, refused to make eye contact with anyone, paid, and left. By then, her staff had returned, and the pharmacist went to the back of the work area, immediately answering the phone. The staff made short work of the rest of the people in line, who all were friendly to the workers. I was out the door before 2:40 pm.)
Dallas, Ignoring & Inattentive, Patients, Pharmacy, Texas, USA | Healthy | July 5, 2018
(I pull into a drive-thru pharmacy to pick up my prescription, and there’s just one car in front of me. It’s ten full minutes before the car in front of me drives off and I can pull up to the window, but I’m not in a hurry, so I don’t really mind.)
Me: “I’m picking up a prescription for [My Last Name].”
Pharmacist: “Okay, let me just pull that up.”
(She’s gone for a few minutes, and I’m starting to think that this is why the line was slow. Obviously, I think, they must have new people there who don’t know what they’re doing. When she comes back
Pharmacist: “I’m sorry, but I don’t have any filled prescriptions listed under your name.”
Me: “But I got an email saying my prescription was ready.”
Pharmacist: “I don’t know what to say. We have you in our system from about two years ago, but there’s nothing recent.”
Me: “Can you check again? I got the email, so I know it’s ready.”
(The pharmacist is gone even longer this time, and I’m starting to feel pretty righteously indignant.)
Pharmacist: “No, we don’t have anything ready for you.”
Me: “Look, that just doesn’t make sense. I don’t understand how I can have an email from Walgreens right here saying that my prescription is ready, but you guys apparently don’t have it.”
Pharmacist: *blank stare* “Ma’am, this is CVS.”
(I felt like such a complete moron that I just drove away in embarrassment. Pharmacist, if you’re out there, I’m really sorry I didn’t apologize!)
Extra Stupid, New Jersey, Pharmacy, USA | Right | July 3, 2018
(My aunt works at the pharmacy in a CVS, and often comes home with hilarious stories about customers or doctor offices. This one in particular I find incredibly stupid.)
Aunt: “Hello, this is [Aunt] from CVS. I need to order a refill for [Medication] for [Patient].”
Doctor’s Office: “Where are you calling from?”
Aunt: “CVS.”
Doctor’s Office: “Can you spell that?”
Aunt: “Um… C-V-S.”
Doctor’s Office: “Where? Spell it?”
Aunt: “C as in ‘cat,’ V as in ‘Victor,’ S like in ‘Sam.’”
Doctor’s Office: “Where?”
(According to her, this went on for five minutes before she finally got the medication ordered. The customer even warned her that the office was awful before she made the call.)
Australia, Extra Stupid, Hobart, Patients, Pharmacy, Tasmania | Healthy | June 27, 2018
(At my pharmacy, we commonly take orders by phone so that a customer’s medications can be ready to collect when they arrive. This phone order, however, is a little different.)
Me: “Good afternoon. This is [Pharmacy]. [My Name] speaking. How can I help?”
Customer: “Yes, I’d like to order some medications, please.”
Me: “Sure. What do you need?”
Customer: “I can’t remember what they’re called, sorry.”
Me: “That’s okay. We can figure it out. Do you remember what they’re for?”
Bizarre, Employees, Ignoring & Inattentive, Pennsylvania, Pharmacy, Pittsburgh, USA | Right | June 26, 2018
(I work in a pharmacy. I have a regular customer who is rather eccentric, and usually wears the same clothing: a raccoon fur cap — complete with tail — and a denim jacket covered in buttons and patches depicting his niche interests. He also usually rides a store-provided mobility scooter. This day, he comes in wearing a pinstripe suit, a faux velvet top hat, and a plastic pendant on a red ribbon of the sort you might find in a child’s Dracula Halloween costume. He is also walking with a cane, not riding the scooter. It’s the end of a long day, and his outfit is so different from usual that I don’t recognize him at first.)
Me: “Hello, sir. May I have your name?”
Regular: *stares at me for a second* “[Regular].”
Me: “Oh! Mr. [Regular]! Sorry, I didn’t recognize you at first. You’re wearing a different hat!”
(I pull up his profile on the computer while exchanging pleasantries.)
Me: “I’m afraid you don’t have any prescriptions ready. Was there one you were expecting?”
Regular: “I just thought I’d stop by and see if any of my automatic refills were ready.”
Me: “Well, let me see…”
(I look at the relevant page of his profile and see that all of his maintenance medications are indeed set to auto-fill, but it’s still a few weeks before they’re due to be filled again.)
Me: “Looks like you should be good for a while. You should get a call when your prescriptions are filled. Do we have your correct phone number on file?” *repeats number*
Regular: “Yep, that’s the one.”
Me: “All right, then you’ll get a call letting you know when your prescriptions are ready. Thanks for stopping by, Mr. [Regular]. It was good to see you!”
(The regular walks away, making quite the picture with his top hat and suit. The next customer in line comes up to my register and stares after the regular for a moment.)
Criminal & Illegal, Pharmacy, South Carolina, Teenagers, USA | Right | June 22, 2018
(I work in a pharmacy. I am filling in as an over-the-counter floor manager while our salaried management is out to meetings. Since I am an hourly supervisor, I am not allowed to do some things, like cash pulls or theft stops, but everything has been smooth throughout the day. It should be noted that at the time of this story, I am several months pregnant, but I am still getting around normally. I am crouching behind the counter for supplies when I hear a customer walk by.)
Me: *popping my head just over the counter* “Good morning!”
Teenage Boy: “Jesus! Uh… hi…”
(The kid looks a bit startled, but I don’t think much of it since I kind of came out of nowhere. I come out from behind the counter to see him flipping through the pegs of condoms. He is acting very sketchy, so I try to stay out of sight but where I can still watch him. Sure enough, he pockets a small pack of condoms. I cut the corner just as he is about to put another pack of condoms in his coat pocket. He drops them on the floor and I exaggeratedly struggle to bend over picking them up.)
Me: *poking my belly out* “Man, let me tell you from experience, I would not recommend this kind.”
Bad Behavior, Massachusetts, Pharmacy, USA | Right | June 20, 2018
(It is a somewhat quiet evening. A customer comes in, and I greet her. My manager is standing nearby, and once the customer is out of earshot, she informs me that the customer is well-known for being rude and to call her if I need help. Sure enough, once the customer finishes shopping, she starts.)
Customer: *slams the first of many items onto the counter* “You need to get the manager up here now, because I need a discount.”
Me: *surprised* “Yeah, sure, let me page her now.”
(I page her and ring out the rest of the customer’s items as quickly as I can. My manager walks up from the back.)
Manager: “Hi, what can I help you with?”
Customer: “I need a discount. I have a coupon on my card, but it doesn’t show up when I try to print it, and you need to do something about it.”
(When this happens, it is almost always customer error; either the wrong email is linked to their store card, or they never set one up at all. We will generally input the coupon as long as the customer can show us the email that contains the coupon. Even if the customer can’t get the email up, we will still put it in under special circumstances — if they are buying a decent amount of stuff, are a regular customer, etc.)
Manager: “Okay, that’s fine. Can you pull up the coupon on your phone? I need to see the coupon to be able to put it in.”
Customer: *raising her voice* “WELL, I can try but I don’t know if it’ll work. You need to give me a discount because I spend a lot of money here, and this is unacceptable!”
Manager: *I can tell she is getting agitated* “All right, well, just try to pull that up, because we cannot give discounts without actually seeing the coupon in some form.”
Customer: “Well, I spend a lot of money here!”
(She clicks around on her phone for a minute or two and is able to bring the coupon up, and my manager puts it in and the customer finally pays and leaves.)
Manager: “You know, it’s a good thing she had her coupon, because I wasn’t going to give her the discount if she didn’t. She could have flipped out all she wanted, but I’ll be d***ed if I’m going to reward her s***ty behavior. Oh, and as for spending a lot of money here, she comes in maybe once a month…”
New Jersey, Pharmacy, USA | Unfiltered | June 15, 2018
(More often than not, customers come in through our registers wearing headphones or talking on the phone. As such, communicating with them becomes a hassle, but it’s tolerable. This is not the case this time. This customer is not wearing headphones, nor is he on his phone.)
Me: How can I help you, sir?
Customer: (says nothing, but drops his items for me to scan)
Me: Do you have your rewards card?
Customer: Yes I do. (He immediately swipes his credit card even though I have not yet started scanning his items)
Me: Sorry sir, the register isn’t ready for that yet.
(I scan his items fairly quickly and he swipes his card once more, again the register isn’t ready to accept payment yet, at this point I can see it’s a chip card so swiping won’t do it any good either way)
Me: Would you like to use your rewards card for this purchase first?
Customer: Oh! Yes. (at this point he puts in his phone number, bringing up his rewards membership, discounts, etc.)
Me: Okay sir, there we go! Now if you could just put the chip in the reader down below
(The customer AGAIN swipes his card through, prompting the card reader to display the “PLEASE INSERT CHIP” message for him to see. He’s not paying attention and I am screaming internally)
Me: Sir, please use the chip reader below.
Customer: Oh okay. (He puts the chip in, and the machine takes his payment)
Me: Thank you very much, sir, and have a good night
(He ignores me once again as he walks out with his purchases)
(I stop in the pharmacy to get some medications for my husband, who recently lost his job because of a medical condition. We were already on income support because I am physically disabled and this has been a hard hit to our income. We just found out the income support system is about to revoke our benefits unless we can prove that he does not willfully leave his job by the end of the month. With a toddler and both of us needing the medical coverage, this is terrifying. Our normal doctor is on maternity leave until January of next year and her covers won’t help us because they don’t want to deal with the system. The same story goes with every doctor we see. They all insist they need to have been seeing us for at least three months before they’ll even consider it. Neither of us have any family or support, as we were both runaways from abuse. By this point, I am counting change, trying to figure out if I have enough to get the medication we both desperately need.)
Stranger: *taps me on the shoulder* “Hey, let me get that for you.” *tries to shove a ten dollar bill in my hand*
Me: *close to tears* “Oh, no! I really can’t. Thanks, anyway.” *tries to give it back*
Stranger: “Nah, keep it. Or, hey, tell you what…” *hands me a twenty and takes the ten back* “There. Fair trade.”
(By now I was seriously crying and didn’t notice the older man’s mother coming up beside me. Gently she took me by the elbow and they both lead me away from the pharmacy counter. They started asking me questions and I admitted that we were struggling and how scared I was. They started brainstorming between the two of them and gave me numbers to doctors they trusted. They took my email and gave me their phone numbers just in case. As a last thing, they took the twenty-dollar bill, and the man shoved a bunch of money into my bag, saying he wouldn’t take no for an answer and just to pass it on when I had the chance to help someone else. I realized that yes, I needed that help right then. I stopped fighting, figuring it was at most forty bucks but would help pay my kid’s school fees. When I got home and took the money out, I was shocked to see that instead of just a small amount, he’d put five hundred dollars into my bag. That money did help keep us afloat for the next week as we paid bills. We finally found a doctor willing to help us and our income has since stabilized. I told the stranger, who is now a supporter and friend, that we’d pay him back. He refused and told me to help others, instead. I plan to.)
Bizarre, Patients, Pharmacy, USA | Healthy | May 28, 2018
(It’s my second day working for a pharmacy at a local grocery store. We have a display near the register that has animal-themed thermometers like dolphins, seals, whales, etc. A woman walks up and picks up a dolphin thermometer, looking at it for a good minute or so.)
Bad Behavior, Ohio, Patients, Pharmacy, USA | Healthy | May 26, 2018
(I work in a pharmacy in a large box store. On Sundays, when only one pharmacist is on duty, the pharmacy shuts down for them to take a lunch break. This story is related to me by one of the pharmacists. The gate is down, but can sort of be seen through, and the pharmacist can be glimpsed through the holes.)
Lady: *at the top of her voice* “HEY! HEY, YOU! ARE YOU OPEN?!”
Pharmacist: “Uh, no, ma’am, we reopen in ten minutes. Please come back then.”
Lady: “IT’LL ONLY TAKE A MINUTE! I NEED SOME BUTT CREAM!”
Pharmacist: “Ma’am, we’re closed! Please come back in ten minutes.”
Lady: “BUTT! CREAM! JUST GIVE ME SOME G**D*** BUTT CREAM!”
Pharmacist: “Ma’am, we’re closed! We’ll reopen in ten minutes!”
Lady: “THIS IS RIDICULOUS! I JUST NEED SOME BUTT CREAM!”
(She finally stormed off… two minutes before we reopened for business.)
Bosses & Owners, Canada, Jerk, Language & Words, Montreal, Pharmacy | Working | May 21, 2018
(My supervisor is known for being quite a nit-pick and strictly following rules that don’t actually exist. Also, I’ve taken a few years of Japanese classes. One day, I get a Japanese customer at my register while my supervisor is filling a display right behind me. The customer and I chat in Japanese while I scan his items, and he asks to pay with his credit card. By company policy, we have to check an ID for every foreign credit card. The customer complies and hands me his Japanese driver license, because he forgot his passport at the hotel. I confirm that the credit card is his, and I am about to hand him his license back.)
Supervisor: “Wait! What are you doing?” *snatches the license from my hand* “You can’t accept this!”
Me: “Why is that? I know that it isn’t a passport, but this is a government-issued ID, and his picture is on it, so I don’t see why I can’t accept it.”
Supervisor: “Well, this ID is not in our alphabet! You can only accept IDs written in our alphabet.”
Me: “First, since when is this a rule? Second, you’ve heard me speak with him for the past two minutes; you know that I speak the language. I can read this, and confirm that the credit card is his.”
Supervisor: “It has to be in our alphabet! You have to be able to read it to accept it.”
Me: “But… [Supervisor], I can read it!”
Supervisor: “Hmph, I’ll let it slide for today, but don’t do that again!”
(I asked the store manager the next day. That rule doesn’t exist.)
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